HM Playa del Carmen
Property description
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
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Guest reviews
8.6
Fabulous
Based on 1,000 verified reviews
Who stays here?
Couple
51%
Family
26%
Group
16%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
At HM Playa del Carmen, travelers highlight a walkable, central location near 5th Avenue, a relaxing pool with a bar, and generally friendly staff, while noting recurring drawbacks like firm beds, occasional room noise, and spotty in-room Wi‑Fi.
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10
Sarah
16 Mar 2026
·
Stayed 5 nights
We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.
We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.
10
Rachelle
14 Mar 2026
·
Stayed 1 night
Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
8
Sofie
1 Feb 2026
·
Stayed 1 night
Great hotel, simple but it has what you need and very quiet so very good 👍
Great hotel, simple but it has what you need and very quiet so very good 👍
10
Jennifer
2 Jan 2026
·
Stayed 3 nights
HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
10
christine
24 Dec 2025
·
Stayed 4 nights
Staff are nice, rooms are clean. Would recommend
Staff are nice, rooms are clean. Would recommend
Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Location
Located in Playa del Carmen (Gonzalo Guerrero), HM Playa del Carmen is within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This hotel is 0.6 mi (1 km) from Mamitas Beach and 6.1 mi (9.8 km) from Xcaret Eco Theme Park.
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