Balkon Boutique Hotel
From
US$47
/ night
Select dates to see prices and availability
From
US$47
/ night
About this property
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool. This Art Deco hotel also features complimentary wireless internet access, a communal living room, and tour/ticket assistance.
Amenities
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool. This Art Deco hotel also features complimentary wireless internet access, a communal living room, and tour/ticket assistance.
Business amenities
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Rooms
Make yourself at home in one of the 24 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Location
Located in Playa del Carmen (Luis Donaldo Colosio), Balkón Boutique Hotel is within a 15-minute walk of Mamitas Beach and Quinta Avenida. This hotel is 0.8 mi (1.3 km) from Playa del Carmen Main Beach and 2.1 mi (3.4 km) from Playa del Carmen Maritime Terminal.
What's nearby
Guadalupe Church(0.5 Miles)
Mamitas Beach(0.6 Miles)
Playa Avenida Colosio(0.6 Miles)
Coco Beach(0.7 Miles)
Super Chedraui Selecto Avenida 10(0.7 Miles)
Playa 88(0.7 Miles)
Quinta Avenida(0.7 Miles)
Playa del Carmen Main Beach(0.8 Miles)
Mario Villanueva Madrid(0.8 Miles)
Punta Esmeralda Beach(0.9 Miles)
Quinta Alegría Shopping Mall(1 Miles)
Calle Corazón(1.2 Miles)
Calle 12(1.2 Miles)
Pier Navega(1.2 Miles)
Nuestra Senora del Carmen Catholic Church(1.3 Miles)
Cozumel Intl. Airport (CZM)(23.1 Miles)
Cancun Intl. Airport (CUN)(33.8 Miles)
Tulum Intl. Airport (TQO)(66.3 Miles)
Airport shuttle
Swimming pool
Non-smoking rooms
Tour desk
Housekeeping
Safe-deposit box
Location
Avenida 10 entre calle 60 y 62, Luis Donaldo Colosio, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Guadalupe Church (0.5 Miles)
Mamitas Beach (0.6 Miles)
Playa Avenida Colosio (0.6 Miles)
Coco Beach (0.7 Miles)
Super Chedraui Selecto Avenida 10 (0.7 Miles)
Playa 88 (0.7 Miles)
Room options
10
Double Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
237 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Superior Double Room, 1 King Bed, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
237 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
10
Double Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
237 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
9
Double Room, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
183 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Balkon Boutique Hotel
8.2
Very good
Based on 207 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Balkon Boutique Hotel, many guests praise the clean, modern property and a pleasant rooftop pool and terrace, while opinions vary on the location's convenience and recurring nighttime noise from the surrounding streets and developing neighborhood.
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What guests think
At Balkon Boutique Hotel, many guests praise the clean, modern property and a pleasant rooftop pool and terrace, while opinions vary on the location's convenience and recurring nighttime noise from the surrounding streets and developing neighborhood.
Rooms are comfortable, with some spacious layouts and comfy beds, though a few are small or have balconies without seating. Guests appreciate complimentary coffee, tea, pastries, and a water refill station; there was also a report of no hot water. Service is widely described as welcoming and helpful, though a few travelers reported check in errors or unsatisfactory issue resolution. Expect good value and comfort, but be prepared for a walk to central spots and possible neighborhood noise.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop terrace and pool are a highlight, and several reviews value the complimentary lobby coffee, tea, pastries, and water refill station. One review reported no hot water.
Related guest reviews
8
Kirsten
6 Apr 2025
·
Stayed 3 nights
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
10
Mily
4 Feb 2023
·
Stayed 4 nights
Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
10
GibboRadio
12 May 2025
·
Stayed 1 night
instalaciones, comodidad.
instalaciones, comodidad.
10
Cindy
27 Oct 2025
·
Stayed 3 nights
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho "Que huevos" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho "Que huevos" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
10
Estefania
4 Aug 2022
·
Stayed 3 nights
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
8
Donald
22 Feb 2025
·
Stayed 4 nights
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
10
Naimity
20 Nov 2024
·
Stayed 4 nights
Siempre nos quedamos aquí por trabajo. Muy cómodo y situado muy bien. Sobre la 10 y la 60. En medio de Playa DC de la zona hotelera. Sin el agobio de la zona de fiestas pero tampoco metido en donde viven los paracaidistas de la zona. Tiene un frigobar dentro del clóset para que metas tus bebidas. A/C y amenities en el baño como shampoo, gel, conditioner y body cream. En la zona común tienen cafetera, leche, infusión y agua que viene muy bien por la mañana, porque es cortesía. En el roof, tienen la terraza muy cuidada y piscina. Con ascensor muy lento y que estuvo descompuesto 2 días de los 4 que estuvimos. El intenet va bien para trabajar en la habitación. Front Desk 24/7. Muy amables y profesionales los de recepción.
Siempre nos quedamos aquí por trabajo. Muy cómodo y situado muy bien. Sobre la 10 y la 60. En medio de Playa DC de la zona hotelera. Sin el agobio de la zona de fiestas pero tampoco metido en donde viven los paracaidistas de la zona. Tiene un frigobar dentro del clóset para que metas tus bebidas. A/C y amenities en el baño como shampoo, gel, conditioner y body cream. En la zona común tienen cafetera, leche, infusión y agua que viene muy bien por la mañana, porque es cortesía. En el roof, tienen la terraza muy cuidada y piscina. Con ascensor muy lento y que estuvo descompuesto 2 días de los 4 que estuvimos. El intenet va bien para trabajar en la habitación. Front Desk 24/7. Muy amables y profesionales los de recepción.
10
Renato
27 Mar 2025
·
Stayed 3 nights
El hotel es muy bonito y a unos pasos de los restaurantes y tiendas de la 5ta y la playa. El personal es muy amable, sobre todo Min, la chica de recepción. El único detalle es que la alberca podría estar en mejores condiciones, pero aún así es muy bonita. Totalmente recomendado si vistas Playa del Carmen.
El hotel es muy bonito y a unos pasos de los restaurantes y tiendas de la 5ta y la playa. El personal es muy amable, sobre todo Min, la chica de recepción. El único detalle es que la alberca podría estar en mejores condiciones, pero aún así es muy bonita. Totalmente recomendado si vistas Playa del Carmen.
6
Amber
1 Mar 2025
·
Stayed 1 night
No hot water
No hot water
10
Kathrine
20 Apr 2025
·
Stayed 1 night
Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området. Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris. Men hotellet var rent og pænt samt meget serviceminded. Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev. Parkering er i øvrigt gratis og let tilgængelig.
Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området. Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris. Men hotellet var rent og pænt samt meget serviceminded. Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev. Parkering er i øvrigt gratis og let tilgængelig.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and common areas are consistently described as very clean and well kept. An occasional lapse during multi day stays was noted.
Related guest reviews
10
Juan
14 Dec 2021
·
Stayed 3 nights
Amabilidad de todo el personal, limpieza y comodidad.
Amabilidad de todo el personal, limpieza y comodidad.
10
Yaritza
20 Aug 2025
·
Stayed 2 nights
Amazing Place , very clean and quiet !
Amazing Place , very clean and quiet !
10
Dinara
4 Jan 2022
·
Stayed 15 nights
I loved staying here! The hotel is small but very tasteful and impeccably clean! The staff is super nice, the area is convenient and safe and the rooftop is amazing!
I loved staying here! The hotel is small but very tasteful and impeccably clean! The staff is super nice, the area is convenient and safe and the rooftop is amazing!
10
Mily
4 Feb 2023
·
Stayed 4 nights
Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
10
Clara
14 Mar 2025
·
Stayed 7 nights
Muy buena opción en relación al precio y la calidad del hotel. Esta a unos 10 minutos caminando de la 5ta avenida. El hotel está limpio y el personal nos trató muy bien. La zona del hotel no es la mejor y hay un poco de ruido en la noche por la avenida.
Muy buena opción en relación al precio y la calidad del hotel. Esta a unos 10 minutos caminando de la 5ta avenida. El hotel está limpio y el personal nos trató muy bien. La zona del hotel no es la mejor y hay un poco de ruido en la noche por la avenida.
8
Donald
22 Feb 2025
·
Stayed 4 nights
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
10
Karla
25 Oct 2022
·
Stayed 2 nights
Muy agusto. El personal fue muy amable, solo falto poca limpieza los dias que siguieron a nuestro check in.
Muy agusto. El personal fue muy amable, solo falto poca limpieza los dias que siguieron a nuestro check in.
10
Marco
7 Jul 2025
·
Stayed 1 night
Great staff, smells nice, and some how new. I’ll definitely stay again
Great staff, smells nice, and some how new. I’ll definitely stay again
10
Sylvia
3 Mar 2022
·
Stayed 2 nights
Such a cute and very clean hotel! Newly renovated and wonderful service! Is adora was so kind, helpful and accommodating. She made sure we knew where to go, arrange Covid tests for them to come to our room and day beds at Martina beach club! On the downside the neighborhood is noisy at night but overall nice place for the rate.
Such a cute and very clean hotel! Newly renovated and wonderful service! Is adora was so kind, helpful and accommodating. She made sure we knew where to go, arrange Covid tests for them to come to our room and day beds at Martina beach club! On the downside the neighborhood is noisy at night but overall nice place for the rate.
10
Kathrine
20 Apr 2025
·
Stayed 1 night
Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området. Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris. Men hotellet var rent og pænt samt meget serviceminded. Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev. Parkering er i øvrigt gratis og let tilgængelig.
Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området. Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris. Men hotellet var rent og pænt samt meget serviceminded. Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev. Parkering er i øvrigt gratis og let tilgængelig.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are comfortable, with some spacious layouts and comfy beds, though a few are small or have balconies without seating. Repeated mentions of street and neighborhood noise at night affect sleep for some guests, even with earplugs.
Related guest reviews
8
Kirsten
6 Apr 2025
·
Stayed 3 nights
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
10
Cindy
27 Oct 2025
·
Stayed 3 nights
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho "Que huevos" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho "Que huevos" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
2
Mateo
8 Jul 2025
·
Stayed 10 nights
The hotel is very noisy
The hotel is very noisy
10
Oswaldo
10 Apr 2024
·
Stayed 4 nights
Las habitaciones son muy confortables y las camas muy cómodas, definitivamente se volvió uno de mis lugares de primera elección para hospedaje en esta zona
Las habitaciones son muy confortables y las camas muy cómodas, definitivamente se volvió uno de mis lugares de primera elección para hospedaje en esta zona
10
Estefania
4 Aug 2022
·
Stayed 3 nights
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
10
Clara
14 Mar 2025
·
Stayed 7 nights
Muy buena opción en relación al precio y la calidad del hotel. Esta a unos 10 minutos caminando de la 5ta avenida. El hotel está limpio y el personal nos trató muy bien. La zona del hotel no es la mejor y hay un poco de ruido en la noche por la avenida.
Muy buena opción en relación al precio y la calidad del hotel. Esta a unos 10 minutos caminando de la 5ta avenida. El hotel está limpio y el personal nos trató muy bien. La zona del hotel no es la mejor y hay un poco de ruido en la noche por la avenida.
8
Kathrin
22 Jan 2025
·
Stayed 2 nights
Installation agréable mais sans plus. La chambre était petite et l’hôtel se trouve loin des restaurants et du centre, où se trouve l’ensemble des activités/attractions.
Installation agréable mais sans plus. La chambre était petite et l’hôtel se trouve loin des restaurants et du centre, où se trouve l’ensemble des activités/attractions.
6
Ricarda
12 Feb 2023
·
Stayed 1 night
Extrem laute Umgebung
Extrem laute Umgebung
10
Luis
22 Oct 2025
·
Stayed 1 night
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
6
Yeeke
16 Dec 2023
·
Stayed 2 nights
The room was clean and had all the facilities needed. Staff was friendly. The rooms are so noisy, you hear noise the entire night, I think there is no isolation at all. They provide earplugs in the room, but even they don’t help a lot, you can still hear the noise from outside through them.
The room was clean and had all the facilities needed. Staff was friendly. The rooms are so noisy, you hear noise the entire night, I think there is no isolation at all. They provide earplugs in the room, but even they don’t help a lot, you can still hear the noise from outside through them.
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, helpful, and professional, with some guests extending their stays. Isolated complaints cite check in errors, billing discrepancies, or unhelpful handling of issues.
Related guest reviews
8
Kirsten
6 Apr 2025
·
Stayed 3 nights
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
10
Dinara
4 Jan 2022
·
Stayed 15 nights
I loved staying here! The hotel is small but very tasteful and impeccably clean! The staff is super nice, the area is convenient and safe and the rooftop is amazing!
I loved staying here! The hotel is small but very tasteful and impeccably clean! The staff is super nice, the area is convenient and safe and the rooftop is amazing!
8
Donald
22 Feb 2025
·
Stayed 4 nights
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
10
Naimity
20 Nov 2024
·
Stayed 4 nights
Siempre nos quedamos aquí por trabajo. Muy cómodo y situado muy bien. Sobre la 10 y la 60. En medio de Playa DC de la zona hotelera. Sin el agobio de la zona de fiestas pero tampoco metido en donde viven los paracaidistas de la zona. Tiene un frigobar dentro del clóset para que metas tus bebidas. A/C y amenities en el baño como shampoo, gel, conditioner y body cream. En la zona común tienen cafetera, leche, infusión y agua que viene muy bien por la mañana, porque es cortesía. En el roof, tienen la terraza muy cuidada y piscina. Con ascensor muy lento y que estuvo descompuesto 2 días de los 4 que estuvimos. El intenet va bien para trabajar en la habitación. Front Desk 24/7. Muy amables y profesionales los de recepción.
Siempre nos quedamos aquí por trabajo. Muy cómodo y situado muy bien. Sobre la 10 y la 60. En medio de Playa DC de la zona hotelera. Sin el agobio de la zona de fiestas pero tampoco metido en donde viven los paracaidistas de la zona. Tiene un frigobar dentro del clóset para que metas tus bebidas. A/C y amenities en el baño como shampoo, gel, conditioner y body cream. En la zona común tienen cafetera, leche, infusión y agua que viene muy bien por la mañana, porque es cortesía. En el roof, tienen la terraza muy cuidada y piscina. Con ascensor muy lento y que estuvo descompuesto 2 días de los 4 que estuvimos. El intenet va bien para trabajar en la habitación. Front Desk 24/7. Muy amables y profesionales los de recepción.
4
Leif
15 Feb 2026
·
Stayed 1 night
Fick först nyckel till fel rum. Nästa rum var en enda röra. Sen var vi tvugna att byta rum. De rummet hade inga handdukar. Lite för många problem på så kort tid.
Fick först nyckel till fel rum. Nästa rum var en enda röra. Sen var vi tvugna att byta rum. De rummet hade inga handdukar. Lite för många problem på så kort tid.
10
Tara
25 Oct 2025
·
Stayed 9 nights
The Balkon boutique Hotel has the best staff in Playa Del Carmen!
The Balkon boutique Hotel has the best staff in Playa Del Carmen!
8
Yamileth
3 Oct 2022
·
Stayed 4 nights
El ambiente agradable el personal muy servicial lo recomiendo
El ambiente agradable el personal muy servicial lo recomiendo
10
Sylvia
3 Mar 2022
·
Stayed 2 nights
Such a cute and very clean hotel! Newly renovated and wonderful service! Is adora was so kind, helpful and accommodating. She made sure we knew where to go, arrange Covid tests for them to come to our room and day beds at Martina beach club! On the downside the neighborhood is noisy at night but overall nice place for the rate.
Such a cute and very clean hotel! Newly renovated and wonderful service! Is adora was so kind, helpful and accommodating. She made sure we knew where to go, arrange Covid tests for them to come to our room and day beds at Martina beach club! On the downside the neighborhood is noisy at night but overall nice place for the rate.
10
Luis
22 Oct 2025
·
Stayed 1 night
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
2
Kristy Perez-naranj
5 Jul 2022
·
Stayed 4 nights
The only thing this hotel has going for them is that it is new and modern. It is far from practically everything, it is adjacent to homes so you hear dogs barking and kids crying at all times of the night. The lobby remains with its sliding glass doors open all night so you have some sketchy people hanging in the lobby. We didn’t sleep for two nights due to the noise and decided to cut out loses and check out early and pay for another hotel. When we approached the lady at check out about our issues she just gave us a blank stare and said nothing she could do and then charged us $2 for a bottle of water we consumed considering we were leaving early and loosing our money. This was our 12th trip to Playa del Carmen and we have never felt so uncomfortable before at a hotel. Stay elsewhere. There are many great options in Playa.
The only thing this hotel has going for them is that it is new and modern. It is far from practically everything, it is adjacent to homes so you hear dogs barking and kids crying at all times of the night. The lobby remains with its sliding glass doors open all night so you have some sketchy people hanging in the lobby. We didn’t sleep for two nights due to the noise and decided to cut out loses and check out early and pay for another hotel. When we approached the lady at check out about our issues she just gave us a blank stare and said nothing she could do and then charged us $2 for a bottle of water we consumed considering we were leaving early and loosing our money. This was our 12th trip to Playa del Carmen and we have never felt so uncomfortable before at a hotel. Stay elsewhere. There are many great options in Playa.
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AI-generated summary based on recent guest reviews
Location
Views on location are mixed: some find it convenient or close to Fifth Avenue, while others report a 10–30 minute walk and an area with construction or nighttime noise. A few guests mentioned feeling safe, and the nearby beach isn’t a standout.
Related guest reviews
10
MARIA
25 Dec 2025
·
Stayed 4 nights
Ubicación
Ubicación
8
Andrew
13 Mar 2022
·
Stayed 1 night
Hotel was fantastic and the pool was great. The area is under development so there's some construction and its a little ways from the more bustling areas or the more picturesque parts of Playa. But the hotel itself is very nice.
Hotel was fantastic and the pool was great. The area is under development so there's some construction and its a little ways from the more bustling areas or the more picturesque parts of Playa. But the hotel itself is very nice.
10
Mily
4 Feb 2023
·
Stayed 4 nights
Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
10
Cindy
27 Oct 2025
·
Stayed 3 nights
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho "Que huevos" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho "Que huevos" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
10
Clara
14 Mar 2025
·
Stayed 7 nights
Muy buena opción en relación al precio y la calidad del hotel. Esta a unos 10 minutos caminando de la 5ta avenida. El hotel está limpio y el personal nos trató muy bien. La zona del hotel no es la mejor y hay un poco de ruido en la noche por la avenida.
Muy buena opción en relación al precio y la calidad del hotel. Esta a unos 10 minutos caminando de la 5ta avenida. El hotel está limpio y el personal nos trató muy bien. La zona del hotel no es la mejor y hay un poco de ruido en la noche por la avenida.
8
Kathrin
22 Jan 2025
·
Stayed 2 nights
Installation agréable mais sans plus. La chambre était petite et l’hôtel se trouve loin des restaurants et du centre, où se trouve l’ensemble des activités/attractions.
Installation agréable mais sans plus. La chambre était petite et l’hôtel se trouve loin des restaurants et du centre, où se trouve l’ensemble des activités/attractions.
10
Renato
27 Mar 2025
·
Stayed 3 nights
El hotel es muy bonito y a unos pasos de los restaurantes y tiendas de la 5ta y la playa. El personal es muy amable, sobre todo Min, la chica de recepción. El único detalle es que la alberca podría estar en mejores condiciones, pero aún así es muy bonita. Totalmente recomendado si vistas Playa del Carmen.
El hotel es muy bonito y a unos pasos de los restaurantes y tiendas de la 5ta y la playa. El personal es muy amable, sobre todo Min, la chica de recepción. El único detalle es que la alberca podría estar en mejores condiciones, pero aún así es muy bonita. Totalmente recomendado si vistas Playa del Carmen.
10
Sylvia
3 Mar 2022
·
Stayed 2 nights
Such a cute and very clean hotel! Newly renovated and wonderful service! Is adora was so kind, helpful and accommodating. She made sure we knew where to go, arrange Covid tests for them to come to our room and day beds at Martina beach club! On the downside the neighborhood is noisy at night but overall nice place for the rate.
Such a cute and very clean hotel! Newly renovated and wonderful service! Is adora was so kind, helpful and accommodating. She made sure we knew where to go, arrange Covid tests for them to come to our room and day beds at Martina beach club! On the downside the neighborhood is noisy at night but overall nice place for the rate.
10
Luis
22 Oct 2025
·
Stayed 1 night
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
10
Kathrine
20 Apr 2025
·
Stayed 1 night
Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området. Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris. Men hotellet var rent og pænt samt meget serviceminded. Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev. Parkering er i øvrigt gratis og let tilgængelig.
Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området. Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris. Men hotellet var rent og pænt samt meget serviceminded. Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev. Parkering er i øvrigt gratis og let tilgængelig.
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AI-generated summary based on recent guest reviews
Dining
Complimentary coffee, tea, and pastries in the lobby are appreciated; beyond that, there’s limited information about on site dining.
Related guest reviews
8
Kirsten
6 Apr 2025
·
Stayed 3 nights
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
10
Mily
4 Feb 2023
·
Stayed 4 nights
Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
8
Donald
22 Feb 2025
·
Stayed 4 nights
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
10
Naimity
20 Nov 2024
·
Stayed 4 nights
Siempre nos quedamos aquí por trabajo. Muy cómodo y situado muy bien. Sobre la 10 y la 60. En medio de Playa DC de la zona hotelera. Sin el agobio de la zona de fiestas pero tampoco metido en donde viven los paracaidistas de la zona. Tiene un frigobar dentro del clóset para que metas tus bebidas. A/C y amenities en el baño como shampoo, gel, conditioner y body cream. En la zona común tienen cafetera, leche, infusión y agua que viene muy bien por la mañana, porque es cortesía. En el roof, tienen la terraza muy cuidada y piscina. Con ascensor muy lento y que estuvo descompuesto 2 días de los 4 que estuvimos. El intenet va bien para trabajar en la habitación. Front Desk 24/7. Muy amables y profesionales los de recepción.
Siempre nos quedamos aquí por trabajo. Muy cómodo y situado muy bien. Sobre la 10 y la 60. En medio de Playa DC de la zona hotelera. Sin el agobio de la zona de fiestas pero tampoco metido en donde viven los paracaidistas de la zona. Tiene un frigobar dentro del clóset para que metas tus bebidas. A/C y amenities en el baño como shampoo, gel, conditioner y body cream. En la zona común tienen cafetera, leche, infusión y agua que viene muy bien por la mañana, porque es cortesía. En el roof, tienen la terraza muy cuidada y piscina. Con ascensor muy lento y que estuvo descompuesto 2 días de los 4 que estuvimos. El intenet va bien para trabajar en la habitación. Front Desk 24/7. Muy amables y profesionales los de recepción.
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AI-generated summary based on recent guest reviews
10
Tara
25 Oct 2025
·
Stayed 9 nights
The Balkon boutique Hotel has the best staff in Playa Del Carmen!
The Balkon boutique Hotel has the best staff in Playa Del Carmen!
10
Yaritza
20 Aug 2025
·
Stayed 2 nights
Amazing Place , very clean and quiet !
Amazing Place , very clean and quiet !
2
Mateo
8 Jul 2025
·
Stayed 10 nights
The hotel is very noisy
The hotel is very noisy
10
Marco
7 Jul 2025
·
Stayed 1 night
Great staff, smells nice, and some how new. I’ll definitely stay again
Great staff, smells nice, and some how new. I’ll definitely stay again
8
Marco
15 May 2025
·
Stayed 1 night
Great stay, although didn’t feel as nice as the first time I stayed there
Great stay, although didn’t feel as nice as the first time I stayed there
FAQs about Balkon Boutique Hotel
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.
Is there an airport shuttle service available?
A roundtrip airport shuttle is provided for a surcharge of MXN 2500 per vehicle (maximum occupancy 4) and is available 24 hours. Guests must contact the property 48 hours prior to arrival to arrange the transfer.
What is the location of the property in relation to key landmarks?
Located in Playa del Carmen (Luis Donaldo Colosio), the hotel is within a 15-minute walk of Mamitas Beach and Quinta Avenida. It is 0.8 mi (1.3 km) from Playa del Carmen Main Beach and 2.1 mi (3.4 km) from Playa del Carmen Maritime Terminal.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available. Pool access is from 8:00 AM to 9:00 PM.
What are the policies for guests staying with children?
Children may not be eligible for complimentary breakfast, and specific age policies are not detailed.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 59.8612395740509USD
- 2026-09-19: 41.01034593811035USD
- 2026-09-20: 39.98209475555419USD
- 2026-09-21: 39.94560545692443USD
- 2026-09-22: 40.00991822891235USD
- 2026-09-23: 40.95317951622009USD
- 2026-09-24: 39.94560545692443USD
- 2026-09-25: 39.81574944458008USD
- 2026-09-26: 39.94560545692443USD
- 2026-09-27: 39.83899259796142USD
- 2026-09-28: 39.94560545692443USD
- 2026-09-29: 39.94560545692443USD
- 2026-09-30: 39.95275180702209USD
- 2026-10-01: 39.94560545692443USD
- 2026-10-02: 40.95317951622009USD
- 2026-10-03: 39.94560545692443USD
- 2026-10-04: 39.95275180702209USD
- 2026-10-05: 39.95275180702209USD
- 2026-10-06: 40.95317951622009USD
- 2026-10-07: 40.01335565834045USD
- 2026-10-08: 41.46053534202576USD
- 2026-10-09: 39.94560545692443USD
- 2026-10-10: 39.95275180702209USD
- 2026-10-11: 39.95275180702209USD
- 2026-10-12: 40.95317951622009USD
- 2026-10-13: 40.95317951622009USD
- 2026-10-14: 39.95275180702209USD
- 2026-10-15: 40.01335565834045USD
- 2026-10-16: 39.95275180702209USD
- 2026-10-17: 39.95275180702209USD
- 2026-10-18: 39.94560545692443USD
- 2026-10-19: 41.01444020118713USD
- 2026-10-20: 40.01335565834045USD
- 2026-10-21: 40.01335565834045USD
- 2026-10-22: 40.01335565834045USD
- 2026-10-23: 40.01335565834045USD
- 2026-10-24: 40.01335565834045USD
- 2026-10-25: 41.01444020118713USD
- 2026-10-26: 40.01335565834045USD
- 2026-10-27: 244.42484331817624USD
- 2026-10-28: 40.01335565834045USD
- 2026-10-29: 41.01444020118713USD
- 2026-10-30: 40.01335565834045USD
- 2026-10-31: 40.01335565834045USD
- 2026-11-01: 46.01986729431152USD
- 2026-11-02: 46.01986729431152USD
- 2026-11-03: 46.01986729431152USD
- 2026-11-04: 46.01986729431152USD
- 2026-11-05: 47.0209518371582USD
- 2026-11-06: 46.01986729431152USD
- 2026-11-07: 46.01986729431152USD
- 2026-11-08: 45.94816295433044USD
- 2026-11-09: 46.01986729431152USD
- 2026-11-10: 46.01986729431152USD
- 2026-11-11: 46.01986729431152USD
- 2026-11-12: 46.01986729431152USD
- 2026-11-13: 46.01986729431152USD
- 2026-11-14: 46.01986729431152USD
- 2026-11-15: 46.01986729431152USD
- 2026-11-16: 47.0209518371582USD
- 2026-11-17: 46.01986729431152USD
- 2026-11-18: 46.01986729431152USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 8:00 AM to 9:00 PM.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Airport shuttle fee: MXN 2500 per vehicle (roundtrip, maximum occupancy 4)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Swimming pool
Non-smoking rooms
Tour desk
Housekeeping
Safe-deposit box
Services
Tour desk
Housekeeping
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
24-Hour Front Desk
General
Non-smoking rooms
Family room
Beach Sun Loungers
Activities
Swimming pool
Beach (nearby)
Pool outdoor
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Parking
Airport shuttle
Internet
Free wi-fi