Name: PrideInn Azure Hotel Nairobi Westlands
Address: Lantana Road, Westlands, Muthangari, Nairobi, Kenya, Nairobi, Nairobi County, KE
Price range: $73–$114 per night
Rating: 7.9

What guests think

Across recent reviews, PrideInn Azure Hotel Nairobi Westlands earns strong praise for friendly service, spacious rooms, and a convenient Westlands location, while recurring notes mention dated carpets and occasional maintenance issues such as slow hot water or inconsistent air conditioning.

Breakfast and the on-site restaurant are widely appreciated, though a few guests found breakfast pricey or food quality uneven. Facilities such as the pool, gym, and spa are available, but the pool can be small or chilly, and some gym equipment or photos feel dated. Wi-Fi can be unstable, yet most travelers report a comfortable stay with excellent hospitality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, gym, and spa are on site and generally appreciated, but the pool can be small or unheated, and some gym equipment or photos feel dated. The hotel shuttle is available, though some guests found the charges high.

Related guest reviews

10

Lize-Marie

Oct 9, 2023

·

Stayed 1 night

The staff is extremely professional and friendly. This is a perfect short stay hotel. Loved the gym with outside quart year. I can recommend this hotel for a business trip or short stay. I didn't have time to enjoy the pool are or dine in.

8

Paula

Mar 23, 2025

·

Stayed 2 nights

The rooms are an excellent size and very clean. Staff was kind and helpful. Pool area was a little small but close to the dining area. Food was good, we just had light lunch. Only thing I didn't like was the charges for shuttle. They were high compared to getting Uber

8

Catherine

Jun 5, 2025

·

Stayed 12 nights

Room was large and had a nice bathroom. Good location in Westlands close to Westgate mall. Enjoyed discounted rate for longer stay, but carpet needs cleaning and exercise equipment needs updating.

10

Paula

Dec 21, 2024

·

Stayed 1 night

The hotel was surprisingly very nice. The check in was nice and staff very friendly. The room & bathroom are an excellent size. Breakfast buffet was good. Restaurant had good food while we lounged by the pool. The only thing I didn't like was that I thought the shuttle was included and when we took it for a 10 minute drive to the mall (it was very close but with traffic it took longer. You can actually walk faster), we found out it cost 1000 shillings. We took a Uber to the airport and that only cost us 880 shillings! The cost was quite outrageous.

10

Yana

Sep 6, 2023

·

Stayed 1 night

Very nice hotel . Good food and Spa on second floor . Don’t go to spa on first floor Room was large and clean with hot water . Cleaned daily .Well trained staff . In very quiet and safe area of Westland.

10

Litza

Sep 1, 2024

·

Stayed 5 nights

Good location, clean, nice rooms, helpful staff and excellent food. If I had one thing to point out, just in case it is important for travellers, the pool is not heated so it was a little chilly.

10

Fred

Feb 28, 2025

·

Stayed 1 night

Nice place. The gym manager even gave me lifting tips.

10

Shamika

May 31, 2024

·

Stayed 1 night

Excellent customer service. Amazing breakfast buffet and an outstanding pool area for relaxation.

2

David

Dec 24, 2024

·

Stayed 3 nights

I was drastically disappointed and so were other guests. Food wasn’t good, room was hot, AC didn’t work, everything seemed complicated and people weren’t very accommodating with only a few exceptions. Pictures of gym aren’t very accurate. More problems than I could even mention here.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property and rooms clean and well maintained, but multiple reviews mention stained fixtures, occasional odors, or discolored tap water.

Related guest reviews

8

Paula

Mar 23, 2025

·

Stayed 2 nights

The rooms are an excellent size and very clean. Staff was kind and helpful. Pool area was a little small but close to the dining area. Food was good, we just had light lunch. Only thing I didn't like was the charges for shuttle. They were high compared to getting Uber

10

Yana

Sep 6, 2023

·

Stayed 1 night

Very nice hotel . Good food and Spa on second floor . Don’t go to spa on first floor Room was large and clean with hot water . Cleaned daily .Well trained staff . In very quiet and safe area of Westland.

10

Litza

Sep 1, 2024

·

Stayed 5 nights

Good location, clean, nice rooms, helpful staff and excellent food. If I had one thing to point out, just in case it is important for travellers, the pool is not heated so it was a little chilly.

10

Christina

Jul 11, 2024

·

Stayed 2 nights

Very clean,well maintained. Excellent staff.

2

Olashade

May 9, 2022

·

Stayed 4 nights

This hotel does not care about their guests' happiness. I mistakenly over paid for my stay and the hotel refused to refund me back my money. They were very unreasonable & inkind about it. I only stayed 4 nights & mistakenly paid for 5. They refused to refund me. Idk where you pay for services you never receive. Next issue: the elevator didn't work for 3 days & I had to climb up the steps to the 6th floor each time i wanted to leave the hotel throughout those 3 days. The rooms had water stains in the toilet & sink bowl. The water had a slight yellow tint so that was gross, especially when you think about brushing my teeth with it. Finally, I paid for breakfast & they tried to bill me additionally for it. Very horrible experience here at PrideInn Azure. I do not recommend.

2

Ashiaki

Jun 1, 2024

·

Stayed 6 nights

Toilet was stained, mirror broken, took 20 mins (I kid you not) for water to heat up each time, ordered vegetarian pasta but received ground beef instead, air conditioner did not work on the first and last day, no towels on arrival. Staff was fine but too many things went wrong. Won't be back, sadly.

10

Adekunle

Sep 22, 2024

·

Stayed 12 nights

The property was clean and the staff were exceptional. The warmth from all was there to see.

8

Akua

Sep 3, 2024

·

Stayed 1 night

Great location. I really appreciated the staff and the comfort of the room. The room was big, and the bed was super comfortable. The bathroom was on the smaller side, and the sink and shower glass were stained. Not dirty, just stained and streaked.

2

Sylvia

Oct 1, 2024

·

Stayed 5 nights

Room had a very strong horrible smell coming from the bathroom drain. Old carpets in the room

8

JONG HWI

Jan 26, 2026

·

Stayed 3 nights

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable. However, decor and carpets feel dated in places, recurring issues include slow or unreliable hot water and occasional AC problems, and Wi-Fi reliability varies.

Related guest reviews

6

Oskar

Aug 11, 2024

·

Stayed 3 nights

In general the hotel was fine but often the service was very slow. I ordered a dawa to my room and had to wait 45 minutes. The shower also took more than 5 minutes each morning to warm up. I was also woken up one morning by staff walking in by mistake quite early. The staff were very friendly though

10

tarek

Feb 21, 2025

·

Stayed 3 nights

Everything was good. The only comment is an unstable wi-fi

10

Jeanet

Oct 26, 2025

·

Stayed 8 nights

The rooms need to be updated with new accessories ie: carpet, drapes, furnitures and etc…. However, I have been informed that these issues are being addressed.

8

Catherine

Jun 5, 2025

·

Stayed 12 nights

Room was large and had a nice bathroom. Good location in Westlands close to Westgate mall. Enjoyed discounted rate for longer stay, but carpet needs cleaning and exercise equipment needs updating.

10

Paula

Dec 21, 2024

·

Stayed 1 night

The hotel was surprisingly very nice. The check in was nice and staff very friendly. The room & bathroom are an excellent size. Breakfast buffet was good. Restaurant had good food while we lounged by the pool. The only thing I didn't like was that I thought the shuttle was included and when we took it for a 10 minute drive to the mall (it was very close but with traffic it took longer. You can actually walk faster), we found out it cost 1000 shillings. We took a Uber to the airport and that only cost us 880 shillings! The cost was quite outrageous.

10

Ashley

Mar 31, 2025

·

Stayed 1 night

comfortable bed good tv channels spacious room

2

David

Dec 24, 2024

·

Stayed 3 nights

I was drastically disappointed and so were other guests. Food wasn’t good, room was hot, AC didn’t work, everything seemed complicated and people weren’t very accommodating with only a few exceptions. Pictures of gym aren’t very accurate. More problems than I could even mention here.

2

Andy

Mar 5, 2024

·

Stayed 3 nights

Place needs an upgrade very bad from the lighting of the place to the carpet

2

Ashiaki

Jun 1, 2024

·

Stayed 6 nights

Toilet was stained, mirror broken, took 20 mins (I kid you not) for water to heat up each time, ordered vegetarian pasta but received ground beef instead, air conditioner did not work on the first and last day, no towels on arrival. Staff was fine but too many things went wrong. Won't be back, sadly.

2

Sylvia

Oct 1, 2024

·

Stayed 5 nights

Room had a very strong horrible smell coming from the bathroom drain. Old carpets in the room

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Service

Service is a standout, with many praising warm, helpful staff across reception, housekeeping, and restaurants. A few guests reported slow responses or administrative and billing issues.

Related guest reviews

6

Oskar

Aug 11, 2024

·

Stayed 3 nights

In general the hotel was fine but often the service was very slow. I ordered a dawa to my room and had to wait 45 minutes. The shower also took more than 5 minutes each morning to warm up. I was also woken up one morning by staff walking in by mistake quite early. The staff were very friendly though

10

Winston

Jul 14, 2025

·

Stayed 3 nights

The friendliness of the staff and employees would definitely make me have a desire to return to this location when returning to Nairobi. They all made it so fun and enjoyable to be there. Each and every one of them were always willing to do what it takes to make your stay more enjoyable and always with a smile.

10

Thomas

Jun 21, 2024

·

Stayed 1 night

The service and level of care from this hotel was unmatched. We were traveling with an infant and small child for 7.5 hours from Masai Mara. They made the check-in supper easy and got room service to us almost before we arrived! Ms Janet and the whole staff will make this our go to hotel.

6

Dawit

Nov 21, 2024

·

Stayed 3 nights

To print my payment receipt, upon checking out, I was told by the front desk office that it would take few days and that it will be mailed to me to my country. How could that be ? Thanks to the duty manager , I was saved and made it to the airport at the last min. But why? Why? Why?

10

Lorraine

Sep 8, 2024

·

Stayed 5 nights

Excellent service by the entire staff. Accommodation and hospitality, bar none. Special appreciation to Shem, who made certain returned to a well kept space every evening. And Lillian from the restaurant along with Helen and Cecilia. No no hotel would be worth the stay without an awesome front desk: Oscar, John, Abigail, Philip and Mercy. After an almost 3 week stay, I should know! Thanks for an awesome job!

10

Maheboob

Jan 11, 2025

·

Stayed 4 nights

Great service from the front desk to the restaurant and the food service

10

Lorraine

Oct 22, 2025

·

Stayed 9 nights

Thank you for you and your staff for the excellent hospitality.. Thank you for making me feel special. I will be back!!!

2

Olashade

May 9, 2022

·

Stayed 4 nights

This hotel does not care about their guests' happiness. I mistakenly over paid for my stay and the hotel refused to refund me back my money. They were very unreasonable & inkind about it. I only stayed 4 nights & mistakenly paid for 5. They refused to refund me. Idk where you pay for services you never receive. Next issue: the elevator didn't work for 3 days & I had to climb up the steps to the 6th floor each time i wanted to leave the hotel throughout those 3 days. The rooms had water stains in the toilet & sink bowl. The water had a slight yellow tint so that was gross, especially when you think about brushing my teeth with it. Finally, I paid for breakfast & they tried to bill me additionally for it. Very horrible experience here at PrideInn Azure. I do not recommend.

10

Etsegenet

Jun 27, 2024

·

Stayed 5 nights

I had an amazing experience staying at this hotel. The staff’s are professional and hospitable. I would like to give a shout out to Janet at the reception, she went above and beyond for all the services and support we asked her. Thank you Janet we had an amazing experience.

4

Nicholas

Jul 29, 2024

·

Stayed 2 nights

This hotel is overpriced and overrated. Uses all possible means to extort money out of the customer. We were to check in at 8pm but our flight was delayed for 10 hours. I notified the hotel 24 hours by email to shift my booking by a day but they pre check me in instead. I paid 1 night but spent only 2 hours of the first day at the hotel. We were prepared to wait 4 hours at the restaurant so that I can check in but they did not agree.

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Location

Convenient Westlands location near malls and shops, with several noting the area feels quiet and safe. A few guests needed taxis or felt it wasn’t close to some sights.

Related guest reviews

10

Nelly

Oct 25, 2025

·

Stayed 3 nights

Shopping was ok. Needed a taxi to get there. Couple km away.

10

Taylor

Aug 17, 2023

·

Stayed 3 nights

The property was very quiet and clean. The stafe was very nice and the property was safe.

8

Donna

Nov 10, 2025

·

Stayed 2 nights

Wonderful comfortable Hotel to rest after a long international flight. Great breakfast. Not close to much, but a great place to start your Kenya adventures.

8

Catherine

Jun 5, 2025

·

Stayed 12 nights

Room was large and had a nice bathroom. Good location in Westlands close to Westgate mall. Enjoyed discounted rate for longer stay, but carpet needs cleaning and exercise equipment needs updating.

10

Paula

Dec 21, 2024

·

Stayed 1 night

The hotel was surprisingly very nice. The check in was nice and staff very friendly. The room & bathroom are an excellent size. Breakfast buffet was good. Restaurant had good food while we lounged by the pool. The only thing I didn't like was that I thought the shuttle was included and when we took it for a 10 minute drive to the mall (it was very close but with traffic it took longer. You can actually walk faster), we found out it cost 1000 shillings. We took a Uber to the airport and that only cost us 880 shillings! The cost was quite outrageous.

10

Yana

Sep 6, 2023

·

Stayed 1 night

Very nice hotel . Good food and Spa on second floor . Don’t go to spa on first floor Room was large and clean with hot water . Cleaned daily .Well trained staff . In very quiet and safe area of Westland.

10

Litza

Sep 1, 2024

·

Stayed 5 nights

Good location, clean, nice rooms, helpful staff and excellent food. If I had one thing to point out, just in case it is important for travellers, the pool is not heated so it was a little chilly.

8

Tony

Sep 22, 2023

·

Stayed 1 night

Great location!

8

Laura

Oct 7, 2023

·

Stayed 5 nights

We really enjoyed our stay here, it was close to the shops and our room was quiet, at the end of the hallway. The hotel staff were friendly and polite in the restaurants.

8

Akua

Sep 3, 2024

·

Stayed 1 night

Great location. I really appreciated the staff and the comfort of the room. The room was big, and the bed was super comfortable. The bathroom was on the smaller side, and the sink and shower glass were stained. Not dirty, just stained and streaked.

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Dining

Breakfast and the on-site restaurant receive frequent praise for quality and variety. Some guests noted high breakfast prices or inconsistent food execution.

Related guest reviews

8

Donna

Nov 10, 2025

·

Stayed 2 nights

Wonderful comfortable Hotel to rest after a long international flight. Great breakfast. Not close to much, but a great place to start your Kenya adventures.

6

Stoffer

Feb 7, 2026

·

Stayed 2 nights

Service of the staff. Very high price for breakfast

8

Paula

Mar 23, 2025

·

Stayed 2 nights

The rooms are an excellent size and very clean. Staff was kind and helpful. Pool area was a little small but close to the dining area. Food was good, we just had light lunch. Only thing I didn't like was the charges for shuttle. They were high compared to getting Uber

10

Paula

Dec 21, 2024

·

Stayed 1 night

The hotel was surprisingly very nice. The check in was nice and staff very friendly. The room & bathroom are an excellent size. Breakfast buffet was good. Restaurant had good food while we lounged by the pool. The only thing I didn't like was that I thought the shuttle was included and when we took it for a 10 minute drive to the mall (it was very close but with traffic it took longer. You can actually walk faster), we found out it cost 1000 shillings. We took a Uber to the airport and that only cost us 880 shillings! The cost was quite outrageous.

10

Meera

Apr 30, 2024

·

Stayed 7 nights

Just finished a stay here with family members, and it was a pleasant stay. The breakfast selection was excellent, dinner options were equally great. The staff members are the pride and joy in this hotel. Special mention to Nelly, Lillian, Samwel, Milka and Shelmith in the restaurant. Sammy in housekeeping and Janet at front desk. Everyone was very helpful, friendly and helped out a great deal. The rooms are spacious, clean and well furnished. I would probably recommend attention to water temperatures and sink water flow, before rooms are let for accommodating but other than that are very comfortable. I would definitely recommend this hotel for staying and would stay here again. Big thank you for making our stay so welcoming!

10

Dorothy

Aug 4, 2024

·

Stayed 2 nights

The hotel was convenient and the breakfast was great

10

Shamika

May 31, 2024

·

Stayed 1 night

Excellent customer service. Amazing breakfast buffet and an outstanding pool area for relaxation.

6

Ulf

Aug 31, 2022

·

Stayed 5 nights

Exellent and friendly staff. Only drawback was that the food was not very good. Hamburgers was not really cocked and food was cold when I got it several times.

2

David

Dec 24, 2024

·

Stayed 3 nights

I was drastically disappointed and so were other guests. Food wasn’t good, room was hot, AC didn’t work, everything seemed complicated and people weren’t very accommodating with only a few exceptions. Pictures of gym aren’t very accurate. More problems than I could even mention here.

10

Tatyana

Oct 8, 2024

·

Stayed 1 night

We stayed twice at this hotel in October 2024, before and after our 4-day park tour. The hotel is very inviting, spacious rooms (we had two different ones, both were great). The hotel has its own restaurant with both indoor and outdoor sitting. We ate breakfast buffet and of menu dinner the first night and lunch and breakfast the second night, food and service was great too.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$100
February	$94
March	$82
April	$90
May	$124
June	$103
July	$95
August	$89
September	$95
October	$113
November	$127
December	$121

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $96	21 $82	22 $82	23 $86	24 $86	25 $73	26 $76
27 $114	28 $101	29 $109	30 $100

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $82	3 $87
4 $91	5 $89	6 $93	7 $89	8 $95	9 $86	10 $82
11 $89	12 $92	13 $92	14 $92	15 $92	16 $85	17 $82
18 $92	19 $94	20 $94	21 $96	22 $94	23 $85	24 $82
25 $95	26 $89	27 $92	28 $92	29 $92	30 $86	31 $86

PrideInn Azure Hotel Nairobi Westlands

Prices for PrideInn Azure Hotel Nairobi Westlands

Monthly average prices

About this property

Location

Room options

Executive Suite

Superior Triple Room

Junior Suite

Deluxe Room

Deluxe Suite

Standard Room

Superior Room

Premium Suite

Guest reviews of PrideInn Azure Hotel Nairobi Westlands

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about PrideInn Azure Hotel Nairobi Westlands

Prices for upcoming dates