Does the property allow pets?

No pets are allowed at this property, including service animals.

What are the check-in and check-out times?

Check-in is from 15:00 to 23:00, and check-out is at 12:00. Late check-out may be available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of USD 130 per vehicle for a roundtrip. Guests must contact the property with arrival details before travel.

What is the location of the property in relation to key landmarks?

The property is centrally located in Playa del Carmen, just steps from Quinta Avenida and Quinta Alegría Shopping Mall. It is approximately 0.4 miles from Mamitas Beach and 0.5 miles from Playa del Carmen Main Beach.

Does the property have a swimming pool?

Yes, the property features an outdoor pool. Specific operational hours are not provided.

What are the policies for guests staying with children?

Children are welcome, and up to 2 children aged 9 years and younger can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or rollaway beds. Extra beds are not available, and advance request or confirmation is not applicable.

Suites Corazon Playa del Carmen Aparthotel

Average nightly price at Suites Corazon by month, last 12 months (USD)
Month	Average price
January	US$73
February	US$79
March	US$74
April	US$51
May	US$50
June	US$49
July	US$50
August	US$49
September	US$45
October	US$51
November	US$68
December	US$63

What guests think

Across many reviews, Suites Corazon is praised for its central location near 5th Avenue, spacious rooms with strong AC, friendly staff, and overall cleanliness, with a small rooftop pool and kitchenettes offering good value for the price.

Several guests mention no on-site parking and basic in-room equipment, and a few found photos or descriptions did not match the actual rooms. Maintenance and comfort issues appear occasionally, including hot water delays, malfunctioning items, and odors. Noise levels vary by room and time, with some reporting quiet stays and others hearing alarms or neighbors. Overall, expect a convenient, good-value base with simple amenities and occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Small rooftop pool; kitchenettes and fridges provide basics, though equipment is limited and some appliances may not work. There is no on-site parking noted by multiple guests.

Related guest reviews

10

aldyne b.

7 Feb 2024

·

Stayed 1 night

Check in was easy. Room had all essentials. Everyone friendly

10

Stacey

19 Mar 2025

·

Stayed 2 nights

Comfortable large room, with very comfortable King bed and sofas to relax amd a nice deck. Small lounge pool on 4th floor was nice to refresh. Adjacent to populsr 5th Ave but just far enough to not be bothered by any noght time noise. Staff were very helpful and pleasant.

10

jason

24 Sept 2024

·

Stayed 6 nights

Other than parking and a pool, this place has all you could want for an amazing price. Better rooms than my friends all inclusive resorts. Very good owners and location. Can’t wait to come back.

6

Katherine Edith

5 Feb 2024

·

Stayed 28 nights

The pool was only a jacuzzi tub, 1 metre deep. Fridge was bar fridge, stove 2 burners, dishes and cookware minimun, no table and chairs inside to eat at. No laundry facilities, no dishwasher, TV quit, replaced with only Netflix. Toilet needed repair 3 times. Not connected to shopping centre. No managers reception. Over priced and very over rated for unit. Very disappointed.

10

martin

1 Dec 2024

·

Stayed 8 nights

Second time I’ve stayed here. Rooms are spacious with good AC. Kitchenette included and a nice balcony. Close to 5th Ave. But not too close

8

Tania

8 Sept 2024

·

Stayed 1 night

Muy buena opción y buen precio, pero no tiene donde estacionarse.

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8

Renato

5 Dec 2024

·

Stayed 5 nights

Boa hospedagem. Bem localizada, a uma quadra da quinta avenida, 3 quadras da rodoviária, uma do Coco Bongo, próximo do Walmart, muitos restaurantes, cafeterias e lojas de souvenirs por perto. Com elevador, mini cozinha, frigobar. Apto e banheiro grande, cama confortável. Único problema a pouca iluminação do quarto e banheiro com sensor de presença que apagava durante o banho. Parabenizamos a colaboradora Gisele, pela sua cordialidade e simpatia no atendimento. Voltaríamos com certeza.

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10

Mary

1 Feb 2023

·

Stayed 2 nights

amazing location, clean, & really cool lofted rooftop area

10

Thibaud

1 Aug 2024

·

Stayed 3 nights

L’hôtel est récent et ça se voit : les chambres sont climatisées et propres, le personnel est très sympa. Très bonne isolation, on avait la chambre 203 qui donnait sur la rue et on a rien entendu. L’hôtel est un peu en retrait des rues avec les bars, ce qui aide. Petite piscine sur le toit, pas un grand Rooftop, mais qui reste très sympa. Somme toute, une bonne adresse et un bon rapport qualité prix pour quelques jours à Playa de Carmen.

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10

renato

29 Apr 2024

·

Stayed 4 nights

O apartamento é muito bem localizado, bem no centro de Playa del Carmen, tem muitos restaurantes e lojas em volta, também tem uma casa de câmbio e mercados próximos. O quarto era limpo todos os dias e estava sempre impecável, o atendimento da recepção era ótimo, todos muito simpáticos. A entrada da praia fica a uns 450m, pois a que tem mais perto não tem faixa de areia. Não usei a cozinha do apartamento mas vi que o microondas não estava funcionando. Voltaria? Com certeza!!!

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Cleanliness

Rooms are often described as very clean with regular housekeeping. Some reports note missed trash, patio grime, and strong cleaning-product or damp odors.

Related guest reviews

8

Felix

9 Nov 2024

·

Stayed 1 night

Smell in the room was not very good, outdated hotel nothing like the pictures on the expedia site not at all

10

Bryan Ricardo

16 Apr 2025

·

Stayed 2 nights

Unas botellitas de agua hubieran sido un detallazo, todo lo demás muy bien, solo cuidado con la limpieza, nos habían dejado basura en el baño

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6

Isabelle Gauthier

17 Dec 2024

·

Stayed 7 nights

Upon my arrival, I noticed the room was slightly different from the pictures (missing one couch, bedding wasn’t pink and patio furniture was just plastic chairs and table (no big deal). The room and bathroom was very clean and the maid kept it sparkling clean which I was very happy about. The condition of the patio and tub left me disappointed. There is no way I would have taken a bath in it, and people in other appartments could definitely see me. I’m not certain what was the green stuff on the walls on the patio, and the condition of the faux grass gave me the ick. I didn’t want to step barefoot on it. Also, one side of the patio door doesn’t lock. The room information says “duvet” but it’s just a comforter. The pillows were very comfortable and the sheets were nice. There’s no fitted sheet. If you want to take a hot shower, you need to turn the lever all the way and wait at least two minutes until the water gets hot. They advertise that the rooms are “sound proof” which is totally false. I heard the dryer running at 11pm , people talking and banging things around their appartments, and people walking on their heels above me. It also says there’s a dishwasher, which is incorrect. There’s only a kitchen sink. There’s nothing in the minibar (It’s just an empty refrigerator).

10

aldyne b.

7 Feb 2024

·

Stayed 21 nights

Very friendly staff. Very clean. Close to everything.

10

Soledad

3 Apr 2025

·

Stayed 2 nights

Fue muy placentera la estancia y muy limpio, amables todos

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10

Thibaud

1 Aug 2024

·

Stayed 3 nights

L’hôtel est récent et ça se voit : les chambres sont climatisées et propres, le personnel est très sympa. Très bonne isolation, on avait la chambre 203 qui donnait sur la rue et on a rien entendu. L’hôtel est un peu en retrait des rues avec les bars, ce qui aide. Petite piscine sur le toit, pas un grand Rooftop, mais qui reste très sympa. Somme toute, une bonne adresse et un bon rapport qualité prix pour quelques jours à Playa de Carmen.

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10

daniel

27 Oct 2022

·

Stayed 3 nights

Un lugar muy tranquilo limpio y centrico muy recomendable

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10

Juddit

10 Aug 2025

·

Stayed 1 night

Todas las instalaciones muy limpias, personal muy amable

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8

Tarek

21 Feb 2022

·

Stayed 9 nights

Cet établissement se trouve dans le feux de l’action son emplacement est parfait mais brouillant le soir à cause des alarmes voisinantes donc difficile pour ceux qui ont mal à dormir. C’est très propre mais l’odeur du produit utilisé est très forte ca laisse une odeur d’humidité. Les lumières de la chambre est une lumière blanche comme dans les bureaux et sombre ils devraient la changer leurs lumières pour des lumières jaunes et plus éclairés

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10

renato

29 Apr 2024

·

Stayed 4 nights

O apartamento é muito bem localizado, bem no centro de Playa del Carmen, tem muitos restaurantes e lojas em volta, também tem uma casa de câmbio e mercados próximos. O quarto era limpo todos os dias e estava sempre impecável, o atendimento da recepção era ótimo, todos muito simpáticos. A entrada da praia fica a uns 450m, pois a que tem mais perto não tem faixa de areia. Não usei a cozinha do apartamento mas vi que o microondas não estava funcionando. Voltaria? Com certeza!!!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with comfortable beds, strong air conditioning, and balconies. Noise is mixed and some features differ from photos, with hot water delays and limited furnishings reported.

Related guest reviews

8

Felix

9 Nov 2024

·

Stayed 1 night

Smell in the room was not very good, outdated hotel nothing like the pictures on the expedia site not at all

10

aldyne b.

7 Feb 2024

·

Stayed 1 night

Check in was easy. Room had all essentials. Everyone friendly

10

Stacey

19 Mar 2025

·

Stayed 2 nights

Comfortable large room, with very comfortable King bed and sofas to relax amd a nice deck. Small lounge pool on 4th floor was nice to refresh. Adjacent to populsr 5th Ave but just far enough to not be bothered by any noght time noise. Staff were very helpful and pleasant.

6

Katherine Edith

5 Feb 2024

·

Stayed 28 nights

The pool was only a jacuzzi tub, 1 metre deep. Fridge was bar fridge, stove 2 burners, dishes and cookware minimun, no table and chairs inside to eat at. No laundry facilities, no dishwasher, TV quit, replaced with only Netflix. Toilet needed repair 3 times. Not connected to shopping centre. No managers reception. Over priced and very over rated for unit. Very disappointed.

10

martin

1 Dec 2024

·

Stayed 8 nights

Second time I’ve stayed here. Rooms are spacious with good AC. Kitchenette included and a nice balcony. Close to 5th Ave. But not too close

6

Isabelle Gauthier

17 Dec 2024

·

Stayed 7 nights

Upon my arrival, I noticed the room was slightly different from the pictures (missing one couch, bedding wasn’t pink and patio furniture was just plastic chairs and table (no big deal). The room and bathroom was very clean and the maid kept it sparkling clean which I was very happy about. The condition of the patio and tub left me disappointed. There is no way I would have taken a bath in it, and people in other appartments could definitely see me. I’m not certain what was the green stuff on the walls on the patio, and the condition of the faux grass gave me the ick. I didn’t want to step barefoot on it. Also, one side of the patio door doesn’t lock. The room information says “duvet” but it’s just a comforter. The pillows were very comfortable and the sheets were nice. There’s no fitted sheet. If you want to take a hot shower, you need to turn the lever all the way and wait at least two minutes until the water gets hot. They advertise that the rooms are “sound proof” which is totally false. I heard the dryer running at 11pm , people talking and banging things around their appartments, and people walking on their heels above me. It also says there’s a dishwasher, which is incorrect. There’s only a kitchen sink. There’s nothing in the minibar (It’s just an empty refrigerator).

6

Benjamin

15 Mar 2022

·

Stayed 1 night

Large spacious bedroom with a patio except that it was on the ground floor. The toilet flush did not work and neither could they move us to another room nor get it fixed. As you can imagine the next morning was a bit of a problem. The room did not have any supplies of coffee, tea, sugar etc.

8

Claudia Elizabeth

26 Oct 2022

·

Stayed 1 night

Super amplios los cuartos, muy centrico y con lo necesario para la estancia

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8

Renato

5 Dec 2024

·

Stayed 5 nights

Boa hospedagem. Bem localizada, a uma quadra da quinta avenida, 3 quadras da rodoviária, uma do Coco Bongo, próximo do Walmart, muitos restaurantes, cafeterias e lojas de souvenirs por perto. Com elevador, mini cozinha, frigobar. Apto e banheiro grande, cama confortável. Único problema a pouca iluminação do quarto e banheiro com sensor de presença que apagava durante o banho. Parabenizamos a colaboradora Gisele, pela sua cordialidade e simpatia no atendimento. Voltaríamos com certeza.

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10

Benoit

8 Nov 2024

·

Stayed 8 nights

Hotel parfait pour voyageur solo ou en famille. Les chambres sont tres spacieuses et insonorisé. On y dore tres bien le jour comme la nuit! Eau chaude avec pression, gros système de climatisation que refroidit la chambre en 2 min. Système entrée sortie tres sécuritaire. Jy ai passer 8 nuits et absolument rien a dire de négatifs!

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Service

Staff are widely praised as friendly, helpful and professional, with smooth check-in. A few guests reported rude interactions or issues around room assignments and refunds.

Related guest reviews

10

Johnny

20 Nov 2024

·

Stayed 5 nights

Love Suites Corazon, have stayed there on multiple occasions —- Norma at the front desk is always professional, polite, and helpful in any way that she can be —

10

aldyne b.

7 Feb 2024

·

Stayed 1 night

Check in was easy. Room had all essentials. Everyone friendly

6

Michael

22 Jan 2022

·

Stayed 7 nights

This place is well located, but the photos are misleading and the staff are very rude.

10

Theresa

17 Feb 2024

·

Stayed 14 nights

The staff was so friendly and helpful in every way

10

aldyne b.

7 Feb 2024

·

Stayed 21 nights

Very friendly staff. Very clean. Close to everything.

2

Alicia

31 Jan 2023

·

Stayed 8 nights

not what you showed on web page, we had to find other lodging , we paid full price and they did not want refund, i will call my bank

10

Mark

12 Mar 2024

·

Stayed 6 nights

Property was nice and close to everything and the staff were great.

2

Jhonathan

2 Jan 2025

·

Stayed 3 nights

No se lo recomiendo a nadie este lugar es orrible el personal está aborreció ni te saludan además tengan mucho cuidado yo reservé la habitación más costosa y cuando llegue me atendió un señor que me dio una abitacion bien pequeña sucia y fea cuando me doy cuenta que pague por una bastante grande voy a resepcion y le digo caballero esa no es la abitacion que yo había reservado el resepcionista me indica yo te asigne esa abitacion porque aya arriba no hay ruido pero señor no fue la abitacion por la que pagué dinero extra se enojó conmigo y me dio la abitacion que me correspondía era grande y no había ningún ruido el señor le gusta mentir no entiendo cómo pueden poner a una persona así a cargo además de grocero y mentiroso de mi parte jamás me quedaría en ese hotel con esas personas groseras y mentirosas.

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10

Derick

9 Mar 2025

·

Stayed 7 nights

Friendly staff

10

renato

29 Apr 2024

·

Stayed 4 nights

O apartamento é muito bem localizado, bem no centro de Playa del Carmen, tem muitos restaurantes e lojas em volta, também tem uma casa de câmbio e mercados próximos. O quarto era limpo todos os dias e estava sempre impecável, o atendimento da recepção era ótimo, todos muito simpáticos. A entrada da praia fica a uns 450m, pois a que tem mais perto não tem faixa de areia. Não usei a cozinha do apartamento mas vi que o microondas não estava funcionando. Voltaria? Com certeza!!!

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Location

Highly central near 5th Avenue, shops, transport and the beach, with many places walkable. Some guests found it quiet, while others noted nighttime noise.

Related guest reviews

10

jason

24 Sept 2024

·

Stayed 6 nights

Other than parking and a pool, this place has all you could want for an amazing price. Better rooms than my friends all inclusive resorts. Very good owners and location. Can’t wait to come back.

10

martin

1 Dec 2024

·

Stayed 8 nights

Second time I’ve stayed here. Rooms are spacious with good AC. Kitchenette included and a nice balcony. Close to 5th Ave. But not too close

8

Claudia Elizabeth

26 Oct 2022

·

Stayed 1 night

Super amplios los cuartos, muy centrico y con lo necesario para la estancia

Translate

8

Renato

5 Dec 2024

·

Stayed 5 nights

Boa hospedagem. Bem localizada, a uma quadra da quinta avenida, 3 quadras da rodoviária, uma do Coco Bongo, próximo do Walmart, muitos restaurantes, cafeterias e lojas de souvenirs por perto. Com elevador, mini cozinha, frigobar. Apto e banheiro grande, cama confortável. Único problema a pouca iluminação do quarto e banheiro com sensor de presença que apagava durante o banho. Parabenizamos a colaboradora Gisele, pela sua cordialidade e simpatia no atendimento. Voltaríamos com certeza.

Translate

10

Viridiana

3 Oct 2024

·

Stayed 2 nights

excelente hotel y ubicacion

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10

Mary

1 Feb 2023

·

Stayed 2 nights

amazing location, clean, & really cool lofted rooftop area

10

Thibaud

1 Aug 2024

·

Stayed 3 nights

L’hôtel est récent et ça se voit : les chambres sont climatisées et propres, le personnel est très sympa. Très bonne isolation, on avait la chambre 203 qui donnait sur la rue et on a rien entendu. L’hôtel est un peu en retrait des rues avec les bars, ce qui aide. Petite piscine sur le toit, pas un grand Rooftop, mais qui reste très sympa. Somme toute, une bonne adresse et un bon rapport qualité prix pour quelques jours à Playa de Carmen.

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10

Juan

25 Nov 2022

·

Stayed 3 nights

Muy buena ubicación, excelente relación costo/beneficio, personal muy amable

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10

Jesus

7 Aug 2024

·

Stayed 5 nights

Located between 5th and 10th street. It easy to get to and and within walking distance of everything you can need.

10

renato

29 Apr 2024

·

Stayed 4 nights

O apartamento é muito bem localizado, bem no centro de Playa del Carmen, tem muitos restaurantes e lojas em volta, também tem uma casa de câmbio e mercados próximos. O quarto era limpo todos os dias e estava sempre impecável, o atendimento da recepção era ótimo, todos muito simpáticos. A entrada da praia fica a uns 450m, pois a que tem mais perto não tem faixa de areia. Não usei a cozinha do apartamento mas vi que o microondas não estava funcionando. Voltaria? Com certeza!!!

Translate

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Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $51	2 $56	3 $60	4 $80	5 $62	6 $80	7 $64
8 $44	9 $67	10 $64	11 $64	12	13 $53	14
15 $51	16	17 $62	18 $68	19 $66	20 $70	21 $55
22 $70	23 $55	24 $55	25 $68	26 $68	27 $66	28 $83
29 $75	30 $74

Suites Corazon

Prices for Suites Corazon

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Deluxe Double Room, 1 King Bed, Jetted Tub

Suite, 1 King Bed

Standard Room, 1 Queen Bed, Patio, City View

Guest reviews of Suites Corazon

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Suites Corazon

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27 $50	28 $48	29 $50	30 $50	31 $50