Hotel Green Plaza Hakone

We had a Japanese style room with a speechless mountain Fuji view,we were lucky to see it clearly both days of our stay. The onsen is well organised,clean,they provide all the amenities. Both breakfast and dinner is buffet with a big variety of Japanese and western dishes,everything is very fresh and good quality. There is a bus from Odakawa station that leaves you 5 min from the hotel.

There were some positives to our stay including the view of Mt Fugi and access to ropeway. The hotel lobby and dining area were clean. The hotel room was old, worn and dated. Not what was shown in online images. The onsen had amazing view but the facilities were old and worn. The gardens were overgrown and unkept. There were limited options for basics such as water since there were limited hours for gift shop and lounge. There was a discrepancy between what was advertised and what we experienced.

Stayed for one night with family. Great views of mt Fuji from hotel and onsen. Food at dinner and breakfast very good in quality and range. Windy during stay so no ropeway making access by public transport indirect although not an issue as travelled relatively lightly.

It is a beautiful hotel. The view of Mt Fuji from the outdoor onset was breathtaking. The buffet was delicious.

Very close to the Ubako ropeway and bus stop. Appreciated the dinner and breakfast buffets - the food was delicious! Rooms were cozy and comfortable. Onsen was nice as well.

The Japanese style dinner buffet was great! Lots of various tasty dishes and nice service. The garden and hot spring area have good Fiji Mountain view. I would definitely be back there if I travel to Hakone again.

This hotel was excelleny. Good service, polite staff, clean, had the privilege to use the onsen for a slightly extra charge..

A bit dated hotel. The location and onsen is good but the room would benefit from some upgrade.

Staffs were excellent and the level of service was the best I ever experienced. (I am a world traveler). Mt. Fuji view from the outdoor onsen was exceptional. Dining option was good enough for a couple of days. Traveling with Hakone region is a bit cumbersome since the ropeway stops at. The bus stop is Onsenso where the hotel provides a shuttle service to and from. Make sure to have a bus schedule ready. We spend more time on waiting for the bus or train. Onsen is old and outdated but functional. The room requires a significant update. Our group spent very little time in the room, so it was ok. Garden view from the room was great. We chose a Tadami room for an experience, but the Tadami mats were too heavy to fold and unfold every day. We just left it out during entire stay. Bathroom was tiny, but there were many public bathrooms in the building. We end up using a public bathroom in the building and washed at Onsen. Overall, for the price we paid, it was a great stay. I enjoyed all staffs at the facility. They were so helpful and pleasant. For that, I will come back to the Green Plaza Hotel if I visit Hokane again.

Up in the mountains. Get the Hakone free pass which helps with transportation. We were there for 4 days. Mt. Fuji came out twice and it was majestic. View of mt fuji from hotel is great especially from upper floors. The onsens were clean and relaxing. They provide yukata, casual kimonos, to wear to breakfast and dinner. We wore ours everytime. We rented the traditional tatami room. Futons on the floor was some of the best sleep I've had in months. Highly recommend purchasing the dinner options ahead of time. Delicious choices. We loved the gardens. The path from the ropeway to the hotel could use some work the first 15 meters. Kind of rocky. After that its easy overall and takes about 4 minutes to get there. This is definitely a hotel to come back to. We loved it.

We had a Japanese style room with a speechless mountain Fuji view,we were lucky to see it clearly both days of our stay. The onsen is well organised,clean,they provide all the amenities. Both breakfast and dinner is buffet with a big variety of Japanese and western dishes,everything is very fresh and good quality. There is a bus from Odakawa station that leaves you 5 min from the hotel.

施設は新しくはないが清潔にされていた。スタッフの対応も良かった。

クリーニングされていたが、浴衣が湿っぽい匂いがした。 歯ブラシを5色くらいのカラーにした方が、良いと思う。 食事は、美味しかった

Superbe vue sur le Fuji, très propre, donner et petit déjeuner plutôt bien mais hôtel vraiment désuet il faut aimer. Nous avions pris une chambre avec futon, il faut aimer aussi. Au final un peu cher tout de meme

The hotel has a great potential, location is good once once you are there but arriving to the Hotel is terrible. The free shuttle wasn’t running when we arrived to gondola station and we needed to walk in the middle of an icy road carring our luggage, the most incredible thing is the staff didn’t really care when we got to the reception. The hotel installations are quite old and you have issues with mold all over the place, the corridor had a basket on the floor to colect dropping water from the ceilings, our bathroom was smelling really bad probably due to some sewage leak behind the toilet. The onsen was OK, just like others in the same category, however the views of the Mount Fuji are not that great as you need to stand up and take you body out of the onsen waters to see the it. Also, it is a quite lateral and partial view. So don’t expect great things here. The food was OK and restaurant staff was friendly and helpful. I felt that the food standards were also a bit low compared to other places we stayed in Japan. The worst part was the reception staff, they don’t know how to cater for international guests and they are not willing to help in your way in and out of the hotel if you are not driving your own car. So here is my recommendation, DON’T stay here if you are planning to use Hakone’s public transportation to get hotel. We actually lost 1:30 hours of our itinerary on the way out because they didn’t want to run the shuttle bus 5 minutes earlier to take us to a bus sta

This hotel was excelleny. Good service, polite staff, clean, had the privilege to use the onsen for a slightly extra charge..

とても快適に過ごせました。一点、冷蔵庫の中に汚れがあり、以前宿泊された方が持ち込まれたキムチにようで、冷蔵庫がキムチの匂いです充満していました。こちらで拭き取りました。基本的に清潔でしたので、特に不満はありませんが、気を付けていただければ、更に良くなると思います。

Very clean and comfortable, beautiful view and nice onsen

Up in the mountains. Get the Hakone free pass which helps with transportation. We were there for 4 days. Mt. Fuji came out twice and it was majestic. View of mt fuji from hotel is great especially from upper floors. The onsens were clean and relaxing. They provide yukata, casual kimonos, to wear to breakfast and dinner. We wore ours everytime. We rented the traditional tatami room. Futons on the floor was some of the best sleep I've had in months. Highly recommend purchasing the dinner options ahead of time. Delicious choices. We loved the gardens. The path from the ropeway to the hotel could use some work the first 15 meters. Kind of rocky. After that its easy overall and takes about 4 minutes to get there. This is definitely a hotel to come back to. We loved it.

En general el hotel está bien, aunque llovió y no pudimos ver monte fuji desde el onsen. Las instalaciones están limpias. Lo único malo es que en ningún momento se nos informó del horario de la cena y cuando llegamos nos dijeron que la cocina estaba cerrada, por tanto perdimos la cena de la media pensión, ya que no nos ofrecieron alternativa.

Best buffet. We ate til our hearts content. The bathroom is very outdated and small so our family used the onsen daily, it had a wonderful view anyways. The hotel is Very remote and difficult to get to, but well worth it.

房間舊，而且冷氣不足，曾向酒店反映冷氣不足，要求更換房間，但回覆是沒有其他房間可更換，只給予風扇；再投訴後，於晚上約11時，酒店職員回覆可更換房間，但因太夜最後沒有更換房間。

お部屋から富士山が見えてとても満足できました。

Very close to the Ubako ropeway and bus stop. Appreciated the dinner and breakfast buffets - the food was delicious! Rooms were cozy and comfortable. Onsen was nice as well.

Hotel room was clean and spacious. We chose the traditional tatami-styled. Loved it! We had a lovely view of Mt Fuji. The service staff was efficient and courteous. Hotel was easily accessible within a 5 min walk from back of Ubago Station but through uneven terrain. Our only comment is the food quality.

I was looking for a Ryokan with breakfast and dinner (half board( included) that has the Japanese spa in the hotel. Although this didn’t have the set dinner I was looking for, the buffet style dinner to me is equally as good with decent selection. We (fam of 4 with 2 teenage kids) stayed in Kai’s ese style room and we were impressed by the size of the room as well as the direct view of Fuji mountain (when it decides to appear). Hotel is 5 min walk to the cable car station and 1 stop from the black eggs. It has shuttle to 2 bus stops too that is convenient. 1 of the bus stop is a 5 min walk too. Overall I loved it. Would recommend.

A bit dated hotel. The location and onsen is good but the room would benefit from some upgrade.

Good and bad experiences here. The best experience was the water quality in the hot spring. Unfortunately we couldn’t see Mt. Fuji from the outdoor tub due to cloudy weather but our skin got so smooth after the bathing. I bought a water cream that they produce there with their water. The location was good and bad. It was a short walking distance to Ubako rope way station. It is the best location if you want to visit Owakudani. However, the hotel is in the mountain. Absolutely nothing around there. We planned to have dinner at a near by restaurant but we ended up with adding the dinner charge to the room and the room rate got expensive after all. Dinner was good buffet style. We stayed in the standard western room. The beds were the worst quality ever! So old and springs were so hard. Our backs were hurting and we couldn’t sleep all night! I slept on the sofa. When I moved sheets to the sofa, I saw tears and rips on the mattress. Conclusion, I would love to go back for the day use for the hot spring but I will never stay in this hotel unless they buy new comfortable mattresses.

Avslappnande, gediget traditionellt spa. Eget onsen var väldigt trevligt. Mycket stora rum

This hotel is quite dated, and it shows in both the rooms and overall atmosphere. However, the traditional kaiseki breakfast and dinner were excellent, offering a wide selection of dishes to choose from. The staff were friendly and attentive, and the rooms, while old-fashioned, were comfortable enough for a short stay. The garden area seemed not particularly well maintained, which added to the sense of the property being past its prime. On the positive side, the location is convenient—about a five-minute walk to the Ropeway—and there is a shuttle bus available, though I didn’t use it. The highlight of my stay was waking up to a stunning view of Mt. Fuji in the morning, which was a real treat and made the visit worthwhile.

We enjoyed staying at this place. The lobby was clean and felt comfortable sitting in the chair before checking in. Also providing coffee for free was a nice service. We were satisfied with the dinner and breakfast because almost all the foods provided were well prepared and very delicious. We would like to visit this hotel again in the future. Thank you all the staff members for your great hospitality!

It was wonderful mostly. There were a lot of visitors who did not understand nor follow the specific etiquettes in enjoying hot springs. The hotel should do a bit more to enforce the rules. Sometimes it was very unpleasant with these visitors.

We really enjoyed our time here and people were very helpful. The only issue was that it was a bit confusing to get to the hotel and although there is a shuttle advertised it’s only down the street to the bus station. If we hadn’t called in advance we would not have been informed of how far the shuttle went. They also have some confusing spa and massage therapy information. Their hot springs and food were amazing, though. Really enjoyed our stay.

Great staff, very friendly and helpful. Dinner and breakfast buffets were delicious and good variety.

This hotel was excelleny. Good service, polite staff, clean, had the privilege to use the onsen for a slightly extra charge..

Pocos taxis y nos quedamos sin. El shutlle hasta el bus era a partir de las 9am. Demasiado tarde para el que teníamos que coger nosotros. Pocas facilidades nos dieron para los traslados.

Staffs were excellent and the level of service was the best I ever experienced. (I am a world traveler). Mt. Fuji view from the outdoor onsen was exceptional. Dining option was good enough for a couple of days. Traveling with Hakone region is a bit cumbersome since the ropeway stops at. The bus stop is Onsenso where the hotel provides a shuttle service to and from. Make sure to have a bus schedule ready. We spend more time on waiting for the bus or train. Onsen is old and outdated but functional. The room requires a significant update. Our group spent very little time in the room, so it was ok. Garden view from the room was great. We chose a Tadami room for an experience, but the Tadami mats were too heavy to fold and unfold every day. We just left it out during entire stay. Bathroom was tiny, but there were many public bathrooms in the building. We end up using a public bathroom in the building and washed at Onsen. Overall, for the price we paid, it was a great stay. I enjoyed all staffs at the facility. They were so helpful and pleasant. For that, I will come back to the Green Plaza Hotel if I visit Hokane again.

清掃スタッフが大きな洗濯袋を廊下を引き摺りながら運んでおり、その仕事への態度や宿泊客への無遠慮な態度には不快感をもった。 ホテルのスタッフなのか、どこかの業者なのか分からないが、教育が必要ではないでしょうか？

This hotel is quite dated, and it shows in both the rooms and overall atmosphere. However, the traditional kaiseki breakfast and dinner were excellent, offering a wide selection of dishes to choose from. The staff were friendly and attentive, and the rooms, while old-fashioned, were comfortable enough for a short stay. The garden area seemed not particularly well maintained, which added to the sense of the property being past its prime. On the positive side, the location is convenient—about a five-minute walk to the Ropeway—and there is a shuttle bus available, though I didn’t use it. The highlight of my stay was waking up to a stunning view of Mt. Fuji in the morning, which was a real treat and made the visit worthwhile.

En general el hotel está bien, aunque llovió y no pudimos ver monte fuji desde el onsen. Las instalaciones están limpias. Lo único malo es que en ningún momento se nos informó del horario de la cena y cuando llegamos nos dijeron que la cocina estaba cerrada, por tanto perdimos la cena de la media pensión, ya que no nos ofrecieron alternativa.

Best buffet. We ate til our hearts content. The bathroom is very outdated and small so our family used the onsen daily, it had a wonderful view anyways. The hotel is Very remote and difficult to get to, but well worth it.

Very close to the Ubako ropeway and bus stop. Appreciated the dinner and breakfast buffets - the food was delicious! Rooms were cozy and comfortable. Onsen was nice as well.

Hotel room was clean and spacious. We chose the traditional tatami-styled. Loved it! We had a lovely view of Mt Fuji. The service staff was efficient and courteous. Hotel was easily accessible within a 5 min walk from back of Ubago Station but through uneven terrain. Our only comment is the food quality.

Wonderful half-board in a Japanese style room. A bit difficult to get in and out for first timers, others than that it was great.

I was looking for a Ryokan with breakfast and dinner (half board( included) that has the Japanese spa in the hotel. Although this didn’t have the set dinner I was looking for, the buffet style dinner to me is equally as good with decent selection. We (fam of 4 with 2 teenage kids) stayed in Kai’s ese style room and we were impressed by the size of the room as well as the direct view of Fuji mountain (when it decides to appear). Hotel is 5 min walk to the cable car station and 1 stop from the black eggs. It has shuttle to 2 bus stops too that is convenient. 1 of the bus stop is a 5 min walk too. Overall I loved it. Would recommend.

Great location, for Mountain viewing, the ropeway and the boat trip!!!

Beautiful location with amazing view of Mount Fuji. Really nice to get away from the busy city and nearby cable car ride to the lakes. The outdoor spa was lovely too. Food at hotel wasn’t great and hotel is antiquated but maybe part of its charm.

The choice of food at breakfast and dinner were terrific. In addition, there was easy access to nature trails and a Hakone Ropeway station. My only suggestion for the hotel is to provide a map or information about the trails. I only found them by walking around.

This hotel is quite dated, and it shows in both the rooms and overall atmosphere. However, the traditional kaiseki breakfast and dinner were excellent, offering a wide selection of dishes to choose from. The staff were friendly and attentive, and the rooms, while old-fashioned, were comfortable enough for a short stay. The garden area seemed not particularly well maintained, which added to the sense of the property being past its prime. On the positive side, the location is convenient—about a five-minute walk to the Ropeway—and there is a shuttle bus available, though I didn’t use it. The highlight of my stay was waking up to a stunning view of Mt. Fuji in the morning, which was a real treat and made the visit worthwhile.

Up in the mountains. Get the Hakone free pass which helps with transportation. We were there for 4 days. Mt. Fuji came out twice and it was majestic. View of mt fuji from hotel is great especially from upper floors. The onsens were clean and relaxing. They provide yukata, casual kimonos, to wear to breakfast and dinner. We wore ours everytime. We rented the traditional tatami room. Futons on the floor was some of the best sleep I've had in months. Highly recommend purchasing the dinner options ahead of time. Delicious choices. We loved the gardens. The path from the ropeway to the hotel could use some work the first 15 meters. Kind of rocky. After that its easy overall and takes about 4 minutes to get there. This is definitely a hotel to come back to. We loved it.

It was a good experience. Onsen was clean and traditional. The only con is I wish they had more restaurant options than the buffet or that the buffet wasn't the same everyday. Otherwise, I would visit again.

We had a Japanese style room with a speechless mountain Fuji view,we were lucky to see it clearly both days of our stay. The onsen is well organised,clean,they provide all the amenities. Both breakfast and dinner is buffet with a big variety of Japanese and western dishes,everything is very fresh and good quality. There is a bus from Odakawa station that leaves you 5 min from the hotel.

Die Lage direkt an der Seilbahn machte es einfach, zu den Ausflugszielen zu kommen. Abends gab es ein vielfältiges Buffet.

Loved the Japanese style room. Breakfast and dinner buffet had a lot of dishes to offer. Loved that the ubako station is a short quick walk away. Very convenient for riding the tram either up to the volcanic area and then on to other sites or down to the ship and bus.

Super Hôtel, Great Onsen, diner, breakfast…

Great staff, very friendly and helpful. Dinner and breakfast buffets were delicious and good variety.

ロケーションは最高です。料理、朝、夕共にバイキングですが、美味しくは無かったです。定番のカレーも薄く、ご飯自体も美味しくなかったのが残念でした。もう少し努力していただきたいです。

Beautiful location with amazing view of Mount Fuji. Really nice to get away from the busy city and nearby cable car ride to the lakes. The outdoor spa was lovely too. Food at hotel wasn’t great and hotel is antiquated but maybe part of its charm.

Excellent retreat. Very peaceful and the buffet was great.

En general el hotel está bien, aunque llovió y no pudimos ver monte fuji desde el onsen. Las instalaciones están limpias. Lo único malo es que en ningún momento se nos informó del horario de la cena y cuando llegamos nos dijeron que la cocina estaba cerrada, por tanto perdimos la cena de la media pensión, ya que no nos ofrecieron alternativa.