Motto by Hilton Tulum

Best hotel to stay in Tulum City! Wonderful staff! Amazing atmosphere! Safe environment!

Great service and staff. Pool area was amazing. Lots of nice restaurants in the neighborhood and easy to go everywhere with the bikes.

The hotel itself is lovely. Spotless, modern, beautifully decorated. Be prepared to pay a significant tax upon arrival ($20 USD per night) and to have a fairly small room. The WiFi is also very, very shaky in the room and on the rooftop. The food is fairly good, we really enjoyed the breakfasts which were included in our package and felt nicer than the average hotel buffet. It did feel a bit cheap that they wouldn’t include a cappuccino or latte etc as the coffee with breakfast, they only allow a Americano which was quite poor. Given how good Mexican coffee can be that was disappointing! The staff were friendly and helpful. We had a faulty air con situation in our room so it was freezing for the first couple of nights and they tried to adjust it for us. In the end we worked it out ourselves but they did send several people up to help. Worth noting that when we arrived they put us in a room with a view of a brick wall and incredibly loud construction sounds coming from the room above - they soon moved us which we appreciated. Also be warned that while advertisements say you will get a rental bike included in your room that is only for one of you (if you’re a couple like us) which in all honesty feels really cheap. You have to pay for a second bike rental. One per two people is… a bit weird. There is an excellent Gelato place just opposite the hotel and some good local eateries a short distance away. The pool at the hotel is also lovely.

Price was right! Breakfast included was delicious restaurant style breakfast not your typical breakfast buffet

The room was in good condition but the service I experienced could use improvement. I asked for a robe and slippers and was told they don’t know what that is. The staff at the rooftop bar were also very friendly one moment and then didn’t recognize me later in the day and treated me like I wasn’t a guest.