Hotel Playa Encantada
Property description
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This Beaux Arts hotel also features complimentary wireless internet access and concierge services.
Book on Vio
Filter by:
Guest reviews
8.5
Very good
Based on 963 verified reviews
Who stays here?
Business
7%
Couple
35%
Family
31%
Group
24%
What guests think
AI-generated summary based on recent guest reviews
Across reviews, Hotel Playa Encantada stands out for its convenient location by the ADO Alterna station and 5th Avenue, generally spacious rooms, and fair value, while recurring drawbacks include patchy Wi‑Fi, water issues, and some maintenance concerns.
Read moreWas this helpful?
6
Senén David Castillo
10 Jan 2026
·
Stayed 4 nights
Bad customer service.
Bad customer service.
8
Irisis
7 Jan 2026
·
Stayed 5 nights
My overall stay at Playa Encantada Hotel was decent, and I enjoyed the location, it is right next to the ADO bus terminal. However, I was slightly disappointed with some aspects of the service. One issue was that the hotel provided only cold or room-temperature water for showers, despite it being advertised otherwise. This meant I had to deal with cold showers every day, which was uncomfortable, especially during cooler evenings. Additionally, the water flow was not strong, which made showering take longer. When I asked for a cup or glass to use with the water dispenser, I was told none were provided, so I had to bring my own. Moreover, when I requested repairs for the cold water and other amenities, I often felt like I was asking for favors rather than receiving standard service, even though I was paying for it. It also took more than half a day/next day to get basic necessities like toilet paper, clean towels and shampoos, as the front desk couldn’t help and I had to wait for the cleaning staff to provide them. Overall, while the experience wasn’t terrible, these issues, along with a lack of transparency about what was offered, did impact my comfort during my stay.
My overall stay at Playa Encantada Hotel was decent, and I enjoyed the location, it is right next to the ADO bus terminal. However, I was slightly disappointed with some aspects of the service. One issue was that the hotel provided only cold or room-temperature water for showers, despite it being advertised otherwise. This meant I had to deal with cold showers every day, which was uncomfortable, especially during cooler evenings. Additionally, the water flow was not strong, which made showering take longer. When I asked for a cup or glass to use with the water dispenser, I was told none were provided, so I had to bring my own. Moreover, when I requested repairs for the cold water and other amenities, I often felt like I was asking for favors rather than receiving standard service, even though I was paying for it. It also took more than half a day/next day to get basic necessities like toilet paper, clean towels and shampoos, as the front desk couldn’t help and I had to wait for the cleaning staff to provide them. Overall, while the experience wasn’t terrible, these issues, along with a lack of transparency about what was offered, did impact my comfort during my stay.
6
Joshua
4 Jan 2026
·
Stayed 3 nights
The hotel is in a great location and covers all the basics for an ok stay. However there were a few things that could be improved. We saw many cockroaches and bugs on the counter, the coach had stains that looked super gross and the internet didn’t work over half of our stay . We spent most of the day out so it made it better for us however we wouldn’t stay here again .
The hotel is in a great location and covers all the basics for an ok stay. However there were a few things that could be improved. We saw many cockroaches and bugs on the counter, the coach had stains that looked super gross and the internet didn’t work over half of our stay . We spent most of the day out so it made it better for us however we wouldn’t stay here again .
10
Alfredo
2 Dec 2025
·
Stayed 1 night
Clean room quick check in
Clean room quick check in
8
Gary
13 Oct 2025
·
Stayed 1 night
There was no hot water this time. Other times there was so am not sure what that was about. Convienient location right next to the bus depot
There was no hot water this time. Other times there was so am not sure what that was about. Convienient location right next to the bus depot
Calle 12 bis Norte esquina Avenida 20 Norte, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Location
Hotel Playa Encantada is centrally located in Playa del Carmen, a 5-minute walk from Quinta Avenida and 11 minutes by foot from Mamitas Beach. This hotel is 0.7 mi (1.2 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.
More location infoHave a question?
Instant AI responses are based on hotel information
Similar properties