La Casa de la Playa by Xcaret, Adults Only
US$1,533
/ night
Avg. for October
Prices for La Casa de la Playa by Xcaret, Adults Only
Select dates to see prices and availability
US$1,533
/ night
Avg. for October
Monthly average prices
Nightly prices at La Casa de la Playa by Xcaret, Adults Only average US$1,533 in the cheapest month (October) and US$1,818 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$1,811 |
| February | US$1,811 |
| March | US$1,811 |
| April | US$1,813 |
| May | US$1,656 |
| June | US$1,692 |
| July | US$1,605 |
| August | US$1,642 |
| September | US$1,716 |
| October | US$1,533 |
| November | US$1,678 |
| December | US$1,818 |
J
F
M
A
M
J
J
A
S
Oct · US$1,533
O
N
D
Most expensive: December (~US$1,818)
Cheapest: October (~US$1,533)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a complimentary water park, an outdoor pool, and a lazy river.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a complimentary water park, an outdoor pool, and a lazy river.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
Dining
Grab a bite from the snack bar/deli serving guests of La Casa de la Playa by Xcaret, Adults Only. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges.
Rooms
Treat yourself to a stay in one of the 63 individually decorated guestrooms, featuring private pools and Smart televisions. Your bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Location
Located in Playa del Carmen (Downtown Playa del Carmen), La Casa de la Playa by Xcaret, Adults Only is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach.
What's nearby
Calle 12(0.3 Miles)
Mercado Playa del Carmen(0.4 Miles)
Quinta Avenida(0.4 Miles)
Central Square(0.4 Miles)
Chabad Playa del Carmen(0.4 Miles)
Riviera Gran Casino(0.4 Miles)
Playa del Carmen Main Beach(0.4 Miles)
Founders Park(0.5 Miles)
3D Museum of Wonders(0.5 Miles)
Plaza Paraiso(0.5 Miles)
Frida Kahlo Museum(0.5 Miles)
Paseo del Carmen(0.5 Miles)
Nuestra Senora del Carmen Catholic Church(0.5 Miles)
Portal Maya(0.5 Miles)
Playacar Beach(0.6 Miles)
Cozumel Intl. Airport (CZM)(20.5 Miles)
Cancun Intl. Airport (CUN)(34.9 Miles)
Tulum Intl. Airport (TQO)(65.7 Miles)
Airport shuttle
Sauna
Elevator/Lift
Business centre
Valet parking
Safe-deposit box
Location
Carr. Chetumal-Puerto Juarez KM 282, Lote 023 2, 77710, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico
Calle 12 (0.3 Miles)
Mercado Playa del Carmen (0.4 Miles)
Quinta Avenida (0.4 Miles)
Central Square (0.4 Miles)
Chabad Playa del Carmen (0.4 Miles)
Riviera Gran Casino (0.4 Miles)
Room options
11
Suite, Ocean View
1 Extra-Large Double Bed
Sleeps 3
1066 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate PoolOutdoor Private Spa Tub
7
Suite, Oceanfront (Wellness)
1 Extra-Large Double Bed
Sleeps 3
1066 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate PoolOutdoor Private Spa Tub
9
Suite, Oceanfront
1 Extra-Large Double Bed
Sleeps 3
1066 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate PoolOutdoor Private Spa Tub
15
Suite, Beachfront
1 Extra-Large Double Bed
Sleeps 3
1066 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate PoolOutdoor Private Spa Tub
13
Suite Wellness
1 Extra-Large Double Bed
Sleeps 3
1066 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate PoolOutdoor Private Spa Tub
8
Suite, Ocean View (Wellness)
1 Extra-Large Double Bed
Sleeps 3
1066 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate PoolOutdoor Private Spa Tub
Guest reviews of La Casa de la Playa by Xcaret, Adults Only
9.6
Exceptional
Based on 252 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At La Casa de la Playa by Xcaret-All Inclusive, Adults Only, travelers describe a serene, adults-only, boutique luxury stay with beautiful suites and views, excellent dining, relaxing pools and spa, and seamless access to Xcaret parks.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
What guests think
At La Casa de la Playa by Xcaret-All Inclusive, Adults Only, travelers describe a serene, adults-only, boutique luxury stay with beautiful suites and views, excellent dining, relaxing pools and spa, and seamless access to Xcaret parks.
Suites are spacious and stylish with impressive ocean views, and the overall vibe is intimate and quiet. Service is frequently praised, though several guests report inconsistent butler support and occasional check-in or billing issues. A few note limited evening activity, sporadic maintenance or cleanliness problems, and rare beach seaweed or construction noise. Expect a high-end, tranquil escape focused on relaxation and thoughtful details.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Multiple guests highlight striking pools (including infinity and rooftop), a well-liked spa, and on-site bars; several also value access to Xcaret parks and neighboring hotels. The beach is enjoyable, though seaweed occasionally affects conditions.
Related guest reviews
10
Katiria
27 Feb 2023
·
Stayed 2 nights
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
10
Gene
20 Jan 2025
·
Stayed 7 nights
With only 63 suites on property, it is a very quiet, peaceful, intimate experience with more than enough staff to meet your every need. The cuisine is prepared by chefs and are authentic latin american dishes. The architectural details are incredible. If you are looking for lots of action, crowds and excitement, this is not the right place for you. BUT, if you want to be catered to, have access to everything without having to wait, feel like it's just you at the resort, La Casa de la Playa is the place to go. We have not been to a better vacation experience than this one. We will definitely be back next year.
With only 63 suites on property, it is a very quiet, peaceful, intimate experience with more than enough staff to meet your every need. The cuisine is prepared by chefs and are authentic latin american dishes. The architectural details are incredible. If you are looking for lots of action, crowds and excitement, this is not the right place for you. BUT, if you want to be catered to, have access to everything without having to wait, feel like it's just you at the resort, La Casa de la Playa is the place to go. We have not been to a better vacation experience than this one. We will definitely be back next year.
10
Arnold
29 Dec 2023
·
Stayed 1 night
The best and most beautiful property with limited occupants. Excellent and high quality dinning options. We were able to enjoy the heated infinity pool and rooftop pool to ourselves. The beach was shallow and great for swimming and snorkeling. Around $1800 per night is fair if you will take advantage of eating options and pools/beach.
The best and most beautiful property with limited occupants. Excellent and high quality dinning options. We were able to enjoy the heated infinity pool and rooftop pool to ourselves. The beach was shallow and great for swimming and snorkeling. Around $1800 per night is fair if you will take advantage of eating options and pools/beach.
10
Jaskaran
11 Feb 2025
·
I stayed here in May of 2023. This is best hotel i have ever stayed at. There is no comparison. If you are thinking of coming here, i suggest to just take the plunge and book it.They have the best service and the food was great. This best part is you can go their next door hotel and do activities also. This hotel is all luxury and they treat you like a star.
I stayed here in May of 2023. This is best hotel i have ever stayed at. There is no comparison. If you are thinking of coming here, i suggest to just take the plunge and book it.They have the best service and the food was great. This best part is you can go their next door hotel and do activities also. This hotel is all luxury and they treat you like a star.
10
Ivan
22 Mar 2024
·
Stayed 4 nights
We spent 4 days at Casa de la Playa on March 2024, celebrating our honey moon. The hotel is impecable and the service is royalty-quality. No kids, only adults, very tranquil, beatiful place. Alberto and Celeste were our hosts and they assisted us in everything and made our wishes came true. All the drivers, oh my God!, gentlemen behind the wheel. The food, the scene, the mood, the pool, the room....everything is top of the line. All the people...just lovely. We cant wait to go back....
We spent 4 days at Casa de la Playa on March 2024, celebrating our honey moon. The hotel is impecable and the service is royalty-quality. No kids, only adults, very tranquil, beatiful place. Alberto and Celeste were our hosts and they assisted us in everything and made our wishes came true. All the drivers, oh my God!, gentlemen behind the wheel. The food, the scene, the mood, the pool, the room....everything is top of the line. All the people...just lovely. We cant wait to go back....
10
Richard David
26 May 2025
·
Stayed 4 nights
Playa is a beautiful spot the place is quiet and relaxing, Spa is wonderful. Beach was not very good due to weeds in the water. Restaurants are very sophisticated, not much to do at night but Arte offers some great venues like Deseo it’s amazing. The combination between playa and Arte works great.
Playa is a beautiful spot the place is quiet and relaxing, Spa is wonderful. Beach was not very good due to weeds in the water. Restaurants are very sophisticated, not much to do at night but Arte offers some great venues like Deseo it’s amazing. The combination between playa and Arte works great.
10
Arlene
12 Mar 2023
·
Stayed 1 night
Truly outstanding service and accommodations. I have stayed at high end properties in the world, this by far the best of all. It is rare to find a an all inclusive with of this caliber. La Casa de la Playa it is to me the BEST BEACH HOTEL in the world. I dare you to find natural beauty, culture, art, architecture, private beach, exclusive experiences, Michelin star dining, and above the outstanding and warm care of the entire staff. Shoutout to Abraham, Laura, Gabriel and Stephanie and many more, for making our last stayed unforgettable. I will be back most likely this year to my home on the beach!
Truly outstanding service and accommodations. I have stayed at high end properties in the world, this by far the best of all. It is rare to find a an all inclusive with of this caliber. La Casa de la Playa it is to me the BEST BEACH HOTEL in the world. I dare you to find natural beauty, culture, art, architecture, private beach, exclusive experiences, Michelin star dining, and above the outstanding and warm care of the entire staff. Shoutout to Abraham, Laura, Gabriel and Stephanie and many more, for making our last stayed unforgettable. I will be back most likely this year to my home on the beach!
10
James
13 Oct 2025
·
Stayed 3 nights
Pool was great did not use spa
Pool was great did not use spa
10
Armando
21 Sept 2025
·
Stayed 1 night
Es nuestra 5ta visita a nuestra “ Casa de la Playa “ Hemos viajado por todo el mundo , pero después de nuestra primera visita a La casa de la playa , este lugar se convirtió en nuestro lugar fav y nuestra prioridad para vacacionar , mínimo dos veces al año.Lo amamos , todo es 10/10 muy tranquilo pero si quieres actividad tienes los demás hoteles y parques incluido.SIN DUDAS NUESTRO LUGAR FAV Yeiny & Armando
Es nuestra 5ta visita a nuestra “ Casa de la Playa “ Hemos viajado por todo el mundo , pero después de nuestra primera visita a La casa de la playa , este lugar se convirtió en nuestro lugar fav y nuestra prioridad para vacacionar , mínimo dos veces al año.Lo amamos , todo es 10/10 muy tranquilo pero si quieres actividad tienes los demás hoteles y parques incluido.SIN DUDAS NUESTRO LUGAR FAV Yeiny & Armando
10
Arlene
7 Mar 2023
·
Stayed 1 night
Outstanding service, luxurious accommodations with a beach home feeling. The place were you truly rest, relax and enjoy. Best beach boutique hotel in Mexico!
Outstanding service, luxurious accommodations with a beach home feeling. The place were you truly rest, relax and enjoy. Best beach boutique hotel in Mexico!
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Generally clean and well maintained; some reviewers describe it as impeccable. A few reports mention mold from an AC leak and a dessert hygiene lapse.
Related guest reviews
10
Ailicec
16 Feb 2022
·
Stayed 3 nights
beautiful property 11 everything was perfect
beautiful property 11 everything was perfect
10
Katiria
27 Feb 2023
·
Stayed 2 nights
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
6
John R.
10 Apr 2023
·
Stayed 6 nights
It is a very nice resort. However, the service does not match the atmosphere. We had an ordeal trying to check in over the deposit taken. There was also construction going on each morning beginning at 7AM. For the price a 4 on the 1-10 scale at best.
It is a very nice resort. However, the service does not match the atmosphere. We had an ordeal trying to check in over the deposit taken. There was also construction going on each morning beginning at 7AM. For the price a 4 on the 1-10 scale at best.
10
Ivan
22 Mar 2024
·
Stayed 4 nights
We spent 4 days at Casa de la Playa on March 2024, celebrating our honey moon. The hotel is impecable and the service is royalty-quality. No kids, only adults, very tranquil, beatiful place. Alberto and Celeste were our hosts and they assisted us in everything and made our wishes came true. All the drivers, oh my God!, gentlemen behind the wheel. The food, the scene, the mood, the pool, the room....everything is top of the line. All the people...just lovely. We cant wait to go back....
We spent 4 days at Casa de la Playa on March 2024, celebrating our honey moon. The hotel is impecable and the service is royalty-quality. No kids, only adults, very tranquil, beatiful place. Alberto and Celeste were our hosts and they assisted us in everything and made our wishes came true. All the drivers, oh my God!, gentlemen behind the wheel. The food, the scene, the mood, the pool, the room....everything is top of the line. All the people...just lovely. We cant wait to go back....
4
Richard
1 Apr 2023
·
Stayed 3 nights
Hotel was very quite and relaxing, the butter Kiyoshi was great !!!!!! and guest service treated us very well, me and my wife had headaches come to find out that there was mold running down from the ceiling when the ac was running At night, we should the staff and got the manger, the problem began because she stated The black mold was when the door opened,, and I stated to her that we did not have the door open while we were sleep, so yes I understand humidity will get on the mirrors but that’s mold on the ceilings, the entire time I was expressing that it ran down on us while we were sleep the manger said it’s the humidity,,, then she stated that I book the wrong room on Friday so I owed extra money, And she gave us a free upgrade when we came ,, said I no longer what to speak to you because your are lying,,later on she agreed she did not give a up grade,,,,, we were sitting out side waiting for the key to the new room when the bell guy came and said I’m here to get your luggage so we walked out the door to have to go up stars to wait get new keys to new room, the new room was good but the Manger could have understood and said I will credit you for a night because now you have to repack and relocate.
Hotel was very quite and relaxing, the butter Kiyoshi was great !!!!!! and guest service treated us very well, me and my wife had headaches come to find out that there was mold running down from the ceiling when the ac was running At night, we should the staff and got the manger, the problem began because she stated The black mold was when the door opened,, and I stated to her that we did not have the door open while we were sleep, so yes I understand humidity will get on the mirrors but that’s mold on the ceilings, the entire time I was expressing that it ran down on us while we were sleep the manger said it’s the humidity,,, then she stated that I book the wrong room on Friday so I owed extra money, And she gave us a free upgrade when we came ,, said I no longer what to speak to you because your are lying,,later on she agreed she did not give a up grade,,,,, we were sitting out side waiting for the key to the new room when the bell guy came and said I’m here to get your luggage so we walked out the door to have to go up stars to wait get new keys to new room, the new room was good but the Manger could have understood and said I will credit you for a night because now you have to repack and relocate.
10
Diane
15 Mar 2023
·
Stayed 9 nights
Really beautiful
Really beautiful
6
Encarnacion
16 Dec 2024
·
Stayed 2 nights
Property great Food great Cavas Dinner stead of the Islote was not to great Cenote dinner there was a very long hair in my dessert not too clean healthy.
Property great Food great Cavas Dinner stead of the Islote was not to great Cenote dinner there was a very long hair in my dessert not too clean healthy.
10
Andrea
6 Nov 2023
·
Stayed 2 nights
Instalaciones increíbles
Instalaciones increíbles
10
Beatriz
29 Apr 2024
·
Stayed 3 nights
Excelente para descansar tienen un excelente Servicio de customer service, limpieza comida y actividades. Recomendado 10/10
Excelente para descansar tienen un excelente Servicio de customer service, limpieza comida y actividades. Recomendado 10/10
10
Felipe
3 Oct 2025
·
Stayed 2 nights
disfrutamos cada espacio de este hotel. Hermoso, tranquilo, limpio, el personal super atento, la comida ni se diga de exquisita. Definitivamente super recomendado y ya queremos volver!!!
disfrutamos cada espacio de este hotel. Hermoso, tranquilo, limpio, el personal super atento, la comida ni se diga de exquisita. Definitivamente super recomendado y ya queremos volver!!!
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Suites are spacious, stylish, and offer impressive ocean views in a quiet, boutique setting. A few guests noted construction noise and fragile terrace décor that led to charges.
Related guest reviews
2
Zihao
24 Aug 2024
·
Stayed 3 nights
Never again. It was my 2nd time staying at La Casa de La Playa, but we regret coming back. The terrace in each hotel room is small and stacked with fragile decorations. When I was getting out of the pool, I slipped and accidentally touched the edge of a small decoration piece, which then fell apart. My finger also got a cut. The hotel staff asked us what happened to the piece with a tough attitude, and then charged us $1414.35 USD, which seems much more than how much it actually costs. My partner and I were very upset.
Never again. It was my 2nd time staying at La Casa de La Playa, but we regret coming back. The terrace in each hotel room is small and stacked with fragile decorations. When I was getting out of the pool, I slipped and accidentally touched the edge of a small decoration piece, which then fell apart. My finger also got a cut. The hotel staff asked us what happened to the piece with a tough attitude, and then charged us $1414.35 USD, which seems much more than how much it actually costs. My partner and I were very upset.
10
Katiria
27 Feb 2023
·
Stayed 2 nights
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
10
Gene
20 Jan 2025
·
Stayed 7 nights
With only 63 suites on property, it is a very quiet, peaceful, intimate experience with more than enough staff to meet your every need. The cuisine is prepared by chefs and are authentic latin american dishes. The architectural details are incredible. If you are looking for lots of action, crowds and excitement, this is not the right place for you. BUT, if you want to be catered to, have access to everything without having to wait, feel like it's just you at the resort, La Casa de la Playa is the place to go. We have not been to a better vacation experience than this one. We will definitely be back next year.
With only 63 suites on property, it is a very quiet, peaceful, intimate experience with more than enough staff to meet your every need. The cuisine is prepared by chefs and are authentic latin american dishes. The architectural details are incredible. If you are looking for lots of action, crowds and excitement, this is not the right place for you. BUT, if you want to be catered to, have access to everything without having to wait, feel like it's just you at the resort, La Casa de la Playa is the place to go. We have not been to a better vacation experience than this one. We will definitely be back next year.
10
Arnold
29 Dec 2023
·
Stayed 1 night
The best and most beautiful property with limited occupants. Excellent and high quality dinning options. We were able to enjoy the heated infinity pool and rooftop pool to ourselves. The beach was shallow and great for swimming and snorkeling. Around $1800 per night is fair if you will take advantage of eating options and pools/beach.
The best and most beautiful property with limited occupants. Excellent and high quality dinning options. We were able to enjoy the heated infinity pool and rooftop pool to ourselves. The beach was shallow and great for swimming and snorkeling. Around $1800 per night is fair if you will take advantage of eating options and pools/beach.
10
Jaskaran
11 Feb 2025
·
I stayed here in May of 2023. This is best hotel i have ever stayed at. There is no comparison. If you are thinking of coming here, i suggest to just take the plunge and book it.They have the best service and the food was great. This best part is you can go their next door hotel and do activities also. This hotel is all luxury and they treat you like a star.
I stayed here in May of 2023. This is best hotel i have ever stayed at. There is no comparison. If you are thinking of coming here, i suggest to just take the plunge and book it.They have the best service and the food was great. This best part is you can go their next door hotel and do activities also. This hotel is all luxury and they treat you like a star.
6
John R.
10 Apr 2023
·
Stayed 6 nights
It is a very nice resort. However, the service does not match the atmosphere. We had an ordeal trying to check in over the deposit taken. There was also construction going on each morning beginning at 7AM. For the price a 4 on the 1-10 scale at best.
It is a very nice resort. However, the service does not match the atmosphere. We had an ordeal trying to check in over the deposit taken. There was also construction going on each morning beginning at 7AM. For the price a 4 on the 1-10 scale at best.
10
Mauro
26 Oct 2025
·
Stayed 2 nights
This hotel is a dream!! The other resorts are so close by, parks as well (which are amazing!!!) staff was incredibly nice and kind. The room and view was wow. We super enjoyed our time at the hotel.
This hotel is a dream!! The other resorts are so close by, parks as well (which are amazing!!!) staff was incredibly nice and kind. The room and view was wow. We super enjoyed our time at the hotel.
10
bobby
1 Jun 2025
·
Stayed 4 nights
10 out of 10! Service, food, room, everything was top notch!
10 out of 10! Service, food, room, everything was top notch!
10
LESTER DE JESUS DOMINGO
1 Nov 2024
·
Stayed 3 nights
Beautiful Hotel, amazing rooms, the staff are great very friendly, we spend very good time, we highly recommend, thank you to everyone
Beautiful Hotel, amazing rooms, the staff are great very friendly, we spend very good time, we highly recommend, thank you to everyone
10
Alexis
15 Dec 2024
·
Stayed 3 nights
This resort was an absolute dream! I stayed here with my boyfriend for my birthday and it was amazing. Everything about this resort was stunning. When you enter the lobby, you are met with gorgeous views of its iconic infinity pool outstretching into the clear blue waters of the ocean. The room we had oceanfront views that were so well-worth the price. During our whole stay, we were pampered. Our butlers, Abraham and Celeste, were very helpful and ensured our stay was one of the best experiences we’ve ever had at a hotel. In addition to the spectacular views and amazing service, the food was a fantastic. Every day, we got to explore different types of Mexican cuisine. The drinks were also very good. It felt like I was in a top restaurant. Because my trip here was a quick one, my boyfriend and I will definitely come back in the future.
This resort was an absolute dream! I stayed here with my boyfriend for my birthday and it was amazing. Everything about this resort was stunning. When you enter the lobby, you are met with gorgeous views of its iconic infinity pool outstretching into the clear blue waters of the ocean. The room we had oceanfront views that were so well-worth the price. During our whole stay, we were pampered. Our butlers, Abraham and Celeste, were very helpful and ensured our stay was one of the best experiences we’ve ever had at a hotel. In addition to the spectacular views and amazing service, the food was a fantastic. Every day, we got to explore different types of Mexican cuisine. The drinks were also very good. It felt like I was in a top restaurant. Because my trip here was a quick one, my boyfriend and I will definitely come back in the future.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly and attentive, with many shout-outs to butlers and staff across the resort. However, several reviews cite inconsistent butler responsiveness, deposit/check-in or billing disputes, and pressure from the Mexico Destination Club.
Related guest reviews
6
Mariana
17 Dec 2024
·
Stayed 1 night
El lugar es increíble. En cuanto a servicio nos fue muy mal. No se esforzaron por hacer de nuestra estancia algo especial e inolvidable como esperábamos. Para nosotros no vale lo que pagas.
El lugar es increíble. En cuanto a servicio nos fue muy mal. No se esforzaron por hacer de nuestra estancia algo especial e inolvidable como esperábamos. Para nosotros no vale lo que pagas.
10
Yvette
18 Aug 2024
·
Stayed 2 nights
This was our second stay at CDLP. While they have removed some appreciated perks and special experiences, the butler service is even better than before. Kiyoshi and Guillermo were phenomenal as well as the bartenders and friendly faces at the restaurant. Having said that, BEWARE OF MEXICO DESTINATION CLUB. Even at CDLP they are deceptive beginning with salesperson all the way to the manager.
This was our second stay at CDLP. While they have removed some appreciated perks and special experiences, the butler service is even better than before. Kiyoshi and Guillermo were phenomenal as well as the bartenders and friendly faces at the restaurant. Having said that, BEWARE OF MEXICO DESTINATION CLUB. Even at CDLP they are deceptive beginning with salesperson all the way to the manager.
10
Katiria
27 Feb 2023
·
Stayed 2 nights
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
10
Yvette
19 Oct 2024
·
Stayed 2 nights
I had THREE rooms booked, so I feel it\'s only fair to provide a follow-up to my August review—this one is even more necessary due to the deceitful practices of the so-called "Mexico Destination Club." DO NOT WASTE YOUR TIME OR MONEY. I originally purchased a voucher at Arte and was assured by the CDLP manager that after sitting through their dreadful "Destination Misinformation Talk" at CDLP, I wouldn’t have to endure it again for future bookings at Arte or Mexico. Surprise, surprise! The MEXICO DISHONEST DESTINATION CLUB "MDDC" didn\'t honor their word. Not only did I go through that miserable presentation for nothing, but now there’s also conveniently NO availability for the designated rooms for an entire year, conveniently until my voucher expires. SHAMEFUL! CDLP amazing resort reputation is being tainted by such practices. Kick the MDDC out!
I had THREE rooms booked, so I feel it\'s only fair to provide a follow-up to my August review—this one is even more necessary due to the deceitful practices of the so-called "Mexico Destination Club." DO NOT WASTE YOUR TIME OR MONEY. I originally purchased a voucher at Arte and was assured by the CDLP manager that after sitting through their dreadful "Destination Misinformation Talk" at CDLP, I wouldn’t have to endure it again for future bookings at Arte or Mexico. Surprise, surprise! The MEXICO DISHONEST DESTINATION CLUB "MDDC" didn\'t honor their word. Not only did I go through that miserable presentation for nothing, but now there’s also conveniently NO availability for the designated rooms for an entire year, conveniently until my voucher expires. SHAMEFUL! CDLP amazing resort reputation is being tainted by such practices. Kick the MDDC out!
4
huiyu
21 Nov 2023
·
This is the first time we have stayed at a luxury hotel and left a negative review like the following. If the hotel's managers read reviews, please improve your staff training. Especially the so-called special butler service. First of all, when we checked in, we didn't feel that the butler was very active in serving us. When we checked in, there were two duplicate $1,000 deposits. I asked butler for the reason. The butler didn't explain clearly. But when I was changing cash at the front desk at night, I asked the front desk. They made a mistake and canceled one of the transactions. Secondly, when we checked in, butler did not inform us that we need to wear the bracelet at all times. So we thought it was just a room key. When we went to the park, we couldn't do anything. We only have two options, go back to the room to get it or ask the supervisor for instructions, but it may take a long time. So we could only go back to the room. The third point is about butler services. If a dedicated butler can only provide such services. Then it is better to cancel this service. In other words, all the driver attitudes in this hotel are more suitable for being a butler. When we got back to the room today, I noticed a lot of colorful stuff stuck to my dog's blanket. These things are very sticky. It turned out that the colorful decoration in front of the mirror fell off. The new butler we replaced today sent us for dry cleaning.
This is the first time we have stayed at a luxury hotel and left a negative review like the following. If the hotel's managers read reviews, please improve your staff training. Especially the so-called special butler service. First of all, when we checked in, we didn't feel that the butler was very active in serving us. When we checked in, there were two duplicate $1,000 deposits. I asked butler for the reason. The butler didn't explain clearly. But when I was changing cash at the front desk at night, I asked the front desk. They made a mistake and canceled one of the transactions. Secondly, when we checked in, butler did not inform us that we need to wear the bracelet at all times. So we thought it was just a room key. When we went to the park, we couldn't do anything. We only have two options, go back to the room to get it or ask the supervisor for instructions, but it may take a long time. So we could only go back to the room. The third point is about butler services. If a dedicated butler can only provide such services. Then it is better to cancel this service. In other words, all the driver attitudes in this hotel are more suitable for being a butler. When we got back to the room today, I noticed a lot of colorful stuff stuck to my dog's blanket. These things are very sticky. It turned out that the colorful decoration in front of the mirror fell off. The new butler we replaced today sent us for dry cleaning.
10
CLaudia
19 Nov 2025
·
Stayed 2 nights
Amazing staff, such a beautiful resort. Beautiful art throughout the resort. Amazing food.
Amazing staff, such a beautiful resort. Beautiful art throughout the resort. Amazing food.
10
Pierre
19 Jul 2023
·
Stayed 4 nights
Exceptional service!
Exceptional service!
10
LESTER DE JESUS DOMINGO
1 Nov 2024
·
Stayed 3 nights
Beautiful Hotel, amazing rooms, the staff are great very friendly, we spend very good time, we highly recommend, thank you to everyone
Beautiful Hotel, amazing rooms, the staff are great very friendly, we spend very good time, we highly recommend, thank you to everyone
10
Alexis
15 Dec 2024
·
Stayed 3 nights
This resort was an absolute dream! I stayed here with my boyfriend for my birthday and it was amazing. Everything about this resort was stunning. When you enter the lobby, you are met with gorgeous views of its iconic infinity pool outstretching into the clear blue waters of the ocean. The room we had oceanfront views that were so well-worth the price. During our whole stay, we were pampered. Our butlers, Abraham and Celeste, were very helpful and ensured our stay was one of the best experiences we’ve ever had at a hotel. In addition to the spectacular views and amazing service, the food was a fantastic. Every day, we got to explore different types of Mexican cuisine. The drinks were also very good. It felt like I was in a top restaurant. Because my trip here was a quick one, my boyfriend and I will definitely come back in the future.
This resort was an absolute dream! I stayed here with my boyfriend for my birthday and it was amazing. Everything about this resort was stunning. When you enter the lobby, you are met with gorgeous views of its iconic infinity pool outstretching into the clear blue waters of the ocean. The room we had oceanfront views that were so well-worth the price. During our whole stay, we were pampered. Our butlers, Abraham and Celeste, were very helpful and ensured our stay was one of the best experiences we’ve ever had at a hotel. In addition to the spectacular views and amazing service, the food was a fantastic. Every day, we got to explore different types of Mexican cuisine. The drinks were also very good. It felt like I was in a top restaurant. Because my trip here was a quick one, my boyfriend and I will definitely come back in the future.
6
Daniel
24 Dec 2024
·
Stayed 5 nights
Very clean and modern. The only negative is the butlers were not accommodating of my requests.
Very clean and modern. The only negative is the butlers were not accommodating of my requests.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Beachfront setting with a tranquil, secluded feel, and convenient access to Xcaret parks and sister hotels. Many found it ideal for relaxation; those seeking nightlife looked to nearby Xcaret Arte.
Related guest reviews
10
Arnold
29 Dec 2023
·
Stayed 1 night
The best and most beautiful property with limited occupants. Excellent and high quality dinning options. We were able to enjoy the heated infinity pool and rooftop pool to ourselves. The beach was shallow and great for swimming and snorkeling. Around $1800 per night is fair if you will take advantage of eating options and pools/beach.
The best and most beautiful property with limited occupants. Excellent and high quality dinning options. We were able to enjoy the heated infinity pool and rooftop pool to ourselves. The beach was shallow and great for swimming and snorkeling. Around $1800 per night is fair if you will take advantage of eating options and pools/beach.
10
Jaskaran
11 Feb 2025
·
I stayed here in May of 2023. This is best hotel i have ever stayed at. There is no comparison. If you are thinking of coming here, i suggest to just take the plunge and book it.They have the best service and the food was great. This best part is you can go their next door hotel and do activities also. This hotel is all luxury and they treat you like a star.
I stayed here in May of 2023. This is best hotel i have ever stayed at. There is no comparison. If you are thinking of coming here, i suggest to just take the plunge and book it.They have the best service and the food was great. This best part is you can go their next door hotel and do activities also. This hotel is all luxury and they treat you like a star.
10
Ivan
22 Mar 2024
·
Stayed 4 nights
We spent 4 days at Casa de la Playa on March 2024, celebrating our honey moon. The hotel is impecable and the service is royalty-quality. No kids, only adults, very tranquil, beatiful place. Alberto and Celeste were our hosts and they assisted us in everything and made our wishes came true. All the drivers, oh my God!, gentlemen behind the wheel. The food, the scene, the mood, the pool, the room....everything is top of the line. All the people...just lovely. We cant wait to go back....
We spent 4 days at Casa de la Playa on March 2024, celebrating our honey moon. The hotel is impecable and the service is royalty-quality. No kids, only adults, very tranquil, beatiful place. Alberto and Celeste were our hosts and they assisted us in everything and made our wishes came true. All the drivers, oh my God!, gentlemen behind the wheel. The food, the scene, the mood, the pool, the room....everything is top of the line. All the people...just lovely. We cant wait to go back....
10
Mauro
26 Oct 2025
·
Stayed 2 nights
This hotel is a dream!! The other resorts are so close by, parks as well (which are amazing!!!) staff was incredibly nice and kind. The room and view was wow. We super enjoyed our time at the hotel.
This hotel is a dream!! The other resorts are so close by, parks as well (which are amazing!!!) staff was incredibly nice and kind. The room and view was wow. We super enjoyed our time at the hotel.
10
Richard David
26 May 2025
·
Stayed 4 nights
Playa is a beautiful spot the place is quiet and relaxing, Spa is wonderful. Beach was not very good due to weeds in the water. Restaurants are very sophisticated, not much to do at night but Arte offers some great venues like Deseo it’s amazing. The combination between playa and Arte works great.
Playa is a beautiful spot the place is quiet and relaxing, Spa is wonderful. Beach was not very good due to weeds in the water. Restaurants are very sophisticated, not much to do at night but Arte offers some great venues like Deseo it’s amazing. The combination between playa and Arte works great.
10
Shawn Patrick
15 Apr 2024
·
Stayed 5 nights
Amazing! Would recommend to any couple seeking a quiet, secluded get away!
Amazing! Would recommend to any couple seeking a quiet, secluded get away!
10
Annabel
20 May 2023
·
Stayed 3 nights
From the customer service to the delicious food and beautiful views, everything here is perfect! It is pricey but worth it. The personal vehicles is definitely a plus. I will visit again and recommend to everyone
From the customer service to the delicious food and beautiful views, everything here is perfect! It is pricey but worth it. The personal vehicles is definitely a plus. I will visit again and recommend to everyone
10
Armando
21 Sept 2025
·
Stayed 1 night
Es nuestra 5ta visita a nuestra “ Casa de la Playa “ Hemos viajado por todo el mundo , pero después de nuestra primera visita a La casa de la playa , este lugar se convirtió en nuestro lugar fav y nuestra prioridad para vacacionar , mínimo dos veces al año.Lo amamos , todo es 10/10 muy tranquilo pero si quieres actividad tienes los demás hoteles y parques incluido.SIN DUDAS NUESTRO LUGAR FAV Yeiny & Armando
Es nuestra 5ta visita a nuestra “ Casa de la Playa “ Hemos viajado por todo el mundo , pero después de nuestra primera visita a La casa de la playa , este lugar se convirtió en nuestro lugar fav y nuestra prioridad para vacacionar , mínimo dos veces al año.Lo amamos , todo es 10/10 muy tranquilo pero si quieres actividad tienes los demás hoteles y parques incluido.SIN DUDAS NUESTRO LUGAR FAV Yeiny & Armando
10
Arlene
7 Mar 2023
·
Stayed 1 night
Outstanding service, luxurious accommodations with a beach home feeling. The place were you truly rest, relax and enjoy. Best beach boutique hotel in Mexico!
Outstanding service, luxurious accommodations with a beach home feeling. The place were you truly rest, relax and enjoy. Best beach boutique hotel in Mexico!
10
Eugenia
16 Aug 2025
·
Stayed 2 nights
I love everything about this property, now this is my favorite place to stay in Cancun!! Every penny you spend is worth it!!
I love everything about this property, now this is my favorite place to stay in Cancun!! Every penny you spend is worth it!!
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Dining earns strong praise for quality, creativity, and variety across several restaurants and bars. A few guests reported misses at specific venues and one dessert hygiene issue.
Related guest reviews
10
Katiria
27 Feb 2023
·
Stayed 2 nights
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
10
Arnold
29 Dec 2023
·
Stayed 1 night
The best and most beautiful property with limited occupants. Excellent and high quality dinning options. We were able to enjoy the heated infinity pool and rooftop pool to ourselves. The beach was shallow and great for swimming and snorkeling. Around $1800 per night is fair if you will take advantage of eating options and pools/beach.
The best and most beautiful property with limited occupants. Excellent and high quality dinning options. We were able to enjoy the heated infinity pool and rooftop pool to ourselves. The beach was shallow and great for swimming and snorkeling. Around $1800 per night is fair if you will take advantage of eating options and pools/beach.
10
Jaskaran
11 Feb 2025
·
I stayed here in May of 2023. This is best hotel i have ever stayed at. There is no comparison. If you are thinking of coming here, i suggest to just take the plunge and book it.They have the best service and the food was great. This best part is you can go their next door hotel and do activities also. This hotel is all luxury and they treat you like a star.
I stayed here in May of 2023. This is best hotel i have ever stayed at. There is no comparison. If you are thinking of coming here, i suggest to just take the plunge and book it.They have the best service and the food was great. This best part is you can go their next door hotel and do activities also. This hotel is all luxury and they treat you like a star.
10
CLaudia
19 Nov 2025
·
Stayed 2 nights
Amazing staff, such a beautiful resort. Beautiful art throughout the resort. Amazing food.
Amazing staff, such a beautiful resort. Beautiful art throughout the resort. Amazing food.
10
marisol
8 Oct 2025
·
Stayed 4 nights
El servicio es excelente, calidad y variedad en las comidas y las vistas impresionantes.
El servicio es excelente, calidad y variedad en las comidas y las vistas impresionantes.
6
Encarnacion
16 Dec 2024
·
Stayed 2 nights
Property great Food great Cavas Dinner stead of the Islote was not to great Cenote dinner there was a very long hair in my dessert not too clean healthy.
Property great Food great Cavas Dinner stead of the Islote was not to great Cenote dinner there was a very long hair in my dessert not too clean healthy.
10
FERNANDO
21 Aug 2025
·
Stayed 5 nights
almost everything is great, except for the food in some restaurants I would give them 8 out of 10.
almost everything is great, except for the food in some restaurants I would give them 8 out of 10.
10
Xiao Jie
8 Sept 2023
·
Stayed 2 nights
Restaurant is good and stuffs are very nice.
Restaurant is good and stuffs are very nice.
10
Felipe
3 Oct 2025
·
Stayed 2 nights
disfrutamos cada espacio de este hotel. Hermoso, tranquilo, limpio, el personal super atento, la comida ni se diga de exquisita. Definitivamente super recomendado y ya queremos volver!!!
disfrutamos cada espacio de este hotel. Hermoso, tranquilo, limpio, el personal super atento, la comida ni se diga de exquisita. Definitivamente super recomendado y ya queremos volver!!!
10
Alexis
15 Dec 2024
·
Stayed 3 nights
This resort was an absolute dream! I stayed here with my boyfriend for my birthday and it was amazing. Everything about this resort was stunning. When you enter the lobby, you are met with gorgeous views of its iconic infinity pool outstretching into the clear blue waters of the ocean. The room we had oceanfront views that were so well-worth the price. During our whole stay, we were pampered. Our butlers, Abraham and Celeste, were very helpful and ensured our stay was one of the best experiences we’ve ever had at a hotel. In addition to the spectacular views and amazing service, the food was a fantastic. Every day, we got to explore different types of Mexican cuisine. The drinks were also very good. It felt like I was in a top restaurant. Because my trip here was a quick one, my boyfriend and I will definitely come back in the future.
This resort was an absolute dream! I stayed here with my boyfriend for my birthday and it was amazing. Everything about this resort was stunning. When you enter the lobby, you are met with gorgeous views of its iconic infinity pool outstretching into the clear blue waters of the ocean. The room we had oceanfront views that were so well-worth the price. During our whole stay, we were pampered. Our butlers, Abraham and Celeste, were very helpful and ensured our stay was one of the best experiences we’ve ever had at a hotel. In addition to the spectacular views and amazing service, the food was a fantastic. Every day, we got to explore different types of Mexican cuisine. The drinks were also very good. It felt like I was in a top restaurant. Because my trip here was a quick one, my boyfriend and I will definitely come back in the future.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Arlene
12 Mar 2023
·
Stayed 1 night
Truly outstanding service and accommodations. I have stayed at high end properties in the world, this by far the best of all. It is rare to find a an all inclusive with of this caliber. La Casa de la Playa it is to me the BEST BEACH HOTEL in the world. I dare you to find natural beauty, culture, art, architecture, private beach, exclusive experiences, Michelin star dining, and above the outstanding and warm care of the entire staff. Shoutout to Abraham, Laura, Gabriel and Stephanie and many more, for making our last stayed unforgettable. I will be back most likely this year to my home on the beach!
Truly outstanding service and accommodations. I have stayed at high end properties in the world, this by far the best of all. It is rare to find a an all inclusive with of this caliber. La Casa de la Playa it is to me the BEST BEACH HOTEL in the world. I dare you to find natural beauty, culture, art, architecture, private beach, exclusive experiences, Michelin star dining, and above the outstanding and warm care of the entire staff. Shoutout to Abraham, Laura, Gabriel and Stephanie and many more, for making our last stayed unforgettable. I will be back most likely this year to my home on the beach!
10
Arlene
7 Mar 2023
·
Stayed 1 night
Outstanding service, luxurious accommodations with a beach home feeling. The place were you truly rest, relax and enjoy. Best beach boutique hotel in Mexico!
Outstanding service, luxurious accommodations with a beach home feeling. The place were you truly rest, relax and enjoy. Best beach boutique hotel in Mexico!
10
VLADISLAV
5 Mar 2023
·
Stayed 8 nights
Was perfect vacation!
Was perfect vacation!
10
Nicole
28 Feb 2023
·
Stayed 4 nights
Magical!
Magical!
10
Katiria
27 Feb 2023
·
Stayed 2 nights
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 00:00
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about La Casa de la Playa by Xcaret, Adults Only
Is parking available at the property?
Self-parking is available for free, and valet parking services are also offered. The parking is secured, providing peace of mind for guests.
Is breakfast offered at the hotel?
Breakfast is included as part of the all-inclusive package. Guests can enjoy a variety of dining options throughout the day at the hotel's restaurants.
Does the property allow pets?
Pets are allowed at the property, with a maximum fee of USD 150 per pet, per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Late check-out may be available for a fee, subject to availability.
Are airport shuttle services available?
Complimentary airport shuttle services are available 24 hours. Guests must contact the property with their arrival details before travel to arrange the transfer.
What accessibility features does the property offer?
The property features elevators and step-free entrances. However, it is noted that it is not wheelchair accessible. The registration desk and some public areas are accessible, but guests should confirm specific needs prior to arrival.
Where is the property located in relation to key attractions?
The property is located in Playa del Carmen, just a 10-minute drive from Xplor Theme Park and Xenses Park. It is 2.1 miles from Xcaret Eco Theme Park and 4.6 miles from Quinta Avenida, making it a convenient base for exploring the area.
Does the property have a swimming pool?
Yes, there is an outdoor pool available for guests, along with a lazy river. The pool area features sun loungers and umbrellas for relaxation.
What are the hotel's policies regarding children?
Children are not allowed at this adults-only property, as guests must be at least 18 years old to stay.
What are the policies regarding extra beds and cribs?
The property does not provide extra beds or cribs, and guests should confirm any specific needs prior to arrival.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-16: 2275.771234967041USD
- 2026-10-17: 2128.7395210144045USD
- 2026-10-18: 1993.271786340332USD
- 2026-10-19: 2096.1425815002444USD
- 2026-10-20: 2076.1618521728515USD
- 2026-10-21: 2021.5188098632814USD
- 2026-10-22: 1989.2308740295412USD
- 2026-10-23: 1989.039546850586USD
- 2026-10-24: 2127.1325098632815USD
- 2026-10-25: 2044.9738761779786USD
- 2026-10-26: 2076.1818763793945USD
- 2026-10-27: 2076.1818763793945USD
- 2026-10-28: 2076.1818763793945USD
- 2026-10-29: 2076.1818763793945USD
- 2026-10-30: 2212.0503694885256USD
- 2026-10-31: 2223.0398186218263USD
- 2026-11-01: 2086.172172467041USD
- 2026-11-02: 2086.172172467041USD
- 2026-11-03: 2434.2056373291016USD
- 2026-11-04: 3244.052303063965USD
- 2026-11-05: 3244.052303063965USD
- 2026-11-06: 2160.1007201110842USD
- 2026-11-07: 2163.097767791748USD
- 2026-11-08: 2111.147981262207USD
- 2026-11-09: 2198.0640098266604USD
- 2026-11-10: 2198.9779914184573USD
- 2026-11-11: 1956.1079562133789USD
- 2026-11-12: 2036.220554876709USD
- 2026-11-13: 2337.4944801147462USD
- 2026-11-14: 2086.172172467041USD
- 2026-11-15: 2182.0793440734865USD
- 2026-11-16: 2182.0793440734865USD
- 2026-11-17: 2096.1624685546876USD
- 2026-11-18: 2096.1624685546876USD
- 2026-11-19: 2096.1624685546876USD
- 2026-11-20: 2234.0291306030276USD
- 2026-11-21: 2148.1122550842288USD
- 2026-11-22: 2096.1624685546876USD
- 2026-11-23: 2121.849273834229USD
- 2026-11-24: 2096.1624685546876USD
- 2026-11-25: 2096.1624685546876USD
- 2026-11-26: 2285.9789171325683USD
- 2026-11-27: 2234.0291306030276USD
- 2026-11-28: 2148.1122550842288USD
- 2026-11-29: 2141.119006677246USD
- 2026-11-30: 2141.119006677246USD
- 2026-12-01: 2096.1624685546876USD
- 2026-12-02: 2096.1624685546876USD
- 2026-12-03: 2096.1624685546876USD
- 2026-12-04: 2234.0291306030276USD
- 2026-12-05: 2148.1122550842288USD
- 2026-12-06: 2182.0793440734865USD
- 2026-12-07: 2096.1624685546876USD
- 2026-12-08: 2096.1624685546876USD
- 2026-12-09: 2096.1624685546876USD
- 2026-12-10: 2187.0745606933597USD
- 2026-12-11: 2059.3581140808105USD
- 2026-12-12: 1935.963055822754USD
- 2026-12-13: 2096.1624685546876USD
- 2026-12-14: 2096.1624685546876USD
- 2026-12-15: 2182.0793440734865USD
- 2026-12-16: 2017.2388414428713USD
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- Guests under 18 years old are not permitted at this adults-only property.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: USD 150 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Sauna
Elevator/Lift
Business centre
Valet parking
Safe-deposit box
General
Sauna
Salon
Steam room
Towels
Coffee/Tea in Common Areas
Food and Water Bowls
Pool Access Ramp (on site)
Smoke-Free Property
Snack Bar/Deli
Stair-Free Path to Entrance
Tasting Room
Visual Alarms in Hallways
Not Wheelchair Accessible
Elevator Access (Wheelchair Accessible)
Activities
Garden
Fishing
Kayaking
Fitness Center (24-hour)
Dog Exercise Area
Bicycles (on site) (free)
Water Park Access (free)
Full-Service Spa
Hiking/Biking (nearby)
Lazy River
Library
Pool Sun Loungers
Pool Umbrellas
Terrace
Waterslide
Services
Business centre
Elevator/Lift
Safe-deposit box
Laundry service
Ballroom
Luggage storage
24-Hour Front Desk
ATM/Banking
Banquet Hall
Concierge Services
Conference Center
Designer Stores (on site)
Gift Shops or Newsstand
Grocery/Convenience Store
Laundry Facilities
Lifeguard (on site)
Reception Hall
Tours/Ticket Assistance
Wedding Services
Well-Lit Path to Entrance
Parking
Airport shuttle
Valet parking
Electric car charging station
Airport Transportation (free)
Parking (Self) (free)
Parking (Secured)
Internet
Free wi-fi