Premier Inn London Stratford

The hotel was very convenient being located within the Westfield Mall. The room was comfortable enough and the staff was pleasant and helpful.

Very nice location. Next to multiple Tube lines and Stratford International station. Part of Westfield City mall so lots of food choices and shopping.

Very close to Stratford Int’l, Westfield and walking distance to ABBA voyage venue and Westham football stadium. Tube and buses go everywhere. Initially we had issues to do the self check-in, but staff there were very friendly and helpful. We booked a room with a walk in shower without paying attention to details. It was a very large room and was good to know that something like that exists for people in wheelchairs.

The breakfast was super yummy and there were a lot of food to choose. I highly recommended it.

Unfortunately, our stay was very disappointing and not at all what we expected. From the moment we arrived, it was clear that the room did not meet basic comfort or hotel standards. The sink was extremely low – around knee height – which made even washing hands or face very uncomfortable, as I had to bend forward significantly. The bed was also very low and, more importantly, far too short. My husband’s feet were hanging outside the bed, which is unacceptable for a hotel room. In hindsight, this felt very much like an accessible/disabled room, yet we were never informed of this, nor did we request such a room. We are fully mobile, and being assigned this room without explanation felt inappropriate. Additionally, there was no telephone in the room, which is concerning in case of emergencies. There was no water provided, and room cleaning was not done unless specifically requested. On top of that, there was a persistent unpleasant smell in the corridors and inside the room. Overall, the experience was far below expectations, and unfortunately this is not a hotel we would choose to stay at again.