Name: Holiday Inn Express & Suites DALLAS PARK CENTRAL NORTHEAST by IHG
Address: 9089 Vantage Point Drive, Lake Highlands, Dallas, Texas, United States of America, Dallas, Dallas County, US
Price range: US$76–US$185 per night
Rating: 8.15

What guests think

Across reviews, Holiday Inn Express & Suites DALLAS PARK CENTRAL NORTHEAST by IHG is praised for clean, modern rooms, comfortable beds, and friendly staff, though some guests report uneven breakfast and occasional facility problems with the elevator, pool, or maintenance.

The setting is convenient to highways and shopping, but construction, traffic, and a rough-feeling neighborhood are noted, with a few reports of parking lot break-ins. Noise from the interstate or thin walls affects some stays, while others found rooms quiet. Expect a clean, comfortable stay with warm service if the location suits your needs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: a small pool and hot tub had temperature or cleanliness or closure issues in some stays, the gym is basic, and the elevator was occasionally out. Parking is ample but the lot's condition and security drew complaints.

Related guest reviews

8

eric

11 May 2024

·

Stayed 5 nights

Everything was great except that the jacuzzi wasn’t quite hot enough for us. Would definitely recommend this hotel.

8

Jude

7 Apr 2024

·

Stayed 3 nights

What impressed me the most was the cleanliness of not just my room but the entire facility! I also thought that the rooms were fairly priced - I like that too, and it felt like I was getting a good bargain. What I didn't like however was that when I turn on the light in my bathroom - which has one switch for the exhaust fan as well - there was a funny noise that came from the exhaust, kinda like something was broken. Also, the pool was out of service. And oh, although I didn't try it because I had alternate plans for each day I was at the hotel, they also offer complimentary breakfast. I thought that was good. In all, I would definitely recommend it.

10

Lakaya

16 Jul 2024

·

Stayed 2 nights

if a clean hotel is your priority this is the one for u. it’s very clean, LOTS of towels. and the breakfast was actually very good with fresh pancakes. fruit, sausage , yogurt and juice. they even had my favorite cranberry juice. gym is just a treadmill, and some dumbbells essentially

10

Karen

13 Jul 2024

·

Stayed 1 night

Would have given them a five star review but the parking lot was horrible and a lot of the concrete blocks in the parking spaces were broken up with the metal rods exposed. Could easily cause tire damage.

8

Sandra

18 Sept 2023

·

Stayed 5 nights

The overall property was clean. The staff was nice and courteous. Breakfast was sufficient. There was a weird sewage like smell throughout the hotel on day 3. & the pool is definitely smaller than what it looks like in the pictures and the hot tub needs a good cleaning but other than that everything else was good.

6

Sallie

16 Jun 2024

·

Stayed 4 nights

The room was fine. The elevator was broken so we had to climb the stairs.

6

Joshua

18 Feb 2025

·

Stayed 2 nights

The hotel is pretty standard and nothing special. Having one elevator was pretty inconvenient and the windows did nothing for sound barrier. It was very noisy at night due to the interstate being right next to it. Overall fine hotel but nothing to write home about.

8

Amanda

29 Jul 2025

·

Stayed 1 night

Very comfortable beds. The pool was small but nice.

2

Erick

31 May 2024

·

Stayed 2 nights

If i could rate this hotel a 0 i definitely would, first night there my truck got broken into and 3 others as well, the worker on duty was not able to back up cameras to see the incident. I asked for a refund and they werent able to give to me because i booked thru expedia. Its very dissapointing they didnt want to be responsible for anything even tho this happened on their property, was not expecting them to pay for damages but at least refund the night, instead i was given points that do not even make up a night , also it was unbelievable how they did not look surprised at all, like it happenes often here.

10

michele

14 Apr 2024

·

Stayed 1 night

The parking lot is surrounded by an unsafe looking fence due to an abandoned lot next to it making it a little unsafe feeling. Once you step inside it’s great and staff are great but outside is unsafe feeling.

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Cleanliness

Most guests describe the hotel and rooms as very clean and well kept. A smaller number report odors, dampness, or missed cleaning in bathrooms or hallways.

Related guest reviews

8

Tommy

29 Sept 2025

·

Stayed 3 nights

Room was clean and house keeping great. Breakfast was good with variety.

8

Lennisha

28 Aug 2023

·

Stayed 2 nights

The first floor hallway carpets need to be cleaned it smelled strongly of urine and smoke.

10

Gayla

22 Apr 2023

·

Stayed 2 nights

Newly renovated and very clean hotel. The staff was wonderful and helpful.

10

Kelly

30 Oct 2025

·

Stayed 2 nights

Clean room and friendly staff.

2

Kristina

15 Jul 2024

·

Stayed 3 nights

No counter service at night after it got dark. Luckily we didn’t need anything but if we did no one was there. I paid $133 toward my stay and was only supposed to have $232 left to pay. When I arrived they had me pay the full amount plus the $50 incidental. The $50 incidental I understand and will get back. Thank bathroom was DIRTY there was hair from the previous persons all over. Hair was on the towels and beds as well.

10

Robert

17 Oct 2024

·

Stayed 2 nights

Hotel was clean and well maintained. Staff was very helpful.

2

Shadi

7 Jul 2024

·

Stayed 3 nights

The property is poorly managed. The room smelled horrible like dog pee. I asked them to change my room because of the pee smell and they gave me another room but still so dirty. I was not able to stay there so I checked out right away. I was supposed to stay for 3 nights then I asked them to refund my two nights that I was not going stay. First they said ok but when Expedia contacted them for the refund they lied and said they upgraded my room to a suite!! That was so insane that they lied about it because they didn’t want to refund me. This dirty hotel does not even have suites so why lie and say they upgraded us to a suite? This is like stealing money from people. The worst thing even was that Expedia took their words not its customers. Don’t stay there and don’t use Expedia.

4

Mark

10 Jun 2024

·

Stayed 3 nights

There was a strong musty smell in the room, which the front desk seemed to think was normal. Almost like you're at a hotel on the beach with 90% humidity, except this is in Dallas. The carpet seemed a little damp and the floor was sticky. The vent in the bathroom was filthy. I had to make a special request to get it cleaned. This hotel only has small toilets, aka "standard". They don't have normal elongated toilets like in all modern hotels. I would expect this in an old motel, not a major chain hotel. The bed was soft; some people may like that. The chairs were small and awkwardly shaped. The channels in the TV guide were all wrong.

10

Michael

17 Feb 2025

·

Stayed 7 nights

Clean, modern and stylish rooms. Friendly and professional staff.

10

Jessica Kate

26 Dec 2024

·

Stayed 5 nights

Very clean. Good breakfast. Staff was very friendly.

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Rooms

Rooms are modern and comfortable, with many suites offering spacious layouts and supportive beds. Some guests report traffic noise or thin walls, and occasional in-room issues like weak Wi-Fi or TV and harsh lighting.

Related guest reviews

4

Carol

13 Feb 2025

·

Stayed 1 night

My room never warmed up. My tv would not work. My WiFi didn’t eork

2

Bill

22 May 2023

·

Stayed 1 night

As usual holiday inn is excellent but if you want to get a good night's sleep go somewhere else. They are working on the highway all night and all we heard was jack hammering. Wait till they are finished!

10

Cristina

21 Aug 2023

·

Stayed 1 night

Very comfortable bed and large spacious room. Continental breakfast was good too

4

Gladys

3 Nov 2024

·

Stayed 1 night

The fact they removed the light fixtures and replaced it with store one from Amazon with a poor bright light to get ready.

10

Catherine R.

2 Jul 2025

·

Stayed 3 nights

We reserved a suite and it worked out perfectly. I like to have separation from where I’m sleeping and just winding down. It was very clean and I appreciated the spaciousness. I do wish the hotels came with standard hand held shower heads. It’s just nicer cleansing in my opinion. Beware, there is ALOT of construction going on in the area, have your maps ready to go before leaving the lot. The hotel is located close to Krogers and shopping.

6

Joshua

18 Feb 2025

·

Stayed 2 nights

The hotel is pretty standard and nothing special. Having one elevator was pretty inconvenient and the windows did nothing for sound barrier. It was very noisy at night due to the interstate being right next to it. Overall fine hotel but nothing to write home about.

10

Michael

12 Jan 2025

·

Stayed 7 nights

Clean, modern and generously sized rooms.

10

Tamara

7 Jan 2025

·

Stayed 2 nights

Very nice comfortable room with comfortable bed! Clean bathroom!! Very good breakfast! Great stay and would highly recommend!!

8

Hitesh

4 Oct 2024

·

Stayed 3 nights

Walls between rooms could be more sound proof.

10

Raymond

27 Mar 2025

·

Stayed 1 night

The room was a nice suite that was ideal for my business trip in Dallas. Very clean and the staff were professional and helpful. I will stay there again.

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Service

Service is frequently praised as friendly, welcoming, and helpful, with staff often going above and beyond. There are isolated reports of rude interactions, slow or limited front-desk availability, and hiccups with reservations or room assignments.

Related guest reviews

10

Audrey

7 Jun 2023

·

Stayed 2 nights

Wonderful clean Hotel with excellent , welcoming and professional staff and management. Good breakfast, clean room. I definitely come back here. Thank you..

10

Shannon

30 Aug 2025

·

Stayed 6 nights

I LOVE THIS PLACE!! THE STAFF HERE ARE SOO SWEET AND HELPFUL, They truly saved me from having a terrible trip!! I WILL STAY HERE EVERY TIME I HAVE TO COME TO DALLAS.. THANK YOU ALL!!❤️

2

Selena

18 Feb 2025

·

Stayed 1 night

Manager was very disrespectful and property needs improvement.

10

Bailee

30 Oct 2023

·

Stayed 2 nights

Super welcoming and accommodating staff. Wonderful complimentary breakfast options.

2

Ahmad

28 Jan 2025

·

Stayed 3 nights

Unprofessional staff very rude reception employees and even their manager

10

Jeff

9 Oct 2023

·

Stayed 1 night

Staff was great. My plans changed and they were able to extend my stay without me having to checkout and change rooms.

10

Earl

24 Feb 2024

·

Stayed 1 night

Very Nice Hotel. The checkin and checkout staff were exceptional

10

Samantha

4 May 2025

·

Stayed 2 nights

Very clean and close to many good spots! Staff member in the front desk was super sweet and friendly answering any questions we had. I appreciate him and he was lovely making us feel welcomed the second we walked in.

10

Bradley

28 Jan 2025

·

Stayed 1 night

The Manager here was absolutely amazing! I had had a horrible day and when I tried to pay for my room, my debit card wouldn’t work!!! I was in tears!! She walked me through canceling my reservation and helped us make a new one in my husbands name so we could pay with my husbands card. Then she called my room to make sure I was ok!! Absolutely an angel sent from God to help me! 5++++ stars!!

10

Kenneth

30 Jul 2023

·

Stayed 1 night

Excellent service at the front desk! The people were able to get me a room last minute!

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Location

Location is convenient to highways, Greenville Ave., shopping, and food options. However, several reviews note heavy road construction, traffic, and a rough-feeling or unsafe area, with a few reports of parking lot break-ins.

Related guest reviews

10

Heidi

6 Jul 2024

·

Stayed 1 night

Good hotel in walking distance to several food options

10

Brent

12 Apr 2024

·

Stayed 1 night

Nice property but rough area

6

Alan

5 Oct 2025

·

Stayed 1 night

Hotel was clean and well appointed. Area around had a unkept empty lot and adjacent to a busy highway. An additional security fee was charged to my card upon check-in instead of just a card guarantee. I did ask for the room to be checked and the funds released on my itemized bill before departure which the hotel completed.

10

David

4 Jan 2025

·

Stayed 1 night

Great hotel. Nice location, convenient to Greenville Ave. attractions. Clean, great ammenities, friendly staff. A little difficult to get to if you are not familiar with the area, due to heavy traffic and some construction.

8

Donna

29 Jun 2024

·

Stayed 1 night

Not a great neighborhood and close to major highway, but once we were asleep we slept well

10

Catherine R.

2 Jul 2025

·

Stayed 3 nights

We reserved a suite and it worked out perfectly. I like to have separation from where I’m sleeping and just winding down. It was very clean and I appreciated the spaciousness. I do wish the hotels came with standard hand held shower heads. It’s just nicer cleansing in my opinion. Beware, there is ALOT of construction going on in the area, have your maps ready to go before leaving the lot. The hotel is located close to Krogers and shopping.

8

Anne

30 Sept 2025

·

Stayed 2 nights

The hotel was nice. The staff was very good. The area around hotel made us unsure and a bit nervous.

6

Shelbi

1 Jan 2025

·

Stayed 5 nights

The hotel was clean, modern, and comfortable. Staff were always friendly. The location of the hotel was awful though. Vacant, rundown buildings all around. Large homeless camp across the street. They would be panhandling up and down the intersection. Very few guests were there…we were the only car in the parking lot when we checked in. Would have stayed elsewhere if we wouldn’t have lost our money, simply due to the surrounding area. Nothing happened to our car overnight thankfully.

2

Erick

31 May 2024

·

Stayed 2 nights

If i could rate this hotel a 0 i definitely would, first night there my truck got broken into and 3 others as well, the worker on duty was not able to back up cameras to see the incident. I asked for a refund and they werent able to give to me because i booked thru expedia. Its very dissapointing they didnt want to be responsible for anything even tho this happened on their property, was not expecting them to pay for damages but at least refund the night, instead i was given points that do not even make up a night , also it was unbelievable how they did not look surprised at all, like it happenes often here.

10

michele

14 Apr 2024

·

Stayed 1 night

The parking lot is surrounded by an unsafe looking fence due to an abandoned lot next to it making it a little unsafe feeling. Once you step inside it’s great and staff are great but outside is unsafe feeling.

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Dining

Breakfast is frequently highlighted as good with decent variety and some standout experiences. Still, several reviews mention inconsistent quality or temperature, limited options, or items like eggs and bacon missing the mark.

Related guest reviews

6

David

23 Feb 2025

·

Stayed 1 night

Average place, elevator in bad condition, 3rth floor smells like beer, room ok, the bed very good, breakfast ok,

8

Tommy

29 Sept 2025

·

Stayed 3 nights

Room was clean and house keeping great. Breakfast was good with variety.

10

Debbie

10 Jan 2025

·

Stayed 1 night

Wonderful bed and breakfast!

8

David J

5 Dec 2023

·

Stayed 3 nights

Overall, pleasant visit... my 2nd time to this location. The only issue (and this is not the hotels fault): there is a LOT of roadwork being done in the are (I-635 is having a major renovation that spans just about all of it that I saw/used)... this makes things a bit more difficult to get around. The ONE thing that the hotel could have done better on was breakfast: the first two mornings, they had sausage links... it was not until the 3rd morning they had bacon, and that was slighlty overcooked (too crispy for my liking). Great staff, and it was nice having my room serviced each day (something a lot of chains have stopped since COVID!!!).

6

Elaina

4 Dec 2025

·

Stayed 1 night

The room was fine, and clean. The breakfast needs improvement, as it was not up to par on the level of other Holiday Inn Express properties. Eggs had lots of clumps, sausage was barely warm, orange “juice” tasted like barely flavored orange water.

8

Parmalee

17 Jun 2024

·

Stayed 1 night

Very nice staff. Room was clean and comfortable. Wish the breakfast food was a little better but the staff serving the food was so sweet.

8

Angeles

12 Oct 2024

·

Stayed 1 night

This was our second visit and we enjoyed it. Facility is very clean and we enjoyed the breakfast.

10

Tamara

7 Jan 2025

·

Stayed 2 nights

Very nice comfortable room with comfortable bed! Clean bathroom!! Very good breakfast! Great stay and would highly recommend!!

10

Jessica Kate

26 Dec 2024

·

Stayed 5 nights

Very clean. Good breakfast. Staff was very friendly.

10

Linda

5 Nov 2024

·

Stayed 4 nights

Modern property, wonderful staff, tasty breakfast, nice room.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$86
February	US$88
March	US$87
April	US$88
May	US$90
June	US$106
July	US$88
August	US$84
September	US$95
October	US$98
November	US$94
December	US$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $97	17 $97	18 $115	19 $110
20 $81	21 $85	22 $85	23 $85	24 $89	25 $123	26 $136
27 $81	28 $84	29 $90	30 $85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $113	3 $119
4 $85	5 $85	6 $90	7 $90	8 $95	9 $182	10 $185
11 $86	12 $84	13 $94	14 $123	15 $101	16 $142	17 $130
18 $85	19 $84	20 $88	21 $84	22 $82	23 $119	24 $100
25 $76	26 $76	27 $81	28 $79	29 $80	30 $89	31 $92

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Hearing Accessible

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

Suite

Standard Room, 1 King Bed

Standard Room

Suite, 1 King Bed, Hearing Accessible

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites DALLAS PARK CENTRAL NORTHEAST by IHG

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Prices for upcoming dates