Name: Residence Inn by Marriott Playa del Carmen
Address: Retorno 50 Avenida Sur, Carretera 307 Cancun Tulum Chetumal Cancun, Solidaridad, Playacar, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 8.83

Guest reviews

8.8

Fabulous

Based on 1,029 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Residence Inn by Marriott Playa del Carmen, travelers consistently praise very clean, spacious suite-style rooms with kitchens, comfortable beds, and friendly staff, while noting trade-offs like a quieter, out-of-center location and operations focused mainly on breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

chantel

3 weeks ago

·

Stayed 6 nights

Great breakfast and rooms are very nice and clean. The rooftop pool was amazing. However, staff were inconsistent. Sometimes they were helpful while other times they could not be bothered and were rude. Also, I stayed 9 nights and my room was only cleaned twice. I don't expect it to be cleaned daily but atleast every 2nd or 3rd day would have been nice. The worst part was that they advertise free shuttle to the airport and I did what I was suppose to do and the day I was leaving my shuttle never showed. I therefore had to pay over a $100 to get to the airport by taxi. Was not impressed. I expected more from the Marriott. I was very disappointed 😞

8

Lauren

13 Apr 2026

·

Stayed 6 nights

This was an amazing hotel for the budget. Our family of five was able to share one room (two bedrooms) comfortably. The pool was great for my boys (aged 11, 6 and 4) and we enjoyed breakfast daily. The location was really our only complaint. We love to walk places and there really wasn't anywhere to safely walk, so we ended up taking cabs into town daily. The hotel did offer a shuttle one of the days when it was available.

10

Lauren

15 Feb 2026

·

Stayed 13 nights

Spent 10 days here and the entire staff was great!!

10

Teresa

14 Feb 2026

·

Stayed 5 nights

Clean room and clean areas , staff gave beyond expectation of customer service

2

Dotra

31 Jan 2026

·

Stayed 2 nights

I didn’t try hard enough to make sure we got to the airport on time. They kept telling us to check an email. We never received it so we had to spend $100 just to catch a cab all the way back to the airport and that was the reason why I checked in the hotel from the first place to make sure I had a ride to the airport.

Retorno 50 Avenida Sur, Carretera 307 Cancun Tulum Chetumal Cancun, Solidaridad, Playacar, Playa del Carmen, Quintana Roo, Mexico

Location

With a stay at Residence Inn by Marriott Playa del Carmen in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Centro Maya Shopping Center and Quinta Avenida. This golf hotel is 1.9 mi (3 km) from Playa del Carmen Maritime Terminal and 2.1 mi (3.4 km) from Playa del Carmen Main Beach.

Centro Maya Shopping Center(0.5 Miles)

Playacar Golf Club(1 Miles)

Plaza Paraiso(1.5 Miles)

Paseo del Carmen(1.7 Miles)

Xaman Ha Aviary(1.7 Miles)

Mahi Golf Course(1.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, parking is available on-site, but it is limited. Free parking is offered for guests.

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Yes, pets are allowed with a fee of USD 20.00 per pet, per night. A pet deposit of USD 50 per stay is also required. Service animals are exempt from fees.

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Yes, a complimentary roundtrip airport shuttle is available upon request. Guests must contact the property 48 hours prior to arrival to arrange the transfer.

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility should be confirmed with the property directly.

The property is located in Playa del Carmen (Playacar), within a 5-minute drive of Centro Maya Shopping Center and Quinta Avenida. It is approximately 1.9 miles from Playa del Carmen Maritime Terminal and 2.1 miles from Playa del Carmen Main Beach.

Yes, there is an outdoor swimming pool available. Pool access is from 8:00 AM to 8:00 PM.

Up to 2 children aged 17 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests regarding additional bedding.

Residence Inn by Marriott Playa del Carmen

Amenities

Property description

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