What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 11:00. Early check-in and late check-out may be available for a fee, subject to availability.

What is the location of the property in relation to key landmarks?

The property is centrally located in London, within a 5-minute drive of Westfield London Shopping Centre and Kensington High Street. It is 2.7 miles from Marble Arch and 2.9 miles from Hyde Park.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of GBP 40 per night. Advance request is required for rollaway beds.

W12 Rooms - Immaculate Hotel in London

Average nightly price at W12 Rooms by month, last 12 months (USD)
Month	Average price
January	$75
February	$92
March	$92
April	$96
May	$109
June	$128
July	$133
August	$107
September	$107
October	$114
November	$110
December	$103

What guests think

Across reviews of W12 Rooms, travellers praise the convenient location beside Shepherd’s Bush stations and Westfield, and frequently highlight friendly, helpful staff, while noting compact rooms and the steep stairs because the building lacks a lift.

Cleanliness is often rated highly, though several guests reported stained fabrics, tired finishes or occasional drain smells. Noise from the busy area and rail lines affects some rooms, and a few had skylights only or views blocked by scaffolding. Good for short, practical stays in West London.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

There is no lift, and access involves steep, narrow stairs that can be challenging with luggage or mobility issues. Some rooms have air conditioning and a small fridge, and exterior scaffolding has blocked daylight in places.

Related guest reviews

6

Phil

Oct 20, 2023

·

Stayed 1 night

Firstly, you should be prepared that this hotel has long narrow staircases and no lift. Even the reception is up on the first floor. Therefore, if you are mobility-impaired, or taking heavy luggage this may be an issue. I booked a “deluxe double” which turned out to be in the 4th floor attic space. The room was comfortable and clean (albeit with a plasticy mattress protector) , but had no windows, so slightly claustrophobic for me. There was however an opaque skylight, which had no blind. Not an issue for me as an early start meant I was up before daylight anyway, but might be an issue come mid summer for a light sensitive sleeper. Would I stay there again? Yes, and hopefully on a lower floor, and I’d take “deluxe” with a pinch of salt.

8

Andy

Feb 9, 2025

·

Stayed 3 nights

Although the view from the window was obscured due to refurbishment works during our stay. We still enjoyed the W12 rooms, and found it's price to be very reasonable considering the quality of the facilities and it's location

10

Eve

Oct 23, 2025

·

Stayed 1 night

Easy to find and great location for the O2 venue. Very clean hall and friendly efficient reception but be aware there are tall flights of stairs to climb and we were on the top floor which is quite the workout! The room was a good size and very clean, great bathroom with walk in shower

6

Adanna

May 30, 2025

·

Stayed 9 nights

Try carrying heavy luggage up flights of stairs without elevators or anyone to help! No early check in, ever, too.

10

Richard

Jul 13, 2025

·

Stayed 2 nights

Small room only hotel. Room was very clean and well appointed. Staff that I met were all friendly and helpful. No lift in the building, so it may not suit some people, but other than that I have no complaints. Excellent location if you are attending gigs in either Shepherds Bush or Hammersmith. Central line tube station is right outside, so very easy to get around London. Would definitely stay here again.

8

Jonathan

Jun 24, 2024

·

Stayed 13 nights

Very conveniently located hotel close to multiple train lines and a huge shopping mall. No elevator so taking luggage up flights of stairs is inconvenient but staff are happy to help. Rooms have air conditioning which is great for hot months

8

Kelly

Mar 8, 2025

·

Stayed 1 night

Top floor x 4 flights up with no lift Room was nice clean tidy, only a ceiling window so could be a bit bad for some Not too much road noise being up the top Easy to find

2

Bhavya swetha

Apr 18, 2025

·

Stayed 1 night

AC wasn’t working the whole night and we informed the receptionist but none done very disappointed and our whole day was ruined because of the lack of sleep very very disappointed

10

Kelly

Oct 26, 2025

·

Stayed 1 night

Easy to find, clean and comfortable Room was small but to be expected and lots of stairs, but they give you warning of this Nice to have a receptionist to greet you

8

Jayne

Aug 30, 2024

·

Stayed 2 nights

The hotel could not have been more convenient for Shepherds Bush tube station as it’s less than a 30 second walk from the exit/entrance. You have to buzz to gain entry and there is also a phone number outside above the cash machines in the downstairs convenience store. Steep stairs, but this was pointed out in the advertisement. Room had all we need. The bedding was clean, though the curtains and divan appearance had seen better days. The bathroom was well presented, but there was a smell from the shower drain at various times in the day, which seems to be an issue with smaller establishments with a number of rooms. Hairdryer in the bedroom with adjacent mirror and small desk and chair, and multi-use hand wash/lotion in the bathroom. Place to hang clothes and a fridge in a bedside cabinet, however this did not get cold however long we tried. Stones throw from Westside shopping centre with multiple restaurants. Bus stops and overground rail also incredibly handy. When we stayed there was a cloth façade outside and just a glimpse of the street. We weren’t disturbed by workmen though. For the closeness of transport transport into the city, and reasonable cost I would stay again.

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Cleanliness

Many guests found rooms and bathrooms very clean, but multiple reviews mentioned stained curtains or bed runners, tired areas, and occasional drainage smells; a few reported inconsistent upkeep.

Related guest reviews

6

Ben

Aug 30, 2025

·

Stayed 1 night

Staff were nice but the room was a bit tired looking and run down. There were a few stains and the A/C unit, fan, and television did not work properly. Hotel is nice but feels like a sketchy area

6

Amy

Jun 28, 2024

·

Stayed 3 nights

The location is fantastic - right next door to the underground, overground and around the corner from Westfield London. Lots of options for food around too. Hotel room was small but to be expected. There were some things that could do with some more attention - stained curtains, headboards and the drain smell from the bathroom was almost unbearable at times. Access is all skinny and narrow stairs so be mindful of this. However staff were attentive and friendly. Thank you!

10

edward

Mar 8, 2024

·

Stayed 1 night

Genuinely impressed by this place. Very clean and well presented. My room on the top floor was immaculate as were the corridors and reception. A very friendly welcome and goodbye included. Definitely one to re-visit. Thanks Guys!

6

natasha

Nov 17, 2023

·

Stayed 6 nights

The location felt a bit sketchy at times but the location to the tube station was amazing. The room cleanliness wasn’t great. There was quite a few hairs in our bed when we checked in and the curtains were filthy. They have construction to the outside of the building right now but they were done by 6pm so it wasn’t an issue. Close to the mall so lots of restaurants close by.

6

Melissa

Apr 24, 2023

·

Stayed 2 nights

The hotel is well located right next to the tub station but the rooms are pretty old, not well sound proofed especially if you are on the side of the street..We could also hear the conversations of the people in the next room. The head bed and curtains were pretty stained which gives a bit of an off vibe of the room although the bathroom and towels were all clean.

10

Sam

Nov 11, 2025

·

Stayed 1 night

Very kind and friendly staff, room was immaculate

10

Tracey

Mar 18, 2025

·

Stayed 1 night

Lovely small hotel in a great location. Excellent value for money. The hotel appears newly refurbished. Everything is clean and feels homely. Staff were very welcoming and polite. Comfortable room and facilities. Low noise level considering the location. A great nights sleep!

2

Leona

Aug 9, 2025

·

Stayed 8 nights

This property has gone downhill since I last stayed in 2019. There were stains EVERYWHERE. On the curtain, on the bed runner, the carpet. There were brown stains on the grout in the bathroom and the bathroom hardware was rusted. The towels were haphazardly thrown on the bed and they were a dingy light grey color. It was obvious the towels were originally white. Even the key card had stains on it and looked like it's been through better days. I looked at a total of 3 rooms and they were all in the same condition. I could not book another hotel fast enough!

6

Tyler

Jun 5, 2025

·

Stayed 1 night

W12 Rooms is a convenient place to stay in London. When we arrived, the reception staff were friendly. However, the building is currently covered in scaffolding and wrapped. If I'd known, I would not have booked. You could not see out of the room. The room itself was quite small (a Deluxe room). The runner on the bed was filthy and unclean. It had stains and marks all over it. The room had a quick turnover and a quick clean. The amenities were minimal. The bed was uncomfortable and felt like a waterbed. I probably wouldn't recommend unless you're staying for one evening in London.

8

Jayne

Aug 30, 2024

·

Stayed 2 nights

The hotel could not have been more convenient for Shepherds Bush tube station as it’s less than a 30 second walk from the exit/entrance. You have to buzz to gain entry and there is also a phone number outside above the cash machines in the downstairs convenience store. Steep stairs, but this was pointed out in the advertisement. Room had all we need. The bedding was clean, though the curtains and divan appearance had seen better days. The bathroom was well presented, but there was a smell from the shower drain at various times in the day, which seems to be an issue with smaller establishments with a number of rooms. Hairdryer in the bedroom with adjacent mirror and small desk and chair, and multi-use hand wash/lotion in the bathroom. Place to hang clothes and a fridge in a bedside cabinet, however this did not get cold however long we tried. Stones throw from Westside shopping centre with multiple restaurants. Bus stops and overground rail also incredibly handy. When we stayed there was a cloth façade outside and just a glimpse of the street. We weren’t disturbed by workmen though. For the closeness of transport transport into the city, and reasonable cost I would stay again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact with comfortable basics, good showers and good Wi‑Fi; some are spacious. Street or tube noise affects certain rooms, and several lacked external windows or had views obscured by scaffolding; bed comfort varies.

Related guest reviews

10

Maddy

Apr 29, 2025

·

Stayed 1 night

Exceptionally clean, friendly staff and really convenient location. Only downside was that our room was on the top floor and only had a skylight so felt a little claustrophobic

8

Martin

Aug 5, 2024

·

Stayed 2 nights

Shepherds Bush is quite a noisy area, but the double glazing kept the noise levels low. The room was a double and although quite small, had everything you would need. The decor was pleasant and the aircon was quiet and efficient. The shower was excellent and the bed very comfortable. There was complimentary water and tea/coffee making facilities. Recommended for short stays.

10

Paul

Feb 27, 2025

·

Stayed 1 night

Very clean and comfortable room. Bed comfortable, shower superb.

8

Joanne

Aug 26, 2025

·

Stayed 1 night

Really helpful staff, lovely clean comfortable room. Bit noisy from the street, but we are in London so cannot expect Silence. Great location for the tube

6

Abdullah

Jan 2, 2026

·

Stayed 1 night

The room has no wall window to the outside. This should have been clearly stated!

10

Jan

Feb 13, 2025

·

Stayed 5 nights

What a gem to find this awesome hotel! Right next to Westfields and the underground and excellent bus routes. Spotlessly clean! Large screen TV and the bonus of having a small fridge in the room. Single rooms are on the road side of the hotel so expect some road traffic noise as well as pedestrian noises but not too bothersome as the size and facilities suited me. Staff couldn't be more helpful! Have already booked my next stay 😊

6

Melissa

Apr 24, 2023

·

Stayed 2 nights

The hotel is well located right next to the tub station but the rooms are pretty old, not well sound proofed especially if you are on the side of the street..We could also hear the conversations of the people in the next room. The head bed and curtains were pretty stained which gives a bit of an off vibe of the room although the bathroom and towels were all clean.

8

Cathy

Dec 5, 2025

·

Stayed 1 night

Spacious room, comfy mattress and bedding, great wi-fi

8

Kelly

Mar 8, 2025

·

Stayed 1 night

Top floor x 4 flights up with no lift Room was nice clean tidy, only a ceiling window so could be a bit bad for some Not too much road noise being up the top Easy to find

8

William

Jul 14, 2025

·

Stayed 3 nights

The hotel was very well situated for transport links as it is a two minute walk from Shepherds Bush Underground, a five minute walk from the overground and an eight minute walk to Shepherds Bush Market overground. 15 minutes on the train has you in central London. There are plenty good eating places nearby, there is a massive shopping mall around the corner, and it is only a 20 minute walk to the excellent Melody Whisky Bar. The hotel itself is clean and tidy and the staff are friendly. The aircon was welcome in the heatwave when we visited keeping the room at a comfortable and cool temperature. The room is very compact so don’t bring your cat if you intend to swing it, but it is fine for a place to sleep. The mini fridge was also useful to keep some ice cold water to hydrate and cool down in the heat. The one negative is that the area around the hotel is very noisy at night and the windows provide little to no soundproofing. This did result in some disturbed sleep as we stayed over the weekend when it was particularly busy and noisy. Triple glazed windows might be a good upgrade for the hotel (perhaps that is the reason it is wrapped in scaffolding).

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Service

Service is widely described as friendly and helpful, with quick check‑in and bag storage or assistance. Some guests experienced inflexible policies or slow responses to issues.

Related guest reviews

2

María José

Dec 1, 2022

·

This is my first negative review I’ve ever written after more than 8 years booking with Expedia. The hotel disappointed us in every single way except location. When I arrived at 12pm, I was left waiting at the entrance under the rain until the receptionist came to open me. The room had some serious cleaning issues such as stains on the bedsheets and stains on the toilet, when we called reception to let them know about it, they told us there was nothing they could do at the moment and we should wait until next day for the cleaning staff. The door did not had the extra lock and chain that hotel doors have for security, which made me feel uncomfortable. In general the staff was rude and they have some issues with service.

8

Taryn

Jul 15, 2025

·

Stayed 3 nights

The front desk was very helpful. The room was adequate and they let us keep our bags there when we arrived before check in, which was helpful.

6

Adanna

May 30, 2025

·

Stayed 9 nights

Try carrying heavy luggage up flights of stairs without elevators or anyone to help! No early check in, ever, too.

4

Pam

Oct 3, 2024

·

Stayed 2 nights

This hotel was run down from the pictures in their advertisement. The double bed was very small. They charged 10£ per night for an additional person. We paid the surcharge on arrival since I booked prior to having a companion and was unable to change my reservation. Despite only staying one of two nights they would not refund the 10£ for the night we did not stay. Stains could be seen on the mattress through the thin mattress cover. My boyfriend is 6’3” and had to turn the shower off to soap up when showering due to the placement of the rainfall shower. Best part of this hotel was its location which is right beside the tube station. Staff members were friendly but their policies are outdated and not geared toward customer service. I would unlikely stay at this hotel again.

10

Kim

Oct 18, 2025

·

Stayed 1 night

Realyl clean, quiet room, comfortable bed, good wifi and shower, great staff

10

Lucy

Oct 18, 2023

·

Stayed 1 night

Great 1 night stay at this hotel. Clean, quiet, modern bathroom, convenient location (2 mins from underground station) Very friendly and helpful staff. We will be staying here again in the future. Only stairs at the property, not an issue for us, but could be for others who are less mobile. Our room was on the fourth floor.

10

Andrew

Nov 13, 2025

·

Stayed 1 night

Great room Clean and all we needed fornour night's stay. Staff, friendly. Courteous and professional

2

Bhavya swetha

Apr 18, 2025

·

Stayed 1 night

AC wasn’t working the whole night and we informed the receptionist but none done very disappointed and our whole day was ruined because of the lack of sleep very very disappointed

8

Beki

Sep 10, 2025

·

Stayed 3 nights

Lovely property on the west side of London. Very convenient to the underground (when it’s not on strike). The staff were very helpful with luggage, suggestions and making cab arrangements. My single room on the front side of the hotel was a little noisy, but nothing that earplugs couldn’t handle. There was a very strong young man on site to handle the ridiculously heavy luggage that I brought. Fairly priced and convenient.

2

Michael

Oct 18, 2024

·

Stayed 4 nights

They would not consider my change of travel plans, meaning I paid 4 nights for a 2 night stay, even if there is a policy in place, there was enough time to accept my change of dates. Many hotels go outside of policy for seasoned travellers. I paid for something I did not use essentially.

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Location

Excellent location next to Shepherd’s Bush Underground/Overground and Westfield, offering easy access to central London and local venues; the immediate area is busy and some found it rough or noisy at night.

Related guest reviews

4

Meg

Mar 18, 2025

·

Stayed 5 nights

The hotel was fine but didn't meet expectations. It was very noisy (I was one level above ground floor and the street noise was constant), the walls were thin and the door had a gap all the way around that let in both light and sound. The walls and doorframes are dirty and in desperate need of a cleaning and painting. There's scaffolding up outside the building that blocks any natural light from the small, high window. The bed was comfortable at least and the staff seemed friendly. Also the fire alarm went off on my first night there around 4 am, a false alarm. The area immediately around the hotel didn't feel super safe but the hotel is basically on top of Shepherd's Bush tube station and an Overground station on the Mildmay Line which was nice, but Shepherd's Bush is not step-free -- something to note if you have a lot of luggage.

10

Hayley

Aug 29, 2025

·

Stayed 1 night

Brilliant place to stay, lovely room with everything we needed, clean, comfortable, perfect location next to the tube station and all the local shops plus shopping centre. The staff were wonderful!!!! We will definitely stay again!!!!! What a find! Thank you!

10

Mia

Aug 27, 2024

·

Stayed 2 nights

The hotel was very good. One minute walk from the nearest subway station and there is 24/7 convenience store next door. The room is modern and clean with a small fridge. However the area was a bit dirty and many drunk people during night time. However, during day time was ok.

10

Juanita

Sep 17, 2025

·

Stayed 2 nights

The hotel was clean and the staff were incredibly helpful. Perfect location as was close to subway to easy to get around

10

Michael

Aug 24, 2025

·

Stayed 1 night

Our stay was fantastic! The location couldn’t have been better – less than 100 meters from the station. Check-in was quick and easy, and they were kind enough to let us leave our bags the next day while we went shopping. We booked this stay after a trip to Wembley and it was absolutely perfect. The room was lovely – far nicer than we expected for the price we paid. Great value and highly recommended!

8

Nathan

Aug 8, 2025

·

Stayed 1 night

Clean, super convenient to shepherds bush underground station. It is just a little noisy due to being on such a busy road and so close to the mall.

8

Mustafa

Jan 19, 2025

·

Stayed 3 nights

Great value and excellent transport links

8

William

Jul 14, 2025

·

Stayed 3 nights

The hotel was very well situated for transport links as it is a two minute walk from Shepherds Bush Underground, a five minute walk from the overground and an eight minute walk to Shepherds Bush Market overground. 15 minutes on the train has you in central London. There are plenty good eating places nearby, there is a massive shopping mall around the corner, and it is only a 20 minute walk to the excellent Melody Whisky Bar. The hotel itself is clean and tidy and the staff are friendly. The aircon was welcome in the heatwave when we visited keeping the room at a comfortable and cool temperature. The room is very compact so don’t bring your cat if you intend to swing it, but it is fine for a place to sleep. The mini fridge was also useful to keep some ice cold water to hydrate and cool down in the heat. The one negative is that the area around the hotel is very noisy at night and the windows provide little to no soundproofing. This did result in some disturbed sleep as we stayed over the weekend when it was particularly busy and noisy. Triple glazed windows might be a good upgrade for the hotel (perhaps that is the reason it is wrapped in scaffolding).

10

M

Jan 21, 2025

·

Stayed 1 night

Excellent quality for the price, and a great location right next to the Shepherds Bush station and the Westfield mall

10

Simon

Aug 5, 2024

·

Stayed 1 night

Unassuming from the outside, but really nicely decorated and modern inside. Very friendly and helpful staff. 2 mins or less to Shepherds Bush underground and overground. Very close to lots of restaurants.

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Dining

Not enough information in reviews.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $92	2 $98	3 $171	4 $160	5 $171	6 $173	7
8 $99	9 $115	10 $137	11 $148	12 $122	13 $160	14
15 $100	16 $123	17	18 $188	19 $172	20	21
22 $98	23 $160	24 $185	25 $172	26	27 $172	28
29 $99	30 $138

W12 Rooms

Prices for W12 Rooms

Monthly average prices

About this property

Location

Room options

Standard Double Room

Single Room

Deluxe Double Room (If Extra Bed Required Contact Hotel)

Triple Room

Guest reviews of W12 Rooms

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about W12 Rooms

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $163	24
25 $121	26	27 $303	28 $134	29 $115	30 $156	31 $149