Name: The Westin San Antonio North
Address: 9821 Colonnade Boulevard, Texas, Vance Jackson, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$88–US$136 per night
Rating: 8.3

What guests think

Reviews of The Westin San Antonio North describe a convenient but older hotel with friendly staff, comfortable beds, and popular indoor and outdoor pools, alongside dated spaces, maintenance and cleanliness lapses, paid parking, and occasional security or service issues.

The location near I-10, UTSA, La Cantera, and dining is widely praised for easy access around the city, though some rooms pick up highway noise. Guests report variable upkeep: some rooms feel dark or worn with AC or elevator problems, while others note quiet stays and city views. On-site dining draws mixed feedback: some enjoyed breakfast and the bar, but others found breakfast cold or limited, Starbucks opening late or understaffed, and room service inconsistent. Expect a comfortable stay with convenient access, but in an aging property with uneven consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor and outdoor pools, hot tub, sauna, and a basic gym are popular, but some facilities feel worn, with torn pool furniture, limited bar/coffee hours, occasional elevator issues, and paid parking noted. Several reviews also cite confusing charges and security concerns in the lot.

Related guest reviews

8

gino

14 Mar 2025

·

Stayed 1 night

Slow check in. One agent at 4pm. No free wifi. 9.95 a day if you chose to use it. Plenty of parking. Clean rooms. Nice, cleanly atmosphere.

4

Heberto

23 Sept 2024

·

Stayed 1 night

Property and hotel were great. Very friendly staff and quickly greeted upon arrival. The only downside was that our vehicle was broken into at night. They broke our window and ransacked our belongings. We booked here thinking it was a safe area, and it was not.

10

Joanie

18 Nov 2025

·

Stayed 1 night

Hot tub and sauna

8

Brian

20 Nov 2025

·

Stayed 4 nights

Gym ,pools, and sauna were enjoyable.

8

carlos

8 Aug 2025

·

Stayed 1 night

lobby and pool areas look kind of old

8

Gilbert

11 Jul 2025

·

Stayed 2 nights

The Westin is one of my favorite places to stay in San Antonio. The hotel is very nice and the rooms are very comfortable. The staff are always excellent. The part that didn't make our trip that great was the parking. They have installed cameras with automated billing with the use of cameras. You have to download the parking companies app which was not so easy. If you are able to download it not very user friendly. We were being charged a flat rate of $11 dollars. But then we were charged every time we extited the property. We were charged when we exted one side of the property to find a better spot on the other side of the hotel. Westin needs to do away with the parking company and charge a flat rate withe stay.

4

Arlene

30 Jul 2024

·

Stayed 5 nights

There was ample dining options nearby which was beneficial. Housekeeping was attentive. However, at times only 1 out of 5 of the elevators worked during my stay. The fridge was not a fridge, but a wine cooler. The closet light didn’t work. There was no bellhop on duty when I checked in. As per other reviews, the hotel needs updating. I was there for a dance Congress so staying in the hotel was the only benefit.

10

Cindy

11 Jul 2025

·

Stayed 3 nights

I took my husband and 2 kids here for the 4th of July weekend and I loved the Hotel. It is very pretty, and the beds and pillows are so comfortable I slept like a baby. Their pool is nice, but not only do they have an outdoor pool but an indoor pool as well which I loved. They also had a Starbucks inside. I will be going back for another stay.

10

Roxanna

7 Jul 2025

·

Stayed 1 night

I loved the friendly staff and the amenities with the pool bar.

8

Melissa

1 Jul 2025

·

Stayed 2 nights

The property is very nice and clean, the staff was incredibly helpful and courteous, the room had a good lay out and was clean. I would say the property is in major need of renovations. The shower head was old and did not have the best water pressure, Although a lot was current and clean, like the tv and some furniture. The pool is a great concept with the option of indoor or outdoor and the gym was laid out well and equipment looked updated. The furniture around the pool was awful! The lawn chairs were sagging and torn, some were not usable. There is a bar but it did not open until 5, it would be nice to have service out there during the times that the pool is being used. There was also no other option for beverages, the restaurant bar didn't open until 3 or 4. There was no option for some shade like umbrellas, there was a "tent" with a round table underneath but umbrellas for the lounge chairs would be a good add. Overall, I will be back, hoping that they have plans to renovate some of these areas.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas clean, but recurring reports cite dusty or musty rooms, stained linens, hair in bathrooms, and missed housekeeping or empty toiletries.

Related guest reviews

8

Julieta

7 Jul 2025

·

Stayed 2 nights

Room was cleaned everyday and new towels were provided.

6

karlo

13 Jul 2024

·

Stayed 2 nights

Room was not very clean, shampoo and body soap was empty, and furniture was very old. Told the front desk and they said sorry about everything. That was it lol. I would have said sorry for that and give me a discount or something

2

Ramon

1 Jan 2025

·

Stayed 3 nights

The hallway and room had a bad smell. The carpets were dirty the shower was dirty, the A/C barely worked. The bed was worn out and uncomfortable. The breakfast was terrible! The sidewalks are all uneven and the parking lot has lots of pot holes. Definitely recommend staying somewhere else!

2

Juan

4 Jan 2025

·

Stayed 4 nights

No trash bags in trash cans in room. Took for ever to get toilet paper. Bathroom floors had hair pu—- hair. They charged us room service never ordered it. And no spoons for the ice cream machine. Never told us we had to use our room card in the elevator to go to our room. The windows were dirty and there were dirty tissues on the floor by the elevator and never picked up for five days. Never will go back DIRTY

4

Jessica

15 Nov 2025

·

Stayed 1 night

This hotel is not a typical Westin. Super dusty and grungy. Needs a lot of work.

6

Tamisha

30 Sept 2025

·

Stayed 1 night

Our bedspread was covered with stains and dirty.

2

amanda

24 Jun 2024

·

Stayed 1 night

I was giving two rooms that were dirty. I had call again which took over 45 minutes to reach someone until finally I was given another room . That was still dirty in the bath tub didn’t even come with a comforter just a bed sheet . It ridiculous I should’ve been charged for my stay . I’ll never stay here again .

4

Michael

26 Jul 2025

·

Stayed 2 nights

Not what I expect from the Westin. Our baby found a toe nail on the floor within the first few minutes of arrival. The ice maker was broken on my floor and the one below, found one working further upstairs. The entire property needs maintenance and updating. Lots of paint and drywall damage in hallways and rooms, multiple broken tiles in the bathroom. The parking is paid only, internet is an additional charge and I've had better breakfast included at other hotels, the quality wasn't worth the premium price but there is an alternative a 4 minute walk away for breakfast. The staff was friendly, although it took two requests to get a crib delivered.

4

Megan

4 Aug 2025

·

Stayed 2 nights

There was hair on the walls of my Shower when I arrived. It’s super dated on the inside, half the lamp switches worked. When I let t

10

Mario

9 Nov 2025

·

Stayed 1 night

Love staying here when in San Antonio, always clean and the people are so friendly.

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Rooms

Rooms are generally comfortable with notably soft beds and some nice views, but many feel dated and dim, with occasional highway noise, weak or inconsistent AC, and limited in-room amenities (no microwave or a wine cooler instead of a fridge in some).

Related guest reviews

6

Danica

31 Aug 2025

·

Stayed 1 night

The location is great, and the room was nice with streaming options available on the TV. I ended up leaving around midnight because the road noise from the highway was way too loud and kept me from sleeping. I also got bit by something while in the bed.

10

Halie

8 Jun 2025

·

Stayed 1 night

The indoor pool was heated to a perfect temperature. The outdoor pool and hot tub was so nice, and there’s a bar 👀😂. The room itself was very well taken care of and clean. I wish there was a microwave and a mini fridge, but all in all it was a great little staycation!

4

Austin

26 Jul 2025

·

Stayed 1 night

Rooms feel dirty and outdated

6

Kyra

2 Aug 2025

·

Stayed 2 nights

Bed wasn’t very comfortable and smoke alarm light is right above the bed and you can’t turn it off.

4

Leala

30 Aug 2024

·

Stayed 1 night

Very outdated hotel, poor AC unit

10

Rey

15 Jan 2025

·

Stayed 2 nights

Property is nice but beginning to be outdated as far as rooms go. We’ve stayed on the upper levels and the carpet was a little dirty but more worn than anything. Beds were very comfortable. Overall I would stay again but only one night.

10

Robert

5 Aug 2025

·

Stayed 3 nights

Comfortable mattress

6

Orlando

31 May 2025

·

Stayed 3 nights

The room smelled musty. The AC never cooled the room properly. We had to purchase a small fan to circulate the air and cool the room. The location was great but not sure we would stay there again

10

Stephen

27 Jul 2025

·

Stayed 2 nights

Loved the widows and view from Corner room

8

Bibiana

3 Jan 2024

·

Stayed 7 nights

Staff was friendly and room was clean as well as the property and amenities. The only downside is you have to pay for wifi. Also, lack of ventilation in the rooms make it pretty hot/humid so you basically have to keep your ac on at all times.

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Service

Service is frequently described as friendly and helpful, with quick responses at times, but recurring complaints include slow or delayed check-in, difficulty reaching staff or room service, and inconsistent housekeeping.

Related guest reviews

4

Leon

22 Jul 2025

·

Stayed 4 nights

For a Marriott property I really expected more but after staying here it really took the taste out of my mouth. First of all the lady at the front desk didn’t briefly explain that I had to set my leaving date for the parking so it won’t charge my card every time. I was only told that if I had paid for the parking one time that I didn’t need to again(I don’t know why the hotel doesn’t provides parking for the guest) and that’s what I did. I pay for the parking once and come to find out I was being charged everything I come in and out. When I went to explain it to lady at the front desk she totally disregarded my feelings and went back to what she was doing. Then I was told if I had sign up and become a Marriott member I would receive free WiFi, but upon checking out I was billed $9.95 twice for WiFi. And it barely worked unless you are on the 1st- 4th floor. I was on the 9th so it didn’t even work I was on my data the entire time there. let’s not talk about the TV that was in my room. It was like the remote wasn’t for the tv because it barely move or allowed me to select Anything unless I’m directly facing the TV. On the in room dining menu it says 6:00am - 11:00pm or 11:00am - 11:00pm. It was 1:30pm when me and my wife didn’t wanted to move and just ordered room service. I called room service about 4 times and even left a voice message saying to call back and no one ever did.

10

Dora

26 Aug 2025

·

Stayed 1 night

Property is lovely! while taking a shower, I discovered that the shampoo and bodywash container were empty. I called the front desk, and within two minutes, a housekeeper arrived, apologized sincerely, and resolved the issue immediately. Their quick response and professionalism truly impressed me.

10

Gregorio

12 May 2025

·

Stayed 1 night

Super friendly staff. This is a 5 star rating.

10

Bertha

16 Oct 2025

·

Stayed 1 night

Staff was great. Front desk staff (I think her name was Marissa) was excellent at check in. She was able to answer all the questions I had about the area. RJ was super friendly and helped me get my bags to the room.

4

Jessie

29 Sept 2025

·

Stayed 2 nights

Check in was slow, frustrating, uncomfortable and most folks' rooms were not ready, even at 5 pm! Unacceptable. No apology. No efforts to make anyone comfortable of expedite the process.

10

Gurdeep

16 Jan 2024

·

Stayed 2 nights

Overall was great place to to stay check in was very un friendly one individual

10

Charles

29 Aug 2025

·

Stayed 1 night

Super friendly staff. Great hotel.

10

Jose

27 Jun 2025

·

Stayed 2 nights

Great service

10

Maria

10 Jun 2025

·

Stayed 5 nights

We were there for five nights. Housecleaning did not in the last two days. we needed towels

8

Dorothy

7 Jul 2025

·

Stayed 2 nights

Overall the property was nice. One of the front desk woman was a rude about having to come fill our shampoo, conditioner and body wash containers, Which never was taken care of the first night. Had to borrow from my family that had a room and brought her own. They never showed up even after calling front desk again after midnight. Same rude woman answered, So didn't get anywhere. 2nd day room was refilled when housekeeping came into clean. Overall the rest was a good stay. I would recommend this hotel.Pools were nice. Other staff members were nice. Overall nice.

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Location

Convenient base near the freeway, shopping, restaurants, and attractions; driving to downtown is easy. Some guests noted highway noise.

Related guest reviews

10

Franka

30 Oct 2023

·

Stayed 5 nights

Aside from the slight difficulty of turning into the hotel after getting off the highway due to oncoming traffic, the hotel is nice, great staff, and pretty central to reach city attractions such as sea world or the river walk. Very close to shopping as well.

10

Deborah

15 Mar 2024

·

Stayed 1 night

Convenient to good restaurants and local favorites like the SA Zoo and Riverwalk/downtown area.

10

Helen J.

7 Aug 2024

·

Stayed 2 nights

Great stay if you want a nice hotel NOT on the Riverwalk. Nice location to drive around locations in the city.

10

Cesaria

25 Sept 2025

·

Stayed 1 night

Great location, clean room, comfy bed, 10/10 would stay again

10

Reyes

28 Apr 2025

·

Stayed 1 night

I was very accessible to nice areas in San Antonio.

8

Steven

19 Aug 2025

·

Stayed 1 night

Convenient location near the freeway and access to several shopping and dining centers.

10

John

20 Feb 2025

·

Stayed 1 night

Easy access to the interstate and a beautiful view.

10

Bill

14 Oct 2024

·

Stayed 1 night

Great hotel and staff. Perfect location for dining and shooting along IH10.

10

Sallie

18 Feb 2024

·

Stayed 1 night

The property itself was outstanding. Highway noise was pretty loud.

8

Willam M

17 Jun 2025

·

Stayed 1 night

Great location for us

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Dining

Dining is inconsistent: some enjoyed the breakfast and bar, while others found breakfast underwhelming or cold, Starbucks late or poor, and room service limited or unavailable; the restaurant is not always open for dinner.

Related guest reviews

6

tim

3 Feb 2024

·

Stayed 1 night

The desk staff, parking, hotel room were all good. The Starbuck's coffee shop was supposed to open at 6am, but we waited for it to open and it still wasn't at 6:30am - very disappointed

6

Joann

14 Aug 2024

·

Stayed 2 nights

While the service of all employees that dealt with us was very good the room service and restaurant food was horrible and the menu is severely lacking. We specifically chose a hotel with a restaurant as we would not be leaving the hotel during our stay but ended up having to eat elsewhere. The bathroom was in serious need of modernizing as it has an old tub with a shower curtain and old fixtures. Not something I expect in a Westin.

8

JOSE

14 Mar 2025

·

Stayed 2 nights

the service at the bar was great the drinks were priced higher that normal. The breakfast at 9:00am was cold but the coffee was great. As far as the staff at breakfast they were great . Used to a softer pillow. Will defenatly stay again but will bring my pillow next time.

10

Daniel

26 Jul 2025

·

Stayed 1 night

Upscale and felt welcomed by the professional staff. Great buffet breakfast and staff each morning. My situation required a early check in and a late checkout which the front desk employees made possible instantly!

8

John

19 Apr 2024

·

Stayed 1 night

Loved our stay! Staff were extremely helpful and friendly. The only one negative I have was our breakfast that we paid to add to our stay, there was not enough choices and food was not all that great. But overall great stay, just won’t get the breakfast next time, for the price, your better off going out to eat.

6

Vincent

22 Feb 2025

·

Stayed 2 nights

The “barista” male at the Starbucks was not enthralled to make my drinks. He did not know what a pink drink was or consisted of. When I pulled up the recipe on my phone he was saddened to have to make it for me and seemed unenthusiastic to help others behind me telling him the recipe. He maybe was having a bad day which I can understand, however, once I stated my 4th to last request he brushed me off and didn’t ask if there was anything else I wanted. The drinks were drinkable but not to any Starbucks price or standard. I would not waste your time or money at their Starbucks kiosk. I spent $35 on drinks that were thrown in the trash. There was a small Asian lady working the breakfast area that was super inviting and happy to accommodate my small group of 3 she was there last time too and always sweet and welcoming I wish I got her name. There also was a young Hispanic woman helping with breakfast both days I was there the 16th and 17th of February. I think she was great she treated us over the top, great service I didn’t get her name either I’m sorry I didn’t get their names but hopefully you’ll look who worked the morning before 11am of the 16th and 17th those ladies were incredibly inviting. The front desk was nice too Elvira was sweet and to the point. I wish the woman checking me in would have been more enthusiastic about me being there she was I believe Hispanic middle aged woman. She was okay just not very excited to be there. The also was a young man there he was cool.

10

kenneth

15 Feb 2025

·

Stayed 1 night

The staff was very helpful. Dining was good.Easily got directions to other areas. Only problem people did not know the name had changed!

10

James

2 Oct 2024

·

Stayed 2 nights

Nice property, but you can tell that it needs an update. The restaurant wasn’t open for dinner.

10

MORAIMA

29 Dec 2023

·

Stayed 3 nights

I liked the hotel, the room and the staff were nice. I didn’t like the breakfast buffet, it was pricey and not much better quality and variety of the ones that offer for free the two stars restaurants, I payed $64 including tip for two. They also charged $9.95 per day for WiFi services.

10

Roxanna

7 Jul 2025

·

Stayed 1 night

I loved the friendly staff and the amenities with the pool bar.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$98
February	US$110
March	US$115
April	US$152
May	US$120
June	US$136
July	US$126
August	US$83
September	US$99
October	US$106
November	US$97
December	US$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $98	17 $88	18 $100	19 $99
20 $99	21 $99	22 $118	23 $100	24 $102	25 $107	26 $107
27 $102	28 $107	29 $117	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $116	2 $108	3 $108
4 $109	5 $115	6 $113	7 $131	8 $113	9 $109	10 $108
11 $101	12 $117	13 $123	14 $113	15 $126	16 $120	17 $116
18 $109	19 $133	20 $131	21 $136	22 $127	23 $119	24 $120
25 $110	26 $133	27 $131	28 $133	29 $134	30 $102	31 $118

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Executive Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Westin San Antonio North

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Prices for upcoming dates