Name: XscapeTulum
Address: Av Kukulkan sur entre calle Xel-ha y Sac-beh, Tulum City Center, Tulum, Tulum, Quintana Roo, Mexico, Tulum, Quintana Roo, Mexico
Rating: 8.2

Guest reviews

8.2

Very good

Based on 1,931 verified reviews

Who stays here?

Couple

50%

Family

36%

Group

12%

What guests think

AI-generated summary based on recent guest reviews

At XscapeTulum, travellers praise the lush gardens, relaxing pool area, and generally friendly staff, while noting a walkable in-town location; however, recurring downsides include street noise and inconsistent cleanliness, maintenance, and overall reliability of certain features.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Gilberto

4 weeks ago

·

Stayed 1 night

Nice staff who accommodated any request, beautiful setting, close to main

10

Eliane

10 Jan 2026

·

Stayed 7 nights

We loved Luis ! He was always so kind and helpful.

10

Renata

6 Dec 2025

·

Stayed 5 nights

I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance. The beach is 20min by bicycle (5min by car) Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection. And amazing team!

2

Helia

4 Dec 2025

·

Stayed 1 night

Very bad

8

Landon

20 Sept 2025

·

Stayed 3 nights

The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.

Av Kukulkan sur entre calle Xel-ha y Sac-beh, Tulum City Center, Tulum, Tulum, Quintana Roo, Mexico

Location

A stay at Xscape Tulum places you in the heart of Tulum, within a 10-minute drive of Gran Cenote and Tulum National Park. This hotel is 3.1 mi (5 km) from Tulum Mayan Ruins and 4.3 mi (7 km) from Playa Paraiso.

Hospital de Tulum(0.4 Miles)

Dos Aguas Park(0.6 Miles)

Holistika Art Walk(1.1 Miles)

Hunab Lifestyle Center(1.7 Miles)

Jaguar Park(1.8 Miles)

Temple of Doom(2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee, approximately USD 8 to 15 for adults and children.

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Yes, a roundtrip airport shuttle is provided for a surcharge of USD 130 per room (one-way), and it is available 24 hours.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms.

The property is located in the heart of Tulum, within a 10-minute drive of Gran Cenote and Tulum National Park. It is approximately 3.1 miles from Tulum Mayan Ruins and 4.3 miles from Playa Paraiso.

Yes, there is an outdoor swimming pool available, operational from 9:00 AM to 10:00 PM.

Children are welcome at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

XscapeTulum

Amenities

Property description

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