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Guest reviews
Very good
Based on 718 verified reviews
Who stays here?
Business
25%
Couple
31%
Family
28%
Group
8%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
At Four Points by Sheraton Cancun Centro, travelers praise friendly staff, rooms and a handy location near the airport and Galenia Hospital, while recurring drawbacks include dated areas, inconsistent restaurant service, and issues with air‑conditioning, hot water, or the pool.
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Andrea
18 Jan 2026
·
Stayed 4 nights
Guray
3 Jan 2026
·
Stayed 7 nights
Lori
2 Jan 2026
·
Stayed 1 night
Michael
29 Dec 2025
·
Stayed 1 night
Laura
18 Dec 2025
·
Stayed 2 nights
Location
A stay at Four Points by Sheraton Cancun Centro places you in the heart of Cancun, a 2-minute drive from Plaza Las Americas and 13 minutes from Cancun Convention Center. This hotel is 9.3 mi (15 km) from La Isla Shopping Mall and 11.2 mi (18 km) from Aquaworld.
More location infoFAQs
Limited on-site parking is available. The property offers free parking, but height restrictions apply.
A buffet breakfast is available daily from 6:30 AM to 11:30 AM for a fee of approximately MXN 350 per person.
Pets are allowed at the hotel, with a maximum fee of MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50. Service animals are exempt from fees.
Standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-in is available for a fee, subject to availability.
The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not mentioned.
The hotel is located in downtown Cancun, just a 2-minute drive from Plaza Las Americas and 13 minutes from Cancun Convention Center. It is approximately 15.1 km (9.4 miles) from Cancun International Airport.
Yes, the hotel features an outdoor swimming pool, operational from 8 AM to 8 PM. The pool is available for guests to enjoy during their stay.
Children are allowed at the hotel. There is no specific minimum age mentioned for children to stay for free.
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