Papitos Bacalar Hotel and Marina

No hot water in the showers. We understood they are cabins, not hotel rooms, so we expected that. We got the ensuite King size bed room for 1 night. The room was comfortable, bed comfortable, a charming cabin with an outdoor lovely deck with chairs and a table. The room has a partial view of the lagoon and very convenient, as the tours leave from it's own deck. The toilet was dirty, with marks around the toilet seat and loose, and the fact that there was no hot water was strange and inconvenient. Very quiet at night, which we loved. The staff was amazing. The restaurant had good food and also great service. Nevertheless, we had a lovely time but booked another hotel for the following night for comfort.

Great location on the lagoon, on site parking available, bathrooms could be updated.

not good

The room was not in sleeping and resting conditions. I checked in on June 3rd and checked right out. I explained to the receptionist that there was a lizard in the room and the bed sheets were soiled, there seemed to be mice poop in the pillows. I showed it to the receptionist and she said, it was roof dust but the whole room looked disgusting and dirty. There were open cracks in the room floor where more insects or rodents could get in the room. The AC wasn’t working properly either and not acceptable for Bacalar’s hot humid weather. I open a refund claim with Expedia but my claim was denied. I never spent a night in that place and checked right out same day. Do not reserve this place, it will ruin your vacation.

As soon as we walked in we notice AC was not working and at a 95 degree weather plus humidity, it was very uncomfortable being inside the room. Also the bed had bed bugs and sheets were dirty. In addition there were spiders and a lizard in the room. We were there for approx. 2hrs and decided to stay at another hotel. All of this was reported to the person in charged and to Expedia. Horrible experienced!