Premier Inn London Stratford

It’s an OK hotel in a very nice area and the staff is helpful. But make sure you don’t get the room on the 1. first floor with no daylight and a view to industrial pipes only (The price is the same for a similar room on the 5th or 6th floor with city/skyline view) Besides that the room has very bad internet and if you want access to better internet I.e. to be able to work from the room, they will ask you to pay extra for that. When we checked in we were 5 people in line. A guy was behind the counter and he could say hello and welcome. But he could not check any of us in. We waited for the one man who could manage the system. The bartender didn’t know what wine he had in the bar. The breakfast had lovely fresh fruit.

⭐ 1/5 – One of the Worst Hotel Experiences I’ve Ever Had I have travelled to 40+ countries and stayed in countless hotels, but Premier Inn Stratford was one of my worst experiences. We travelled from Norway with two small children and had baby food and important temperature-sensitive medicine brought from Norway that was not easily replaceable in the UK. The hotel pictures showed a fridge, but our room had none. We offered to pay for one night and move elsewhere. Instead, staff, including someone presenting himself as a manager, offered to keep our medicine and baby food in their fridge. We trusted them. The next day we discovered THEY HAD NEVER PUT IT IN A FRIDGE and had left it in a very warm storage room. The food was spoiled and the medicine had also been left there. Their excuse was: “The manager didn’t agree.” Then why accept it? Why promise refrigeration? Why not simply call our room and inform us? Even worse, instead of apologising, staff argued with us and questioned why we had given them important items. Because YOUR staff offered to refrigerate them! The carpets in our room and corridors were also filthy. Housekeeping was equally frustrating: when we asked for toilet paper, we were told to get approval from reception first! Terrible cleanliness, broken promises, zero accountability and extremely unprofessional service. Avoid, especially if travelling with young children. 1 star only because zero isn’t an option.

The hotel was very convenient being located within the Westfield Mall. The room was comfortable enough and the staff was pleasant and helpful.

Very nice location. Next to multiple Tube lines and Stratford International station. Part of Westfield City mall so lots of food choices and shopping.

Very close to Stratford Int’l, Westfield and walking distance to ABBA voyage venue and Westham football stadium. Tube and buses go everywhere. Initially we had issues to do the self check-in, but staff there were very friendly and helpful. We booked a room with a walk in shower without paying attention to details. It was a very large room and was good to know that something like that exists for people in wheelchairs.