Casa CARIBE Cancun

The hotel had a private pool and a beach front, the beach can use a lot pf cleaning and weed removal. The breakfast included in the booking was very poor and low quality.

Property was beautiful. I loved all the greenery around the hotel. I loved the vibe like rustic cabins. The decor was beautiful. Very close to the ferry to go to isla mujeres. The pool was open 24 hrs. We stayed 2 nights.

This is a very basic hotel - rustic yet very clean ! We chose this hotel for its location - walking distance to the ferry to Isla Mujeres. A simple breakfast ( coffee and toast) was provided in the morning and you are within walking distance to the beachside restaurants and a lovely public beach (playa del ninos) which was very clean , plenty of beach with palapas , change rooms and a lifeguard. They have a private parking lot if you have a car.

Shower temperature and shower head. Pkus looking forward to seeing what happens with the old dock. If they will renovate. Also they could have a better breakfast and better hours for food options.

staff not helpful at all and property was dirty, limited food options and the peer that goes into the sea is a health and safety hazard! great place to go if you want lizards walking around your feet at breakfast tho!

Although there’s no elevator, we don’t mind. The view from the balcony is spectacular. Also the pool is enough to spend a relaxing day. We booked it as it is right next to Ultramar Ferry going to Isla Mujeres, our favorite island. I will definitely go back here!

Only there for a short time but the pool and surrounding areas were dirty and not well maintained

The pool was our favorite hang out while spending time at the hotel. Very near the ferry for ease of transportation to Isla.

We just checked out, terrible experience ,staff doesnt speak english, room/accommodation advertise expedia website that we rented is far from what the photos shows, dont get fooled by the picture very dirty, so much molds in the shower door , shower knob very dusty we got the ocean view , also the free breakfast theyve mentioned is a bland coffee, orange juice and a piece of bread . The breakfast you think it is thats not it you have to pay for eggs etc. Pool hasnt been cleaned probably for years you pay for the ocean view , convenient to ultramar ferry going to isla mujeres thats it. Youre on your own here nobody speak english staff lounges more than the tourist.theyve ruined my birthday vacation. Dont ever come here. For all the western country folks dont ever come here. Pay more to stay hotel zone area than here. Trust me. Im not a complainer i rarely do reviews. Only reviews either i have the best experience or worst. This one is the worst! If you dont speak spanish dont come here!

Right next to the ferry port to Isla Mujeres. Rooms with a nice water view and pool

accueil avec un chien aboyeur,personnel mutique lors de notre arrivée, pas la bonne chambre pour la premiere nuit.Installations tres rudimentaires. Propreté inexistante(insectes dans la chambre).Etablissement decrepis,seul point positif:la proximité avec les ferries.

Isla Mujeres에 갔다오기에 편할 것 같아서 Puerto Juarez에서 가까운 Casa Caribe Cancun에서 2박을 했는데 잘못된 선택이었습니다. 예약하기 전에 깨끗하지 않다는 리뷰 몇개도 보고 물에 소금기가 있다는 리뷰 1개도 봤지만 그렇게까지 엉망일지 몰랐습니다. 체크인할 때 침대시트와 베개커버에 머리카락이 여러 가닥 있어서 교체를 요구했는데 다시 가져온 침구도 지저분하여 다시 교체했습니다. 식탁의자의 방석과 천으로 된 소파가 너무 더러워서 그냥 앉을 수 없어서 수건을 더 요청하여 수건을 깔고 앉았습니다. 바닥도 청소를 안한 듯 모든 곳이 더러웠습니다. 수도에서 나오는 물에 소금기가 있었는데 마치 바닷물 같았습니다. 소금기 자체보다 더 큰 문제는 그것으로 인해 파이프를 비롯한 금속 류가 부식되는 것이었고 광범위하게 부식된 것을 확인할 수 있었습니다. 그 물로 샤워하고 양치질할 수 없다고 판단되어 직원에게 이야기했더니 물에 chemical이 있어서 그렇다면서 큰 통의 natural water를 주었습니다. 샤워할 때는 수도에서 나오는 물로 먼저 하고 natural water로 소금기를 씻어 냈고 양치질, 세면 모두 natural water로 했습니다. 숙박했던 방에서는 바다가 바로 보이지 않았지만 바다 바로 앞에 위치하여 공용 식사공간에서는 바다전망도 좋았고 페리 선착장도 바로 보여 위치는 좋았습니다. 하지만 그 위치가 아까울 정도로 숙소 상태가 나빴고 건강이 걱정될 정도 였습니다. 멕시코 6주여행 중 묵었던 숙소 14곳 중에서 가장 나빴고 지금 이 리뷰를 쓰면서 그 곳을 기억하는 것 까지도 끔찍합니다.

I was very disappointed the pictures are outdated the room was duaty, smelly, not hot water, no working lights in the living room and no one came to repair will never return to this hotel.

Our room was so bad we didn't even stay. Immediately booked hotel elsewhere. Chair and couch in sitting area appeared covered in years build up of dirt so no wonder there is no photo of it. Stains on walls. Mold. Yellow stain on mattress cover. I cant understand the 10/10 ratings. Perhaps those guests had better rooms.

The place has a nice view to the sea and my children enjoyed the pool, however, the interior of each room needs remodeling and maintenance. I rented 2 room and in one the water from the shower had a rotten egg smell and the other room didn’t have hot water. Humidity smell was in one of the rooms. Faucet was loose. I killed 2 roaches. Needs more cleaning and discard old silverware.

La stanza anche carina ma l’unica cosa che avevano fatto era stato cambiare le lenzuola. Era tutto terribilmente sporco e nel letto c’erano degli insettini. Ho cambiato hotel

The pictures don’t reflect the hotel’s current state. It was dirty, run down, the air conditioner did not work well and there was a brown mouse running around the kitchen. We booked a quick one night stay to help us get to the airport on time for an early flight. We were only there for 12 hours otherwise we would have booked elsewhere.

The leaving room and bedrooms fans was too slow just like its not working. Thankfully bedroom has AC, leaving room was feeling like a hot furnace. No one came to clean the room, no towels were changed, no hand wash, the water from kitchen wash basin and bathroom sink was always hot from which we cant even wash our hands. The leaving room was dirty with dust in the floor and tables and kitchen top. The only good thing is the hotel has pool facing sea side. I dont recommend this hotel to anyone

The room was dirty, the cieling and walls were chipping and falling. The water to shower and brush your teeth was salted water. They didn’t accommodate or help make the situation better.

The hotel is run down . The room was damp and smelled terrible.No bath towels only pool towels for pool.The bed was hard . Defiantly would not stay there again. Just spent one night and couldn’t wait to leave.

The room and hotel area was nice, nothing bad to say about them. However, the room was listed as 80 square meters, and it was not that big, maybe 45-50m2. Additionally, we should have paid in advance, because when translating currency on premise they added 400 pesos to the price of the room compared to the listed price in dollars. Additionally, one of the reasons we booked this hotel is that the listing said that they offer airport transport. I tried contacting them for more than a week and finally when they replied they said that they have no airport transfers.

The room was beautiful. But from the outside you could never tell. Its right beside the ferry terminal so thats always noisy

Check in was really fast and easy. The location was good for walking. Lots of delicious restaurants in the area. The pool was refreshing. Our suite was spacious and comfortable. We will be staying again.

Receptionist was sleeping on the front desk when we arrived, after taking a few moments to wake up he showed us to our room. The room was not clean, shower water smelled like sewer water and the heat setting knob, in the shower was rusted stuck. The bed was comfortable and clean. Dogs were barking in the alley all night, We also realized Puerto Juarez isn’t somewhere you would stay for vacation. There are no restaurants or anything in this area, and as a gringo I probably wouldn’t be walking around there after dark. The “continental breakfast” consisted of white bread and coffee/orange juice. The pictures show a hotel right on the beach, but it isn’t somewhere you can go swimming. We were planning on staying 3 nights but checked out the next morning for a resort hotel in the Zona Hotelera, in a completely different price range, you get what you pay for. We asked for an early checkout and the money back for the next two nights, but they told us it was not possible, they probably told Hotels.com we fulfilled our entire stay.

The property looks very rustic, but it could really improve on updating the rooms. The structure looks nice from the outside, but they should improve the rooms, and the stay would be much better.

This place had a nice authentic charm to it. Although it was in need of renovations I found the place to be comfortable and cozy. My only complaint is that I got this place because it had a kitchen with an oven and stove however they supplied zero cooking utensils!! No pots no pans, nothing which defeated the purpose of me getting this place! You get 2 plates, 2 glasses, two sets of silverware, and 2 mugs for coffee but no coffee maker! Who wants to go out and buy pots and pans while on vacation? Not me.

You cant lock the doors from inside and it was really stressing me out. I couldn't sleep properly at all.

Water is salty to take shower

Great stay on the 4th floor room with a patio and kitchen. Wonderful view of the sea and Isla Mujeres.

Small hotel, very calm and peaceful. Older place in need of some TLC, but overall nice place with good size apartment style rooms.

The room and hotel area was nice, nothing bad to say about them. However, the room was listed as 80 square meters, and it was not that big, maybe 45-50m2. Additionally, we should have paid in advance, because when translating currency on premise they added 400 pesos to the price of the room compared to the listed price in dollars. Additionally, one of the reasons we booked this hotel is that the listing said that they offer airport transport. I tried contacting them for more than a week and finally when they replied they said that they have no airport transfers.

Check in was really fast and easy. The location was good for walking. Lots of delicious restaurants in the area. The pool was refreshing. Our suite was spacious and comfortable. We will be staying again.

El lugar no estaba listo a la hora del check-in, tuve que entrar y esperar adentro porque estabamos cansadas y ya no queríamos estar en la calle, asi que les pedí que me dejaran entrar porque llegue desde temprano y estuvieron alargando el checking y de todas maneras no estaba listo, parece que solo una señora es la encargada de limpiar todos los cuartos, lo cuál lo hace imposible entregar a tiempo. Me hicieron un cargo extra de 300 pesos mexicanos hasta el momento en el que fui al lugar, porque iba con mi perrita de servicio y pese a que habia escrito con antelación que la llevaba y que en la página decía que por perros de servicio no habían cargos extras, aún así me los cobraron y les dije que deberían ser transparentes a la hora de dar la información en la pagina. Por otro lado, sólo tiene agua salobre, lo cuál me hacia sentir que no tenia caso bañarme después de ir a la playa porque seguía salada e incómoda. El lugar es viejo, y lindo por áreas pero el baño en muy mal estado, la tubería estaba tapada y tuvimos que pedir que llegaran a arreglarlo. Tienen cocina y microondas, pero no tienen ningún tipo de utensilio para usar la cocina, asi que no esperen cocinar a menos que anden sus propias cacerolas, toallas, cubiertos, etc. La perrita que tienen, "Nala" no fue muy amigable con la mía, pero me decían que nunca habia pasado antes, pero es para que lo tengan en cuenta por si viajan con mascotas. El desayuno son dos tostadas de pan, jalea, mantequilla, café, jugo o té.

It is located down in a back alley and looks very sketchy at best. We checked in late at night and thought about going elsewhere before we checked in but instead thought to check it out. The guy was nice and offered to help carry our bags up three flight of stairs. Very nice guy. A+. The room was a little musty but the bed was clean so we stayed the night. The next morning we got up very early to head to Itza Chichen. When we got home in the late afternoon we went to take a shower. When we turned on the shower the worst rotten egg smell in the world stank up the entire room. We opened the door to air the place out and let the water run hoping it would clear out but no. It was disgusting . We went down to the office and asked the desk clerk to come to our room to smell the foul odor. He agreed and said it smelled worse than most. I thought to myself, could it get worse? We asked for a refund on the two remaining nights and were denied after speaking with the owner. Even though his own guy said it was really that bad. We booked another hotel and left. This is THE place those commercials warn you about. Showing up to a sketchy place and checking in to a stinky room. BAD experience. AVOID this place no matter how cheap it seems. Unless you're okay smelling like rotten eggs. They couldn't pay me to stay at this hotel.

Small hotel full of Mexican charm. Staff were very helpful with any question and request. Absolutely loved my stay here, would again without a doubt. From transportation arrangements to general area and tourist info, I really appreciated all the help and tips. Thanks for the wondeful memories!

This place is perfect for those who don't want to be on a resort or in the busy hotel zone. The place is old and showing signs of wear, but the outdoor area was beautiful, right on the water and next door to the Isla Mujeres ferry. Lots of excellent local places to eat that are very close and reasonably priced. Room was clean and staff was friendly and helpful. If you are looking for a more authentic mexico experience than the resort life, then this is the place for you.

Check-in and check-out were seamless. The bed was comfortable. The AC dripped water from the wall onto our suitcases. What really upset us was the breakfast that was supposed to be included. Not only were there only two high carb breakfast item options, neither of which we were interested in eating but we were asked to pay for cream for our coffee! Seriously!?! A complimentary bottle of water on arrival would have been a nice touch ... and certainly a cup of coffee with cream in the morning!!

Pésimo servicio al cliente

We just checked out, terrible experience ,staff doesnt speak english, room/accommodation advertise expedia website that we rented is far from what the photos shows, dont get fooled by the picture very dirty, so much molds in the shower door , shower knob very dusty we got the ocean view , also the free breakfast theyve mentioned is a bland coffee, orange juice and a piece of bread . The breakfast you think it is thats not it you have to pay for eggs etc. Pool hasnt been cleaned probably for years you pay for the ocean view , convenient to ultramar ferry going to isla mujeres thats it. Youre on your own here nobody speak english staff lounges more than the tourist.theyve ruined my birthday vacation. Dont ever come here. For all the western country folks dont ever come here. Pay more to stay hotel zone area than here. Trust me. Im not a complainer i rarely do reviews. Only reviews either i have the best experience or worst. This one is the worst! If you dont speak spanish dont come here!

Place was cute. Had to walk 10 mins to get to the beach. My airpods were stolen. I tried to contact them multiple ways but they were unresponsive. I could see where they were on the map. Very upsetting.

30 minutes from the airport and right across the ferry boat to get to Isla Mujeres

This property is good for those wanting to stay away from the hustle and bustle of Cancun. It is super close (under 5 min walk) to the ferry port and it’s close a really good restaurant called San Remo, which was great!

This is a very basic hotel - rustic yet very clean ! We chose this hotel for its location - walking distance to the ferry to Isla Mujeres. A simple breakfast ( coffee and toast) was provided in the morning and you are within walking distance to the beachside restaurants and a lovely public beach (playa del ninos) which was very clean , plenty of beach with palapas , change rooms and a lifeguard. They have a private parking lot if you have a car.

The room was beautiful. But from the outside you could never tell. Its right beside the ferry terminal so thats always noisy

Receptionist was sleeping on the front desk when we arrived, after taking a few moments to wake up he showed us to our room. The room was not clean, shower water smelled like sewer water and the heat setting knob, in the shower was rusted stuck. The bed was comfortable and clean. Dogs were barking in the alley all night, We also realized Puerto Juarez isn’t somewhere you would stay for vacation. There are no restaurants or anything in this area, and as a gringo I probably wouldn’t be walking around there after dark. The “continental breakfast” consisted of white bread and coffee/orange juice. The pictures show a hotel right on the beach, but it isn’t somewhere you can go swimming. We were planning on staying 3 nights but checked out the next morning for a resort hotel in the Zona Hotelera, in a completely different price range, you get what you pay for. We asked for an early checkout and the money back for the next two nights, but they told us it was not possible, they probably told Hotels.com we fulfilled our entire stay.

I liked the carribean style of the buildings and the garden. But it is next to an embarquement quai and noisy. The breakfast amenities are not so welcoming and could be more clean.

It was a perfect place to stay one night to be close to ferry to Isla. A small Mexican hotel with nice view, friendly staff. Had some quaint character and guests from all over to chat with over morning coffee in the breakfast area. One of the employees walked with us and our bags to the ferry, above and beyond what he needed to. There were a few restaurants and bars in the area.

This place is perfect for those who don't want to be on a resort or in the busy hotel zone. The place is old and showing signs of wear, but the outdoor area was beautiful, right on the water and next door to the Isla Mujeres ferry. Lots of excellent local places to eat that are very close and reasonably priced. Room was clean and staff was friendly and helpful. If you are looking for a more authentic mexico experience than the resort life, then this is the place for you.

This hotel is right around the corner from the ferry to Isla Mujeres. After a long flight, Casa Caribe was a perfect stop before heading to the island the next day. There was a lot of construction in the area due to hurricane damage. Be aware that "breakfast included" means toast, coffee and juice but the family will make you a more substantial breakfast for a very low cost.

Right next to the ferry port to Isla Mujeres. Rooms with a nice water view and pool

The hotel had a private pool and a beach front, the beach can use a lot pf cleaning and weed removal. The breakfast included in the booking was very poor and low quality.

The room was a good value and truly a walking distance to the Isla Mujeres ferry. Their breakfast was a joke.

We stayed in the room with access from the third floor via circular stairs - beautiful view and private balcony. Continental breakfast was only toast, coffee and tea. Could have had some fruit...

Only a place to sleep.. thats it.. skip the shower. Skip the resturant. Got this only because of walking dist to the ferry. Shower was pee warm, resturant was way over priced for rubber eggs. Only stay if we need to be close to the ferry

Los teléfonos que vienen en la página no funcionan, los llamas y manda directo a buzón. Eramos 3 personas y solo había 1 toalla en el cuarto, cuando solicité el resto me dijeron que no había más toallas. El ventilador de un cuarto no servía ni prendia la luz, adicional la única tv no servía el control. También comentar que el desayuno sirven medio vaso de jugo, media taza de café, una rebanada de fruta y una rebanada de pan tostado lo cual es una grosería, en ese caso es mejor que no den nada.

Check-in and check-out were seamless. The bed was comfortable. The AC dripped water from the wall onto our suitcases. What really upset us was the breakfast that was supposed to be included. Not only were there only two high carb breakfast item options, neither of which we were interested in eating but we were asked to pay for cream for our coffee! Seriously!?! A complimentary bottle of water on arrival would have been a nice touch ... and certainly a cup of coffee with cream in the morning!!

This hotel is right around the corner from the ferry to Isla Mujeres. After a long flight, Casa Caribe was a perfect stop before heading to the island the next day. There was a lot of construction in the area due to hurricane damage. Be aware that "breakfast included" means toast, coffee and juice but the family will make you a more substantial breakfast for a very low cost.

2 minute walk to ultramar ferry. Good for an overnight. Included breakfast was a slice of melon and a dry piece of toast, coffee and juice. They showed us a hand written unpriced list of items. We ordered presuming they were part of the breakfast, they were not and we had to pay extra for these

Comfortable hotel, near El Niño beach, staff is nice and helpful, well located in puerto Juarez. Breakfast is poor, toasts and “coffee”, some sort of coffee.

No hot water shower, asked staff, no english speaking, came up, did not fix, sort of said it's hot but did not get hot shower in 6 days. water smells, no dead bolt, it was there but broken. best thing was the bed was great & comfy. price cheap, now know why. don't stay there. upgrade. continental breakfast was watered down tang of sorts & small slices of white bread you could toast. coffee ok & tea selection ok. you could buy breakfast there but didn't want to