Hyatt Vacation Club at Desert Oasis

We spent two nights with our kids (10 and 18 yrs old) last week. The hotel is super clean, quiet with and oustanding customer service and staff. The activity center provides shade, games and A/C during the hot hours after lunch. They have a beautiful pool, spa and an adult pool for the guests with no kids. Perfect for anyone. The kitchen is full of equipment to cook, heat or just have breakfast before any plan. We brought an inflatable mattress for extra bedding without a problem. We definitelly recomend this place. Palm Springs is not too far for dinning, dancing or experiencing culture and festivals.

This is the best resort in the area. They have the most activities for kids and are very welcoming. Very very clean. Great pool and hot tub.

Great, comfortable place. The pool area has lots of lfun things to do and the cabanas are affordable. The room was very large with everything you need. We'll be back!

Variety of pools. Gym was excellent. East self-parking. Fully stocked kitchen

As always, one of our favorite places to stay in Palm Springs. The heated pools, including the lap pool and all of the walking trails are a great addition. The rooms are always clean and they always have a full set of dishes and pots and pans for us to cook our own meals.

Older but in good condition, suite had kitchen as well as washer dryer. Pool area was very nice with a great little Margarita and snack bar. Very nicely priced even though Coachella was on!

Lots of activities to do onsite.

Great pool area & fitness room. No rowdy younger crowd or loud music. Very relaxing. Good value.

Clean friendly good location great parking great pools very clean

Property in good condition. Pool in good condition.. Game room, nice. Snack bar. Comfortable bed and living area and kitchen clean and in good condition . Didn’t like the very, very loud and long-lasting maintenance grounds noise next to the pool. Also, not the property’s fault but there were about 7 or 8 children most under the ages of 5 screaming unhappily and toddlers crying whose parents did nothing to remove them or quiet them. Ruined that part of my visit. Otherwise, accommodations would have been perfect.

Everything was clean

Very clean and smelled good.The room was like a 1 bedroom apt nice and roomy the kitchen is a real fully loaded kitchen even a blender all utensils and pans everything it made me want to cook.This will be my go to place to stay in Cathedral City.Staff was very nice and accommodating all smiles.

I should have received a partial refund for the many roaches I saw in the kitchen and not sure were else!!!!

Our room/suite was outdated. While the furniture was fairly new, the bathroom tile really needs to be redone as does all the carpeting. The freezer ice maker appears to just send water into the ice catch bin, which freezes into a solid block. The ice maker froze in the "on" position. Couldn't turn it off. They never really cleaned our room. Took garbage but not quite daily. Gave towels upon request, but that was it. No vacuuming or cleaning of bathroom or kitchen. Sort of like we were the forgotten guests in the old building. Otherwise was a quiet and nice place. Just expected a lot more from a Hyatt property.

The overall property was beautiful, there was some staff who were very helpful and others who were not and seemed annoyed. The cleanliness of our room upon arrival was atrocious, we used the pull out bed sofa that had bloodied sheets…there was blood stains also randomly through the room. The shower also seemed to not have been cleaned throughly and soaps not restocked. When we did call the cleaning staff they were quick to respond and said it was unacceptable and came to fix the problem once we left the room. (The head cleaning lady did mention that we weren’t the only room to complain about the room’s appearance) After bringing up the problem it felt as though some staff resented us…I honestly would probably never stay here again.

Great place, very clean

Not good. It looked clean, but there were cockroaches every where. Huge ones

Very clean room and great staff support

I experience roaches in the room and I was not moved to another room but was sent maintenance to spray the room. I have picture's. let me know where to send them.

I really liked the rooms and pool area. But I was there 6 days and did not get housekeeping. Not one time.

We always stay here in Palm Springs and love it, but the wifi was worse than usual this timee.

Great location. Great room. Had everything one needs for a short or long stay. Only downside was the room location. We had a room facing the main road so the noise from the traffic was overwhelming at times even with a sound machine running at night.

The one bedroom villas are excellent and the staff we came into contact with were very friendly and helpful. Plenty of space including a furnished patio and a comfy bed for a good sleep. Very clean. The fully fitted kitchen brought a welcome change on our road trip - allowing us to cook our own meals for the 2 nights we were there and getting washing done without encroaching on our time. Laundry and dishwasher detergent provided for you. Coffee and creamers provided and replenished with just a phone call and ice is provided on request too. Nice pool area which was not crowded while we were there. Activities are organised if you wish to join in and these are published and given to you on arrival. We wished we’d had more time there to enjoy the facilities like the gym and games room and would definitely return. Only a few minutes drive from the shops and restaurants of Main Street Palm Springs and Walmart.

There’s lots to like. The units are nice, spacious, and well laid out. It’s basically a one bedroom condo with kitchen, living room with pull out sofa, bedroom, and hallway bath accessible to the bedroom or living room occupants. They have plates, silverware, etc. and packets of dish washer soap and detergent for the washer / dryer. The air conditioning works. While the furnishings are dated, everything is well maintained. It’s good value for money. Now, the bad. There is a $34 a night resort fee. They do disclose it though. And you will receive multiple calls from the time share (vacation points) appointment schedulers who masquerade as the “Concierge”. The sales process for this time share (vacation points) is such an embedded part of the DNA of this hotel that you can’t even get a parking pass from the check in desk but instead you have to see the “Concierge” so they get their first opportunity to offer you something. I received three different calls from different “Concierge” under the guise of checking if I needed anything and then offering a reduced cost stay for coming to their presentation. I have no interest in this and I don’t care for the disingenuous nature of the “Concierge”. While I don’t think it should stop you from staying here, you should be prepared for this game playing behavior and be firm in your response. If I return, I will unplug the room phone to avoid the early morning “Concierge” calls. I recommend you do so as well.

Complete room including kitchen, dishwasher and washer dryer with a balcony and view of the mountains.

Beds were really comfortable. Wifi wasn’t as good as I expected.

The room was very nice with a nicely stocked kitchen (everything you would need to make a meal). Rooms were clean and well kept. The staff were very friendly. Amenities were acceptable. Would recommend and consider staying here again if in the area.

This is a beautifully maintained property, the rooms are a bit dated but overall it is really nice. Our only complaints were that the mattress was hard, the TVs couldn’t connect to our phones and the shower was just a fine mist. It was difficult for me, who has thick hair, to rinse out my shampoo. We would definitely stay here again.

We were able to stay in a second floor room with a view of the mountains. We loved the balcony and the quiet view! Couple of items in the unit were showing some wear but we reported it as we left since it did not impact our stay. We really like this spot and plan to return again.

Everything was great except I couldn’t get hot water in the shower.

Great property, well laid out so parking and walking to pool or common area is very accesible. Somewhat central location with dining, shopping and entertainment nearby. Stafg was very helpful and nice, only complaint on staff would be the gentleman working the snack bar at the pool came off a bit rude and condescending but that could be his personality. Other than that everything was great!

The staff is very unhelpful when navigating issues when booked through hotels.com I have never had such an issue. I mistakenly booked the wrong check in day and made a second booking to fix the mistake. And the manager was unwilling to even talk to me. She made one of her employees follow up with me and say there was nothing that could be done, a waiver could have been signed,but she was unwilling to do so. Shame on her.

The customer service here is amazing! Every single person is so friendly and helpful. Cheers to Robert for being the highlight and giving us some good laughs. Thank you all for a great stay.

Terrible. Check In was hostile and the first room was on the road, loud and smelt very very bad. Sofa bed was very uncomfortable and it was like pulling teeth for bedding and a duvet. Shower nozzle was stuck and A/C didn’t work well. We moved rooms after being told there was no other rooms but asked for a refund and was told another was available. Interesting.

Property was spotless, very well maintained, lovely grounds, beautiful pool. Communication with Property before travel was ridiculous. I left voice mails and emails and never received a response to any of my five messages.

The staff was very attentive. So nice of a stay, will definitely be back.

Staff was very helpful, fun, communicated clearly and always available for questions or assistance,

I like everything about this property. We will for sure stay here again. All employees were very helpful and friendly.

Security knocked on our door at 11:30 pm. Highly inappropriate and unsettling to be woken up by a complete stranger . Apparently security had wrong room. We were not offered anything for this scary and inappropriate breech of security! Disappointing!

William at the front desk was awesome, really set the tone for our great stay.

One bed apartment was clean, spacious & well furnished. All kitchen appliances worked. Pool & hot tub were great. Nothing is within walking distance so be prepared to drive everywhere. Our apartment was in the building closest to the road which was a little noisy and the resort is directly under the flight path to PSP! Noise from the planes not too disruptive, but definitely noticeable, don’t expect peace and quiet….

Centralized location made it easy to go to Palm Springs, La Quinta, and Palm Desert.

Clean, comfortable and the location was great!

Very spacious studio style room with separate bedroom and bathroom. Suitable for our 3 adult booking. Heated pool and hot tub area very relaxing. Easy 12-15 min drive to downtown Palm Springs and 5 mins to good restaurants in Cathedral City.

The tennis club that is a 2 minute walk from the property is a hidden gem! It was the reason we went there and the reason we’ll back :)

Great location,.close to everything as long as you have a vehicle

Close to everything.

The property is very quiet and well maintained. The full kitchen was nice to have for our week long stay. We did have some housekeeping every other day which I was not expecting. There are plenty of pool towels and loungers available. This property really caters to the retired, empty-nesters who like quiet. There is no night club or pool entertainment team. Just total RnR. Access to everywhere from the hotel was great. Lots of excellent restaurants, hiking and shopping close by. Would definitely stay here again!

I liked the location as it was convenient to Palm Springs and very quiet. The pool and hot tub were well maintained. The view from the apartment was phenominal.

Nice clean property. Quiet surroundings. Close to most amenities.

Comfortable room but no food options on site.

This property is clean and well maintained. It has nice sized rooms and everything worked. The staff were all friendly. It is not luxurious, but it is nice. The dinning options are limited to a small poolside cafe with sandwiches but there are many dinning options nearby. This property is located in a modest area of Cathedral City.

I was surprised and disappointed that the hotel did not have a restaurant on site or room service. They only had a pool side snack bar that was open from 10-5. The room was comfortable, but our patio was facing the parking lot which was very bright with all the lights and loud with all cars on the main road. We really enjoyed the pool and the kids recreation area. The staff was very friendly and helpful. The property itself was clean, but a little run down and didn’t really have that resort feel that you would expect. The surrounding area was not very nice and we didn’t really want to drive around to do anything.

Clean, quiet. Enjoyed pool amenities. Only food beverage is at pool with very lkmited hours

The room was very nice and quiet, but looked out at the parking lot. Also, everything shuts down early there, so have to go off property eat later

Advertised as having a bar and restaurant. That is not exactly true. A poolside snack shack that serves alcohol should not be considered both a bar and restaurant.

Friendly staff, very clean and well appointed rooms (great to have laundry and full kitchen). Lots of activities and we made use of the dvd and game rentals (free with your stay). Only downsides were not a very walkable area, though there is a bit of a walking trail out back, limited dining options, and early morning construction. We enjoyed the pool and tub and found the other guests to be super friendly and overall a familt friendly spot.

Very nicely appointed resort hotel. Kitchen was very well supplied with everything one might need. The grounds were very well kept. The only reason I downgraded my review is that I was led to believe there was a restaurant on site but it turned out to be only for bar snacks and closed early.

Pool Restaurant needs to be open pass 5pm.

It was a nice hotel , but the shower was broken and it took sometime to get it to run right, the coffee pot did not work. The guy making the food at the pool was rude and it took 30 min waiting to put my order in. I was the only one in line. He just made me wait until he was ready.