Name: EL PATIO HOTEL
Address: 472 North Mount Vernon Avenue, Ramona-Alessandro, San Bernardino, California, United States of America, San Bernardino, San Bernardino County, US
Price range: US$415–US$492 per night
Rating: 7.7

What guests think

Reviews of EL PATIO HOTEL describe a budget, motel-style property with inconsistent cleanliness and a rough, sometimes noisy location near a nightclub, while some guests noted updated rooms and strong shower pressure.

Many mention thin blankets, heaters that do not stay on, occasional AC issues, slow Wi‑Fi, and thin walls affecting rest. Service feedback ranges from very friendly staff to complaints about cash‑only deposits, refund disputes, strict visitor rules, and unhelpful responses. Expect a basic, budget stay that can vary widely by room and night.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with repeated reports of no handicap parking or accessibility.

Related guest reviews

2

christopher

8 Dec 2023

·

This place didn’t even have an ice machine

6

Theresa

7 Jul 2024

·

Stayed 1 night

Basically the issues are on Hotel.com/Expedia. The Booking company not knowing additional fees such as a required deposit, construction site, listing as Hotel when actually a Motel with no Handicap Parking. Because I was upset with the hidden fee and questioned their integrity the Clerks in turn said nothing of the ATM machine. I am more upset with Hotels.Com and their lack of current information regarding properties they book. The hotel is not a smokeless Facility. The air conditioner kept the room at a comfortable temperature. Although not spotless it was presentable under the circumstances that the hotel would not refund any money paid during booking. Although I have used Hotel.Come for many Year’s and this is yet another avoidably incident.

10

KRIS

5 Jun 2023

·

Stayed 3 nights

The motel has been redone and is clean, colorful, and new

8

J

28 Nov 2023

·

Stayed 1 night

Was ok however no handicap parking or accessibility

4

Anastacia

7 Jan 2025

·

Stayed 1 night

There was a ring in the toilet like it hadn’t been cleaned in over a month. The floors had been cleaned right before we got there but stayed sticky throughout the trip. The side of the bed was visibly dirty and the blankets were so thin if I didn’t have someone sleeping with me I would have froze. They also surprisingly asked for $20 cash as a deposit without mentioning it, thank god I had cash with me. There wasn’t enough parking for everyone staying there and no nearby parking either.

8

Allan

4 Sept 2023

·

Stayed 1 night

The staff is friendly and motel is in good condition

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many guests report dirty rooms, lingering smoke smells, stained or burned linens, sticky floors, and even a bed bug, while a smaller number say spaces were clean or recently redone.

Related guest reviews

2

Sarah

11 Jun 2024

·

Stayed 1 night

Showed up to the property nothing was nice how their pictures look on the website at that they had holes in their bed and tagging in the room I requested a refund they didn’t want to give it so they changed my room and it was the same thing filthy and the beds were hard and very uncomfortable I’d stay anywhere else but here.

4

Rodolfo

21 Jul 2024

·

Stayed 1 night

The rooms inside a lot hair not cleaned yet and dirty and bad WiFi slow thank you

2

Israel Godina

31 Mar 2025

·

Stayed 2 nights

This property is dirty!!! The beds are literally black. The doors are ripping and painting is coming off. The walls are not clean at all they're black!! The property says no smoking but the entire “hotel” smells like cigarettes. Completely unclean. Will never return here again. Waste of money.

2

Candace

16 Dec 2024

·

Stayed 1 night

Service was horrible. Had to pay a cash deposit. This place charges $5 if you lose your key. I was unaware of this when checking in. Room was disgusting. Attendant was horrible. She said you must keep the room clean?? Upon entering the room, there were holes in the blanket. Holes protective cover. Floors were uneven. Area was bad. Full of vagrants. Don't go here ...

2

Kat

6 Dec 2024

·

Stayed 1 night

It was dirty, had burn holes in the blanket. Hair on the bed

6

Brittni

3 Sept 2024

·

Stayed 1 night

My bathroom towel had someone else’s hair in it. The bathroom floor was pretty disgusting. Other people’s (multiple) hair in the bathroom as well. The bedding had cigarette burns/ holes in it. The rooms are extremely tiny. There were homeless people in the parking lot. I liked that the deposit was only $20 cash, that was cool. I will say it’s over priced, absolutely. Should only be charging $50 max for that spot. But overall if you need a place to crash for the night it’s okay.

2

Karina

26 Mar 2024

·

Stayed 2 nights

It said no smoking and all the hotel smelled like cigarette and the room did too. The smell was so strong our head hurt the days we stayed. I found a bed bug and have a picture of it. I poked me three times.

10

KRIS

5 Jun 2023

·

Stayed 3 nights

The motel has been redone and is clean, colorful, and new

2

Keith

2 Apr 2023

·

Stayed 1 night

The room was dirty there was no clean linen the bed linen had holes in it from Burns

4

Anastacia

7 Jan 2025

·

Stayed 1 night

There was a ring in the toilet like it hadn’t been cleaned in over a month. The floors had been cleaned right before we got there but stayed sticky throughout the trip. The side of the bed was visibly dirty and the blankets were so thin if I didn’t have someone sleeping with me I would have froze. They also surprisingly asked for $20 cash as a deposit without mentioning it, thank god I had cash with me. There wasn’t enough parking for everyone staying there and no nearby parking either.

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Rooms

Rooms are basic, with thin blankets, heaters that cycle off, some AC problems, occasional smoke or odor issues, and slow Wi‑Fi. Several note very good shower pressure, and a few mention updated interiors or comfortable beds.

Related guest reviews

8

Marco

8 Apr 2025

·

Stayed 3 nights

The room was decent, i had a smoking room as it was the last room available. They did their best to mask the smoke smell but it still linger, it is what it is. Another thing i didn’t like was what they used to mop the floor left a lot of residue and dirtied my socks fairly quickly.

8

John

20 Sept 2024

·

Stayed 1 night

Nice updated rooms, but no good dining around here. Area has nothing but fast food joints, gas stations and cheesy strip malls.

10

Saul

6 Oct 2025

·

Stayed 1 night

This hotel has great shower pressure the ac is cold but sometimes it does let off a weird smell maybe they need a good cleaning but the beds are comfy there is a gas station across the street and there is a cafe and taco stand about 1 block behind the gas station.

4

Rodolfo

21 Jul 2024

·

Stayed 1 night

The rooms inside a lot hair not cleaned yet and dirty and bad WiFi slow thank you

6

Ruben

22 Jul 2024

·

Stayed 1 night

Shower is small, and air conditioning is awful

8

hannah

24 Nov 2024

·

Stayed 1 night

You get what you pay for: a bed, bathroom, fridge microwave. I just wanted a room for me and my boyfriend to have fun in. There aren’t many affordable motels around, so the dirty floor across the rooms was not that disappointing. I was able to do my business and leave. And for being able to check in 30 minutes early. I was overall satisfied with the price. Note the towel was really bad quality, the cotton kept rubbing onto us. And the blanket was really thin so it was a little cold

8

Richard

19 Dec 2024

·

Stayed 1 night

Not enough face towels. There was only one face towel. The body towels need to be a tad bit bigger. The heater doesn’t stay on long enough to warm the room. There is no comforter. Walls are thin ( can hear other people talking or making noises)

8

Richard

31 Jan 2025

·

Stayed 1 night

I wish the heater would stay on instead of going off n on. Also, there needs to be a comforter instead of just a top thin blanket and sheet.

6

Richard

12 Dec 2024

·

Stayed 1 night

Paper thin walls so to speak….not enough covers ( too thin), top sheet cover was stained

4

Laurie

7 Oct 2024

·

Stayed 1 night

I would never stay here again - whole place stinks and the mattress is terrible. Only good thing was good water pressure in the shower. Area looks very unsafe, and heavy construction across the street starts early

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Service

Many guests praise friendly, helpful staff and quick check‑in, but several report problems with cash‑only deposits, refund disputes, strict visitor rules, and unhelpful responses.

Related guest reviews

2

Anthony

21 Oct 2025

·

Stayed 2 nights

Kick me out for having visitors

10

Francisco

3 Oct 2023

·

Stayed 1 night

The customer service was the best.

2

Candace

16 Dec 2024

·

Stayed 1 night

Service was horrible. Had to pay a cash deposit. This place charges $5 if you lose your key. I was unaware of this when checking in. Room was disgusting. Attendant was horrible. She said you must keep the room clean?? Upon entering the room, there were holes in the blanket. Holes protective cover. Floors were uneven. Area was bad. Full of vagrants. Don't go here ...

2

Jose Leonardo

27 Feb 2024

·

Stayed 1 night

The lady in the front desk request a deposit in cash and I explain to her for me is more easy good with my card and the lady argument with me about taxes front irs and when I trying to check out no body is there and they keep my deposit

8

Claudia

7 Sept 2024

·

Stayed 1 night

The people who ran the place were nice and helpful and it was clean it just the people who stayed there before us left stuff hidden behind the fridge. But grate management.

2

Bonnie

23 Nov 2024

·

Stayed 1 night

I was sick and got out of the hospital early and they wouldn’t let me check in and it was already paid for .

10

Richard

31 Aug 2025

·

Stayed 2 nights

The staff are Top Notch 🙏

8

Cameron

16 Nov 2024

·

Stayed 1 night

Staff was great kind and helpful. You get what you pay for no room for complaints here.

8

Allan

4 Sept 2023

·

Stayed 1 night

The staff is friendly and motel is in good condition

2

Alejandra Amezcua

9 Jan 2026

·

Stayed 1 night

When check out came .i made sure to check out on time and They didn’t want to return my deposit.

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Location

The surrounding area is often described as rough and unsafe, with nightclub noise and late‑night disturbances; dining nearby is limited, though some guests found the location convenient.

Related guest reviews

6

Mark

8 Sept 2025

·

Stayed 1 night

It was in a very questionable neighborhood. There was a Hispanic nightclub right across the street and the music was so loud outside I'm not sure how anyone could have been inside without ear plugs, and this went on until 1:30 or 2:00 a.m. the room wasn't expensive but I was a little afraid to go outside at night

10

JASON

12 Apr 2024

·

Stayed 2 nights

Super convenient.

10

JASON

11 Apr 2024

·

Stayed 1 night

Very convenient.

4

Pete

18 Mar 2023

·

Stayed 1 night

This hotel is in a very bad part of town. I arrived at night and it reminded me of a murder scene in a horror movie. The area is extremely unsafe and the building is very run down. I was scared to go in so has to forfeit the 1 night stay but was willing to do that for personal safety and to make sure my car would be there in the morning. I went elsewhere to stay.

8

John

20 Sept 2024

·

Stayed 1 night

Nice updated rooms, but no good dining around here. Area has nothing but fast food joints, gas stations and cheesy strip malls.

6

sharena

18 Jul 2024

·

Stayed 2 nights

The staff was nice overall and if it’s just yourself it’s a nice place to go. Limited dining in the area though but I guess it all depends on what you like to eat right.

10

patrick

7 Oct 2025

·

Stayed 1 night

Very quiet

2

Javier

3 Apr 2023

·

Stayed 1 night

This place should be advertised as a low end motel and not hotel. There was a lot of people trying and renting for hourly rates. The television was stuck on channel and when asked if i can get it fixed the staff just said they would call a tech but nothing came of it. Drugs were being done out back. I was woken up at 6am to people fighting next door and staff never went to quiet it down. The motel is across the street from a night club so music was very loud. People were walking in loudly from 12am to 5am. There were a couple people offering drugs as well in the parking lot. It was not a pleasant stay but there was nothing else in the area and couldnt go elsewhere. Good thing i was only booked for 1 night.

2

Erica

3 Nov 2023

·

Stayed 1 night

I didn’t like the safety. Someone was forcing to open my room door. I felt unsafe . People yelling didn’t let me sleep.

4

Laurie

7 Oct 2024

·

Stayed 1 night

I would never stay here again - whole place stinks and the mattress is terrible. Only good thing was good water pressure in the shower. Area looks very unsafe, and heavy construction across the street starts early

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

8

John

20 Sept 2024

·

Stayed 1 night

Nice updated rooms, but no good dining around here. Area has nothing but fast food joints, gas stations and cheesy strip malls.

10

Saul

6 Oct 2025

·

Stayed 1 night

This hotel has great shower pressure the ac is cold but sometimes it does let off a weird smell maybe they need a good cleaning but the beds are comfy there is a gas station across the street and there is a cafe and taco stand about 1 block behind the gas station.

6

sharena

18 Jul 2024

·

Stayed 2 nights

The staff was nice overall and if it’s just yourself it’s a nice place to go. Limited dining in the area though but I guess it all depends on what you like to eat right.

10

Brooke

23 Jul 2024

·

Stayed 1 night

Lowkey chill place. The wife makes fresh juice!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $479
11 $479	12 $458	13 $479	14 $479	15 $479	16 $479	17 $479
18 $453	19 $415	20 $473	21 $473	22 $473	23 $475	24 $475
25 $473	26 $473	27 $484	28 $473	29 $492	30 $463	31 $470

EL PATIO HOTEL

About this property

Location

Room options

Economy Single Room

Guest reviews of EL PATIO HOTEL

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about EL PATIO HOTEL

Prices for upcoming dates