Smoky Mountain Resort
Property description
At Smoky Mountain Resort, exceptional service and top-notch amenities create a memorable experience for guests.Continuously receive the support you require through front desk amenities such as luggage storage. Chilly nights become more deli...
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From
US$173
/ night
Guest reviews
9.3
Superb
Based on 3 verified reviews
8
Bo R.
8 Oct 2023
·
Stayed 2 nights
The location is really close to the parkway and easy access to everything without being in the middle of everything. The online listing is absolutely nothing like the room we ended up with. It was still a fine room for our family but much more cramped than expected. It looks like the pictures online are of the newest buildings and the ones we got were older and smaller. Check in was a nightmare. There were probably 15 people in front of me to check in and it took 30+ minutes. Once I was next in line, the power went out. They actually handled this flawlessly, but still tried to push all the sales gimmicks through the concierge desk “necessary” meeting. There was a nice playground and a decent putt putt course really close to our rooms, so that was nice. We did not use the pools or splash pad but they also looked nice. Overall, would probably come back, but would ask for the rooms pictured in the pictures that is the only thing you can see before you purchase. Also, the check in process needs to be updated or hire more personnel to address the demand.
The location is really close to the parkway and easy access to everything without being in the middle of everything. The online listing is absolutely nothing like the room we ended up with. It was still a fine room for our family but much more cramped than expected. It looks like the pictures online are of the newest buildings and the ones we got were older and smaller. Check in was a nightmare. There were probably 15 people in front of me to check in and it took 30+ minutes. Once I was next in line, the power went out. They actually handled this flawlessly, but still tried to push all the sales gimmicks through the concierge desk “necessary” meeting. There was a nice playground and a decent putt putt course really close to our rooms, so that was nice. We did not use the pools or splash pad but they also looked nice. Overall, would probably come back, but would ask for the rooms pictured in the pictures that is the only thing you can see before you purchase. Also, the check in process needs to be updated or hire more personnel to address the demand.
Collier Drive, Governor’s Crossing, Sevierville, Tennessee, United States of America
Location
Located in Governor’s Crossing, a neighborhood in Sevierville, this resort is in the mountains. Titanic Museum and Hatfield and McCoy Dinner Show are cultural highlights, and travelers looking to shop may want to visit Island at Pigeon Forge and Tanger Outlets. Dollywood and Dollywood's Splash Country are not to be missed. Discover the area's water adventures with swimming nearby, or enjoy the great outdoors with mountain climbing, mountain biking, and hiking/biking trails.
More location infoProperty policies
Check-in
Check-out
Check-in from 16:00
Before 10:00
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