Matsuzakaya Honten
$760
/ night
Avg. for October
Prices for Matsuzakaya Honten
Select dates to see prices and availability
$760
/ night
Avg. for October
Monthly average prices
Nightly prices at Matsuzakaya Honten average $461 in July, the cheapest month, and $760 in October, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $682 |
| February | $643 |
| March | $643 |
| April | $696 |
| May | $635 |
| June | $537 |
| July | $461 |
| August | $465 |
| September | $671 |
| October | $760 |
| November | $705 |
| December | $662 |
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Oct · $760
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Most expensive: October (~$760)
Cheapest: July (~$461)
About this property
Relax in this adults-only ryokan featuring hot springs, a restaurant, and free parking in the heart of Hakone.
Location
Located in Ashinoyu, a neighborhood in Hakone, Matsuzakaya Honten is in the mountains and in a national park. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Fuji-Hakone-Izu National Park. Looking to enjoy an event or a game while in town? See what's going on at Fuji Speedway, or consider a night out at Fujisan Juku no Mori Ampitheater.
Parking
Restaurant
Non-Smoking Rooms
Massage
Housekeeping
Garden
Room options
3
Premium Room with Hot Spring Open-Air Bath(Ashibue)
Room details
2 Twin Beds
Sleeps 2
524 ft²
Garden ViewMountain ViewAir ConditioningHeatingSafety Deposit Box
2
Superior Twin Room with Shower (Kakumeikan)
Room details
2 Twin Beds
Sleeps 2
463 ft²
Mountain ViewAir ConditioningHeatingSafety Deposit Box
7
Premium Room with Tatami Area and Open-Air Bath B
Room details
2 Twin Beds
and 2 Futon Beds
Sleeps 4
617 ft²
Garden ViewMountain ViewAir ConditioningHeatingSafety Deposit Box
2
Standard Twin Room with Hot Spring Indoor Bath (Tamakazura)
Room details
2 Twin Beds
Sleeps 2
595 ft²
Mountain ViewAir ConditioningHeatingSafety Deposit Box
13
Exective Family Room with Hot Spring Open-Air Bath "Gyokoso
Room details
2 Twin Beds
and 2 Futon Beds
Sleeps 4
806 ft²
Garden ViewMountain ViewAir ConditioningHeatingSafety Deposit Box
7
Premium Room with Hot Spring Open-Air Bath "Wakamatsu
Room details
2 Twin Beds
and 2 Futon Beds
Sleeps 4
817 ft²
Garden ViewMountain ViewAir ConditioningHeatingSafety Deposit Box
4
Luxury Room with Tatami Area and Open-Air Bath
Room details
2 Twin Beds
Sleeps 2
809 ft²
Mountain ViewAir ConditioningHeatingSafety Deposit BoxAccessible by Stairs
2
Standard Room with Shower(Matsukaze)
Room details
2 Twin Beds
Sleeps 2
639 ft²
Mountain ViewAir ConditioningHeatingSafety Deposit Box
1
Deluxe Room with Indoor Hot Spring Bath 'Kozue
Room details
2 Twin Beds
and 2 Futon Beds
Sleeps 4
817 ft²
Mountain ViewAir ConditioningHeatingSafety Deposit Box
7
Premium Room with Hot Spring Open-Air Bath "Akebono
Room details
1 King Bed
Sleeps 2
803 ft²
Garden ViewMountain ViewAir ConditioningHeatingSafety Deposit BoxAccessible by Stairs
8
Premium Room with Hot Spring Open-Air Bath "Tokiwa
Room details
2 Twin Beds
and 2 Futon Beds
Sleeps 4
953 ft²
Garden ViewMountain ViewAir ConditioningHeatingSafety Deposit Box
4
Exective Family Room with Hot Spring Open-Air Bath "Sensintei
Room details
2 Twin Beds
and 2 Futon Beds
Sleeps 4
995 ft²
Garden ViewMountain ViewAir ConditioningHeatingSafety Deposit Box
8
Deluxe Room with Indoor Hot Spring Bath "Kumoi
Room details
2 Twin Beds
and 2 Futon Beds
Sleeps 4
959 ft²
Mountain ViewAir ConditioningHeatingSafety Deposit Box
6
Superior Twin with Room Hot Spring Indoor Bath(Shiranso)
Room details
2 Twin Beds
Sleeps 2
723 ft²
Mountain ViewAir ConditioningHeatingSafety Deposit Box
Guest reviews of Matsuzakaya Honten
9.2
Superb
Based on 355 verified reviews
Who stays here?
Couple
38%
Family
46%
Group
14%
What guests think
AI-generated summary based on recent guest reviews
At Matsuzakaya Honten, travellers consistently praise exceptionally warm, attentive service, serene hot spring baths (including easy-to-book private onsens), and spacious traditional rooms, while many enjoy the high-quality kaiseki meals, noting they are very traditional and may not suit everyone.
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What guests think
At Matsuzakaya Honten, travellers consistently praise exceptionally warm, attentive service, serene hot spring baths (including easy-to-book private onsens), and spacious traditional rooms, while many enjoy the high-quality kaiseki meals, noting they are very traditional and may not suit everyone.
The historic ryokan feels like a quiet mountain retreat, with relaxing common spaces and complimentary lounge drinks frequently appreciated. Most guests find the property and rooms very clean, though a few note dust or cobwebs, musty common areas, or occasional insects. Access is straightforward by bus from Odawara, but the setting is remote with few shops nearby. Best for travellers seeking an immersive, restful traditional ryokan stay.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Extensive hot spring facilities include public baths and multiple reservable private onsens, with some rooms offering in-room baths and booking described as straightforward. Relaxing common areas and complimentary lounge drinks add to the retreat-like feel.
Related guest reviews
10
Michael
Apr 12, 2024
·
Stayed 1 night
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
10
Amy
May 24, 2024
·
Stayed 1 night
great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn
great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn
10
Alexa
Apr 24, 2024
·
Stayed 2 nights
Fantastique ryokan au personnel d’un très grand professionnalisme. Les repas sont excellents (et très copieux) ; ils permettent de découvrir la cuisine kaiseki. Onsen privatifs à disposition (sur réservation) extrêmement agréables. En bref, nous avons passé un merveilleux séjour.
Fantastique ryokan au personnel d’un très grand professionnalisme. Les repas sont excellents (et très copieux) ; ils permettent de découvrir la cuisine kaiseki. Onsen privatifs à disposition (sur réservation) extrêmement agréables. En bref, nous avons passé un merveilleux séjour.
10
Woojin
Feb 10, 2024
·
Stayed 1 night
Ready-to-wear가 아니라 haute couture같은 온센료칸 경험을 원한다면 반드시 가봐야 할 숙소입니다. 부연설명이 필요없네요. 그냥 최고 수준의 디테일을 느끼시면 됩니다~^^ 몇가지 팁을 드리자면 (1)private open air bath가 포함된 방도 좋겠지만 아니라도 문제가 없습니다. 1일1회 private bath가 가능한 욕탕(독채에 룸 포함)을 한시간 무료로 대여해 줍니다. 5개가 있는데 거의 사용 안해서 쉽게 부킹 됩니다. (2)오다와라(종점)-하코네 유토모-숙소-호수(종점)를 왕복하는 시골 버스들(5개 회사)이 거의 10분 간격으로 운행됩니다. 탑승 시 번호표 뽑고 내릴 때 계산하는 시스템입니다. 번호표에 적힌 숫자가 운전석 옆 모니터에 뜨면서 숫자가 함께 나오는데, 이 숫자가 내리는 정류소에서 지불해야 할 버스요금입니다. 탑승지점에서 멀어질수록 이 금액이 계속 올라가니 확인하고 내면 되네요. 번호표를 내고 지폐를 투입구에 넣으면 동전이 나오는데 거스럼돈이 아니니 주의하세요. 기사분이 거기에서 거스럼돈을 계산해서 돌려줄 겁니다. 내리는 위치는 144번 stop으로 히가시-아시노유입니다. 그냥 아시노유가 500미터 옆에 있으니 조심하세요. 144만 외워도 됩니다. (3)근처에 마트가 없지만 음료수를 챙길 필요는 없습니다. 미니냉장고 꽉 채워져 있고 온센 곳곳에 음료수 비치되어 있습니다. 콜라 빼고요 ㅎ (로컬 탄산음료수는 2병 있고 맛있습니다!) (4)로비 라운지 및 근처에서 각종 주류(생맥주, 사케, 와인, 위스키 등) 무료로 제공됩니다. 안주는 없어요 ㅎ (5)오마카세는 어디서나 있는 호불호 수준이고, 재료의 질은 상급입니다.
Ready-to-wear가 아니라 haute couture같은 온센료칸 경험을 원한다면 반드시 가봐야 할 숙소입니다. 부연설명이 필요없네요. 그냥 최고 수준의 디테일을 느끼시면 됩니다~^^ 몇가지 팁을 드리자면 (1)private open air bath가 포함된 방도 좋겠지만 아니라도 문제가 없습니다. 1일1회 private bath가 가능한 욕탕(독채에 룸 포함)을 한시간 무료로 대여해 줍니다. 5개가 있는데 거의 사용 안해서 쉽게 부킹 됩니다. (2)오다와라(종점)-하코네 유토모-숙소-호수(종점)를 왕복하는 시골 버스들(5개 회사)이 거의 10분 간격으로 운행됩니다. 탑승 시 번호표 뽑고 내릴 때 계산하는 시스템입니다. 번호표에 적힌 숫자가 운전석 옆 모니터에 뜨면서 숫자가 함께 나오는데, 이 숫자가 내리는 정류소에서 지불해야 할 버스요금입니다. 탑승지점에서 멀어질수록 이 금액이 계속 올라가니 확인하고 내면 되네요. 번호표를 내고 지폐를 투입구에 넣으면 동전이 나오는데 거스럼돈이 아니니 주의하세요. 기사분이 거기에서 거스럼돈을 계산해서 돌려줄 겁니다. 내리는 위치는 144번 stop으로 히가시-아시노유입니다. 그냥 아시노유가 500미터 옆에 있으니 조심하세요. 144만 외워도 됩니다. (3)근처에 마트가 없지만 음료수를 챙길 필요는 없습니다. 미니냉장고 꽉 채워져 있고 온센 곳곳에 음료수 비치되어 있습니다. 콜라 빼고요 ㅎ (로컬 탄산음료수는 2병 있고 맛있습니다!) (4)로비 라운지 및 근처에서 각종 주류(생맥주, 사케, 와인, 위스키 등) 무료로 제공됩니다. 안주는 없어요 ㅎ (5)오마카세는 어디서나 있는 호불호 수준이고, 재료의 질은 상급입니다.
10
Bogdan
Sep 24, 2025
·
Stayed 2 nights
This was an amazing experience and probably the highlight of our japan trip. The staff is just incredibly attentive. Don’t think we’ve experienced this anywhere in the world. I truly recommend this place for a relaxing few days. The private onsens are also amazing and super easy to book and use.
This was an amazing experience and probably the highlight of our japan trip. The staff is just incredibly attentive. Don’t think we’ve experienced this anywhere in the world. I truly recommend this place for a relaxing few days. The private onsens are also amazing and super easy to book and use.
10
Ann
Jul 2, 2025
·
Stayed 1 night
Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful.
Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful.
10
Anna
Mar 22, 2024
·
Stayed 1 night
Absolutely unique experience in traditional ryokan. Book private onsen when you check in, and just immerse yourself into quietness atmosphere. Highly recommend.
Absolutely unique experience in traditional ryokan. Book private onsen when you check in, and just immerse yourself into quietness atmosphere. Highly recommend.
10
Lai Shan
Oct 21, 2023
·
Stayed 1 night
We enjoyed the stay and the service was very good! The staff serving us dinner was friendly and helpful. Open bath onsen was amazing. Highly recommended if you want a healing trip in Hakone. And adorable free drinking bar and cute public lounge.
We enjoyed the stay and the service was very good! The staff serving us dinner was friendly and helpful. Open bath onsen was amazing. Highly recommended if you want a healing trip in Hakone. And adorable free drinking bar and cute public lounge.
10
Katsutoshi
Jul 24, 2022
·
Stayed 1 night
箱根で色々なホテル、旅館に泊まりましたが最高の旅館のひとつです。サービス、お風呂、特に貸切露天風呂が素晴らしい。アルコールも基本フリーでコスパも非常に良いと思いました。 旅館に着いた時も玄関の前で待っていましたし、帰りも最後まで見送りいただきました。 本当に素晴らしい滞在になりました。
箱根で色々なホテル、旅館に泊まりましたが最高の旅館のひとつです。サービス、お風呂、特に貸切露天風呂が素晴らしい。アルコールも基本フリーでコスパも非常に良いと思いました。 旅館に着いた時も玄関の前で待っていましたし、帰りも最後まで見送りいただきました。 本当に素晴らしい滞在になりました。
10
Elsa
Apr 14, 2023
·
Stayed 2 nights
This hotel is located in a more remote location, there is nothing surrounding it, and only has one bus line. But, it’s the best hot springs hotel I’ve ever stayed in. We rented a room with private onsen, but there are public and 5 private onsens for all guests. It includes breakfast and dinner. Everyday, we have proper Japanese breakfast that lasts us all day of sightseeing, and delicious full dinner. The staff speaks different languages, and very friendly, nice and cute. The room is spotless. Shower area is clean and full of amenities. I had such a great time. It is totally worth the time and money to stay at this hotel. 👍
This hotel is located in a more remote location, there is nothing surrounding it, and only has one bus line. But, it’s the best hot springs hotel I’ve ever stayed in. We rented a room with private onsen, but there are public and 5 private onsens for all guests. It includes breakfast and dinner. Everyday, we have proper Japanese breakfast that lasts us all day of sightseeing, and delicious full dinner. The staff speaks different languages, and very friendly, nice and cute. The room is spotless. Shower area is clean and full of amenities. I had such a great time. It is totally worth the time and money to stay at this hotel. 👍
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Rooms and baths are generally very clean and well kept. A few reviews mention dust or cobwebs, musty common areas, or occasional insects.
Related guest reviews
10
Michael
Apr 12, 2024
·
Stayed 1 night
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
10
Gwyneth
Jun 15, 2023
·
Stayed 1 night
My fiance and I stayed here for one night after getting engaged the day prior and our night at Matsuzakaya Honten was the best night of my life. High on the excitement of getting engaged and exploring Hakone we arrived early at the Ryokan (1 pm). We were welcomed so warmly by all staff and they showed us to the complementary bar where we drank beer and lemon sours until check-in time at 3 pm. At 3 pm they found us and took all of our belongings to our room. On our way to our room, we mentioned to the attendant that we had just gotten engaged. Once we were settled we used one of the private baths and then tried out the bath in our room. Both were wonderful and HOT! After that, we headed back to the lounge for a drink before dinner. Dinner was probably the best meal of my life. All of the food was wonderfully prepared and presented. My favourite course was the sashimi, the tuna was out of this world! When our dessert came out our server wished us a happy engagement and the dessert plate had "happy engagement" written on it in chocolate. I was so touched that the attendant must have remembered what we had told him when he was taking us to our room and relayed that to the kitchen. The beds were huge and comfortable and the room was clean and well-appointed (although there were a few bugs we had to take care of :P) Breakfast was also Japanese-style, I was a bit inexperienced at de-boning and eating the grilled fish but it was delicious. Overall 1000/10, thank you!
My fiance and I stayed here for one night after getting engaged the day prior and our night at Matsuzakaya Honten was the best night of my life. High on the excitement of getting engaged and exploring Hakone we arrived early at the Ryokan (1 pm). We were welcomed so warmly by all staff and they showed us to the complementary bar where we drank beer and lemon sours until check-in time at 3 pm. At 3 pm they found us and took all of our belongings to our room. On our way to our room, we mentioned to the attendant that we had just gotten engaged. Once we were settled we used one of the private baths and then tried out the bath in our room. Both were wonderful and HOT! After that, we headed back to the lounge for a drink before dinner. Dinner was probably the best meal of my life. All of the food was wonderfully prepared and presented. My favourite course was the sashimi, the tuna was out of this world! When our dessert came out our server wished us a happy engagement and the dessert plate had "happy engagement" written on it in chocolate. I was so touched that the attendant must have remembered what we had told him when he was taking us to our room and relayed that to the kitchen. The beds were huge and comfortable and the room was clean and well-appointed (although there were a few bugs we had to take care of :P) Breakfast was also Japanese-style, I was a bit inexperienced at de-boning and eating the grilled fish but it was delicious. Overall 1000/10, thank you!
10
Pia
Nov 15, 2024
·
Stayed 1 night
Beautifully kept, historic ryokan with own hotspring.
Beautifully kept, historic ryokan with own hotspring.
10
Larry
Dec 27, 2023
·
Stayed 1 night
9.99 --> Here's why... The establishment is immaculate. Unexpected value at every turn with an impeccably hospitable staff. The onsen quality is superb and the kaiseki dinners are exquisite. Everything about the space is conducive to restfulness and relaxation. The ONE drawback was the massages. They were VERY poor. I expected a high quality massage at a place like this but they contract out MTs who lack skill. My fiancé and I received some of the worst massages we've ever had. Skip the massages and enjoy an otherwise FANTASTIC stay. Would stay again without even looking at other places.
9.99 --> Here's why... The establishment is immaculate. Unexpected value at every turn with an impeccably hospitable staff. The onsen quality is superb and the kaiseki dinners are exquisite. Everything about the space is conducive to restfulness and relaxation. The ONE drawback was the massages. They were VERY poor. I expected a high quality massage at a place like this but they contract out MTs who lack skill. My fiancé and I received some of the worst massages we've ever had. Skip the massages and enjoy an otherwise FANTASTIC stay. Would stay again without even looking at other places.
10
Ann
Jul 2, 2025
·
Stayed 1 night
Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful.
Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful.
10
Manian
Mar 26, 2024
·
Stayed 1 night
Classy ryokan which combines modern touch with classic ryokan features. Excellent service. Very clean and looks very neat and fresh. Many rooms have private onson. Highly recommended. Extensive common areas which look very classy.
Classy ryokan which combines modern touch with classic ryokan features. Excellent service. Very clean and looks very neat and fresh. Many rooms have private onson. Highly recommended. Extensive common areas which look very classy.
8
Jackleen
Sep 21, 2025
·
Stayed 1 night
Staff was great, overall experience was good! I wish the facility had less dust and Cobb webs
Staff was great, overall experience was good! I wish the facility had less dust and Cobb webs
10
Iris
Apr 9, 2023
·
Stayed 3 nights
The staff was incredible! They couldn’t have been more accommodating and helpful!! That went out if their way to make see I was happy! Had kimonos, socks ready everyday to wear. I have been Traveling in Japan for a month and missing some American food so when I mentioned it I wok up and was served eggs, sausages, butter and bread, orange juice and fruit. Even ketsup and mayonnaise on the side! We chose to use the private baths and was wonderful and clean. Although we didn’t use the public bath, I did check it out and it was perfect! Now the surprise!! I have collected Japanese woodblock prints for 50 years. I found out that one of Hiroshige’s famous prints was of this onsen. I can’t wait to go back!!
The staff was incredible! They couldn’t have been more accommodating and helpful!! That went out if their way to make see I was happy! Had kimonos, socks ready everyday to wear. I have been Traveling in Japan for a month and missing some American food so when I mentioned it I wok up and was served eggs, sausages, butter and bread, orange juice and fruit. Even ketsup and mayonnaise on the side! We chose to use the private baths and was wonderful and clean. Although we didn’t use the public bath, I did check it out and it was perfect! Now the surprise!! I have collected Japanese woodblock prints for 50 years. I found out that one of Hiroshige’s famous prints was of this onsen. I can’t wait to go back!!
10
Elsa
Apr 14, 2023
·
Stayed 2 nights
This hotel is located in a more remote location, there is nothing surrounding it, and only has one bus line. But, it’s the best hot springs hotel I’ve ever stayed in. We rented a room with private onsen, but there are public and 5 private onsens for all guests. It includes breakfast and dinner. Everyday, we have proper Japanese breakfast that lasts us all day of sightseeing, and delicious full dinner. The staff speaks different languages, and very friendly, nice and cute. The room is spotless. Shower area is clean and full of amenities. I had such a great time. It is totally worth the time and money to stay at this hotel. 👍
This hotel is located in a more remote location, there is nothing surrounding it, and only has one bus line. But, it’s the best hot springs hotel I’ve ever stayed in. We rented a room with private onsen, but there are public and 5 private onsens for all guests. It includes breakfast and dinner. Everyday, we have proper Japanese breakfast that lasts us all day of sightseeing, and delicious full dinner. The staff speaks different languages, and very friendly, nice and cute. The room is spotless. Shower area is clean and full of amenities. I had such a great time. It is totally worth the time and money to stay at this hotel. 👍
10
SOOKYOUNG
Aug 31, 2023
·
Stayed 1 night
숙소와 식사가 너무 훌륭했습니다. 고풍스러운 숙소와 온천수, 식사 모두 최고였습니다. 직원분들도 너무 친절했고 오랜 역사적인 숙소인라고 들었는데 보존도 잘되었고 여러면으로 아주 좋은 곳입니다
숙소와 식사가 너무 훌륭했습니다. 고풍스러운 숙소와 온천수, 식사 모두 최고였습니다. 직원분들도 너무 친절했고 오랜 역사적인 숙소인라고 들었는데 보존도 잘되었고 여러면으로 아주 좋은 곳입니다
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious, traditional, and comfortable, with futons and tatami; several feature private onsens. Many guests highlight generous layouts and restful sleep.
Related guest reviews
10
Michael
Apr 12, 2024
·
Stayed 1 night
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
10
Gwyneth
Jun 15, 2023
·
Stayed 1 night
My fiance and I stayed here for one night after getting engaged the day prior and our night at Matsuzakaya Honten was the best night of my life. High on the excitement of getting engaged and exploring Hakone we arrived early at the Ryokan (1 pm). We were welcomed so warmly by all staff and they showed us to the complementary bar where we drank beer and lemon sours until check-in time at 3 pm. At 3 pm they found us and took all of our belongings to our room. On our way to our room, we mentioned to the attendant that we had just gotten engaged. Once we were settled we used one of the private baths and then tried out the bath in our room. Both were wonderful and HOT! After that, we headed back to the lounge for a drink before dinner. Dinner was probably the best meal of my life. All of the food was wonderfully prepared and presented. My favourite course was the sashimi, the tuna was out of this world! When our dessert came out our server wished us a happy engagement and the dessert plate had "happy engagement" written on it in chocolate. I was so touched that the attendant must have remembered what we had told him when he was taking us to our room and relayed that to the kitchen. The beds were huge and comfortable and the room was clean and well-appointed (although there were a few bugs we had to take care of :P) Breakfast was also Japanese-style, I was a bit inexperienced at de-boning and eating the grilled fish but it was delicious. Overall 1000/10, thank you!
My fiance and I stayed here for one night after getting engaged the day prior and our night at Matsuzakaya Honten was the best night of my life. High on the excitement of getting engaged and exploring Hakone we arrived early at the Ryokan (1 pm). We were welcomed so warmly by all staff and they showed us to the complementary bar where we drank beer and lemon sours until check-in time at 3 pm. At 3 pm they found us and took all of our belongings to our room. On our way to our room, we mentioned to the attendant that we had just gotten engaged. Once we were settled we used one of the private baths and then tried out the bath in our room. Both were wonderful and HOT! After that, we headed back to the lounge for a drink before dinner. Dinner was probably the best meal of my life. All of the food was wonderfully prepared and presented. My favourite course was the sashimi, the tuna was out of this world! When our dessert came out our server wished us a happy engagement and the dessert plate had "happy engagement" written on it in chocolate. I was so touched that the attendant must have remembered what we had told him when he was taking us to our room and relayed that to the kitchen. The beds were huge and comfortable and the room was clean and well-appointed (although there were a few bugs we had to take care of :P) Breakfast was also Japanese-style, I was a bit inexperienced at de-boning and eating the grilled fish but it was delicious. Overall 1000/10, thank you!
10
Cara
Sep 15, 2025
·
Stayed 1 night
Oh wow! I am so glad the reviews did not fail me. My husband and I just left this morning and it was an amazing and much needed relaxing stay in the middle of our busy trip! Staff was super kind. We did the dinner and breakfast and it was very traditional Japanese cuisine - delicious. We were blown away by our room it was HUGE! I booked the private bath in our room and that was a nice touch. We got off at Odawara station and took an uber/taxi to the ryokan. It was maybe $60 USD but in my opinion worth it over the bus!! I hope we can come back here one day. It was awesome.
Oh wow! I am so glad the reviews did not fail me. My husband and I just left this morning and it was an amazing and much needed relaxing stay in the middle of our busy trip! Staff was super kind. We did the dinner and breakfast and it was very traditional Japanese cuisine - delicious. We were blown away by our room it was HUGE! I booked the private bath in our room and that was a nice touch. We got off at Odawara station and took an uber/taxi to the ryokan. It was maybe $60 USD but in my opinion worth it over the bus!! I hope we can come back here one day. It was awesome.
10
Tanja
Jul 21, 2023
·
Stayed 2 nights
Incredible property, wonderful friendly staff, exclusive authentic food & lovely room. I highly recommend this hotel.
Incredible property, wonderful friendly staff, exclusive authentic food & lovely room. I highly recommend this hotel.
10
Ann
Jul 2, 2025
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Stayed 1 night
Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful.
Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful.
10
Manian
Mar 26, 2024
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Stayed 1 night
Classy ryokan which combines modern touch with classic ryokan features. Excellent service. Very clean and looks very neat and fresh. Many rooms have private onson. Highly recommended. Extensive common areas which look very classy.
Classy ryokan which combines modern touch with classic ryokan features. Excellent service. Very clean and looks very neat and fresh. Many rooms have private onson. Highly recommended. Extensive common areas which look very classy.
10
Navtej
Oct 14, 2023
·
Stayed 2 nights
What an amazing experience, my wife and I enjoyed every minute here. It was fantastic, stay here! The service is indulgent, the room was lovely and the breakfast and dinner was a magical special experience, especially for a couple from London! We would love to return. It was particularly lovely to rest and relax here after a busy Tokyo trip. The private Onsen was also a great plus! Thank you Matsuzakaya Honten for the great memories.
What an amazing experience, my wife and I enjoyed every minute here. It was fantastic, stay here! The service is indulgent, the room was lovely and the breakfast and dinner was a magical special experience, especially for a couple from London! We would love to return. It was particularly lovely to rest and relax here after a busy Tokyo trip. The private Onsen was also a great plus! Thank you Matsuzakaya Honten for the great memories.
10
Casandra
Apr 5, 2024
·
Stayed 1 night
Es una experiencia completa, te sumerje al Japón tradicional, tienes habitaciones tradicional, comida tradición, baños termales..es una experiencia para relajarte y disfrutar..me encantó. Volvería y me quedaría más días.
Es una experiencia completa, te sumerje al Japón tradicional, tienes habitaciones tradicional, comida tradición, baños termales..es una experiencia para relajarte y disfrutar..me encantó. Volvería y me quedaría más días.
10
Jeffrey
Jun 28, 2023
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Stayed 1 night
A unique and amazing property and experience. From the moment you step inside, you are treated with kindness. The rooms are spacious and traditional, the private onsens are large, clean, and relaxing, and the staff are all attentive and caring. The meals (dinner and breakfast) and served a course at a time, with lots of flavor and plenty of variety.
A unique and amazing property and experience. From the moment you step inside, you are treated with kindness. The rooms are spacious and traditional, the private onsens are large, clean, and relaxing, and the staff are all attentive and caring. The meals (dinner and breakfast) and served a course at a time, with lots of flavor and plenty of variety.
10
Danyi
Jan 30, 2024
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Stayed 1 night
Wow, this place is so beautiful and authentic. We only spent one night there but what an experience! The food, service, onsen and the room all surpassed my expectations. The ryokan is simply perfect. We will be back for sure. Thank you!
Wow, this place is so beautiful and authentic. We only spent one night there but what an experience! The food, service, onsen and the room all surpassed my expectations. The ryokan is simply perfect. We will be back for sure. Thank you!
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AI-generated summary based on recent guest reviews
Service
Service is repeatedly described as exceptionally warm, attentive, and accommodating, including thoughtful handling of dietary needs and special occasions. Many call it the best hospitality of their trip.
Related guest reviews
10
Mai Thuy
Nov 18, 2024
·
Stayed 1 night
Amazing service and hospitality!
Amazing service and hospitality!
10
Sara
Apr 18, 2024
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I would love to rate Matsuzakaya Honten more than 5 stars, 10000 stars for our time here. It was the highlight of our trip. One of the most magical days I have ever seen when we arrived in the pouring rain. It is tucked away in the mountains, peaceful, relaxing, and beautiful. The staff are wonderful and I loved making friends with Suzuki and our server. They are all kind people who make you feel welcome! The baths are all beautiful and the food exquisite. An easy bus ride down to Lake Ashi for some wonderful sight seeing of Mount Fuji. I hopefully will return one day to matsuzakaya honten!
I would love to rate Matsuzakaya Honten more than 5 stars, 10000 stars for our time here. It was the highlight of our trip. One of the most magical days I have ever seen when we arrived in the pouring rain. It is tucked away in the mountains, peaceful, relaxing, and beautiful. The staff are wonderful and I loved making friends with Suzuki and our server. They are all kind people who make you feel welcome! The baths are all beautiful and the food exquisite. An easy bus ride down to Lake Ashi for some wonderful sight seeing of Mount Fuji. I hopefully will return one day to matsuzakaya honten!
10
Bogdan
Sep 24, 2025
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Stayed 2 nights
This was an amazing experience and probably the highlight of our japan trip. The staff is just incredibly attentive. Don’t think we’ve experienced this anywhere in the world. I truly recommend this place for a relaxing few days. The private onsens are also amazing and super easy to book and use.
This was an amazing experience and probably the highlight of our japan trip. The staff is just incredibly attentive. Don’t think we’ve experienced this anywhere in the world. I truly recommend this place for a relaxing few days. The private onsens are also amazing and super easy to book and use.
10
Carmen
Sep 19, 2025
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Stayed 1 night
The level of service as unparalleled to anything I've experienced in my life. The rich history and qualities of hot spring here is a once in a lifetime experience. The food was decadant and even accommodate my allergies. Definitely must try for anyone who hasn't .
The level of service as unparalleled to anything I've experienced in my life. The rich history and qualities of hot spring here is a once in a lifetime experience. The food was decadant and even accommodate my allergies. Definitely must try for anyone who hasn't .
10
Alexis
Dec 6, 2023
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Stayed 1 night
Most attentive and incredible service I've ever experienced. It's a truly beautiful and unique experience you won't forget.
Most attentive and incredible service I've ever experienced. It's a truly beautiful and unique experience you won't forget.
10
Brittany
Nov 13, 2023
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Stayed 1 night
Best hotel experience I've ever had, the room, onsen, food and staff were all perfect. I am a vegan and the hotel went prepared me fantastic meals for my dietary restrictions. The staff were so sweet and accommodating, celebrated my upcoming birthday and even ran with us to the bus stop to help us catch the bus to the station. The onsen in the room and reservable private onsen were 10/10, highly recommend for anyone looking for a relaxing ryokan. The hotel has such history and was so lovely. Cant recommend this hotel enough! Thank you for a great stay
Best hotel experience I've ever had, the room, onsen, food and staff were all perfect. I am a vegan and the hotel went prepared me fantastic meals for my dietary restrictions. The staff were so sweet and accommodating, celebrated my upcoming birthday and even ran with us to the bus stop to help us catch the bus to the station. The onsen in the room and reservable private onsen were 10/10, highly recommend for anyone looking for a relaxing ryokan. The hotel has such history and was so lovely. Cant recommend this hotel enough! Thank you for a great stay
10
Stephen
Oct 14, 2023
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Stayed 2 nights
Probably the best hotel I've ever stayed in. An incredible property that's over 300 years old. The staff is top notch and the food is amazing.
Probably the best hotel I've ever stayed in. An incredible property that's over 300 years old. The staff is top notch and the food is amazing.
10
Lai Shan
Oct 21, 2023
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Stayed 1 night
We enjoyed the stay and the service was very good! The staff serving us dinner was friendly and helpful. Open bath onsen was amazing. Highly recommended if you want a healing trip in Hakone. And adorable free drinking bar and cute public lounge.
We enjoyed the stay and the service was very good! The staff serving us dinner was friendly and helpful. Open bath onsen was amazing. Highly recommended if you want a healing trip in Hakone. And adorable free drinking bar and cute public lounge.
10
Mayank
Apr 5, 2025
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Stayed 1 night
The stay was super amazing from the get go. The hotel staff being the limelight, from when we entered the hotel till we exited, they were nothing less than fantastic, polite, efficient and courteous. In terms of the property itself, really amazing rooms, you can book your own private onsen, dinner and breakfast are included and they were very adjusting of our dietary restrictions (including vegetarian). We didn't even notice how the day went by and our stay finished. I will highly recommend it to anyone.
The stay was super amazing from the get go. The hotel staff being the limelight, from when we entered the hotel till we exited, they were nothing less than fantastic, polite, efficient and courteous. In terms of the property itself, really amazing rooms, you can book your own private onsen, dinner and breakfast are included and they were very adjusting of our dietary restrictions (including vegetarian). We didn't even notice how the day went by and our stay finished. I will highly recommend it to anyone.
10
Emmanuel
Jul 27, 2024
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Stayed 1 night
The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched!
The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched!
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AI-generated summary based on recent guest reviews
Location
Peaceful mountain setting that feels secluded; several guests used the bus from Odawara and found access manageable. Expect limited shops or conveniences nearby, with scenic surroundings and easy links toward Lake Ashi and local hikes.
Related guest reviews
10
Michael
Apr 12, 2024
·
Stayed 1 night
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
10
Jesse
Dec 29, 2023
·
Stayed 1 night
Loved the service and care taken to preparing our meals. The stay was wonderful and many of the amenities were provided to make an enjoyable stay. The staff were very attentive and incredibly helpful to ensure we had a wonderful stay. Though the place had many amenities, it is farther away from convenience stores and the town. Overall an amazing stay and I wish I had allotted another day to fully enjoy!
Loved the service and care taken to preparing our meals. The stay was wonderful and many of the amenities were provided to make an enjoyable stay. The staff were very attentive and incredibly helpful to ensure we had a wonderful stay. Though the place had many amenities, it is farther away from convenience stores and the town. Overall an amazing stay and I wish I had allotted another day to fully enjoy!
10
Amy
May 24, 2024
·
Stayed 1 night
great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn
great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn
10
Sara
Apr 18, 2024
·
I would love to rate Matsuzakaya Honten more than 5 stars, 10000 stars for our time here. It was the highlight of our trip. One of the most magical days I have ever seen when we arrived in the pouring rain. It is tucked away in the mountains, peaceful, relaxing, and beautiful. The staff are wonderful and I loved making friends with Suzuki and our server. They are all kind people who make you feel welcome! The baths are all beautiful and the food exquisite. An easy bus ride down to Lake Ashi for some wonderful sight seeing of Mount Fuji. I hopefully will return one day to matsuzakaya honten!
I would love to rate Matsuzakaya Honten more than 5 stars, 10000 stars for our time here. It was the highlight of our trip. One of the most magical days I have ever seen when we arrived in the pouring rain. It is tucked away in the mountains, peaceful, relaxing, and beautiful. The staff are wonderful and I loved making friends with Suzuki and our server. They are all kind people who make you feel welcome! The baths are all beautiful and the food exquisite. An easy bus ride down to Lake Ashi for some wonderful sight seeing of Mount Fuji. I hopefully will return one day to matsuzakaya honten!
10
Cara
Sep 15, 2025
·
Stayed 1 night
Oh wow! I am so glad the reviews did not fail me. My husband and I just left this morning and it was an amazing and much needed relaxing stay in the middle of our busy trip! Staff was super kind. We did the dinner and breakfast and it was very traditional Japanese cuisine - delicious. We were blown away by our room it was HUGE! I booked the private bath in our room and that was a nice touch. We got off at Odawara station and took an uber/taxi to the ryokan. It was maybe $60 USD but in my opinion worth it over the bus!! I hope we can come back here one day. It was awesome.
Oh wow! I am so glad the reviews did not fail me. My husband and I just left this morning and it was an amazing and much needed relaxing stay in the middle of our busy trip! Staff was super kind. We did the dinner and breakfast and it was very traditional Japanese cuisine - delicious. We were blown away by our room it was HUGE! I booked the private bath in our room and that was a nice touch. We got off at Odawara station and took an uber/taxi to the ryokan. It was maybe $60 USD but in my opinion worth it over the bus!! I hope we can come back here one day. It was awesome.
10
Woojin
Feb 10, 2024
·
Stayed 1 night
Ready-to-wear가 아니라 haute couture같은 온센료칸 경험을 원한다면 반드시 가봐야 할 숙소입니다. 부연설명이 필요없네요. 그냥 최고 수준의 디테일을 느끼시면 됩니다~^^ 몇가지 팁을 드리자면 (1)private open air bath가 포함된 방도 좋겠지만 아니라도 문제가 없습니다. 1일1회 private bath가 가능한 욕탕(독채에 룸 포함)을 한시간 무료로 대여해 줍니다. 5개가 있는데 거의 사용 안해서 쉽게 부킹 됩니다. (2)오다와라(종점)-하코네 유토모-숙소-호수(종점)를 왕복하는 시골 버스들(5개 회사)이 거의 10분 간격으로 운행됩니다. 탑승 시 번호표 뽑고 내릴 때 계산하는 시스템입니다. 번호표에 적힌 숫자가 운전석 옆 모니터에 뜨면서 숫자가 함께 나오는데, 이 숫자가 내리는 정류소에서 지불해야 할 버스요금입니다. 탑승지점에서 멀어질수록 이 금액이 계속 올라가니 확인하고 내면 되네요. 번호표를 내고 지폐를 투입구에 넣으면 동전이 나오는데 거스럼돈이 아니니 주의하세요. 기사분이 거기에서 거스럼돈을 계산해서 돌려줄 겁니다. 내리는 위치는 144번 stop으로 히가시-아시노유입니다. 그냥 아시노유가 500미터 옆에 있으니 조심하세요. 144만 외워도 됩니다. (3)근처에 마트가 없지만 음료수를 챙길 필요는 없습니다. 미니냉장고 꽉 채워져 있고 온센 곳곳에 음료수 비치되어 있습니다. 콜라 빼고요 ㅎ (로컬 탄산음료수는 2병 있고 맛있습니다!) (4)로비 라운지 및 근처에서 각종 주류(생맥주, 사케, 와인, 위스키 등) 무료로 제공됩니다. 안주는 없어요 ㅎ (5)오마카세는 어디서나 있는 호불호 수준이고, 재료의 질은 상급입니다.
Ready-to-wear가 아니라 haute couture같은 온센료칸 경험을 원한다면 반드시 가봐야 할 숙소입니다. 부연설명이 필요없네요. 그냥 최고 수준의 디테일을 느끼시면 됩니다~^^ 몇가지 팁을 드리자면 (1)private open air bath가 포함된 방도 좋겠지만 아니라도 문제가 없습니다. 1일1회 private bath가 가능한 욕탕(독채에 룸 포함)을 한시간 무료로 대여해 줍니다. 5개가 있는데 거의 사용 안해서 쉽게 부킹 됩니다. (2)오다와라(종점)-하코네 유토모-숙소-호수(종점)를 왕복하는 시골 버스들(5개 회사)이 거의 10분 간격으로 운행됩니다. 탑승 시 번호표 뽑고 내릴 때 계산하는 시스템입니다. 번호표에 적힌 숫자가 운전석 옆 모니터에 뜨면서 숫자가 함께 나오는데, 이 숫자가 내리는 정류소에서 지불해야 할 버스요금입니다. 탑승지점에서 멀어질수록 이 금액이 계속 올라가니 확인하고 내면 되네요. 번호표를 내고 지폐를 투입구에 넣으면 동전이 나오는데 거스럼돈이 아니니 주의하세요. 기사분이 거기에서 거스럼돈을 계산해서 돌려줄 겁니다. 내리는 위치는 144번 stop으로 히가시-아시노유입니다. 그냥 아시노유가 500미터 옆에 있으니 조심하세요. 144만 외워도 됩니다. (3)근처에 마트가 없지만 음료수를 챙길 필요는 없습니다. 미니냉장고 꽉 채워져 있고 온센 곳곳에 음료수 비치되어 있습니다. 콜라 빼고요 ㅎ (로컬 탄산음료수는 2병 있고 맛있습니다!) (4)로비 라운지 및 근처에서 각종 주류(생맥주, 사케, 와인, 위스키 등) 무료로 제공됩니다. 안주는 없어요 ㅎ (5)오마카세는 어디서나 있는 호불호 수준이고, 재료의 질은 상급입니다.
10
Edward
Aug 11, 2023
·
Stayed 2 nights
A traditional ryokan, with excellent service and food. A beautiful place to stay. Easy to get to by bus from Odawara
A traditional ryokan, with excellent service and food. A beautiful place to stay. Easy to get to by bus from Odawara
10
Joan
Dec 14, 2023
·
Stayed 1 night
Maravilloso, el lugar, la comida, la tranquilidad, repetiría mil veces.
Maravilloso, el lugar, la comida, la tranquilidad, repetiría mil veces.
10
Elsa
Apr 14, 2023
·
Stayed 2 nights
This hotel is located in a more remote location, there is nothing surrounding it, and only has one bus line. But, it’s the best hot springs hotel I’ve ever stayed in. We rented a room with private onsen, but there are public and 5 private onsens for all guests. It includes breakfast and dinner. Everyday, we have proper Japanese breakfast that lasts us all day of sightseeing, and delicious full dinner. The staff speaks different languages, and very friendly, nice and cute. The room is spotless. Shower area is clean and full of amenities. I had such a great time. It is totally worth the time and money to stay at this hotel. 👍
This hotel is located in a more remote location, there is nothing surrounding it, and only has one bus line. But, it’s the best hot springs hotel I’ve ever stayed in. We rented a room with private onsen, but there are public and 5 private onsens for all guests. It includes breakfast and dinner. Everyday, we have proper Japanese breakfast that lasts us all day of sightseeing, and delicious full dinner. The staff speaks different languages, and very friendly, nice and cute. The room is spotless. Shower area is clean and full of amenities. I had such a great time. It is totally worth the time and money to stay at this hotel. 👍
10
Ryan
May 16, 2024
·
Stayed 2 nights
What an amazing experience. Very memorable. Amazing treatment from staff - We felt very special. The onsen was very unique experience - Loved it. Hiking the surrounding area was very beautiful! We recommend to anyone staying in Hakone!
What an amazing experience. Very memorable. Amazing treatment from staff - We felt very special. The onsen was very unique experience - Loved it. Hiking the surrounding area was very beautiful! We recommend to anyone staying in Hakone!
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AI-generated summary based on recent guest reviews
Dining
Kaiseki dinner and Japanese breakfast are widely praised for quality and presentation, and the cuisine is very traditional. Dietary requests are well accommodated, though some guests preferred more Western-style options.
Related guest reviews
10
Michael
Apr 12, 2024
·
Stayed 1 night
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
10
Danielle
Apr 8, 2024
·
Stayed 1 night
Lovely staff, service, food, and onsens!
Lovely staff, service, food, and onsens!
10
Jesse
Dec 29, 2023
·
Stayed 1 night
Loved the service and care taken to preparing our meals. The stay was wonderful and many of the amenities were provided to make an enjoyable stay. The staff were very attentive and incredibly helpful to ensure we had a wonderful stay. Though the place had many amenities, it is farther away from convenience stores and the town. Overall an amazing stay and I wish I had allotted another day to fully enjoy!
Loved the service and care taken to preparing our meals. The stay was wonderful and many of the amenities were provided to make an enjoyable stay. The staff were very attentive and incredibly helpful to ensure we had a wonderful stay. Though the place had many amenities, it is farther away from convenience stores and the town. Overall an amazing stay and I wish I had allotted another day to fully enjoy!
10
GUIOMARI
Dec 27, 2025
·
Stayed 1 night
Equipe de funcionários excelente. A experiência vale muito a pena! Única! A comida tradicional japonesa no café da manhã realmente é muito diferente da ocidental . A qualidade dos alimentos é ótima , porém o sabor difere muito do que estamos acostumados . Seria interessante que tivessem uma opção ocidental .
Equipe de funcionários excelente. A experiência vale muito a pena! Única! A comida tradicional japonesa no café da manhã realmente é muito diferente da ocidental . A qualidade dos alimentos é ótima , porém o sabor difere muito do que estamos acostumados . Seria interessante que tivessem uma opção ocidental .
10
Alexa
Apr 24, 2024
·
Stayed 2 nights
Fantastique ryokan au personnel d’un très grand professionnalisme. Les repas sont excellents (et très copieux) ; ils permettent de découvrir la cuisine kaiseki. Onsen privatifs à disposition (sur réservation) extrêmement agréables. En bref, nous avons passé un merveilleux séjour.
Fantastique ryokan au personnel d’un très grand professionnalisme. Les repas sont excellents (et très copieux) ; ils permettent de découvrir la cuisine kaiseki. Onsen privatifs à disposition (sur réservation) extrêmement agréables. En bref, nous avons passé un merveilleux séjour.
10
Hong Yi
Jan 13, 2024
·
Stayed 1 night
Very good Onsen ryokan with rich history. Excellent service and high quality japanese kaiseki cuisine. we requested to have cooked fish instead of sashimi, the hotel cooked the fish perfectly.
Very good Onsen ryokan with rich history. Excellent service and high quality japanese kaiseki cuisine. we requested to have cooked fish instead of sashimi, the hotel cooked the fish perfectly.
10
Sudev
Apr 2, 2024
·
Stayed 1 night
Beautiful very quaint. Traditional Japanese style Royokan. Lovely staff. Felt very welcome. They accommodated my son’s food allergies and we are vegetarian so they made a whole vegetarian vegan eight course menu for us
Beautiful very quaint. Traditional Japanese style Royokan. Lovely staff. Felt very welcome. They accommodated my son’s food allergies and we are vegetarian so they made a whole vegetarian vegan eight course menu for us
10
Brittany
Nov 13, 2023
·
Stayed 1 night
Best hotel experience I've ever had, the room, onsen, food and staff were all perfect. I am a vegan and the hotel went prepared me fantastic meals for my dietary restrictions. The staff were so sweet and accommodating, celebrated my upcoming birthday and even ran with us to the bus stop to help us catch the bus to the station. The onsen in the room and reservable private onsen were 10/10, highly recommend for anyone looking for a relaxing ryokan. The hotel has such history and was so lovely. Cant recommend this hotel enough! Thank you for a great stay
Best hotel experience I've ever had, the room, onsen, food and staff were all perfect. I am a vegan and the hotel went prepared me fantastic meals for my dietary restrictions. The staff were so sweet and accommodating, celebrated my upcoming birthday and even ran with us to the bus stop to help us catch the bus to the station. The onsen in the room and reservable private onsen were 10/10, highly recommend for anyone looking for a relaxing ryokan. The hotel has such history and was so lovely. Cant recommend this hotel enough! Thank you for a great stay
10
Lior
Apr 11, 2024
·
Stayed 2 nights
Great staff. Excellent diner. Excellent privet onsan
Great staff. Excellent diner. Excellent privet onsan
10
Amy
Oct 15, 2025
·
Stayed 2 nights
I loved my stay here! The food was not our thing but it was very cool to have a traditional Japanese meal, we just didn’t eat much of it because it if very different than what we are used to
I loved my stay here! The food was not our thing but it was very cool to have a traditional Japanese meal, we just didn’t eat much of it because it if very different than what we are used to
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AI-generated summary based on recent guest reviews
10
William
Jun 28, 2026
·
Stayed 1 night
Wonderful and relaxing stay with attentive service staff and great amenities. Food was superb in the semi private dining. We had a nice time and memorable experience with our family.
Wonderful and relaxing stay with attentive service staff and great amenities. Food was superb in the semi private dining. We had a nice time and memorable experience with our family.
10
Holly
Jun 20, 2026
·
Stayed 1 night
Property was beautiful. Having our own hot spring tub was great! Staff was super friendly and helpful!
Property was beautiful. Having our own hot spring tub was great! Staff was super friendly and helpful!
10
James
May 16, 2026
·
Stayed 3 nights
This Ryokan is basically perfect in every way.
This Ryokan is basically perfect in every way.
10
Wilson
Apr 8, 2026
·
Stayed 2 nights
The room was super clean, staff was excellent in making us felt at home
The room was super clean, staff was excellent in making us felt at home
10
Choungho
Mar 10, 2026
·
Stayed 2 nights
Awesome
Awesome
FAQs about Matsuzakaya Honten
Is parking available at the property?
Yes, free parking is available on-site.
What are the check-in and check-out times?
Check-in is from 15:00 until 19:00, and check-out is at 11:00.
Where is the property located?
The property is located in Ashinoyu, a neighborhood in Hakone, surrounded by mountains and within a national park, close to attractions like Lake Ashi and Fuji-Hakone-Izu National Park.
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Prices for upcoming dates
October 2026
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Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
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- 2026-10-14: 775.790749151001USD
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- 2026-10-16: 675.2954499957275USD
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- 2026-10-29: 1471.9541498876954USD
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- 2026-11-01: 723.5983136901856USD
- 2026-11-02: 849.7038920159912USD
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- 2026-11-04: 733.6608973370361USD
- 2026-11-05: 724.2067771307374USD
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- 2026-11-08: 1341.6516387561035USD
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- 2026-11-13: 743.7683918719482USD
- 2026-11-14: 730.030268133545USD
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- 2026-11-16: 1570.0212349328613USD
- 2026-11-17: 743.4877847918701USD
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- 2026-11-22: 1284.5238887219239USD
- 2026-11-23: 740.2779286560059USD
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- 2026-11-26: 799.0788671813965USD
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: 611.6152495367431USD
- 2026-11-30: 624.898899847412USD
- 2026-12-01: 570.9201733602905USD
- 2026-12-02: 564.4336449664306USD
- 2026-12-03: 564.4336449664306USD
- 2026-12-04: 564.4336449664306USD
- 2026-12-05: 511.5936123815918USD
Check-in time starts at15:00Check-in time ends at19:00Check-out time ends at11:00
Check-in must be done by someone who is at least 18 years old.
Age Requirements
Minimum guest age is 12
Pets
Pets not allowed;
Front Desk Services
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 7 PM to receive dinner.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
At Matsuzakaya Honten, enjoy a satisfying meal at the restaurant. Local cuisine breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Massage
Housekeeping
Garden
Services
Housekeeping
Luggage Storage
Designated Smoking Area
24-Hour Front Desk
Parking
Parking
Free Parking
Parking Onsite
General
Restaurant
Non-Smoking Rooms
Massage
Allergy-Free Room Available
Activities
Garden
Terrace
Internet
Free Wi-Fi