Name: Residence Inn by Marriott Playa del Carmen
Address: Retorno 50 Avenida Sur, Carretera 307 Cancun Tulum Chetumal Cancun, Solidaridad, Playacar, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, MX
Price range: US$87–US$153 per night
Rating: 8.93

What guests think

At Residence Inn by Marriott Playa del Carmen, travelers consistently praise very clean, spacious suite-style rooms with kitchens, comfortable beds, and friendly staff, while noting trade-offs like a quieter, out-of-center location and operations focused mainly on breakfast.

There is no on-site restaurant for lunch or dinner and the rooftop bar is intermittent, so guests rely on delivery or nearby mall options. The rooftop pool and basic gym are appreciated, though the pool can be small or chilly and umbrellas are scarce. Some guests cite maintenance or housekeeping inconsistencies—such as AC issues, weak or doorless showers, leaks, and irregular room cleaning. Expect modern, apartment-style comfort best suited to those with a car.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and a basic gym are appreciated, with self-laundry and on-site parking available. Some note the pool is small or cold, umbrellas are scarce, garage spaces limited, and the rooftop bar operates intermittently.

Related guest reviews

8

Valerie

12 Oct 2025

·

Stayed 17 nights

La navette aéroport était à l'heure, nous sommes vraiment encadrés et avons des contacts pour toutes demandes. Le personnel est sympathique et à l'écoute. Les chambres sont spacieuses, modernes, confortables et propres. La salle de sport et piscine au Top. L'ambiance est agréable et pas trop bondé de monde. Mon seul problème était avec HÔTEL.COM qui n'a JAMAIS vraiment répondu à leur erreur, me baladant avec leur Chat et/ou leur numéro de téléphone erroné. Nous pensions avoir eu à faire à une arnaque (aujourd'hui nous sommes sûr de rien)... Même en étant rentré, ils n'ont pas répondu à leur erreur. Je ne pense pas réserver un autre séjour via cette compagnie.

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10

Elizabeth

31 Jul 2024

·

Stayed 1 night

Great rooftop pool! Easy access to all activities.

10

Johann

20 Apr 2024

·

Stayed 3 nights

new hotel, friendly and helpful staff, big apartments, underground parking, breakfast buffet,

8

Raphaelle

2 Jan 2025

·

Stayed 3 nights

Very modern hotel with parking garage available underground. Offering a gym, a rooftop pool and a laundry room on site which is ideal for families with kids. Front desk staff very friendly. Room was clean, roomy, well appointed and with really comfortable beds. However minor issues were not addressed over our 3 night stay despite being reported on the first day (eg no hairdryer, bathroom sink clogged). Overall we had an excellent experience.

10

Connie

27 Jul 2024

·

Stayed 7 nights

This hotel was a great place for our family of 26 to stay during our week long vacation. The staff was great. The breakfast each morning was wonderful! The 2 bedroom room had full kitchens and 2 bedrooms. They were clean and comfortable. Would recommend. Rooftop pool was nice.

10

Sean

26 Dec 2025

·

Stayed 6 nights

Large rooms, very quiet. Slow check in. Pool was clean but cold. Breakfasts had lots of hot options with variety across days.

8

Hui

29 Apr 2025

·

Stayed 1 night

the drain in our room did not work properly laundry only has one washer and one dryer the property is quite new and in good condition

10

JOSHEP

11 Aug 2025

·

Stayed 4 nights

Todo muy bien ojalá puedan ampliar el tiempo en la alberca, mis pequeños no pudieron usarla , por falta de tiempo!

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6

Mickey

9 Nov 2025

·

Stayed 1 night

The breakfast ran out of coffee almost every morning, the poor 1 staff had to clean and replenish food , they had no juice , they ran out of fruit and bread , the pool is nice , no umbrellas, the rooms are nice size but getting the room cleaned was a challenge, the front desk manger was not trying to be helpful, he also advised us that there is no vip , very confusing since this was one of the reasons i booked the hotel , the gym is ok but the sun hits the windows in the morning and there is no blinds , so impossible to work out in the mornings, plus there is no water in the gym , when i asked for water no one did anything about it , the laundry is nice option, and the parking is nice as well , don’t buy anything in there little store bought ice cream for a small container they charged 300 pesos,

6

Steven

31 Dec 2024

·

Stayed 6 nights

The property shows having a bar at pool but It was not open .

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Cleanliness

Cleanliness is frequently praised across rooms and common areas. A few guests reported lapses such as dirty rooms, hair in bathrooms, or housekeeping not performed daily.

Related guest reviews

4

Monce

3 Jan 2024

·

Stayed 3 nights

For the price that I paid, it was not worth it. Housekeeping never when to clean my room for my 4 days and 3 nights. I have to go and ask for toilet paper and soap. This was ridiculous. Breakfast, was good, the guys who kept clean was the two guys in the cafeteria. Apologies I forgot their names.

10

ERIKA

17 Feb 2026

·

Stayed 1 night

La habitación estaba impecable, la cama cómoda, el mobiliario perfecto, el servicio de desayuno estuvo muy rico y las personas son muy amables.

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10

Toni

6 Jan 2024

·

Stayed 1 night

Hair in shower and sink. Yuck.

10

Teresa

14 Feb 2026

·

Stayed 5 nights

Clean room and clean areas , staff gave beyond expectation of customer service

10

Daniela

23 Oct 2025

·

Stayed 2 nights

Super clean room and spacious. Staff was really friendly and helpful

2

Ritu

2 Dec 2025

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Stayed 3 nights

The room was very dirty

2

rodrigo

28 Dec 2023

·

Stayed 6 nights

Muy mal que la limpieza se realice cada 3 días y el trato del personal indiferente, aun cuando se les dijo que en la reserva decía que la limpieza era diaria.

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10

Ramiro

29 Jan 2026

·

Stayed 6 nights

Big room, clean. Good breakfast. Personal great

10

CRISTINA

6 Jun 2025

·

Stayed 3 nights

Todo excelente, cuartos impecables, colchones y almohadas súper cómodas.

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6

Sandra

21 Jan 2024

·

Stayed 3 nights

Our room was dirty. It was not cleaned before our check in

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious, modern, and well equipped with full kitchens and very comfortable beds. Some report maintenance issues (AC problems, weak or doorless showers, leaks) and occasional traffic noise in roadside rooms.

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2

Francisco J

30 Oct 2024

·

Stayed 2 nights

No funcionó el aire acondicionado ni el agua caliente

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8

Craig

3 Mar 2025

·

Stayed 4 nights

I felt our stay was above average. But our AC unit was a bit noisy and the room we were in wasn't soundproofed from outside sounds. Sometimes it sounds like someone was trying to open our door. Sucks if you're paranoid which we weren't. However, the kitchenette was a welcome surprise: there was a two burner electric stove, microwave, dishwasher and full size fridge. No ice machine but there was a tray available to use bottled water to make ice. All of the staff were immensely helpful and accomodating. ATM on site for MXN and USD was a massive plus! Breakfast was great. There was slight variety daily but ensure that you go before 9am it get crowded. Also, there is limited parking in the garage underneath the hotel. If you are a nightowl, will be parking in the parking lot and have to endure a decent walk to the lobby. We would stay again. The pros outweighs the cons.

6

Jennifer

21 Oct 2024

·

Stayed 1 night

Room had a leak in it and carpet was soggy wet. When asked to switch rooms they took us to a room that had more water on the floor and smelled like mildew. Stayed in original room and said something more to staff in morning and they blew us off again.

10

Rachel

13 Jun 2025

·

Stayed 1 night

Super comfortable beds

10

Markus Andreas

13 Oct 2025

·

Stayed 1 night

I stayed only one night. Room was very spacious, big kitchen included. I really liked the hotel.

10

Sean

26 Dec 2025

·

Stayed 6 nights

Large rooms, very quiet. Slow check in. Pool was clean but cold. Breakfasts had lots of hot options with variety across days.

10

Abhishek

27 Jan 2026

·

Stayed 1 night

Very nice spacious and luxurious room. Friendly staff and great breakfast.

10

Miguel

17 Jun 2025

·

Stayed 6 nights

The property is very clean. Room attendants made sure that the room was very clean on a daily basis and gave you fresh new towels everyday. Rooms were bigger than regular hotels. It had a full kitchen with a big fridge and came equipped with a stove, pots, pans, utensils, toaster, microwave, plates, cups, coffe maker, etc. Only about a 5 minutes drive from Xcaret, Xplor and Xenses as well as other attractions. Will definitely reserve again in the future. By the way, very minimum carpet area in the room. Only under the beds and sofa so no moldy or humid smell in the room. Plenty of space in the room for 4 people with 2 actual queen beds. Unlike other hotels that advertise queen beds when in reality they are actually full beds.

8

Stacey

17 Aug 2025

·

Stayed 1 night

Room was beautiful, comfortable and homie. Beds very comfortable. But the water pressure in the shower was ridiculous! I had to take a quick body shower and wait til we went to next hotel to wash hair.

8

Kadie

6 Sept 2025

·

Stayed 5 nights

The room was huge and had everything I needed. The breakfast was good and offered a variety each day. It was quiet and convenient.

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Service

Staff are widely described as friendly and helpful at check-in and throughout stays. Recurring complaints mention front-desk attitude or follow-through (slow check-in, missing invoices or promised perks, or limited help with issues).

Related guest reviews

2

Miriam

16 Oct 2025

·

Stayed 1 night

The star it’s sooo rude and they try to blame my self in their mistake and charge me for transportation when I submit the request with a form they send me the receptionist said no supervisor around and no way to help me the only way pay them extra this is so unprofessional and rude I feel scammed

10

Teresa

14 Feb 2026

·

Stayed 5 nights

Clean room and clean areas , staff gave beyond expectation of customer service

10

Terry

15 Oct 2025

·

Stayed 14 nights

The front desk staff was incredible, they helped with everything from ordering food to giving directions.

2

Ramon

19 Mar 2024

·

Stayed 1 night

Very Bad Check in. Very Rude reception.

8

Cindia

14 Sept 2025

·

Stayed 1 night

El recepcionista que nos tocó muy poco accesible y amable

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8

JOSE ALBERTO

21 Jan 2026

·

Stayed 2 nights

ALL GOOD, BUT THE HOTEL HAVE NOT SENT THE REUESTED INVOICE

10

Lauren

15 Feb 2026

·

Stayed 13 nights

Spent 10 days here and the entire staff was great!!

10

Sergio

26 Mar 2025

·

Stayed 6 nights

The staff was super friendly, our room was always clean an shiny (thank you Noemi) and all the experience in the hotel was wonderful. We will come back here for sure.

10

Maria

26 Sept 2025

·

Stayed 3 nights

The staff is very friendly and help me a lot. I had a problem with my credit card 💳 and they allowed me to pay in cash 💰. The room was amazing super clean and convenient, it has refrigerator, stove, and microwave with utensils. 100% recommend it.

2

Jose Leopoldo

24 Oct 2025

·

Stayed 1 night

Pesima atencion en la recepcion. Nos exigen identificaciones de los menores, sin avisar y obviamente no ibamos preparados

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Location

Out-of-center location near Xcaret parks and a mall/supermarket; downtown and the beach typically require a car or taxi. Guests like the quieter setting but note limited walkable dining.

Related guest reviews

10

JI YE

14 Apr 2025

·

Stayed 3 nights

It takes 450 pesos round trip taxi ride to Playa del Carmen when it is only 8min drive away.. There is a big supermarket across the street tho. But other than that, nothing else. Swimming pool is shallow.

10

Alexia

26 Aug 2025

·

Stayed 18 nights

Hôtel très sympa, à 10 min en voiture de la Quinta Avenida. Personnel sympathique, a l’écoute. Chambre double propre, bien équipée, et très moderne. Piscine sur le rooftop super pour les apéros de fin de journée

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10

José

27 Apr 2025

·

Stayed 5 nights

Excellent location! Breakfast options change daily. Just a few minutes' drive from Xcaret Park, Cirque du Soleil, and more.

10

JOSE

8 Oct 2025

·

Stayed 3 nights

Muy bueno, alejado del centro y el tráfico, si llevas vehículo, es ideal

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10

Connie

21 Jul 2024

·

Stayed 7 nights

We spent 7 nights here. Staff was very helpful and friendly. Breakfast each morning was excellent variety and very good. Rooms were spacious and cleaned daily. Would recommend highly. Only downside is you need to have transportation to get to Playa Del Carmen. No walkable streets near by.

10

Nicholas

2 May 2025

·

Stayed 7 nights

We had a great stay at the property! We were a bit worried due to the location being a bit far from downtown except there was an excellentwell lit path right from the hotel to the strip. It was an easy 20-30 minute walk or a faster bike ride. We rented bikes and took them everywhere hotel had a bike rack in parking however it could use a bit of an upgrade as was falling apart. Room was great as well as the rooftop being the major highlight. Would be amazing if the rooftop bar was open but could bring own food/drinks up instead. 10/10 recommend if you are looking for a great non all inclusive stay in Playa!

8

Laura Rosela

29 Aug 2025

·

Stayed 3 nights

El hotel está un poco alejado de la zona turística y no hay restaurantes ni lugares para comer cerca a los que se pueda ir caminando, sobre todo por el tema del calor y el sol. Los taxis cobran alrededor de $200 pesos para ir a la 5ta Avenida, que está a menos de 10 minutos. Las instalaciones del hotel se mantienen limpias. Tuvimos un inconveniente con el aire acondicionado, pero nos cambiaron de habitación de manera rápida y sin problema. La señorita encargada de la limpieza en el comedor es muy amable y servicial, al igual que todo el personal en general.

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10

ZHE

18 Nov 2025

·

Stayed 5 nights

Stay 5 nights in this hotel, staff service is great, they speak Spanish and English both, check in service very smooth and easy, after you book the hotel, they do send your complimentary airport shuttle booking link that you can fill it up, and you receive the voucher shortly. From cancun international airport to the hotel is about 1hour drive, room is very clean, and they do have kitchen in the room. Breakfast is from 7am to 10am everyday, very close the Xscaret park and Playa de carmen downtown, about 6-10mins drive, taxi easy to book, there is also a grocery store SORIANA and Starbucks close by, which about 6mins walk. They also have a MTS tour desk in the lobby from 8am to 4pm, that you can also book the day trip if you want visit chichen itza, Tulum, Xscaret park etc. Overall is good.

8

Anna

12 Feb 2025

·

Stayed 7 nights

Great location, easy to get around with taxi or collectivo

8

Peter John

23 Jan 2025

·

Stayed 28 nights

We would give the hotel a 5/5 if the location was close for walking. We did walk to the closest mall, but found it tough carrying groceries etc. that far.

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Dining

Breakfast is generally considered good with some variety, though several reviews mention limited rotation or items running out. There is no on-site restaurant or room service for lunch/dinner, and the rooftop bar is not always operating.

Related guest reviews

10

Guadalupe Adriana

2 Jan 2024

·

Stayed 7 nights

El personal es muy amable, adiocional la persona que esta en la recepción y da la información de los tours muy atento estuvo siempre al pendiente. Solo que falta organización en el desayuno los huéspedes se acababan rapido el bufete y luego se tardaban en sacar mas, al igual que el jugo.

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6

BINU CHERIPERIL

3 Sept 2025

·

Stayed 3 nights

No dining options at the hotel..Only breakfast is available.They don't have a restaurant where you can have lunch and dinner.No drinking water is available.They give you a 500ml bottle of water as a compliment.You have to rely on Uber eats or Door dash if you want food.No dining options nearby the hotel either..Guess Marriott facilities and utilities vary by country.

10

Bernardo Gonsalez

27 Nov 2025

·

Stayed 4 nights

The room was clean, staff on the lobby were friendly, and the best was the breakfast. Great variety greast testing andclean dinning area.

6

Kierra

16 Mar 2024

·

Stayed 7 nights

Good basic hotel, no shuttle service to the beach. Even though it is advertised on their website. Staff are friendly and helpful. Very clean. Decent pool area up top. No outside seating area around the hotel. Very little dinning options. Small buffets for breakfast and limited restaurants in walking distance. Needs shuttle service. No room service. All in all, good safe stay but needs to be accommodating for the customer.

8

Andrés

12 Jan 2025

·

Stayed 9 nights

En general es un excelente lugar para hospedar se sin embargo deben variara mas las opciones de desayuno

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8

Andrea

15 Aug 2025

·

Stayed 7 nights

Breakfast was good but same food everyday.

2

Garry

21 Oct 2025

·

Stayed 1 night

We were told there was a restaurant, there was not and a bar at the pool, there was not! Poor breakfast, you had to ask to a pad of butter, one was given out per person.

10

Abhishek

27 Jan 2026

·

Stayed 1 night

Very nice spacious and luxurious room. Friendly staff and great breakfast.

10

Ramiro

29 Jan 2026

·

Stayed 6 nights

Big room, clean. Good breakfast. Personal great

6

Mickey

9 Nov 2025

·

Stayed 1 night

The breakfast ran out of coffee almost every morning, the poor 1 staff had to clean and replenish food , they had no juice , they ran out of fruit and bread , the pool is nice , no umbrellas, the rooms are nice size but getting the room cleaned was a challenge, the front desk manger was not trying to be helpful, he also advised us that there is no vip , very confusing since this was one of the reasons i booked the hotel , the gym is ok but the sun hits the windows in the morning and there is no blinds , so impossible to work out in the mornings, plus there is no water in the gym , when i asked for water no one did anything about it , the laundry is nice option, and the parking is nice as well , don’t buy anything in there little store bought ice cream for a small container they charged 300 pesos,

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Month	Average price
January	US$107
February	US$95
March	US$88
April	US$85
May	US$82
June	US$96
July	US$97
August	US$68
September	US$68
October	US$60
November	US$76
December	US$113

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $93	3 $93
4 $96	5 $96	6 $96	7 $93	8 $96	9 $93	10 $92
11 $96	12 $96	13 $93	14 $96	15 $93	16 $96	17 $93
18 $96	19 $96	20 $95	21 $96	22 $96	23 $92	24 $96
25 $96	26 $96	27 $99	28 $113	29 $123	30 $140	31 $153

Residence Inn by Marriott Playa del Carmen

Prices for Residence Inn by Marriott Playa del Carmen

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed, Garden View (Balcony)

Suite, 2 Bedrooms, Golf View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds

Studio, 1 King Bed

Guest reviews of Residence Inn by Marriott Playa del Carmen

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Playa del Carmen

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $136	19 $118
20 $108	21 $90	22 $90	23 $93	24 $93	25 $87	26 $96
27 $92	28 $93	29 $93	30 $93