Is parking available at the hotel?

Self-parking is available on-site for a fee of GBP 70 per night. Valet parking is also offered at the same rate. Reservations are not required for parking.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately GBP 45 for adults and GBP 22.50 for children aged 11 and younger.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a fee of GBP 100 per pet, per night. Service animals are exempt from fees. Guests can request a pet-friendly room by contacting the property directly.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

A roundtrip airport shuttle service is available for a surcharge of GBP 160.00 per vehicle (one-way). Guests must contact the property with arrival details to arrange the transfer.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including step-free entrances and elevators. Accessible facilities are available in public areas and some guest rooms.

What is the hotel's location in relation to nearby attractions?

The hotel is centrally located in London, just a 2-minute walk from Borough Market and 7 minutes on foot from HMS Belfast. It is 0.3 miles from London Bridge and 0.6 miles from the Globe Theatre.

Does the hotel have a swimming pool?

The hotel features an indoor pool and an outdoor heated pool. Pool access is available from 6:00 AM to 6:00 PM.

What are the policies for guests staying with children?

Children are welcome at the hotel. Kids aged 11 and younger can stay for free when sharing existing bedding with an adult.

What are the policies regarding extra beds and cribs?

The hotel offers cribs for infants at a fee of GBP 90 per night and rollaway beds at the same rate. Availability is subject to request and confirmation.

Shangri-La The Shard, London - Luxury City Hotel

Average nightly price at Shangri-La The Shard, London by month, last 12 months (USD)
Month	Average price
January	$683
February	$704
March	$712
April	$681
May	$738
June	$843
July	$860
August	$697
September	$843
October	$834
November	$833
December	$835

What guests think

At Shangri-La The Shard, London, travellers consistently praise breathtaking city views, polished rooms, and especially warm, attentive service, while noting premium pricing; experiences feel memorable for celebrations, with standout pool and bar settings framing the skyline.

Many highlight convenient access to London Bridge Station and very quiet rooms. Feedback on dining and breakfast varies—from excellent and plentiful to overpriced or inconsistent—with a few comments about slow service or extra charges. A small number mention dated or dark room elements, privacy or noise from neighboring rooms, or crowding, but cleanliness is generally strong. Expect a polished high rise stay with gracious service at a premium price.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout facilities include the high floor pool and sauna, popular bars, and an appreciated gym and spa, all with striking views. Some mention the pool feels small, bar access or speed issues, and occasional maintenance closures.

Related guest reviews

10

glenn

Jul 3, 2023

·

Stayed 2 nights

Swimming on the 52nd floor amazing.

10

paul

Jul 5, 2024

·

Stayed 2 nights

Service world class from arriving to check in Pretty backed off with top floor bar access Had to really work to break through as it was ‘ full’ even as a guest, finally some great staff got me in past the unhelpful lady at the Bar Surprise surprise got there and room all over Ruined an otherwise perfect stay

10

David

May 19, 2025

·

Stayed 1 night

Amazing - accommodation top notch, bar was amazing, pool is unbelievable, service world class, views unrivalled

10

Karen

Jul 21, 2025

·

Stayed 4 nights

Our stay at Shangri-La The Shard, London was truly unforgettable. The room was gorgeous with incredible views, and every detail was perfect. We loved the gym, spa, pool, and the food—everything exceeded expectations. The staff were outstanding—kind, attentive, and genuinely caring. They went above and beyond to make us feel welcome. The location is also unbeatable, with easy access to public transport and walkable to so much of the city. One of the best hotel experiences we’ve had. Highly recommend and can’t wait to return!

10

Rosemarie

Jan 12, 2025

·

Stayed 1 night

It is our second time to stay at shangril London and it was a perfect choice for celebrating my husbands birthday. The staff were great and thank you the celebration cake and card and bday greetings for my husband. We had an excellent stay we loved our upgraded corner room with city views and complimentary breakfast. We did however missed using the spa as it was under maintenance but we were assured they will provide us sky pass at a convenient time at some point this year. We love the breakfast choices and the views we highly recommend this hotel.

10

Roland

Jul 31, 2024

·

Stayed 5 nights

The big thing about this hotel are the views. Whether its from your room, the lobby, one of the 2 bars or the restaurant, the views are terrific and are what you are paying for. Yes the hotel is now 10 years old and is showing its age in a few places (the odd thing here and there did not work) but you would forgive it anything. And the prices mean that you will be tested for forgiveness. 50 quid for a cocktail is fighting talk. And I thought the "discretionary room cleaning" tip of 40 a day a bit sharp. But treats never seem to come cheap.

10

Michael

Jun 30, 2025

·

Stayed 1 night

Excellent all round hotel. The one thing i did notice at breakfast was the inconsistent service from some members of staff. Although they were all very professional, some were less inspired than others. Gong bar was absolutely amazing. Special thanks to Holly who was an absolutely excellent, kind and professional host. The pool and sauna was well maintained and a lovely place to unwind.

10

Imran

Nov 14, 2023

·

Stayed 2 nights

Amazing all round, view, breakfast, parking, facilities

10

Roger

May 22, 2025

·

Stayed 1 night

Views were great, pool is small but excellent and afternoon tea was great

10

Ryan

Mar 28, 2023

·

Stayed 1 night

Amazing. From check in to check out and everything in between. The pool is a must on the 52nd floor. The staff are also excellent.

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Cleanliness

Overall cleanliness is strong, with many noting spotless rooms and well kept spaces. A few guests reported wear and tear, inconsistent housekeeping timing, or isolated issues.

Related guest reviews

10

JAE

May 11, 2025

·

Stayed 1 night

Exceptional Stay with Impeccable Service! Outstanding experience from start to finish. The staff were incredibly welcoming and went out of their way to make us feel at home. Our room was spotless, stylishly decorated, and offered a stunning view of the city.

6

Shannon

Nov 15, 2023

·

Stayed 3 nights

The staff here was amazing, the room and hotel itself could use some updating. The cushions on all seats in the restaurants and lounges need to be deep cleaned or replaced. The offerings at the in house restaurant could be better. The view was spectacular but it definitely leaves a lot to be desired.

6

Maria

Feb 28, 2023

·

Stayed 1 night

There was a bug on the put up Bed and grey gritty granules on the mattress when I peeled it back.

10

Sau Mei May

Sep 27, 2023

·

Stayed 5 nights

The hotel is super good. Except the room make up service was not consistent. Sometimes it takes in the morning. Sometimes in the afternoon and sometimes almost at 6 pm.

10

Roland

Jul 31, 2024

·

Stayed 5 nights

The big thing about this hotel are the views. Whether its from your room, the lobby, one of the 2 bars or the restaurant, the views are terrific and are what you are paying for. Yes the hotel is now 10 years old and is showing its age in a few places (the odd thing here and there did not work) but you would forgive it anything. And the prices mean that you will be tested for forgiveness. 50 quid for a cocktail is fighting talk. And I thought the "discretionary room cleaning" tip of 40 a day a bit sharp. But treats never seem to come cheap.

10

David

Jul 10, 2025

·

Stayed 4 nights

Great location. Staff is very accommodating and helpful. Breakfast buffet was very nice. Room was clean and bright. Bathrooms were modern and luxurious. Really enjoyed our stay.

10

Nancy

Aug 5, 2024

·

Stayed 3 nights

Rooms are clean, beautifully decorated and appointed

10

Victoria

Jan 6, 2024

·

Stayed 1 night

Excellent stay, rooms a bit dated but everything else is pretty much perfect!

10

Kameka

Sep 2, 2024

·

Stayed 8 nights

Very clean beautiful property. Rooms were nice and spacious. Staff was great and breakfast excellent. Would definitely stay again.

8

George

Jun 6, 2024

·

Stayed 4 nights

Although it is a beautiful property, the furniture, walls, carpet, etc are worn, chipped, and seriously need an update. The decorator is average, we were there during its beautifully decorated woodsy/forest theme. Which was stunning and fantastic. But then they switched it to the hotel’s 10 year anniversary with cheesy paper fans, clouds and the pillows were cheap Chinese pillow covering that I didn’t even buy to decorate on my yacht because they looked cheap. I would have thought for a 10 year anniversary it would have outdone the woodsy theme decor prior. The breakfast was adequate but service for coffee and beverage was so slow. We would be half way through finishing our first plate before getting a simple black coffee and orange juice. Would I stay there again… probably not, but I guess I’ve become jaded over hospitality and white glove service after staying at the Josun Palace and Signiel in Seoul, Korea.

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Rooms

Rooms are quiet and comfortable with dramatic skyline views and modern bathrooms. Some guests noted dated or dark elements, heat or noise from neighboring areas, and occasional privacy concerns from overlooked layouts or reflective glass.

Related guest reviews

10

Alvin

Jun 1, 2025

·

Stayed 1 night

Great views and great amenities. Room can be a bit hot even with air con but overall the room was comfortable and would stay again.

8

R E

Feb 8, 2025

·

Stayed 1 night

Warm welcome. Efficient check-in. Spacious “City View” room. Shame the tv is in front of the view! Comfortable bed and bedding. Our room was on a corner and the room was overlooked by the room next door and the room above us. To gain privacy we had to lower the blinds which meant the view we paid highly for was partially obscured- odd design fault! Delicious breakfast with extensive options. Pleasant, friendly service throughout the hotel.

10

Benjamin

Jun 19, 2025

·

Stayed 1 night

Really amazing view, comfiest bed I’ve ever slept in. We came for my birthday and it was incredible.

8

Paul

Mar 18, 2025

·

Stayed 1 night

from room above was terrible. Where the air con was you could hear all conversations that were taking place upstairs! Not what you expect for such an expensive hotel.

10

John Darren

Dec 7, 2024

·

Stayed 1 night

Stunning view Large room with great amenities

10

Alfie

Nov 14, 2025

·

Stayed 1 night

The room was fantastic, the hotel and view incredible. However, there was an issue with the privacy as the rooms had reflective properties and you could see into everyone's bedrooms and bathrooms

10

David

Jul 10, 2025

·

Stayed 4 nights

Great location. Staff is very accommodating and helpful. Breakfast buffet was very nice. Room was clean and bright. Bathrooms were modern and luxurious. Really enjoyed our stay.

10

Victoria

Jan 6, 2024

·

Stayed 1 night

Excellent stay, rooms a bit dated but everything else is pretty much perfect!

8

Hannah

May 19, 2025

·

Stayed 1 night

Nice but the rooms are quite tired and bashed up. Lovely staff, great food but the rooms are very dark.

10

Erin

Sep 1, 2025

·

Stayed 2 nights

Really lovely property. Rooms are extremely quiet. Staff is attentive. It’s central to the tube and national railway. I’ll definitely stay here again.

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Service

Service is widely praised as warm, attentive, and proactive, with many special touches for celebrations and swift issue resolution. A minority reported rudeness, inconsistent breakfast service, or slow responses at bars.

Related guest reviews

2

Simon

Dec 19, 2024

·

Stayed 2 nights

Terrible service from check in onwards. Constant unnecessary interruptions. Everything we asked for was a burden to the staff. Prices has gone up, decor, service and friendliness has gone down. Many cheaper and frankly much better hotels now. 5 years ago it was something not anymore

10

Raveen

Nov 18, 2025

·

Stayed 2 nights

My stay was amazing! Front desk to housekeeping really made sure we had a great stay and were very accommodating! I’ll be back and will always stay here

10

Alan

Jun 5, 2025

·

Stayed 4 nights

We had a wonderful time and the staff were amazing. We had a little issue with some kind of maintenance work happing in a room above us and they gave us a different room as soon as we told them. Service was fantastic

4

Jack

Apr 17, 2023

·

Stayed 1 night

Great place to stay, however upon arrival we felt staff were rude and abrupt.

10

Sean

Jun 14, 2025

·

Stayed 1 night

Amazing experience from start to finish. The attention and service from all staff was first class.

10

Charmaine

Jun 17, 2025

·

Stayed 1 night

Great experience all round amazing staff

10

Ivy

Aug 30, 2025

·

Stayed 3 nights

We were very grateful to Joan Tam at the reception who had kindly arranged to change our room the next day. When we came back the next day, our luggage had been moved from previous room to our new room. We had really enjoyed our stay in our second room. Thank you so much for your understanding and tremendous help Joan.

10

Michael

Jun 30, 2025

·

Stayed 1 night

Excellent all round hotel. The one thing i did notice at breakfast was the inconsistent service from some members of staff. Although they were all very professional, some were less inspired than others. Gong bar was absolutely amazing. Special thanks to Holly who was an absolutely excellent, kind and professional host. The pool and sauna was well maintained and a lovely place to unwind.

10

Kelly

Apr 20, 2025

·

Stayed 3 nights

Phenomenal property and experience! I booked the Shangri-La for my birthday trip because of the exceptional views, and they did not disappoint! The service at this hotel is unparalleled and the best I've ever experienced. The breakfast every morning was sensational and the French toast was the most delicious I have ever had. A huge shout out to Jessica, the duty manager who went out of her way to accommodate me and made my stay unforgettable! And Ann, whose smiling face greeted us every morning at breakfast and provided us with excellent service! The Shangri-La is my new favorite hotel chain and I am already looking into their other properties worldwide. Thanks again, Shangri-La for the memories!

10

Nuhu

Sep 1, 2025

·

Stayed 1 night

This is an amazing hotel. The attention to detail was outstanding. Everything was so special from the staff to the room and the incredible breakfast. It was probably the best breakfast buffet I’ve ever had. I highly recommend this hotel.

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Location

Location is considered very convenient, with London Bridge Station directly below and easy access to the Tube, rail, and riverside sights. Some found it less ideal for West End areas, but most appreciated the connectivity.

Related guest reviews

10

Abraham

Jul 3, 2023

·

Stayed 2 nights

It’s luxury hotel and your definitely paying for the service and luxury. They definitely exceeded all service expectations. I will say I did need a late checkout which they unfortunately weren’t able to accommodate. I know if I booked through Amex travel however I would have got a 4pm checkout. Oh and I definitely recommend taking the train to Gatwick, even if you have a lot of bags as long as you have the people. The drive is crazy long. Also the drop off is not convenient vs the train drops you right off on the same floor as check in. Ting is overrated. But there are great restaurant options close by. Hawksmoor is a must for steak lovers! I will note, it is not convenient if you are trying to shop on bond street/etc. however there are other options.

10

Rattandeep

Mar 18, 2025

·

Stayed 1 night

Near public transit

10

Farhad

Jan 1, 2023

·

Stayed 19,357 nights

Excellent hotel. Will definitely stay again. Only minor drawback maybe is location is a bit further from Mayfair/Soho area.

10

David

Sep 16, 2023

·

Stayed 3 nights

The views from every part of the hotel were great! From the time we arrived until the time we left, the staff were very helpful and friendly. Our room was very nice and comfortable! The location was great for local food and the train station was directly below the hotel which made getting around town very easy.

10

jacinto

Sep 22, 2023

·

Stayed 3 nights

Hotel is very close to train station and very convenient to navigate where we want to go, very clean and they are very hospitable.

10

Lisa

Mar 3, 2025

·

Stayed 6 nights

Wonderful property, killer views, great staff, and super convenient location.

10

Angela

Dec 11, 2024

·

Stayed 1 night

The service and attention to detail is amazing. Ting in reception was excellent when we arrived and again when she recognised us while checking out. It was chosen for location (and a little treat). The views were spectacular!

10

Earl

Aug 24, 2023

·

Stayed 4 nights

Fantastic hotel with unmatched views of London. This is now my goto hotel when in London. It is conveniently located right above the London bridge station so you can easily catch the tube or national rail.

10

Mohammad

Jul 7, 2024

·

Stayed 6 nights

Excellent hotel, amazing views and staff. Next to subway, right near the river.

10

Erin

Sep 1, 2025

·

Stayed 2 nights

Really lovely property. Rooms are extremely quiet. Staff is attentive. It’s central to the tube and national railway. I’ll definitely stay here again.

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Dining

Breakfast and on site dining receive frequent praise for quality, variety, and views, with GONG bar and afternoon tea called out by several guests. However, others found some venues average or overpriced, noted extra charges, or experienced slow and inconsistent service.

Related guest reviews

6

Cathrine

Mar 19, 2023

·

Stayed 2 nights

Overpriced breakfast buffet - £42 a head without service charge and they’re serving Hovis bread and juices from concentrate. I’d expect more from a buffet of that price. Room was nice, but didn’t feel very luxurious apart from the view. Just looked like a standard 3* hotel room. Staff were lovely and attentive, but this hotel is not worth the price you pay. I’ve stayed in other 5* hotels that are faaaar nice.

4

Jennifer

Mar 12, 2024

·

Stayed 1 night

Excellent hotel with fabulous views of the city of London from all rooms. Also beautiful infinity swimming pool. Expensive but worth the price. However breakfast was also expensive but dreadful. The supposedly hot breakfast was stone cold served on cold plates and so not edible. The croissant was so hard it could not be cut. When asked if everything was alright on check out I fedback that the breakfast was inedible, the receptionist apologised but did not refund the cost. So advice is do not eat in the Ping restaurant at Shangri-La

8

Yana

Oct 14, 2024

·

Stayed 3 nights

View is beautiful but hotel restaurant and bar was not overpriced and not very good.

10

Sean

Feb 2, 2025

·

Stayed 1 night

Beautiful relaxing experience in a top London city hotel in the sky. Staff all very attentive and friendly. Breakfast & dinner views unrivalled as are the view from Your room and even your bath & shower! Totally recommend. Thank you so much for a wonderful experience from start to finish

10

David

Jul 10, 2025

·

Stayed 4 nights

Great location. Staff is very accommodating and helpful. Breakfast buffet was very nice. Room was clean and bright. Bathrooms were modern and luxurious. Really enjoyed our stay.

10

Michael

Jun 30, 2025

·

Stayed 1 night

Excellent all round hotel. The one thing i did notice at breakfast was the inconsistent service from some members of staff. Although they were all very professional, some were less inspired than others. Gong bar was absolutely amazing. Special thanks to Holly who was an absolutely excellent, kind and professional host. The pool and sauna was well maintained and a lovely place to unwind.

8

Paul

Sep 1, 2024

·

Stayed 3 nights

Extra charge for an omelette!! We booked a room with a great B&B deal through Expedia. The room was great, bathroom exceptional sonno complaints which there shouldn't be at this standard of hotel. However in the common parts some issues, and that omelette! Not enough lifts considering reception is on floor 35 (only 2 lifts). We have stayed in Shangri La hotels and similar all over the world and never been told that you can have poached, boiled or fried eggs as part of the breakfast (which is normal) but being told there's a charge for an omelette is disgraceful when one considers the cost for a room etc. at this hotel. Finally the area outside Ting restaurant stunk of fish. Unforgivable in a 5 star property. I certainly won't eat in that restaurant until they sortboutvthe extraction.

10

Roger

May 22, 2025

·

Stayed 1 night

Views were great, pool is small but excellent and afternoon tea was great

10

Nuhu

Sep 1, 2025

·

Stayed 1 night

This is an amazing hotel. The attention to detail was outstanding. Everything was so special from the staff to the room and the incredible breakfast. It was probably the best breakfast buffet I’ve ever had. I highly recommend this hotel.

10

Charles

Oct 26, 2024

·

Stayed 4 nights

My wife and I had the opportunity to stay for 4 nights at the Shanghai-La, The Shard in London, and the experience was truly remarkable. The hotel was stunning. The hotel staff were incredible. We were even upgraded to an Iconic King Room with City View for which we were truly grateful. The view from the room was simply breathtaking, absolutely stunning. The panoramic view over London, whether at sunrise or sunset, is unparalleled. Amazing restaurant with fabulous view. Breakfast at Ting was a perfect start to each day. The buffet was exceptional with plenty of choices, as you would expect from a luxury hotel of this kind. Again we must thank the staff for their attentiveness throughout. We also had the chance to enjoy the spa and pool facilities. A true sanctuary of relaxation. A true sanctuary of relaxation. After a long day of exploring, the pool and the sauna on the upper floors, with its spectacular view over London, was exactly what we needed to recharge. Overall, The Shard is an excellent choice for those who want to experience luxury and sophistication in the heart of London. It’s a place that sets new standards for hospitality and comfort. Highly recommended for anyone looking for an unforgettable experience in the British capital!

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $736	16 $813	17 $828
18 $866	19 $959	20 $906	21 $997	22 $836	23 $803	24 $803
25 $784	26 $792	27 $996	28 $912	29 $822	30 $725	31 $659

Su	Mo	Tu	We	Th	Fr	Sa
1 $659	2 $912	3 $1,196	4 $984	5 $959	6 $753	7 $753
8 $730	9 $857	10 $1,012	11 $914	12 $912	13 $675	14 $680
15 $680	16 $737	17 $808	18 $850	19 $784	20 $632	21 $675
22 $675	23 $736	24 $741	25 $880	26 $815	27 $777	28 $801
29 $741	30 $815

Shangri-La The Shard, London

Prices for Shangri-La The Shard, London

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed (Shard)

Deluxe Room, 1 King Bed, City View

Room, 2 Twin Beds, City View (Iconic)

Suite (London)

Premier Shard Suite

Suite (Southwark)

Suite (Shangri-La)

Premier Room, 1 King Bed, City View

Room, 1 King Bed, City View (Iconic)

Iconic Shard Suite

Premier Room, 2 Twin Beds (Shard)

Premier Room, 2 Twin Beds, City View

Premier Room, 1 King Bed (Shard)

Deluxe Room, 2 Twin Beds, City View

Suite (Westminster)

Guest reviews of Shangri-La The Shard, London

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Shangri-La The Shard, London

Considering this hotel for your London trip?

Prices for upcoming dates