Quality Inn & Suites I-35 near Frost Bank Center

By far the worst hotel experience I’ve ever had. Pros: The staff were nice and we didn’t see any roaches. Cons: Everything else. Our sheets had 3 inch crusty yellow smear on them when we checked in. The curtains fell off the wall when we opened them - the hotel didn’t send maintenance until 2 days later. Two of the legs on the desk were broken, so the desk lurched when used. The paint throughout the property was moldy and peeling. The hallways smelled bad. There was a random tv lying in the hall all 3 days of our stay. The telephone didn’t work. No one ever answered the front desk phone so every time something new went wrong, we had to walk to the front desk, in a separate building. The property doesn’t look at all like the photos. Highly recommend avoiding…sleeping in your car sounds like a better experience.

Breakfast was appalling, the food was overcooked and there were no condiments. The room coffee maker was not usable and the packets for the coffee were opened and missing stuff. Ran out of hot water taking a shower. The drawers of the dresser were stuck closed, but if you opened them they wouldn't stay closed without jamming them. There was garbage from the last person still in the trash. The fridge smelled like rotten food and was hard to open. The place was run down and just gross. Would not recommend with so many other good hotels in the same price range

The room was nice and had lots of space i wasn't disappointed

Breakfast has been done upgrade from what it used to be years ago. They have one of the better breakfast now.

We had the worst hotel experience ever at Quality Inn. We booked two rooms totaling $838 and ended up leaving after the first night because the conditions were completely unacceptable. Both rooms were filthy. There were used floss picks left in the drawers, gum stuck to the furniture, and an overwhelming foul odor that was impossible to ignore. It honestly smelled like something had gone bad in the rooms. The hallway and access doors to the rooms were being propped open with rugs, so they wouldn’t lock at all. There was no secure access, and people were constantly coming in and out. Combined with the transient activity around the property, it made us extremely uncomfortable. The rooms themselves were also poorly maintained. The water wasn’t working properly, the toilet wouldn’t stop running, and the lights were flickering. It was clear these rooms had not been properly cleaned or maintained. We brought these issues to management’s attention and attempted to resolve it, but they refused to accommodate us or offer any refund. We also contacted Hotels.com since we booked through them, but they were unable to help. We didn’t even stay our full reservation and still lost $838. That’s unacceptable! I strongly recommend looking elsewhere. This was beyond disappointing, an outright waste of money, and a terrible experience!!