citizenM London Victoria Station

I really enjoyed the stay in this very convenient, reasonably-priced hotel. The staff are friendly, and the room itself is comfortable. Their system for setting room lighting is great for those of us who like different levels of light for different purposes. The rooms themselves are small by design, in that living rooms are common areas, so the guest rooms are the width of the king bed. The shower is also great. Be aware there is no gym. Westminster Abbey, the Parliament buildings, and Buckingham Palace are all within 20 minutes' walk, and Victoria Station, one block away, gets you everywhere. Multiple theaters are also close by for shows like Hamilton and Wicked. Unfortunately, there is a homeless area on Victoria St. near the hotel, but if you cross the street you'll avoid them.

Fun and colorful hotel. Lobby was a great hangout for drinks.

The staff were very helpful. Also, we were able to stow our luggage on the last day.

This hotel was in a perfect location. Very central and close to Victoria Station. It has a cool vibe and a vibrant lobby that’s always busy with guests working and mingling. The bar and restaurant are available 24/7. The staff was helpful and friendly. I definitely recommend this hotel and will stay there again.

Citizen M is perfectly located next to the Victoria Staion. The hotel is very clean and comfortable. You can order food from your room, but you have to bring it up yourself. Breakfast is available, it was delicious, but a bit pricey at £20. Overall a wonderful stay. Very clean, safe, and in a great location.

The hotel is well-maintained, with modern rooms featuring technology to adjust lighting and blackout settings. The rooms are cozy, and the common areas provide a great space to relax. Food and drinks are available 24/7, and the staff is incredibly friendly, ensuring a memorable stay. I highly recommend this hotel and will definitely return. The only downside, which isn’t the hotel’s fault, is the presence of some homeless individuals across the street. While it’s a city issue, the area is a bit untidy, which made us feel a bit unsafe at times. However, they kept to themselves and didn’t cause any trouble.

Unique hotel with its use of self check in kiosk and electron iPad control of all room functions

Everything about this hotel was amazing, including the decor, the staff, the coffee, and just the whole feel to be able to hang out downstairs! Definitely would stay here again!

Such a cute room! To be honest, I fell in love with the lobby!! Such a cute space for working, eating or even just relaxing and drinking ;) there’s even some board games!! Loved the vibe

I have stayed at this hotel before. It is very convenient to Victoria station. The rooms are small but comfortable and it is fairly priced. Common area, breakfast and bar are also very nice.

Clean

Flies buzzing all over the lobby bathroom. Smell of sewage in my room. They didn’t advise me that I needed to specifically ask to have the room serviced. Climate controls weren’t working - always too cold in the room. Water temp ironically was far too hot. Very sketchy street corner outside.

Excellent customer service, fantastic location near train stations and restaurants. Very clean and modern.

Modern and clean, convenient to Victoria Station and therefore train to Gatwick, good vibe, lots to do in the area (shops, restaurants).

The bed was extremely comfortable and property was clean .customer service was excellent. Very modern

Small (blood?) smudge on 2 of the replacement towels after a light clean. Otherwise, love the place.

Great value. Very clean and well organized facility

Smelly towels , it looks clean but it does not smell clean

Very Clean

Very clean

This was a really great surprise; extremely well set up for remote working needs. Plenty of seats and plugs in the common area, with 24 hour bar with food; helpful staff. Room small but modern and comfy, and I really appreciated the total black out shades that actually worked. Location has everything you need and easy transport access.

Great location but lots of homeless people and the rooms are extremely small. Staff was great and rooms clean.

Rooms are way too small, tv didn’t work

Room is too small. Bed is wall to wall (you have to crawl over your partner to get in bed. Not enough space for 2 people to cross each other. Bath room and shower are too narrow you can barely move.

Tiny room but well thought out with a lot of tech. The entire room was controlled by a tablet. Awesome shower, large soft towels. Room was clean and the location is great. Close to everything in the Victoria area and a short walk to Buckingham Palace. The negative for me was that the bed has three walls around it. Made it hard for the person on the inside to get out in the middle of the night. On the positive side the bed was very comfy and the room was equipped with great blackout curtains.

Very comfortable bed, quiet, high tech room that blocked out all light effectively for sleep. Terrific breakfast buffet and nice lounge area. Convenient to major sites, Hyde Park and transportation. Staff is very nice, helpful and available. Only downside is room for one is small (not enough room to layout luggage) and there appears to be homeless shelter area on start of the block where hotel is located - I never had any issues walking back and forth from the hotel on my own and never felt unsafe but just pay attention to your surroundings if you are solo traveler like I was.

Good hotel, very clean and efficient but rooms are small, the double bed you can only access from one side, and you need to use an iPad to access everything (like switch on tv etc) too much tech for techs sake (and I work in tech!)

Cool hotel, but don’t like the fact that one person has to sleep against the window

Small room, but clean and bright. Bed was perfect firmness. The blackout curtain was very effective. Not wild about the colour changing lights.

Great, ultra modern hotel, BUT bed has only one side to get in and out. Makes it hard for the first person in to get out after the second person goes to sleep

Y’all. Your staff was so kind and welcoming and helpful!! 10/10.

After a full day of travel from the States upon check in at 9:30pm my wife, daughter and I were told the max occupancy was 2 per room and that there were no other rooms available there during our 4 night stay. We quickly checked availability at other nearby hotels and finding none asked for our key to stow our bags and go get food and try to find another hotel nearby for one of us. Finding none, we decided to go back to the hotel and search on line in another area. However, when we tried to enter the hotel our keys didn’t work. After a guest let us in it took several minutes for a staff member to appear and tell us our cards had been deactivated and demanded to know our plan. I informed him we we were in the process of resolving the issue but he had no right to stop us from accessing a room we had paid for or else he should refund our money. He refused to either activate or refund and only reactivated after I threatened to call the police. He then yelled at my wife and daughter that they had a half hour to get out or he would call the police. Fortunately, the RUI across the street again and they found me an empty accessible room, as it was after midnight at that point. When I complained to Citizen M they funnelled the complaint back to the hotel and they cited a health and safety issue, although a family of three with a pre-teen checked in during our interaction with the manager. They took no responsibility for their actions. Terrible.

Staff was nice and friendly, they held my luggage, nice location.

Great staff!

The staff was extremely friendly and helpful. As always, the rooms were immaculate and comfortable.

Our check-in was uninspiring; the booking could not be found. The girl helping us looked into it and realised my surname was incorrect, but instead of checking us in (as she had retrieved the booking), she directed us to re-enter the surname again into the iPad. We did not feel like valued clients, it felt very transactional. The room had an iPad in it too, to control the lights and blinds - it was confusing and a lot of effort to use. The room was also freezing cold and the sink was blocked and draining very slowly. We went down to the bar to have a drink and were not acknowledged by either the bar man or the other staff member who was sitting up the bar, on a bar stool, filling in paper work. A little 'hello, I'll be with you in minute' , wouldn't have gone amiss. Finally, the rooms do not have irons. Instead, there is a tiny, stuffy, dark room called Iron Heaven, which should really be called Iron Hell as it was not only incredibly warm but also so badly lit that I could not see whether or not the creases were being ironed out. I do not feel that Citizen M is the right kind of hotel if you want to feel like a valued customer, if you like to have the receptionist speak with you about the hotel and if you can't stand overly-loud music in the lobby. If, on the other hand, you want a transactional kind of fast-food type stay, then Citizen M is the place for you.

The staff were excellent- my wife injured her knee and they were very thoughtful- providing ice and a compress. Very impressed!

Our stay at CitizenM London was excellent overall. Despite initial check-in difficulties due to unforeseen booking issues, the staff quickly resolved everything with exceptional care. Our room was impeccably clean, very comfortable, and easy to access—ideal for a short stay. Additionally, the breakfast options were outstanding, offering an impressive variety that could satisfy even the most extravagant tastes and accommodate a healthy lifestyle. Highly recommended!

I had a great experience. The staff were excellent.

First time staying at this hotel but will from now on be my first choice on all my work trips to London! Room was clean, bed comfortably, desk great. Lounge and breakfast area had a nice, welcoming vibe and staff service level was 10/10. A stonesthrow from Victoria station. 20+ trips and this was my best stay yet.

Great location!!

Stayed here multiple times, WiFi has gotten worse and sketchy people camp out in the area at all times of day, not as good as it used to be

I love the hotel and location.

Beds were super comfortable!! Great location!

Close to Victoria station and Buckingham Palace. However, several homeless people in the area.

Too many homeless people next to the hotel felt very unsecured. Also priced a lot for a small room

Perfect spot for a quick overnight. Easy access to Victoria station and the direct train to gatwick.

Modern and clean, convenient to Victoria Station and therefore train to Gatwick, good vibe, lots to do in the area (shops, restaurants).

Excellent staff!! Nice clean rooms! Love the king sized bed! There are pros and cons to the location. Nice to be close to big train and bus hubs. We easily walked to our bus tours. Lots of fast food options in the area. Not too far from many big attractions. It is a very noisy neighborhood which made it difficult to sleep at night. Also kind of a dirty neighborhood with a high homeless population. They didn’t bother us though. The hotel itself was outstanding. I might request that they make the mattresses softer, and the windows more sound proof. A white noise app on the tablet would help too! And an option to turn off more lights without turning them all off.

Practically across the street from Victoria Station but on a quieter side street with shops and eateries nearby. Great value.

Great breakfast, rooms and friendly staff

Watery eggs selection ok

This hotel was in a perfect location. Very central and close to Victoria Station. It has a cool vibe and a vibrant lobby that’s always busy with guests working and mingling. The bar and restaurant are available 24/7. The staff was helpful and friendly. I definitely recommend this hotel and will stay there again.

Excellent service. Nice atmosphere. Good breakfast Very handy to trains and buses. Bed comfortable. Breakfast had an ample range of selections.

I liked the hotel vibe and the room was small but comfortable and with very nice details including the coloured lighting options. The bed was very comfortable. The dining was very limited. We were told that quite a few things on the menu weren’t available and we decided to find another restaurant. The breakfast was excellent. It’s not included but it’s worth paying for it. I would go back to citizenM.

Citizen M is perfectly located next to the Victoria Staion. The hotel is very clean and comfortable. You can order food from your room, but you have to bring it up yourself. Breakfast is available, it was delicious, but a bit pricey at £20. Overall a wonderful stay. Very clean, safe, and in a great location.

Great location room was clean comfortable bed and pillows . Great breakfast and staff was very friendly

Perfect for our stay in London. Breakfast is lovely with a super variety to choose from. Location to Victoria Station helps with touring London. Love CitizenM concept.

Amazing breakfast spread!

Very nice vibe, with an attentive staff. Don't miss the amazing breakfast -- not just classic English, but everything from fresh guacamole and terrific scrambled eggs, to smoked salmon, great croissants, and fresh London bagels. Terrific stay.