Portola Hotel & Spa
US$380
/ night
Avg. for September
Select dates to see prices and availability
US$380
/ night
Avg. for September
Monthly average prices
Nightly prices at Portola Hotel & Spa average US$214 in the cheapest month (December) and US$517 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$243 |
| February | US$339 |
| March | US$292 |
| April | US$345 |
| May | US$320 |
| June | US$331 |
| July | US$383 |
| August | US$517 |
| September | US$380 |
| October | US$303 |
| November | US$272 |
| December | US$214 |
J
F
M
A
M
J
J
A
Sept · US$380
S
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N
D
Most expensive: August (~US$517)
Cheapest: December (~US$214)
About this property
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharg...
Amenities
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharge), concierge services, and shopping on site.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Dining
Satisfy your appetite at Jacks Monterey, one of the resort's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Location
With a stay at Portola Hotel & Spa at Monterey Bay, you'll be centrally located in Monterey, just a 4-minute walk from Fisherman's Wharf and 10 minutes by foot from Monterey Bay. This spa resort is 0.8 mi (1.2 km) from Cannery Row and 1.9 mi (3.1 km) from Monterey Bay Aquarium.
What's nearby
Monterey Convention Center(0.1 Miles)
Maritime Museum(0.1 Miles)
Monterey State Historic Park(0.1 Miles)
Monterey Pines Golf Club(0.1 Miles)
Pacific House Museum(0.1 Miles)
Golden State Theatre(0.1 Miles)
California's First Theatre(0.2 Miles)
Old Custom House(0.2 Miles)
Fisherman's Wharf(0.2 Miles)
Perry House(0.3 Miles)
Cooper-Molera Adobe(0.3 Miles)
Waterfront(0.3 Miles)
Colton Hall Museum(0.4 Miles)
Monterey State Beach(0.5 Miles)
Munras Avenue(0.5 Miles)
Monterey Peninsula Airport (MRY)(3.4 Miles)
Salinas, CA (SNS-Salinas Municipal)(21.1 Miles)
Watsonville, CA (WVI-Watsonville Municipal)(29 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Valet parking
Dry cleaning
Location
Two Portola Plaza, Downtown Monterey, Monterey, California, United States of America
Monterey Convention Center (0.1 Miles)
Maritime Museum (0.1 Miles)
Monterey State Historic Park (0.1 Miles)
Monterey Pines Golf Club (0.1 Miles)
Pacific House Museum (0.1 Miles)
Golden State Theatre (0.1 Miles)
Room options
6
Room, 2 Queen Beds, Accessible (Portola)
Room details
2 Large Double Beds
Sleeps 4
342 ft²
Air ConditioningHeatingRefrigerator
1
Room, 1 King Bed, Accessible (Portola)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingRefrigerator
8
Room, 1 King Bed, Accessible (Courtyard)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingRefrigerator
6
Room, 1 King Bed (Portola)
Room details
1 Extra-Large Double Bed
Sleeps 2
342 ft²
Air ConditioningHeatingRefrigerator
7
Room, 2 Queen Beds (Partial Harbor View)
Room details
2 Large Double Beds
Sleeps 4
342 ft²
Air ConditioningHeatingRefrigerator
5
Portola Room Two Queen Beds
Room details
2 Large Double Beds
Sleeps 4
342 ft²
Air ConditioningHeatingRefrigerator
6
Room, 2 Queen Beds (Courtyard)
Room details
2 Large Double Beds
Sleeps 4
342 ft²
Air ConditioningHeatingRefrigerator
6
Room, 1 King Bed (Partial Harbor View)
Room details
1 Extra-Large Double Bed
Sleeps 3
342 ft²
Air ConditioningHeatingRefrigerator
6
Room, 1 King Bed (Courtyard)
Room details
1 Extra-Large Double Bed
Sleeps 3
342 ft²
Air ConditioningHeatingRefrigerator
8
Room, 1 King Bed, Accessible, Harbor View (Partial)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingRefrigerator
Guest reviews
8.7
Fabulous
Based on 3,650 verified reviews
Who stays here?
Business
12%
Couple
40%
Family
36%
Group
8%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Across many reviews of Portola Hotel & Spa, travelers praise its walkable, central location by Fisherman’s Wharf, generally clean, comfortable rooms, and friendly service, while noting recurring drawbacks like paid parking, occasional noise, dated rooms, and inconsistent housekeeping.
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What guests think
Across many reviews of Portola Hotel & Spa, travelers praise its walkable, central location by Fisherman’s Wharf, generally clean, comfortable rooms, and friendly service, while noting recurring drawbacks like paid parking, occasional noise, dated rooms, and inconsistent housekeeping.
Travelers highlight dog friendly policies and convenient on site options like Jack’s restaurant, a pub and bakery, a spa, and a well equipped gym, though the pool and hot tub sit in a separate building and can feel small. Other practical snags include unreliable or limited EV charging and periodic event crowds that make the property feel busy. Overall, Portola Hotel & Spa suits travelers seeking a central, amenity rich base in Monterey more than those wanting a quiet, resort style escape.
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AI-generated summary based on recent guest reviews
Facilities
On site restaurants and bar, a bakery, spa, and a well equipped gym draw praise. The pool and hot tub are across the street and can feel small; parking is paid, and EV charging can be limited or unreliable.
Related guest reviews
10
Eric
12 May 2025
·
Stayed 3 nights
Excellent mother's day weekend stay. Easy to get downtown and to whale watching. Easy parking. Excellent staff and food service. Felt like a resort. Nice spa and gym. Thoroughly enjoyed our stay
Excellent mother's day weekend stay. Easy to get downtown and to whale watching. Easy parking. Excellent staff and food service. Felt like a resort. Nice spa and gym. Thoroughly enjoyed our stay
4
Ekaterina
3 Aug 2025
·
Stayed 1 night
We returned to this hotel because we had a great experience in the past. Sadly, this time was the opposite. The room was noticeably worse, old, poorly maintained, and facing a noisy road. We barely slept due to constant traffic noise. The jacuzzi and swimming pool were also disappointing. Both are outdated and require guests to go outside and cross the road to access them, which was inconvenient and not clearly stated in advance. To make matters worse, the hotel double charged us both times, despite the booking being made through Expedia. Thankfully, the staff was helpful in addressing the issue, but it was still frustrating to go through the same problem again. Overall, this stay was well below expectations. We would not stay again or recommend it.
We returned to this hotel because we had a great experience in the past. Sadly, this time was the opposite. The room was noticeably worse, old, poorly maintained, and facing a noisy road. We barely slept due to constant traffic noise. The jacuzzi and swimming pool were also disappointing. Both are outdated and require guests to go outside and cross the road to access them, which was inconvenient and not clearly stated in advance. To make matters worse, the hotel double charged us both times, despite the booking being made through Expedia. Thankfully, the staff was helpful in addressing the issue, but it was still frustrating to go through the same problem again. Overall, this stay was well below expectations. We would not stay again or recommend it.
8
Brian or Danielle
18 Feb 2025
·
Stayed 1 night
Beautiful lobby. Staff friendly and helpful. Nice restaurant and bar. Pool is in a different building which is a little inconvenient. Hot tub good size and pool not to deep; good for kids. Did not utilize the spa. Room was good size, a couple markings on the wall. Shutters don’t kee the morning light out as well as drapes. Also felt like I could hear the other rooms easier than at other hotels. Went to bar around 950 but they said they close at 10 so went went out for drink. Came back at 1045 and people were still in the bar area. Hmmm. Great location and can walk everywhere.
Beautiful lobby. Staff friendly and helpful. Nice restaurant and bar. Pool is in a different building which is a little inconvenient. Hot tub good size and pool not to deep; good for kids. Did not utilize the spa. Room was good size, a couple markings on the wall. Shutters don’t kee the morning light out as well as drapes. Also felt like I could hear the other rooms easier than at other hotels. Went to bar around 950 but they said they close at 10 so went went out for drink. Came back at 1045 and people were still in the bar area. Hmmm. Great location and can walk everywhere.
10
Donna
10 Jun 2025
·
Stayed 1 night
Great hotel and in walking distance of shops, restaurants. Lovely pool and hot tub too.
Great hotel and in walking distance of shops, restaurants. Lovely pool and hot tub too.
8
Sadaf
11 Jul 2025
·
Stayed 3 nights
Portola is a nice property within walking distance to the harbor and great restaurants. The only issue we had at this hotel was that the staff and service were very slow. We stayed there during the 4th of July holiday weekend. I understand it’s a busy time, but these are the times when you should prepare in advance to accommodate the guests. I called the reception a couple of times to order in-room breakfast. I never got a straight answer and couldn’t order in-room service. We also waited about an hour for their bell team to come to our room to pick up our luggage on the last day of our stay. The restaurant at the hotel, Jacks Monterey, has a great menu and great staff.
Portola is a nice property within walking distance to the harbor and great restaurants. The only issue we had at this hotel was that the staff and service were very slow. We stayed there during the 4th of July holiday weekend. I understand it’s a busy time, but these are the times when you should prepare in advance to accommodate the guests. I called the reception a couple of times to order in-room breakfast. I never got a straight answer and couldn’t order in-room service. We also waited about an hour for their bell team to come to our room to pick up our luggage on the last day of our stay. The restaurant at the hotel, Jacks Monterey, has a great menu and great staff.
10
Susan
22 Jun 2025
·
Stayed 2 nights
The gym equipment are exceptional. The linens and towels are very comfortable. I also appreciated the firm pillow, which made for a good night's sleep.
The gym equipment are exceptional. The linens and towels are very comfortable. I also appreciated the firm pillow, which made for a good night's sleep.
10
Martha
21 Jan 2025
·
Stayed 1 night
Wished I had spent more time here! The place is absolutely beautiful. Restaurant inside was delicious and I loved the little bakery inside the hotel too! I was able to check in early, and valet parking staff were very quick and efficient. Fitness center was very nice and clean. I also loved that it was super close to alot of restaurants. Will definitely be coming back and even brining my dog since they’re very dog friendly so that’s a plus!
Wished I had spent more time here! The place is absolutely beautiful. Restaurant inside was delicious and I loved the little bakery inside the hotel too! I was able to check in early, and valet parking staff were very quick and efficient. Fitness center was very nice and clean. I also loved that it was super close to alot of restaurants. Will definitely be coming back and even brining my dog since they’re very dog friendly so that’s a plus!
2
Glenn
30 Nov 2025
·
Stayed 2 nights
Pool was not heated despite us calling the day before to confirm if it was. We booked and paid a premium rate for a heated pool that had been switched off for maintenance.
Pool was not heated despite us calling the day before to confirm if it was. We booked and paid a premium rate for a heated pool that had been switched off for maintenance.
10
Amber
8 Jan 2025
·
Stayed 1 night
The property was great, very clean. It was crowded for NYE but the elevator systems worked great, didn’t have to wait too long at all if ever. Parking was easy, a bit far, as the property is so huge. Overall great and would recommend. Only downside is no room service for food. Portola Hotel and Spa was very enjoyable.
The property was great, very clean. It was crowded for NYE but the elevator systems worked great, didn’t have to wait too long at all if ever. Parking was easy, a bit far, as the property is so huge. Overall great and would recommend. Only downside is no room service for food. Portola Hotel and Spa was very enjoyable.
10
Sheryl
22 Jul 2025
·
Stayed 2 nights
Very large and open hotel with great fitness center in separate building next door. Room was clean and nice. Food was good too.
Very large and open hotel with great fitness center in separate building next door. Room was clean and nice. Food was good too.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests report clean, well kept rooms and public spaces, but there are recurring complaints about missed housekeeping, dusty or dirty items, stains, and occasional ants.
Related guest reviews
2
Craig
12 Apr 2025
·
Stayed 3 nights
Didn’t clean the room. You must request room cleaning, as they claim this is to save the environment. Really it saves a lot in costs for the hotel, even after requesting our room to be cleaned it wasn’t. Not what you expect for a hotel of this price
Didn’t clean the room. You must request room cleaning, as they claim this is to save the environment. Really it saves a lot in costs for the hotel, even after requesting our room to be cleaned it wasn’t. Not what you expect for a hotel of this price
4
Christian
15 Jun 2025
·
Stayed 1 night
Way over priced. Stained sheets
Way over priced. Stained sheets
10
Ellen
1 Nov 2025
·
Stayed 1 night
The room was spotless and very comfortable. All staff were friendly and welcoming and helpful.
The room was spotless and very comfortable. All staff were friendly and welcoming and helpful.
10
Matthew
26 Nov 2025
·
Stayed 2 nights
Clean room, good location, pretty lobby
Clean room, good location, pretty lobby
4
Taraneh
6 Aug 2025
·
Stayed 1 night
The property is noisy, the bed sheets were dirty, the shower can be nicer and cleaner! Everything is dated. I saw ants in the room. Will never come back .
The property is noisy, the bed sheets were dirty, the shower can be nicer and cleaner! Everything is dated. I saw ants in the room. Will never come back .
2
Michael
14 Jul 2025
·
Stayed 1 night
Blood on carpet
Blood on carpet
6
Danielle
16 Jun 2025
·
Stayed 2 nights
Property and location is nice. Rooms are small, outdated and unfortunately our room was dirty upon arrival. Crumbs and food all over the floor in the room.
Property and location is nice. Rooms are small, outdated and unfortunately our room was dirty upon arrival. Crumbs and food all over the floor in the room.
10
gloria
30 Nov 2025
·
Stayed 2 nights
Room was very clean, spacious and had a great harbor view. The staff at the Portola were friendly and professional. Jacks restaurant was a wonderful place to eat dinner and breakfast. We will be back again!
Room was very clean, spacious and had a great harbor view. The staff at the Portola were friendly and professional. Jacks restaurant was a wonderful place to eat dinner and breakfast. We will be back again!
6
Irene
15 Jan 2025
·
Stayed 5 nights
We have stayed at Portola Hotel several times over the years. You can see how the property condition is slowly getting worse. This time our bathroom sink faucet wasn’t working so we had no hot water flow and they had to fix it while we were there. Day two of our stay we had an ants invasion (we had a room with a patio) but did ask to be moved because we didn’t have time to deal with that. Otherwise, this hotel is in a great location with the cutest lobby and friendly and helpful staff.
We have stayed at Portola Hotel several times over the years. You can see how the property condition is slowly getting worse. This time our bathroom sink faucet wasn’t working so we had no hot water flow and they had to fix it while we were there. Day two of our stay we had an ants invasion (we had a room with a patio) but did ask to be moved because we didn’t have time to deal with that. Otherwise, this hotel is in a great location with the cutest lobby and friendly and helpful staff.
6
Cathy
29 Jun 2025
·
Stayed 1 night
We read that this hotel was family friendly and were excited! We booked 2 rooms for the grandparents, us and the kids. I called a few days ahead to ask about parking earlier in the day before check-in, requesting a crib and connecting rooms. When we arrived, the hotel parking entrance was blocked due to a morning event. I tried calling the hotel but no one picked up and the cop directing traffic said there was no way in or out. It would have been nice to get a heads up from the staff when we called earlier in the week that there was a morning event and to provide alternative parking options. Luckily we saw a parking garage nearby that we paid for and later moved to Portola and paid for that. When we checked in, the staff said we had connecting rooms as requested but upon getting to our rooms, they were not connected. I called guest services and the manager picked up, reviewed and apologized that they don’t have any available. They should have just said that in the beginning. Not a big deal. At check in, they didn’t see a crib requested so they put in a request. When we got to our room, it was there. However someone came to our room later with another crib. For cleanliness, we noticed the glasses, mugs and Keurig machine were dusty. There were also two small flies in our room at the desk and one of the hand towels in the bathroom had a dead ant. We also had three bath towels when they knew we had two children. It’s nice but the communication and cleanliness needs work.
We read that this hotel was family friendly and were excited! We booked 2 rooms for the grandparents, us and the kids. I called a few days ahead to ask about parking earlier in the day before check-in, requesting a crib and connecting rooms. When we arrived, the hotel parking entrance was blocked due to a morning event. I tried calling the hotel but no one picked up and the cop directing traffic said there was no way in or out. It would have been nice to get a heads up from the staff when we called earlier in the week that there was a morning event and to provide alternative parking options. Luckily we saw a parking garage nearby that we paid for and later moved to Portola and paid for that. When we checked in, the staff said we had connecting rooms as requested but upon getting to our rooms, they were not connected. I called guest services and the manager picked up, reviewed and apologized that they don’t have any available. They should have just said that in the beginning. Not a big deal. At check in, they didn’t see a crib requested so they put in a request. When we got to our room, it was there. However someone came to our room later with another crib. For cleanliness, we noticed the glasses, mugs and Keurig machine were dusty. There were also two small flies in our room at the desk and one of the hand towels in the bathroom had a dead ant. We also had three bath towels when they knew we had two children. It’s nice but the communication and cleanliness needs work.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and comfortable, with some harbor views and balconies, but multiple reviews mention noise bleed, dated or basic decor in places, uncomfortable pillows, temperature control or water pressure issues, and occasional Wi Fi instability.
Related guest reviews
6
Vanessa
9 Jul 2025
·
Stayed 2 nights
Hotel is tired and many of the rooms need to be renovated. Partial harbor views are very limited.
Hotel is tired and many of the rooms need to be renovated. Partial harbor views are very limited.
8
Amanda
20 Oct 2025
·
Stayed 1 night
Clean & new, but traveling with an toddler room location was not great. A heads up the room was over a bar that had karaoke till almost eleven would have been good to know. We did not sleep very well.
Clean & new, but traveling with an toddler room location was not great. A heads up the room was over a bar that had karaoke till almost eleven would have been good to know. We did not sleep very well.
8
Latasha
15 Nov 2025
·
Stayed 2 nights
Enjoyed my stay. Room was nice, bed was comfy (minus the pillows). Great location walking distance to everything. Only downfall were no charging stations for non tesla vehicles when i was told there were.
Enjoyed my stay. Room was nice, bed was comfy (minus the pillows). Great location walking distance to everything. Only downfall were no charging stations for non tesla vehicles when i was told there were.
6
sypher
20 Sept 2025
·
Stayed 3 nights
Experienced lights flickering, really loud AC units, poor sound proof walls, loud door shutting sounds when closing, tv guide does not match channel, and lack of lights in the room. The good was that the room was spacious. Overall probably not worth the price of the stay compare to other competing hotels in the area.
Experienced lights flickering, really loud AC units, poor sound proof walls, loud door shutting sounds when closing, tv guide does not match channel, and lack of lights in the room. The good was that the room was spacious. Overall probably not worth the price of the stay compare to other competing hotels in the area.
10
Chuong
3 Jun 2025
·
Stayed 4 nights
Positive: beautiful property and room. room is quiet, comfortable, and clean. great location. Negative: water pressure for shower is weak.
Positive: beautiful property and room. room is quiet, comfortable, and clean. great location. Negative: water pressure for shower is weak.
6
Francesca
28 Oct 2025
·
Stayed 2 nights
Location was good, noise was an issue. Doors slamming outside my room form 7-11 am.
Location was good, noise was an issue. Doors slamming outside my room form 7-11 am.
10
Jeffrey
25 Oct 2025
·
Stayed 1 night
Quick overnighter after a long day if golf. The hotel is a maze. Don't get caught without your room key or you'll be stuck between buildings, as we were. Valet and front desk were friendly and efficient. Room reserved was a king bed, room we received had 2 doubles. Weird sleeping in separate beds if I could've slept. Beds and pillows are long past needing replacement . Had to use 4 pillows to raise my head off the mattress, which had a crown to it- there was a high spot so I rolled off to one side or the other. I couldn't physically be in the middle of the smaller bed. Bathroom was nice clean and modern. Water pressure was the highlight! I'd stay here again with Starbucks just across the street.
Quick overnighter after a long day if golf. The hotel is a maze. Don't get caught without your room key or you'll be stuck between buildings, as we were. Valet and front desk were friendly and efficient. Room reserved was a king bed, room we received had 2 doubles. Weird sleeping in separate beds if I could've slept. Beds and pillows are long past needing replacement . Had to use 4 pillows to raise my head off the mattress, which had a crown to it- there was a high spot so I rolled off to one side or the other. I couldn't physically be in the middle of the smaller bed. Bathroom was nice clean and modern. Water pressure was the highlight! I'd stay here again with Starbucks just across the street.
10
Tia
4 Jun 2025
·
Stayed 1 night
Lovely hotel and nice area. Our only issue was that the internet was terrible, but besides that we enjoyed everything! Easy walk to the port as well
Lovely hotel and nice area. Our only issue was that the internet was terrible, but besides that we enjoyed everything! Easy walk to the port as well
8
Tammy
3 Aug 2025
·
Stayed 1 night
Our room did not have air conditioner. There was a wall mounted unit/fan with no thermostat that did not work. They had windows propped open instead. And the street noise and people walking by were loud. Our room on our last visit had air conditioner with a thermostat.
Our room did not have air conditioner. There was a wall mounted unit/fan with no thermostat that did not work. They had windows propped open instead. And the street noise and people walking by were loud. Our room on our last visit had air conditioner with a thermostat.
8
Don
11 Mar 2025
·
Stayed 4 nights
Check-In was very quick. The Hotel has GREAT elevators and is well laid-out. The internet connectivity, however, was VERY POOR and INTERMITTENT and although I was willing to pay a premium for better service, it didn't seem to be available. Complaining to the generally friendly folks at the front desk didn't help much.
Check-In was very quick. The Hotel has GREAT elevators and is well laid-out. The internet connectivity, however, was VERY POOR and INTERMITTENT and although I was willing to pay a premium for better service, it didn't seem to be available. Complaining to the generally friendly folks at the front desk didn't help much.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, welcoming, and helpful across valet, front desk, and housekeeping. During busy times, guests report slow or unresponsive service, check in delays, and occasional attitude issues.
Related guest reviews
2
katherine
11 Aug 2025
·
Stayed 1 night
Upon arrival, we saw that the hotel advertised EV charging. However, nothing indicated that it wasn’t complimentary. Most hotels include it for guests, so this felt like poor marketing — but that wasn’t even our main concern. The real issue began at midnight. I was woken up by a loud party. I called the front desk multiple times, but no one answered. I went downstairs, and there was no staff on site. It wasn’t until I called Hotels.com and spoke with a wonderful agent that the hotel finally answered. By then, it was 1:00 AM, and the noise from the family was still going strong. The front desk said they would send security. By 1:30 AM, the party was still loud. I went downstairs again to speak directly with the front desk and the manager. Neither showed much empathy, and security didn’t even know which room the noise was coming from. I had asked for a room change earlier but was told none were available. Suddenly, since they couldn’t identify the source of the noise, they decided to check for other rooms and then offered to move us. At 2:00 AM, we were finally settled into a new room — which was uncomfortably warm at 74°F. This entire experience was a nightmare. Stay away from this hotel.
Upon arrival, we saw that the hotel advertised EV charging. However, nothing indicated that it wasn’t complimentary. Most hotels include it for guests, so this felt like poor marketing — but that wasn’t even our main concern. The real issue began at midnight. I was woken up by a loud party. I called the front desk multiple times, but no one answered. I went downstairs, and there was no staff on site. It wasn’t until I called Hotels.com and spoke with a wonderful agent that the hotel finally answered. By then, it was 1:00 AM, and the noise from the family was still going strong. The front desk said they would send security. By 1:30 AM, the party was still loud. I went downstairs again to speak directly with the front desk and the manager. Neither showed much empathy, and security didn’t even know which room the noise was coming from. I had asked for a room change earlier but was told none were available. Suddenly, since they couldn’t identify the source of the noise, they decided to check for other rooms and then offered to move us. At 2:00 AM, we were finally settled into a new room — which was uncomfortably warm at 74°F. This entire experience was a nightmare. Stay away from this hotel.
2
JUNHEE
21 Apr 2025
·
Stayed 1 night
The front desk guy, his name was Christian or Christiano and it looks like he hate to work in there. He helped my check-in and his attitude and expression were really unkind and very unprofessional. I went to so many hotels in the U.S. and it was the worst check-in service I have ever seen. His facial expression and the way of speaking to customer were awful. Other staffs were so kind and room was clean. Everything was fine except his worst service.
The front desk guy, his name was Christian or Christiano and it looks like he hate to work in there. He helped my check-in and his attitude and expression were really unkind and very unprofessional. I went to so many hotels in the U.S. and it was the worst check-in service I have ever seen. His facial expression and the way of speaking to customer were awful. Other staffs were so kind and room was clean. Everything was fine except his worst service.
4
Cheryl
9 Aug 2025
·
Stayed 1 night
The rooms were not ready when wet arrived we had 3 toddlers and two rooms and waited over a half hour for the 2nd room to become available. The staff was not that concerned that the rooms were not ready. Will probably not return.
The rooms were not ready when wet arrived we had 3 toddlers and two rooms and waited over a half hour for the 2nd room to become available. The staff was not that concerned that the rooms were not ready. Will probably not return.
10
Lori
20 Sept 2025
·
Stayed 1 night
Checking in- incredibly friendly and warm staff. Offered an upgrade, which was super nice. Lobby is beautiful, restaurants are great. The best dog friendly hotel we’ve ever stayed. Would definitely recommend to others!
Checking in- incredibly friendly and warm staff. Offered an upgrade, which was super nice. Lobby is beautiful, restaurants are great. The best dog friendly hotel we’ve ever stayed. Would definitely recommend to others!
10
Pallavi
18 Sept 2025
·
Stayed 2 nights
This is our 4th time staying here. This is a very family friendly hotel. Everything is nearby and in walking distance. You can walk to the pier or to the beach. Only This time our AC was a little bit noisy at night and they gave us two tower fans. They also checked it and cleaned it. The staff is very helpful and friendly.
This is our 4th time staying here. This is a very family friendly hotel. Everything is nearby and in walking distance. You can walk to the pier or to the beach. Only This time our AC was a little bit noisy at night and they gave us two tower fans. They also checked it and cleaned it. The staff is very helpful and friendly.
4
Massimo
30 Mar 2025
·
Stayed 1 night
Long lines to check in, then the door would not work and we had to call and wait for help. Overall the management could put more people to handle check ins, one person is clearly not sufficient when a long line forms in front of the check in desk
Long lines to check in, then the door would not work and we had to call and wait for help. Overall the management could put more people to handle check ins, one person is clearly not sufficient when a long line forms in front of the check in desk
10
Agnetha
2 Sept 2025
·
Stayed 2 nights
Overall my stay was great! Walking distance to the beach and to many shops and restaurants. We did have an incident where a creepy man followed me into the elevator and up to the floor where my room was. I called security and they were all over it. They made me feel safe and kept me aware if the situation. In the end we had a great time. Thank you for keeping your guests safe!
Overall my stay was great! Walking distance to the beach and to many shops and restaurants. We did have an incident where a creepy man followed me into the elevator and up to the floor where my room was. I called security and they were all over it. They made me feel safe and kept me aware if the situation. In the end we had a great time. Thank you for keeping your guests safe!
10
Adrianna
25 Aug 2025
·
Stayed 1 night
The place is beautiful and clean. Parking situation wasn’t difficult and definitely kid friendly, I requested a play pen for my 7 month old and they delivered it with no issues. We love a place that has amenities for the kiddos.
The place is beautiful and clean. Parking situation wasn’t difficult and definitely kid friendly, I requested a play pen for my 7 month old and they delivered it with no issues. We love a place that has amenities for the kiddos.
10
gloria
30 Nov 2025
·
Stayed 2 nights
Room was very clean, spacious and had a great harbor view. The staff at the Portola were friendly and professional. Jacks restaurant was a wonderful place to eat dinner and breakfast. We will be back again!
Room was very clean, spacious and had a great harbor view. The staff at the Portola were friendly and professional. Jacks restaurant was a wonderful place to eat dinner and breakfast. We will be back again!
2
Fabi
3 Sept 2025
·
Stayed 1 night
Do not book here or with hotels.com. After making a reservation, being charged and confirmed, we were turned away due to over booking.
Do not book here or with hotels.com. After making a reservation, being charged and confirmed, we were turned away due to over booking.
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AI-generated summary based on recent guest reviews
Location
Consistently praised central, walkable location by Fisherman’s Wharf and downtown, with easy access to Cannery Row, the aquarium, shops, and dining.
Related guest reviews
10
Sharon
9 Jul 2025
·
Stayed 6 nights
The location is the best, and it's very comfortable. There were a few minor issues with the bathroom (e.g. shower leak.) The parking is convenient but costs extra; overall it is expensive, but worth splurging.
The location is the best, and it's very comfortable. There were a few minor issues with the bathroom (e.g. shower leak.) The parking is convenient but costs extra; overall it is expensive, but worth splurging.
10
Julie
2 Sept 2025
·
Stayed 2 nights
Great location and excellent hotel We’ll be back
Great location and excellent hotel We’ll be back
10
Terry
1 Sept 2025
·
Stayed 1 night
great location
great location
10
Brian
10 Aug 2025
·
Stayed 3 nights
Great location near good restaurants and Coffee . We only used our car going to Carmel,whick is super close.
Great location near good restaurants and Coffee . We only used our car going to Carmel,whick is super close.
10
Jay
31 Aug 2025
·
Stayed 2 nights
This is a lovely property- in the middle of the action in Monterey. We were able to walk to the Aquarium, the wharf, and downtown. The lobby is a great place to hang out and for what you get the price is competetive.
This is a lovely property- in the middle of the action in Monterey. We were able to walk to the Aquarium, the wharf, and downtown. The lobby is a great place to hang out and for what you get the price is competetive.
10
Melayna
31 Aug 2025
·
Stayed 2 nights
This project is in the perfect location. It is right by the Fisherman’s Wharf. I would definitely stay there again.
This project is in the perfect location. It is right by the Fisherman’s Wharf. I would definitely stay there again.
10
Tatyana
15 Feb 2025
·
Stayed 1 night
Location is great off of old fisherman’s warf where whale tours depart. Would stay here again. Had a nice stay. I enjoyed the restaurant on site as well as the cafe-bakery. Crepes, bike rides, pleanty of souvenir shops close by, restaurant options all a short walk away.
Location is great off of old fisherman’s warf where whale tours depart. Would stay here again. Had a nice stay. I enjoyed the restaurant on site as well as the cafe-bakery. Crepes, bike rides, pleanty of souvenir shops close by, restaurant options all a short walk away.
10
Charlotte
12 May 2025
·
Stayed 3 nights
Location is perfect!
Location is perfect!
10
Geri
2 Jun 2025
·
Stayed 2 nights
Comfortable, clean, great location, walkable to all the sites we wanted to see.
Comfortable, clean, great location, walkable to all the sites we wanted to see.
10
Elena
16 Mar 2025
·
Stayed 2 nights
Great location
Great location
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AI-generated summary based on recent guest reviews
Dining
On site dining and the bar are convenient and generally well liked, especially breakfast at Jack’s and the lobby options. Prices can be high and service occasionally slow; room service is not available.
Related guest reviews
4
Veronica
19 Oct 2025
·
Stayed 1 night
The hotel restaurant was below mediocre due to selection and service. The majority of the servers don’t speak basic English and do t understand simple questions about the menu. VERY FRUSTRATING!
The hotel restaurant was below mediocre due to selection and service. The majority of the servers don’t speak basic English and do t understand simple questions about the menu. VERY FRUSTRATING!
8
Liz
3 Jan 2025
·
Stayed 3 nights
We stayed three nights from 12/23-12/26. The rooms were good. Our group of six people (three rooms) reserved for the Christmas Buffet, which was definitely overpriced for the price of $89 per person. Food was cold, and not very many options. More cafeteria style than an opulent buffet as advertised. All of us were extremely disappointed with the quality of the food and the cold ambiance of the room.
We stayed three nights from 12/23-12/26. The rooms were good. Our group of six people (three rooms) reserved for the Christmas Buffet, which was definitely overpriced for the price of $89 per person. Food was cold, and not very many options. More cafeteria style than an opulent buffet as advertised. All of us were extremely disappointed with the quality of the food and the cold ambiance of the room.
10
William
14 Jul 2025
·
Stayed 2 nights
Good central location, great on site bar and restaurant.
Good central location, great on site bar and restaurant.
8
Sadaf
11 Jul 2025
·
Stayed 3 nights
Portola is a nice property within walking distance to the harbor and great restaurants. The only issue we had at this hotel was that the staff and service were very slow. We stayed there during the 4th of July holiday weekend. I understand it’s a busy time, but these are the times when you should prepare in advance to accommodate the guests. I called the reception a couple of times to order in-room breakfast. I never got a straight answer and couldn’t order in-room service. We also waited about an hour for their bell team to come to our room to pick up our luggage on the last day of our stay. The restaurant at the hotel, Jacks Monterey, has a great menu and great staff.
Portola is a nice property within walking distance to the harbor and great restaurants. The only issue we had at this hotel was that the staff and service were very slow. We stayed there during the 4th of July holiday weekend. I understand it’s a busy time, but these are the times when you should prepare in advance to accommodate the guests. I called the reception a couple of times to order in-room breakfast. I never got a straight answer and couldn’t order in-room service. We also waited about an hour for their bell team to come to our room to pick up our luggage on the last day of our stay. The restaurant at the hotel, Jacks Monterey, has a great menu and great staff.
10
Mary
18 May 2025
·
Stayed 2 nights
Make sure you see Josh and Antonio at Jack’s restaurant!! Waaaay above and beyond!!
Make sure you see Josh and Antonio at Jack’s restaurant!! Waaaay above and beyond!!
8
Sheri
15 Aug 2025
·
Stayed 1 night
I did not get the partial view that I expected. A bit basic for the price paid, no room service
I did not get the partial view that I expected. A bit basic for the price paid, no room service
10
Martha
21 Jan 2025
·
Stayed 1 night
Wished I had spent more time here! The place is absolutely beautiful. Restaurant inside was delicious and I loved the little bakery inside the hotel too! I was able to check in early, and valet parking staff were very quick and efficient. Fitness center was very nice and clean. I also loved that it was super close to alot of restaurants. Will definitely be coming back and even brining my dog since they’re very dog friendly so that’s a plus!
Wished I had spent more time here! The place is absolutely beautiful. Restaurant inside was delicious and I loved the little bakery inside the hotel too! I was able to check in early, and valet parking staff were very quick and efficient. Fitness center was very nice and clean. I also loved that it was super close to alot of restaurants. Will definitely be coming back and even brining my dog since they’re very dog friendly so that’s a plus!
10
Dia
20 Apr 2025
·
Stayed 2 nights
Beautiful hotel in a really great location. It’s a little more on the pricer side, but you are paying for the location. We loved being able to just walk around from our hotel. There’s a restaurant located inside the hotel. We ate there for dinner one night, and was surprised at how tasty our meal was. Would definitely stay here again.
Beautiful hotel in a really great location. It’s a little more on the pricer side, but you are paying for the location. We loved being able to just walk around from our hotel. There’s a restaurant located inside the hotel. We ate there for dinner one night, and was surprised at how tasty our meal was. Would definitely stay here again.
10
gloria
30 Nov 2025
·
Stayed 2 nights
Room was very clean, spacious and had a great harbor view. The staff at the Portola were friendly and professional. Jacks restaurant was a wonderful place to eat dinner and breakfast. We will be back again!
Room was very clean, spacious and had a great harbor view. The staff at the Portola were friendly and professional. Jacks restaurant was a wonderful place to eat dinner and breakfast. We will be back again!
8
Meggin
6 Oct 2025
·
Stayed 2 nights
Great location to walk to fisherman’s wharf, cannery row and Alvarado street bars and restaurants. Delicious and fresh breakfast in hotel. Great for a weekend getaway!
Great location to walk to fisherman’s wharf, cannery row and Alvarado street bars and restaurants. Delicious and fresh breakfast in hotel. Great for a weekend getaway!
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AI-generated summary based on recent guest reviews
10
Pierre
2 weeks ago
·
Stayed 2 nights
Great stay!!! Amazing room and service with outstanding location and restaurant/ staff.
Great stay!!! Amazing room and service with outstanding location and restaurant/ staff.
10
Armon
2 weeks ago
·
Stayed 5 nights
Drew @ Desk,Jonathan @ Valet,Kenny & Joray @ Bar were all Great. Nice,Friendly,Courteous,Helpful
Drew @ Desk,Jonathan @ Valet,Kenny & Joray @ Bar were all Great. Nice,Friendly,Courteous,Helpful
2
Catherine
2 weeks ago
·
Stayed 1 night
There was a planned power outage that I was not aware of; I called down and was told it would only last 15 minutes. The power was out for more than 2 hours and it was inconvenient. When I tried to call down to follow up, the front desk phone line was disconnected and they weren't taking calls. Being in the dark with no power made my stay much more difficult as I have a baby. I was grateful I was able to obtain a little lantern after walking to the front desk, but it would have been easier if they would have been taking phone calls.
There was a planned power outage that I was not aware of; I called down and was told it would only last 15 minutes. The power was out for more than 2 hours and it was inconvenient. When I tried to call down to follow up, the front desk phone line was disconnected and they weren't taking calls. Being in the dark with no power made my stay much more difficult as I have a baby. I was grateful I was able to obtain a little lantern after walking to the front desk, but it would have been easier if they would have been taking phone calls.
10
Ilie
3 weeks ago
·
Stayed 2 nights
Nice stay, close to the waterfront.
Nice stay, close to the waterfront.
8
Kieran
3 weeks ago
·
Stayed 2 nights
Nice, clean and decent hotel. Much bigger than expected
Nice, clean and decent hotel. Much bigger than expected
FAQs about Portola Hotel & Spa
Is parking available at the property?
Self-parking is available on-site for a fee of approximately USD 29.04 per night, which includes in/out privileges. Valet parking is also offered at a fee of approximately USD 40.65 per night. Reservations are not required for parking.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee, approximately USD 8 to 20 for adults and USD 5 to 10 for children.
Does the property allow pets?
Pets are allowed at the property with a pet fee of approximately USD 58.18 per accommodation, which may vary based on the length of stay. A pet deposit of USD 58.18 per night is also required. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM. Early check-in is available for a fee, subject to availability. Guests are encouraged to contact the property at least 48 hours before arrival to make arrangements for check-in.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. Guests can contact the property for more details regarding specific accessibility features.
What is the location of the property in relation to key landmarks?
The property is centrally located in Monterey, just a 4-minute walk from Fisherman's Wharf and 15 minutes by foot from Cannery Row. It is approximately 0.9 miles from Monterey Bay and 1.9 miles from the Monterey Bay Aquarium.
Does the property have a swimming pool?
Yes, the property features an outdoor heated pool, which is operational from 7:00 AM to 10:00 PM. The pool is seasonal, so availability may vary.
What are the policies for guests staying with children?
Children 18 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of approximately USD 58.18 per stay. Guests are encouraged to request extra beds in advance, as availability may vary.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: 375.1682762191773USD
- 2026-09-16: 290.7221299790955USD
- 2026-09-17: 290.69932470199586USD
- 2026-09-18: 738.6040116238404USD
- 2026-09-19: 670.6343613482667USD
- 2026-09-20: 536.1176103428651USD
- 2026-09-21: 327.99834081161504USD
- 2026-09-22: 331.8647503065491USD
- 2026-09-23: 366.649555002594USD
- 2026-09-24: 361.022951164856USD
- 2026-09-25: 662.0552131860352USD
- 2026-09-26: 565.2438908518982USD
- 2026-09-27: 670.6870105682374USD
- 2026-09-28: 573.5798179183961USD
- 2026-09-29: 670.6870105682374USD
- 2026-09-30: 288.7240463298798USD
- 2026-10-01: 379.63716031082157USD
- 2026-10-02: 717.600632961731USD
- 2026-10-03: 695.3354326867676USD
- 2026-10-04: 377.6390590649414USD
- 2026-10-05: 275.72646371292115USD
- 2026-10-06: 360.6552864582825USD
- 2026-10-07: 374.41348489517213USD
- 2026-10-08: 391.01829573669437USD
- 2026-10-09: 382.6342945829773USD
- 2026-10-10: 555.2373364645387USD
- 2026-10-11: 274.7374079953766USD
- 2026-10-12: 277.7345422675324USD
- 2026-10-13: 276.73550924125675USD
- 2026-10-14: 469.99881242523196USD
- 2026-10-15: NO DATA
- 2026-10-16: 298.71449976928716USD
- 2026-10-17: 293.7192642512513USD
- 2026-10-18: NO DATA
- 2026-10-19: NO DATA
- 2026-10-20: NO DATA
- 2026-10-21: 278.79991471870426USD
- 2026-10-22: 276.73550924125675USD
- 2026-10-23: 302.71066706771853USD
- 2026-10-24: 406.33964106811527USD
- 2026-10-25: 272.7393243461609USD
- 2026-10-26: 354.66101791397097USD
- 2026-10-27: 475.45486939132695USD
- 2026-10-28: 354.22405754287723USD
- 2026-10-29: 386.83873600158694USD
- 2026-10-30: 349.66581758926395USD
- 2026-10-31: 299.7135327955628USD
- 2026-11-01: 242.76796402793886USD
- 2026-11-02: 242.76796402793886USD
- 2026-11-03: 242.76796402793886USD
- 2026-11-04: 351.65388873641973USD
- 2026-11-05: 354.66101791397097USD
- 2026-11-06: 562.4624212989808USD
- 2026-11-07: NO DATA
- 2026-11-08: 438.58081272766117USD
- 2026-11-09: 242.76796402793886USD
- 2026-11-10: 242.76796402793886USD
- 2026-11-11: 242.76796402793886USD
- 2026-11-12: 244.76606527381898USD
- 2026-11-13: 262.74887090675355USD
- 2026-11-14: 250.36071356895448USD
- 2026-11-15: 244.76606527381898USD
An adult age 18 or older must assume all liability for the booking. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Pool access available from 7:00 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
- Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
- Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
- Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
- Secured self parking fee: USD 29.04 per night (in/out privileges)
- Secured valet parking fee: USD 40.65 per night (in/out privileges)
- Pet deposit: USD 58.18 per night
- Pet fee: USD 58.18 per accommodation (varies based on length of stay)
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Rollaway bed fee: USD 58.18 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Valet parking
Dry cleaning
Activities
Swimming pool
Beach (nearby)
Scuba diving
Fishing
Hiking
Pool outdoor
Outdoor heated pool
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Valet parking
Electric car charging station
Parking (Limited)
Parking Onsite
Internet
WiFi
Services
Dry cleaning
Banquet facilities
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Self laundry
24-Hour Front Desk
Concierge Services
General
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Vending machines
Beach Sun Loungers
Wheelchair Accessible (Limited)