Atrium Hotel, Trademark Collection by Wyndham

Good customer service and it’s very convenient for travelers.

Manage expectations - this is an average basic hotel in need of a major overhaul. It looks like efforts have been made to upgrade or update, but there's still a lot of work to be done. The rooms are quite small (quaint?), bathrooms smaller. However, my room was clean, the tiny bathroom well stocked with nicely folded towels and nicely placed toiletries. The bed was sheets only (blanket available), but effort was made to make it look appealing. I wasn't there long enough to try the breakfast. The evening clerk was pleasant and helpful; the overnight/early a.m. clerk was also pleasant. The hallway was much in need of vacuuming. From my POV, the staff seems to be doing what they can with what they have, but the photos and even name (Wyndham Trademark) are misleading. A last note about the shuttle - I waited 30 mins, but it did come (unlike some other reviewers). I was the only rider and I carried my bag onto the bus (I wouldn't need help anyway). It smelled like old smoke and had an interesting grinding sound at driving speed. The driver said it would be a 10 minute ride and that there was a restaurant across the street. When he dropped me off, I thanked him and as I exited, he said "a tip would be nice." For what - doing your job? Overall, again, manage your expectations. This is not a Wyndham boutique hotel. But if you need a clean bed and hot shower before heading to nearby MIA, it will suffice.

Bathroom incredibly small. Did not have hand towels or washcloths. Had to ask twice for them. Air conditioner made so much rattling noise had to turn off and not use. Shuttle - wasted several hours waiting for one at airport as front desk did not tell us it was a Quinta shuttle. Back to the airport shuttle - 20 minutes late. The front desk staff was very apologetic and tried to get driver to come on time Outside of window was trashy wood structures. Area could be cleaned up and not be an eye sore. The lobby was adequately furnished. Good use of space with the ‘courtyard’. Will not stay here again. Did stay because of originally being cheap. Not so cheap on return stay. Not worth any savings we could of had. Price fluctuated too much.

This was a last minute reservation and the first time staying at this hotel. I stayed for one night and I'm glad it's over. Cons: The lobby floor was filthy when I arrived. The whole room had a nasty smell, like stinky old dish water. It was strongest in the bathroom which is right at the door. There were 5-6 tiny drain flies in the shower. The shower door did not close properly. Ultimately, I did not use the shower. The water in the sink drained very poorly. The toilet was sandwiched between the wall & the shower enclosure making it an extremely tight space to comfortably void. The AC didnt cool too well & the vents were dirty and mildewed which added to the horrible smell. There was no blanket or comforter on the bed, just two top sheets. There was no microwave in the room, I had to use the one at the concession area by the lobby. The walls were dirty and there was insufficient lighting. As uncomfortable as I was, I was also too tired to complain. I just wanted to fall asleep. Pros: Check in was quick & easy. There was an effort to modernize the room and public areas. The bed was made up neatly and was comfy. The bathroom looked clean at first glance. The tv was large and had good viewing options. The place was quiet and I felt fairly safe. They had decent free continental breakfast and the rate was budget-friendly. Overall, my stay was disappointing. I would not recommend this hotel unless you just really need somewhere to crash and can't afford a nicer place.

Staff was great but the hotel is overall average. Rooms are clean but small. The bed was comfortable. Toiletries were cheap and very low quality.