MainStay Suites Dallas Northwest - Irving

Saw blade left in our room. Only one elevator working and had spilled milk in it on Tuesday morning. Elevator floor was filthy. Waffles were good but eggs were cold.

This looks to be a new hotel, I was very pleased with the whole experience. The area around it was a bit sketchy, however I felt very safe and comfortable with the experience, also the parking lot had great lighting and I saw no crazy activity around the parking lot and I arrived after 10:30pm

This hotel was nice, and the rooms were clean. My only complaint was the tv didn’t work and they didn’t offer any kind compensation or try to make it right. The area close to the hotel seemed a little sketchy but as a female solo traveler, I still felt very safe. The parking lot was very well lit at night, and I never felt unsafe walking in or out in the daytime or night time.

This property was in a sketchy area, and I felt unsafe to stay at the hotel and didnt end up staying there. The walls were thin. I checked in late so I didnt expect the desk to be attended to right away but I waited there for 20 minutes to check in. In addition the elevators were an issue. One was broken and the other had some substance spilled in it and not cleaned and it smelled. The room was fine and spacious but do to feeling uneasy and thin walls my friend and I decided it was in our best interest to not stay there as she claims she was followed back to our room and 2 men knocked on the door. I tried calling the next morning multiple times to update them and say I wasnt there to check out and wouldnt be returning and never got a call back. Maybe I am dramatic but as a young woman I didnt feel comfortable staying in this hotel, just strange ghetto vibes.

1st thing you need to be aware of is the entrance. It’s really odd and narrow. It sits right off the freeway and has Jack in the box, McDonalds and Wendy’s within a 1/2 mile. Others are available as well. They have a Continental Breakfast with the normal waffles, eggs, sausage, cereal & toast. It was pretty good. The service at the hotel is really good. The rooms were clean, quiet & very comfortable. They have a fridge, microwave and stove! If you want utensils they need to be checked out at the front desk. That brings me to the charge they take when you check in and is the reason I have rated lower than 5 stars. When you take an amount for stuff like incidentals, but you don’t let them use the money for incidentals, what the hell is the money being charged as a purchase on my card & they say up to 10 business days to be refunded. This is shady & out of all the hotels I have booked ver stayed at, this is the 1st time I have had them charge my card as a PURCHASE! I will be researching this further as I feel this is an opportunity for people to forget to follow up & the hotel doesn’t follow through with the refund so it’s pure profit! If you say you need a card for incidentals, but don’t let the customer use it for incidentals, THATS FRAUD! There is no way it should ever take over a 1/2 a month to refund money that should never have been charged. Will definitely be reporting this. This hotel took an awesome stay & turned it into something shady. Do better!

Good stay, modern hotel, good options for breakfast, convenient location. Only complaint was one of the elevators didn’t work making it kinda slow to get up in down during busy times. Kitchen in the room was an added bonus.

The room was clean and the bed and pillows were very comfortable. However the walls are paper thin, I can hear adjacent conversations almost clearly. The shower floor creaked like it was going to fall through and the pipes made noise when the water was on. The barn door for the bathroom is stupid if you want any privacy. The tv system is outdated and the USB plugins did not work for charging. One of the elevators was broken the whole week I stayed and forget about breakfast.

The hotel was easy to get to but the driveway entrance is very awkward. Something they cannot control, but be alert!! Check-in was smooth and easy. They may ask what hotel you are staying at because the building has more than one. Not a trick question and they are not being unaware of your reservation. Room was clean, beds were very comfortable. Thin towels and one small bottle of shampoo. No lotion, no creme rinse. They do offer these things at the front desk free of charge if you forget yours or need more. Breakfast was the standard hot breakfast. The sausage patties were not very good, but they never are in hotels that use the same vendor. The eggs were good and the bacon had an excellent flavor. Coffee not good!! :^)

Parking lot is well lit (Free) and lobby was clean. The room was good for the price. Small fridge ( not the minis) full size microwave, everything you would need to an extended stay. I extended another day and told the front desk who took all my info and ran my cc again. I requested my room not get room service. Front desk agreed but all the pros end there. That night and next day People were standing outside smoking to INCLUDE the staff even with a sign posted. When I got back my luggage was not in my room nor was my food in the fridge. After waiting for almost an hour I finally get my luggage back and was told they would compensate me with a free night and extra points. Never happened. Hotel should change their protocols and actually INQUIRE when they see someone’s belongings still in the room. Hotel NEVER tried contacting me to make sure everything was okay. A simple phone call to me or actually looking in the system would have avoided all of this. I was told the GM would call me. That never happened either. I would not recommend this hotel to anyone!!

Difficult to reach as street is divided, forcing a u-turn when arriving from the highway. The drive is narrow and curved. The area seemed less than desirable. There was a lot of foot traffic and non-housed people in the near vicinity. The hotel is modern and had all the amenities we required. Check in was perfunctory, but the front counter staff were friendly when engaged upon other departures and returns. Recommendations for restaurants and directions were not available, so we had to venture out without guidance. The room was clean and comfortable. The towels were stained. The breakfast service area was well stocked and maintained, yet horribly crowded as it is a small space. The eggs, sausage, and bacon seemed under cooked. Several tables and chairs were wobbly. There appeared to be only one trash can available, though it was emptied before it overflowed.

Room was clean. Hallways weren't vacuumed every day

I had to request for more towels and to have my trash emptied several times before they finally came the next day. The elevators always smelled like eggs. The sheets were stained

Great hotel, could use more attention cleaning carpet, sofas and ottoman. Other wise great place to stay!

TERRIBLE TERRIBLE TERRIBLE! BEWARE!! ROACHES, POT SMOKING, ABSOLUTELY DISGUSTING, STAINS ON THE WALLS ANS CARPET. PLACE NEEDS TO BE BULLDOZED. NOT TO MENTION TERRIBLY SKETCHY AREA. DONT EVEN THINK ABOUT GOING HERE. SLEEP IN YOUR CAR.

The property was decent, the staff was very friendly. The only complaint is the bathroom floor needed to be swept well and mopped; the furniture just needed to be wiped down, nothing too serious. The could stand to have someone keep the parking lot swept also. Other than that, it was a decent stay.

Unfortunately some other patrons of the hotel were smoking marijuana both outside in feont of the facility and also you could smell it in some of the hallways. Our room smelled musty when we checked in but management was able to change our rooms.

Dirty room - black hair in the bathroom and shower, dirty microwave, stained carpet, and sticky TV remote. The air conditioner started smelling like something was burning when turned on and the breakfast was mushy eggs and greasy mystery meat.

Got there noticed the room couch and floor full of stains, bathroom dusty like they just rinse off stuff and leave , beds looked like they were used and just made had to request new sheets. Noticed hair and dirt on the bed sheets, but staff was helpful to get it fixed but wouldn’t stay here again unless u really need to

Everything was fine but the room is not that clean ..

I stayed here multiple times prior to my last visit. I wasn’t pleased at all this time. Upon walking in the room the floor was so dirty from not being swept and mopped. The countertops had crumbs and was dusty. The bathroom floor wasn’t swept or mopped. There was hair all over the floors. The bed had hair. I go downstairs to complain they move me to another room it’s the same issue the room was partially cleaned. So I was like I’ll just keep the room I have. As we went to shower the curtain had hair the tub floor had hair and the shelf had hair and open bar of soap that someone had already used. This by far was my worst visit ever. I don’t think I’ll ever book here again. Especially being that they allowed me to utilize the room and not find me something more clean. Definitely was a waste of money.

The room was large and spacious and had two chairs at a large desk which is rarely the case. It all was fresh and new. We got very little rest because of a loud woman next door, a screaming child, and a fight a few doors down. The noise went on for over an hour. But the thing that will keep me from ever staying there again is the bathroom door. It not only doesn’t lock, it is a sliding “barn” door that when closed has a one inch gap on both sides of the door! Zero privacy and it’s right there at the kitchen area where you are preparing food! Pretty gross! For all these reasons we cut our trip short and went home early. And while I’m ranting, whoever came up with the idea that a flat piece of plastic is any kind of a soap dish?? Soapy water runs off everywhere!

This is to be set up to cook and eat meals in your room. No dishes, pans, utensils, ext. No soap for dishes. Refrigerator door squeaked every time opened. Had breakfast - toaster did not work. Eggs were not good.

Hotel was conveniently located off the highway. Room and beds were comfortable and clean. Sheets and towels were clean. Enough space to put away luggage. Kitchen was convenient but not stocked. For more towels, kitchen items, shampoo and bedding you have to ask front desk. Front desk often has no one attending and there is no bell. So lots of waiting. Breakfast was pretty good for this type of hotel and plenty seats and very clean. Bathroom door does not completely close so there is ZERO privacy. If it wasn’t for the bathroom door I would give higher rating.

The room we received (104) was super humid. This made it uncomfortable especially at night. The ac was cold but was not removing the humidity. The shower leaked water into the bathroom floor & the bathroom door rail came off periodically which caused us to trip. On a positive note the room was clean and spacious.

Strong smell of disinfectant on entering room. Room was not well vacuumed (crumbs on carpet). Interior curtains did not open.

Shower only trickles. No alternative was offered. Couch has stain Otherwise room was fine. BUT NO shower.

The room was clean and the bed and pillows were very comfortable. However the walls are paper thin, I can hear adjacent conversations almost clearly. The shower floor creaked like it was going to fall through and the pipes made noise when the water was on. The barn door for the bathroom is stupid if you want any privacy. The tv system is outdated and the USB plugins did not work for charging. One of the elevators was broken the whole week I stayed and forget about breakfast.

Very cleaned and well maintained hotel. Only issue I had was there there were no pans to cook nor utensils to eat with which is counterproductive to having a kitchenette in your room. Not sure if this was just my room or the standard to be honest as I brought paper plates and plastic utensils just to be on the safe side along with a frying pan. The location is not very convenient either as it is in the middle of a part of Dallas that does not really have much surrounding it so you will definitely need a car to get around for any reason at all. Some local restaurants on the street itself but nothing that really caught my eye. For the price we paid, it wasn't bad at all and did what we needed it to do so no real complaints.

Friendly service, clean room, the window treatments could cover better. Would prefer less lights during night time.

Checking in was smooth, and the front desk staff was courteous. However, the overall experience left much to be desired. The pervasive use of strong air fresheners throughout the hotel was overwhelming and unpleasant. Upon entering our room, we found the thermostat set to 85 degrees, and it was not cooling properly. When reported, the staff opted to reset the system rather than offer a room change, advising us to “wait a few minutes” for it to cool down, which it never adequately did. The cleanliness of the room was below expectations. The bathroom features a sliding barn-style door with significant gaps on either side, offering virtually no privacy. Basic amenities were missing. There was no shampoo provided, water pressure in the shower was extremely low, and the towels were rough and uncomfortable. Additionally, there were no sheets or blankets available for the pull-out bed. Only one elevator was operational during our stay, causing delays. The continental breakfast was minimal and disappointing. Given the number of alternative accommodations in the area, I would not choose to stay here again.

“I had a disappointing experience with the hotel’s service. During my stay from Saturday to Tuesday, housekeeping did not clean my room daily. Despite requesting cleaning multiple times, my room was only cleaned late on Monday after my third request. This level of service was far below my expectations.”

Easy check in. Staff was friendly. Hotel was quiet. Would definitely recommend.

The best thing about this property was the convenience to downtown Dallas. The inconvenience was room service did not come in and clean the room every day also when calling down to the front desk, there was no answer.

I can't recall the receptionist's name, but I think his first initial was B. Mr. B was very pleasant and friendly during check-in, taking the time to explain everything thoroughly.

Even though I was an early check-in, General Manager, Lisa Patel, went out of her way to locate me a wonderful room right away. She is outstanding. Really nice as well. Made my whole stay perfect.

Staff took forever to check me in. Checked me into an already occupied room then questioned me multiple times doubting that they did before finally giving me an empty room. Weird.

Very cleaned and well maintained hotel. Only issue I had was there there were no pans to cook nor utensils to eat with which is counterproductive to having a kitchenette in your room. Not sure if this was just my room or the standard to be honest as I brought paper plates and plastic utensils just to be on the safe side along with a frying pan. The location is not very convenient either as it is in the middle of a part of Dallas that does not really have much surrounding it so you will definitely need a car to get around for any reason at all. Some local restaurants on the street itself but nothing that really caught my eye. For the price we paid, it wasn't bad at all and did what we needed it to do so no real complaints.

The front desk was very professional. The room was very clean. Everything fairly new.

Parking lot is well lit (Free) and lobby was clean. The room was good for the price. Small fridge ( not the minis) full size microwave, everything you would need to an extended stay. I extended another day and told the front desk who took all my info and ran my cc again. I requested my room not get room service. Front desk agreed but all the pros end there. That night and next day People were standing outside smoking to INCLUDE the staff even with a sign posted. When I got back my luggage was not in my room nor was my food in the fridge. After waiting for almost an hour I finally get my luggage back and was told they would compensate me with a free night and extra points. Never happened. Hotel should change their protocols and actually INQUIRE when they see someone’s belongings still in the room. Hotel NEVER tried contacting me to make sure everything was okay. A simple phone call to me or actually looking in the system would have avoided all of this. I was told the GM would call me. That never happened either. I would not recommend this hotel to anyone!!

Checking in was smooth, and the front desk staff was courteous. However, the overall experience left much to be desired. The pervasive use of strong air fresheners throughout the hotel was overwhelming and unpleasant. Upon entering our room, we found the thermostat set to 85 degrees, and it was not cooling properly. When reported, the staff opted to reset the system rather than offer a room change, advising us to “wait a few minutes” for it to cool down, which it never adequately did. The cleanliness of the room was below expectations. The bathroom features a sliding barn-style door with significant gaps on either side, offering virtually no privacy. Basic amenities were missing. There was no shampoo provided, water pressure in the shower was extremely low, and the towels were rough and uncomfortable. Additionally, there were no sheets or blankets available for the pull-out bed. Only one elevator was operational during our stay, causing delays. The continental breakfast was minimal and disappointing. Given the number of alternative accommodations in the area, I would not choose to stay here again.

Good and convenient location

This looks to be a new hotel, I was very pleased with the whole experience. The area around it was a bit sketchy, however I felt very safe and comfortable with the experience, also the parking lot had great lighting and I saw no crazy activity around the parking lot and I arrived after 10:30pm

This hotel was nice, and the rooms were clean. My only complaint was the tv didn’t work and they didn’t offer any kind compensation or try to make it right. The area close to the hotel seemed a little sketchy but as a female solo traveler, I still felt very safe. The parking lot was very well lit at night, and I never felt unsafe walking in or out in the daytime or night time.

Great stay, convenient location

Checking in took a little longer then I thought it should of. Desk guy was on the phone with somebody while I was checking in. The room was really nice, had everything I needed and was very comfortable. The area is not great but if you are a man doing a solo trip then it shouldn't be a problem.

Had a layover in Dallas and had to find a hotel. Was happily surprised. Front desk was helpful. Clean room. And a basic breakfast. Conveniently located next to a Korean grocery and other businesses.

I treat myself every few months to the spa next door and I like to stay here for the convenience. The staff are generally friendly and attentive, the rooms have always been clean, area is quiet enough, and walkability to nearby restaurants is pretty good.

No eating options within walking distance. Or they closed at 9 o’clock.

Very cleaned and well maintained hotel. Only issue I had was there there were no pans to cook nor utensils to eat with which is counterproductive to having a kitchenette in your room. Not sure if this was just my room or the standard to be honest as I brought paper plates and plastic utensils just to be on the safe side along with a frying pan. The location is not very convenient either as it is in the middle of a part of Dallas that does not really have much surrounding it so you will definitely need a car to get around for any reason at all. Some local restaurants on the street itself but nothing that really caught my eye. For the price we paid, it wasn't bad at all and did what we needed it to do so no real complaints.

Difficult to reach as street is divided, forcing a u-turn when arriving from the highway. The drive is narrow and curved. The area seemed less than desirable. There was a lot of foot traffic and non-housed people in the near vicinity. The hotel is modern and had all the amenities we required. Check in was perfunctory, but the front counter staff were friendly when engaged upon other departures and returns. Recommendations for restaurants and directions were not available, so we had to venture out without guidance. The room was clean and comfortable. The towels were stained. The breakfast service area was well stocked and maintained, yet horribly crowded as it is a small space. The eggs, sausage, and bacon seemed under cooked. Several tables and chairs were wobbly. There appeared to be only one trash can available, though it was emptied before it overflowed.

Very clean, breakfast isn't great though. Very comfortable and I will stay again.

while im staying there, i couldn't eat breakfast becuase there was no food always..

Dirty room - black hair in the bathroom and shower, dirty microwave, stained carpet, and sticky TV remote. The air conditioner started smelling like something was burning when turned on and the breakfast was mushy eggs and greasy mystery meat.

Really enjoyed our stay in this new hotel which very accommodating from all aspects. Many choices for breakfast & restocked when needed. Front desk staff equally helpful & friendly

Good stay, modern hotel, good options for breakfast, convenient location. Only complaint was one of the elevators didn’t work making it kinda slow to get up in down during busy times. Kitchen in the room was an added bonus.

The room was clean and the bed and pillows were very comfortable. However the walls are paper thin, I can hear adjacent conversations almost clearly. The shower floor creaked like it was going to fall through and the pipes made noise when the water was on. The barn door for the bathroom is stupid if you want any privacy. The tv system is outdated and the USB plugins did not work for charging. One of the elevators was broken the whole week I stayed and forget about breakfast.

Great breakfast

Dirty room, terrible breakfest and noisy AC

The hotel was easy to get to but the driveway entrance is very awkward. Something they cannot control, but be alert!! Check-in was smooth and easy. They may ask what hotel you are staying at because the building has more than one. Not a trick question and they are not being unaware of your reservation. Room was clean, beds were very comfortable. Thin towels and one small bottle of shampoo. No lotion, no creme rinse. They do offer these things at the front desk free of charge if you forget yours or need more. Breakfast was the standard hot breakfast. The sausage patties were not very good, but they never are in hotels that use the same vendor. The eggs were good and the bacon had an excellent flavor. Coffee not good!! :^)

I stayed here overnight after going to King Spa. I had very low expectations, but it was not bad. They did the best with what they had. The room was clean and I was able to order really good Korean food late at night from Door Dash. They had a very basic free breakfast. I made waffles and went back to my room and took a quick nap. The bed was top notch.