Name: Residence Inn by Marriott Grand Rapids Airport
Address: 4443 28th Street Southeast, East Paris, Grand Rapids, Michigan, United States of America, Grand Rapids, Kent County, US
Price range: US$150–US$364 per night
Rating: 9.17

What guests think

At Residence Inn by Marriott Grand Rapids Airport, travelers often highlight exceptionally friendly service and clean, spacious suites near the airport, while recurring critiques focus on the inconsistent airport shuttle/park-and-fly, sporadic breakfast shortcomings, and noisy in-room HVAC.

Many also appreciate the quiet setting with nearby restaurants and shopping, plus easy access to a short walking trail. Some note the property can be hard to find due to limited signage and report fees for extended parking. Expect friendly service and comfortable, apartment-style rooms with a few operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool on site, but no hot tub (the former jacuzzi has been removed), and a few guests found the water cool or noticed debris. Multiple reviews report inconsistent or misrepresented airport shuttle/park-and-fly and surprise parking fees, though parking felt ample.

Related guest reviews

10

Debra

24 Jan 2025

·

Stayed 2 nights

Beautiful room/ Great breakfast Loved the fireplace and open space Front Des has wonderful personnel The location was close to airport only problem is that they did not have shuttle and refused to pay the $50.00 round trip uber. It is listed as shuttle ride included.

2

Jesse

16 Sept 2023

·

Stayed 1 night

This location advertises shuttle to airport service. Which they don’t actually tell you at checkin. Which makes for some awkward conversation and a wait for an Uber the morning you need to get to the airport.

10

Kathy

28 Dec 2023

·

Stayed 11 nights

2 week stay with my dog Very dog friendly, they knew my dogs name before I left and he adored them. They also have a walking area for the dogs. Housekeeping was great and room was super clean Breakfast was good each morning Pool could have been a few degrees warmer but it wasn’t so cold you didn’t want to get in. Great stay and I’ll definitely be back

10

Lara

1 Sept 2023

·

Stayed 1 night

Went with family: smelled off in room and air conditioning was very loud when came on. But room was clean and beds comfortable. Staff was super friendly. Nice hot breakfast. Nice pool: no hot tub. Overall: would stay again

4

Kenneth

15 Jun 2024

·

Stayed 1 night

Hotel offered park and fly, with a ride to the airport. But they were not able to secure a ride for us so we had to take our car and park it at the airport

2

John

22 Jun 2023

·

Stayed 1 night

They misrepresent having an airport shuttle and free parking. After we were non-refundable, we found out that they try to book you a cab to take you to the airport which you have to pay the tip on. It never showed up, and they tried to get another cab that did not have room for 4 people and luggage, so we had to drive to the airport to catch a 6AM flight and park and incur an additional $240 in costs. They also charged us $30 for parking (so not "Free Parking" if you leave your care there as implied in their amenities) for the week to leave our car there (which we couldn't since we had to drive ourselves to catch our flight). Manager was not sympathetic, wouldn't admit that they misrepresent their amenities. Refused reimbursement. Hotels.com is assisting in recouping extra costs with no help from hotel itself. Totally unprofessional operation.

10

Marisiah

18 Jul 2023

·

Stayed 1 night

I had stayed here previously and absolutely loved the Jacuzzi..I was so sad to see it had been removed :( but my stay was great!! All of the staff were very friendly! Hotel was SUPER CLEAN!

10

Kent

13 May 2025

·

Stayed 2 nights

We enjoyed our stay at the residence Inn. The room was in very good shape, almost brand new. There was plenty of parking, and the hotel was quiet for the most part. The staff was friendly and helpful, and the amenities were great. Would stay here again.

8

Darlene

26 Jan 2023

·

Stayed 1 night

Was told by Amarra a shuttle will be reserved at 5:45am and no cost in parking. Checking in both were wrong. The only saving grace was Mario. He called a cab for early appointment and the hotel will pay yeah! Still had to pay $30 for parking. Oover promise and under deliver makes a disappointed guest.

4

Matthew

12 Oct 2025

·

Stayed 3 nights

The "24/7 airport shuttle" is not an actual shuttle service. They just order you an Uber, which some might find appealing. We had a car seat with us and were arriving at 12:30am, after the onsite rental car companies close. For these reasons, we specifically sought out a hotel with 24/7 airport shuttle service. The other issue is that no Ubers were available at that time of night so we waited in the cold before we were ultimately notified that there were none available. I ended up paying $50 for a Lyft to take us 4 miles. When I said something to the front desk, they told me to contact the general manager about getting reimbursed. They never bothered to respond to me. Other issues include no linens for the the pullout couch which delayed sleep by another 20 minutes, as well as the room being set to AC when it was 40 degrees outside. Finally, my wife skimmed the pool because there were several large clumps of hair floating in the water. She received a thank you from multiple guests. There are plenty of better options south of the airport. I would recommend staying at any of them. This place does not deserve your hard earned $$$. See photos for proof.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently praise very clean rooms and common areas, with housekeeping described as attentive. A few mention occasional odors and one report of hair in the pool.

Related guest reviews

10

Esther

2 Jan 2023

·

Stayed 19,358 nights

The property was very clean, renovated and well maintained. It was a little hard to locate because signage was not sufficient.

10

Kathy

28 Dec 2023

·

Stayed 11 nights

2 week stay with my dog Very dog friendly, they knew my dogs name before I left and he adored them. They also have a walking area for the dogs. Housekeeping was great and room was super clean Breakfast was good each morning Pool could have been a few degrees warmer but it wasn’t so cold you didn’t want to get in. Great stay and I’ll definitely be back

10

Lara

1 Sept 2023

·

Stayed 1 night

Went with family: smelled off in room and air conditioning was very loud when came on. But room was clean and beds comfortable. Staff was super friendly. Nice hot breakfast. Nice pool: no hot tub. Overall: would stay again

10

Mary

19 Jun 2023

·

Stayed 4 nights

Property was very clean. Did not like view of Carmax parking lot as advertised other side which is woods. Room was very nice and clean. There is a very strange odor in room and in hallway of hotel at times. I believe it is when ac is off or fan not on. Front desk employee was great!

8

Greg

27 Jan 2024

·

Stayed 1 night

Very clean, well maintained. Underrated.

10

Susan

29 Mar 2025

·

Stayed 2 nights

The property was immaculate. All staff was excellent, in particular, the gentleman that helped us when we arrived (from Zambia, don’t recall his name). He was warm, gracious, and very informative. The woman that staffed the breakfast area was also excellent - everything was hot, refilled whenever necessary, and very clean! Great service! Room was fabulous and very clean too. Thank you!

10

Jessica

8 Jul 2023

·

Stayed 2 nights

Staff was extremely nice. Quite area with shopping close by. Hotel was clean

10

Jackie

28 May 2025

·

Stayed 1 night

This was such a clean hotel that was perfect for our family. We love our stay. The front desk was so professional and friendly.

10

Sarah

30 Jun 2023

·

Stayed 1 night

Very clean and nice. Will be back.

10

Nataliya

13 Aug 2024

·

Stayed 1 night

Very clean hotel and friendly staff

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and comfortable with kitchens and, in some cases, fireplaces; many enjoyed the quiet and bed comfort. Some guests reported loud in-room HVAC and minor in-room issues like TV or phone troubles.

Related guest reviews

10

Cassandra

2 Aug 2023

·

Stayed 2 nights

The staff onsite were very courteous and friendly. The room itself is fantastic, a big space with an adequate kitchen. We took advantage of the free hot breakfasts and the pool. The hotel was very clean, as indicated by many reviews.

10

Charleen

11 Mar 2025

·

Stayed 15 nights

The room with fireplace was very pleasant and inviting. Staff was helpful and friendly

4

Mary

12 Feb 2025

·

Stayed 1 night

Good - Close to airport and clean. Needs attention - No coffee in lobby 24/7 (In-room coffee is barely drinkable). Heater fan blew out over the bed and was so noisy (even set on continuous low) I couldn’t sleep.

6

Nancy

21 Sept 2025

·

Stayed 1 night

Clean, well furnished but the room’s HVAC system was so noisy, going on and off all night, that it was hard to sleep. Breakfast items were more Limited than at other places.

8

Victoria

6 Aug 2023

·

Stayed 1 night

It was difficult to locate the property. Just a little bit of information on the website would’ve helped. The TV would only turn on or off so we could only watch the channel advertising the property. The phone didn’t work at all so I could not call down to the front desk to get assistance.

10

Lara

1 Sept 2023

·

Stayed 1 night

Went with family: smelled off in room and air conditioning was very loud when came on. But room was clean and beds comfortable. Staff was super friendly. Nice hot breakfast. Nice pool: no hot tub. Overall: would stay again

10

Christine

30 Jan 2023

·

Stayed 2 nights

Service was excellent. Room was fantastic. The most comfortable room I’ve stayed at. Floor layout was ideal. Kitchen & living room area was separated from bathroom & bedroom for quiet & convenience.

10

Kent

13 May 2025

·

Stayed 2 nights

We enjoyed our stay at the residence Inn. The room was in very good shape, almost brand new. There was plenty of parking, and the hotel was quiet for the most part. The staff was friendly and helpful, and the amenities were great. Would stay here again.

10

Renee

11 Feb 2023

·

Stayed 1 night

Hotel check in was quick and front desk was very polite and asked if we needed any recommendations. Room was very spacious and bed is comfortable! Will stay here again when we come back to Grand Rapids! Lots of restaurants and shopping within a half mile!

10

Graeme

27 Sept 2023

·

Stayed 1 night

You could live in these rooms! But, they need better signage

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and welcoming, with repeated shout-outs to Mario and helpful front desk staff. However, guests cited communication and responsiveness issues around shuttle/parking, one late-night staffing lapse, and an unfriendly breakfast interaction.

Related guest reviews

2

Matthew

30 Aug 2024

·

Stayed 6 nights

Decent enough Residence Inn but staff/mgt extremely stingy with their “Welcome Waters”. COVID “we only clean your room when asked” policy is also ridiculous. Best to make a new res for each night, then you’ll get waters and cleaning for no extra charge or hassle.

2

George

10 Mar 2024

·

Stayed 1 night

Never was able to check in. No staff to allow us entrance into the hotel no one would answer the phone.

10

Kevin

9 Oct 2025

·

Stayed 3 nights

This is our 5th time staying at Residence inn. We really appreciate all of the staff. But Mario is so personable and friendly always greeting you.

10

LUCIANA

29 Jul 2025

·

Stayed 5 nights

Mario was excellent He made us feel we were coming home every night we arrived Great service

8

Pam

23 Jul 2025

·

Stayed 1 night

Everything was going perfect during the day until breakfast on Sunday morning. That only was half of the food cold because the woman wasn’t able to get food out there I guess quick enough, but the lady doing food and the lady from the front desk who seemed to help a little we’re the most unfriendly people I’ve ever talked to. If you had to ask for something you felt like you were asking them to go rob a bank for you. Other than that everyone else was very friendly and helpful.

10

Karen

29 Jun 2025

·

Stayed 2 nights

The staff is awesome. It's quiet and very convenient.

10

Susan

29 Mar 2025

·

Stayed 2 nights

The property was immaculate. All staff was excellent, in particular, the gentleman that helped us when we arrived (from Zambia, don’t recall his name). He was warm, gracious, and very informative. The woman that staffed the breakfast area was also excellent - everything was hot, refilled whenever necessary, and very clean! Great service! Room was fabulous and very clean too. Thank you!

8

Darlene

26 Jan 2023

·

Stayed 1 night

Was told by Amarra a shuttle will be reserved at 5:45am and no cost in parking. Checking in both were wrong. The only saving grace was Mario. He called a cab for early appointment and the hotel will pay yeah! Still had to pay $30 for parking. Oover promise and under deliver makes a disappointed guest.

10

Shannon

11 Jan 2025

·

Stayed 1 night

Nicely updated, Mario at check in was amazing! He went out of his way to make sure we felt welcome and comfortable. He even went out to shovel and salt the walkway from the back parking lot. Our room was cold, he brought keys up to us to allow us to easily move to the room next door. He is exceptional at delivering outstanding customer service and should be recognized! We will always stay here if given a choice!

10

Karen

28 Jul 2025

·

Stayed 2 nights

Very quiet & comfortable hotel. Dining within walking distance of hotel. The hotel staff is awesome.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to the airport in a generally quiet area, with restaurants and shopping within walking distance. Several guests found the property hard to locate due to limited signage, and a short walking trail sits by the lot.

Related guest reviews

10

Rusty

24 Sept 2024

·

Stayed 2 nights

Great location.

10

Wendy

19 Apr 2025

·

Stayed 4 nights

I’ve stayed here almost 10 times and love the convenient location, comfortable room, and care of the staff. If they could repave the drive into the property, it would be perfect!

8

Lily

30 Jul 2023

·

Stayed 1 night

Finding this property was kinda difficult, they need a sign or something on the building to show it’s the hotel. It was good for a one night stay and was pretty clean.

8

Victoria

6 Aug 2023

·

Stayed 1 night

It was difficult to locate the property. Just a little bit of information on the website would’ve helped. The TV would only turn on or off so we could only watch the channel advertising the property. The phone didn’t work at all so I could not call down to the front desk to get assistance.

10

Karen

29 Jun 2025

·

Stayed 2 nights

The staff is awesome. It's quiet and very convenient.

10

Jessica

8 Jul 2023

·

Stayed 2 nights

Staff was extremely nice. Quite area with shopping close by. Hotel was clean

10

Karen

17 Aug 2024

·

Stayed 1 night

We were only here for a very brief time, but the room was excellent. The staff was friendly and it was very convenient to the airport.

10

Renee

11 Feb 2023

·

Stayed 1 night

Hotel check in was quick and front desk was very polite and asked if we needed any recommendations. Room was very spacious and bed is comfortable! Will stay here again when we come back to Grand Rapids! Lots of restaurants and shopping within a half mile!

10

Graeme

27 Sept 2023

·

Stayed 1 night

You could live in these rooms! But, they need better signage

10

Karen

28 Jul 2025

·

Stayed 2 nights

Very quiet & comfortable hotel. Dining within walking distance of hotel. The hotel staff is awesome.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast generally earns positive feedback for being hot and varied, but multiple reviews note limited choices, items running out, or food served cold at times.

Related guest reviews

10

Kevin

6 Aug 2025

·

Stayed 2 nights

There could be better breakfast options

10

Rebecca

10 Jun 2024

·

Stayed 2 nights

The room was clean. Front desk staff was very friendly. Complimentary breakfast was good but both days they ran out of food so some options weren’t available

10

Cassandra

2 Aug 2023

·

Stayed 2 nights

The staff onsite were very courteous and friendly. The room itself is fantastic, a big space with an adequate kitchen. We took advantage of the free hot breakfasts and the pool. The hotel was very clean, as indicated by many reviews.

10

Angie

5 Mar 2023

·

Stayed 2 nights

Such a lovely and easy property to stay at for a few days. Very convenient and close to everything. Hotel was super clean and staff was very friendly. Breakfast was continental but very nice. This hotel is truly and value and a gem in the area.

8

Pam

23 Jul 2025

·

Stayed 1 night

Everything was going perfect during the day until breakfast on Sunday morning. That only was half of the food cold because the woman wasn’t able to get food out there I guess quick enough, but the lady doing food and the lady from the front desk who seemed to help a little we’re the most unfriendly people I’ve ever talked to. If you had to ask for something you felt like you were asking them to go rob a bank for you. Other than that everyone else was very friendly and helpful.

6

Nancy

21 Sept 2025

·

Stayed 1 night

Clean, well furnished but the room’s HVAC system was so noisy, going on and off all night, that it was hard to sleep. Breakfast items were more Limited than at other places.

10

laura

7 Jul 2023

·

Stayed 1 night

Nice Hotel with Friendly Staff, clean room, great breakfast

10

Lara

1 Sept 2023

·

Stayed 1 night

Went with family: smelled off in room and air conditioning was very loud when came on. But room was clean and beds comfortable. Staff was super friendly. Nice hot breakfast. Nice pool: no hot tub. Overall: would stay again

10

Susan

29 Mar 2025

·

Stayed 2 nights

The property was immaculate. All staff was excellent, in particular, the gentleman that helped us when we arrived (from Zambia, don’t recall his name). He was warm, gracious, and very informative. The woman that staffed the breakfast area was also excellent - everything was hot, refilled whenever necessary, and very clean! Great service! Room was fabulous and very clean too. Thank you!

10

Cassandra

2 Feb 2024

·

Stayed 1 night

This is my second time staying at this property and am pleased to say that the property is still clean, staff are very polite and friendly and the breakfast has a wide range of selections.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$158
February	US$150
March	US$161
April	US$191
May	US$235
June	US$226
July	US$248
August	US$205
September	US$197
October	US$187
November	US$160
December	US$146

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $340	19 $364
20 $246	21 $258	22 $269	23	24 $221	25 $249	26 $249
27 $209	28 $227	29 $259	30 $264

Su	Mo	Tu	We	Th	Fr	Sa
				1 $227	2 $238	3 $219
4 $159	5 $175	6 $258	7 $270	8 $211	9 $264	10 $248
11 $150	12 $169	13 $200	14 $222	15 $205	16 $250	17 $254
18 $155	19 $169	20 $234	21 $222	22 $217	23 $230	24 $314
25 $215	26 $195	27 $190	28 $216	29	30 $209	31 $230

Residence Inn by Marriott Grand Rapids Airport

Prices for Residence Inn by Marriott Grand Rapids Airport

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 2 Bedrooms (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Executive Suite, 1 Bedroom, Fireplace

Studio, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Guest reviews of Residence Inn by Marriott Grand Rapids Airport

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Grand Rapids Airport

Prices for upcoming dates