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Based on 33 verified reviews
Facilities
9.4
Cleanliness
9.7
Rooms
9.6
Service
9.9
Location
9.4
Dining
9.4
Family
100%
Shimol
18 Jul 2025
·
Stayed 4 nights
Joshua
7 Jul 2025
·
Stayed 2 nights
Danielle
25 May 2025
·
Stayed 4 nights
Hamza
30 Nov 2024
·
Stayed 7 nights
mehul
5 Jun 2023
·
Stayed 5 nights
A stay at Ambassador at Grand Velas All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This all-inclusive hotel is 4.2 mi (6.7 km) from Tres Rios Ecopark.
More location infoYes, self-parking is available for free at the hotel. However, parking is limited and may require a reservation.
Yes, breakfast is included in the all-inclusive package, featuring a variety of options. Specific details about the type and serving hours are not provided.
No, pets and service animals are not allowed at this property.
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in is available for a fee, subject to availability, while late check-out incurs a fee of USD 75, also subject to availability.
Yes, airport shuttle services are available for a surcharge. Guests can arrange transfers by contacting the hotel prior to arrival.
The hotel provides several accessibility features, including a wheelchair-accessible registration desk, concierge desk, and on-site restaurant. Additionally, there are elevators and limited wheelchair-accessible facilities.
The hotel is situated in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. It is approximately 4.2 miles from Tres Rios Ecopark, with several other attractions within a short distance.
Yes, the hotel features three outdoor swimming pools, including a children's pool. The pools are available for guests to enjoy, although specific operational hours are not mentioned.
Instant AI responses are based on hotel information