Name: InterContinental London - The O2 by IHG
Address: 1 Waterview Drive, Peninsula, London, England, United Kingdom, London, England, GB
Price range: $198–$4,574 per night
Rating: 8.93

What guests think

At InterContinental London - The O2, guests consistently highlight the unbeatable location with direct O2 access, friendly service, comfortable rooms with views, and a generous breakfast, making it an easy, convenient base for concerts and exploring wider London.

Common gripes include pricey on-site parking and bar charges, occasional room maintenance or air conditioning issues, and peak-time queues for lifts or breakfast after major shows. Facilities like the pool, spa and Sky Bar are popular, though guests report periodic closures or a chilly pool, and some stays coincided with external construction affecting views. Overall, expect a polished, convenience-first stay that works best when attending the O2.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, spa and gym are appreciated, and the Sky Bar offers great views; several reviews note occasional facility closures or a chilly pool, and lift queues after shows. On-site parking is available but widely reported as expensive, and the club lounge underwhelmed some.

Related guest reviews

10

Marianne

Jun 10, 2025

·

Stayed 1 night

Great hotel option for any event or activity in the O2. We had room on 7th floor with view of O2 & river. Nice pool, steam room etc.

10

Eddy

Jul 26, 2025

·

Stayed 2 nights

Room was spacious. Bed really comfortable. Swimming pool is nice. Staff were all nice and helpful. Would definitely use again

8

Gary

Apr 19, 2025

·

Stayed 1 night

This hotel is in a great location for the O2. Our room was comfortable with a lovely view of the river. A couple of minor points let it down a bit. 1. The dining room is quite small in relation to the size of the hotel which meant a long queue for breakfast. 2. The first floor bar has lovely views over the river, if you stand up! Nearly all the seats face the river but, unfortunately, the bottom window panes have obscure glass so when you are sat down you can’t see out. 3. We had to ask twice for our tea, coffee and milk to be replenished. Overall though we still had a pleasant short stay and we would stay again.

8

Andrew

Jul 12, 2025

·

Stayed 1 night

Decent enough hotel in a very convenient location for the O2. Club lounge was underwhelming but bedroom was good, as was the top floor bar.

10

Ann

May 9, 2025

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Stayed 1 night

I thought the hotel was lovely and the pool area very clean and spacious. We had a drink in the sky bar and I have to say that £9.50 for a small bowl of mixed nuts was unbelievably expensive and a £5 service charge for bringing 2 glasses of wine to our table is ridiculous. £47 for 2 glasses of fizz and a small bowl of nuts????????

6

Steve

Apr 10, 2025

·

Stayed 2 nights

Hotel was very modern and room was excellent Building works taking place which was a shame and spa window had view of scaffold tower ! Wasn’t expecting to pay £52 for parking per day either. Disappointed that paying for two nights would end up with a large parking bill. Should be included with the room rate or at least mentioned on the website.

8

Simon

Nov 17, 2024

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Stayed 1 night

Queuing for the lifts because people want to go to Sky Bar and you don’t is annoying. Had to stand in a queue for 29 minutes just to get to floor 6.

10

Graham

May 27, 2025

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Stayed 2 nights

Lovely place great staff but watch out for parking charges £52 per night no discount which is ridiculous for a “guest” to have to pay.

10

Vikki

May 5, 2025

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Stayed 1 night

Excellent stay, as soon as we walked in we were approached by a member of staff who took our dinner reservation. Then on check in again, excellent service and given an amazing room overlooking the river and towards Canary Wharf. We used the pool which was the only disappointment as it was very cold and not relaxing, that said, the jacuzzi pool was warm and the steam and sauna were great. The member of staff who greeted us at the spa area offered excellent service and informed us of the facilities we could use, she was so happy and we were very impressed with her. We had dinner in Market Brasserie which was excellent, service was excellent as was breakfast. We had a fantastic stay here with the only slight disappointment being the cold swimming pool but that did not spoil our stay. Really excellent service from all staff from check in to check out. Will definitely return.

10

Louise

Sep 22, 2025

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Stayed 1 night

Friendly efficient check in & out. Very comfortable bed. Excellent gym. Lovely pool & spa facilities. Fabulous breakfast. Generally excellent. Would definitely recommend - especially if you are attending an event at the O2. Very easy walk between the hotel & the venue.

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Cleanliness

Rooms and public areas are frequently described as very clean, with housekeeping praised. A minority reported issues like dusty or stained areas, unclean bathroom details, or construction dust, indicating occasional inconsistencies.

Related guest reviews

8

Zachary

Apr 13, 2025

·

Stayed 1 night

Amazing stay, beautiful hotel. Original room was not clean but despite this we was easily able to be re-accommodated. Breakfast was incredible, only let down was being unable to use the facilities after check out which was a shame as we were planning on spending the day at the pool after our check out at 12pm.

8

ester

Jul 16, 2025

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Stayed 2 nights

Our stay was ok. The closeness to the o2 is great. The hotel is a bit old. The carpets must be cleaned.... It makes it feel dirty. The mini bar was not cold. There was dust everywhere. The staff at reception was very nice. We had to ask a few times for shaving kit and toothbrush and then only got 1... If i come to a show I'll choose this hotel but it's not value for money.

8

Rachel

Nov 30, 2025

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Stayed 1 night

The hotel was lovely - very clean and friendly staff.

6

Shaunagh

Jul 13, 2025

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Stayed 1 night

Great location for event at the O2. Was disappointed with the state of the room. The walls were very badly stained, could do with a deep clean and lick of paint. Not what I expected at all. Breakfast was lovely, some staff very friendly.

10

Kirsty

Nov 14, 2025

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Stayed 1 night

Great room with excellent views from the corner room. Very clean and very good amenities.

10

William

Nov 1, 2025

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Stayed 2 nights

Rooms were clean, staff very friendly not one issue.

2

Michelle

Oct 29, 2024

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Stayed 1 night

3 room changes time was limited keys did nt work ended up with a family room with scaffold and workmen outside our window at 8.30 am .. all about the views and location this hotel .. 1st bleach smell so strong.. 2nd waste in bin and mirror had toothpaste .. I left all my make up and promised it would be sent … still waiting 5 weeks later and can’t get a response don’t stay here this service is appalling for the cost

10

Adam

Jul 20, 2025

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Stayed 1 night

All staff from check-in to check-out were very helpful and friendly. The hotel itself is very clean, well maintained and the decor is very aesthetically pleasing. We were even pleasantly surprised to see the ashtrays outside were all shiny and clean the next morning. It’s not something that would have bothered me but effort and attention to detail has not gone unnoticed. We only stayed for one night unfortunately but would have been more than happy to have stayed much longer if we could have! Another reason I chose this hotel was convenience for attending the 02 arena which honestly if anyone is visiting for a show at the 02 then this hotel is a must! The access door connecting the hotel lobby and the arena/shopping centre is so handy! I was very anxious and worried about my safety coming to London as well but the hotel and the surrounding grounds/area felt very safe and allowed me to feel comfortable during my short stay! Thank you for a great experience and I look forward to returning hopefully very soon!

8

L

Jul 28, 2025

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Stayed 1 night

The food options in the club lounge in the evening were a bit poor. Breakfast had a much larger range of options. Bed was confortable though and the room was clean

8

Victoria

Feb 18, 2024

·

Stayed 2 nights

The staff were excellent, very friendly and extremely helpful. The only thing that let the hotel down was the toilet seat in our room had not been cleaned from the previous guests and there was big red sequin pieces all over the carpet in the room and in the hallway, and a small gripe in that the toilet roll was cheap and thin, and the towels were hard and crisp when really they should be soft. It was a small let down on what I would say was a really nice place to stay. Fully recommend the breakfast it was so good, and the chef and staff were really friendly and very professional.

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Rooms

Many rooms are spacious and comfortable with excellent river or O2 views. Some guests experienced issues such as weak air conditioning, limited lighting or outlets, TV faults, or uncomfortable beds, and construction sometimes obstructed views.

Related guest reviews

6

Ewan

Jul 3, 2025

·

Stayed 1 night

Nice room but boiling hot & aircon didn’t work.

10

Dr upma

Oct 19, 2025

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Stayed 1 night

Clean room great view Excellent house keeping service Great location if u r attending a gig at the O2 arena

6

Carol

Jun 3, 2025

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Stayed 1 night

Aircon did not work could not open windows. No bedside lamp and charging point for phone. And pillows was far too soft could not sleep on

4

Natalie

Jun 28, 2024

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Stayed 1 night

Unfortunately this has been the worst sleep possible for me resulting in back pain. The mattress is awful, tv wasnt working on arrival but someone came up and sorted some wire problems out but we also had continuous lamp issues flickering on and off throughout the night.Love how its connecting to the 02, so convenience is great but is the stay worth what i paid. No. Hoping management will sort something.

8

Laura

Sep 1, 2025

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Stayed 4 nights

The room lacked sufficient light and outlets

6

ANN

Dec 17, 2023

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Stayed 1 night

Unable to get a taxi for three quarters of an hour, despite the staff repeating that one would be there in a few minutes - this matter should be rectified. We nearly missed the show! Unable to obtain wi-fi - had to ask for assistance from the reception.

10

Kirsty

Nov 14, 2025

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Stayed 1 night

Great room with excellent views from the corner room. Very clean and very good amenities.

10

Craig

Oct 7, 2025

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Stayed 1 night

This hotel was wonderful. Ideally located for the O2 with its own private entrance into the O2 (which was ideal after the show) super friendly staff and excellent service all round. Bed was super comfy, well equipped rooms and everything you needed for a luxury stay. Its not cheap, but thats the price you pay for quality and this level of service.

10

Alan

Nov 1, 2025

·

Stayed 1 night

Fab room overlooking river Thames - perfect spot to stay if going to the O2

4

Chris

Nov 23, 2025

·

Stayed 1 night

Very nice hotel let down by a very uncomfortable bed. Got no sleep. Bed was leaning to one side. Only realised after midnight so couldn’t really do anything.

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Service

Staff are widely described as friendly, attentive and helpful across front desk, restaurants and housekeeping, with WhatsApp support appreciated. However, reports of slow or brusque check-in, poor issue follow-up, voucher or benefit confusion, and occasional security or parking communication missteps appear.

Related guest reviews

8

Andrew

May 3, 2025

·

Stayed 1 night

Overall yet another wonderful stay. Great room, fantastic area close enough to central London to pop in, but plenty close by like the O2 shopping and also the ever better Canary Wharf dining and shopping. The majority of staff were wonderful, but on our last day we checked out and then saw a show at the O2… when we came back in to pay for our hotel parking the reception chap was miserable and rude, like it was an inconvenience. Only other gripe is the sofa bed for our son - just not that comfortable! You can do better!

10

Laura

Jan 19, 2025

·

Stayed 1 night

Thank you for a wonderful stay, everything from check in to check out was perfect. Your staff were so helpful and polite and I thoroughly enjoyed my stay. Room 1701 junior suite was beautiful and can be see on my instagram page @travelwith2littleones

6

Martin

Jul 18, 2025

·

Stayed 1 night

In itself this is a nice hotel and really convenient for the O2; however, the check in was an altogether different experience. Check in was at 1530, but the receptionist was rude, brusque and unwelcoming. Not what I expect at any hotel, especially one that cost £270/night!

2

Paula

Mar 31, 2025

·

Stayed 4 nights

Inefficient and Disorganized Service My stay at this hotel was frustrating from the start. The check-in process was incredibly inefficient, and despite the reservation being under my name, they charged my friend upfront—when payment is usually made after checking out at the hotel. Additionally, I requested laundry services, but no one ever showed up. To make matters worse, the hotel sent their welcome WhatsApp message to the wrong phone number multiple times, making it difficult to communicate with staff. Overall, the lack of organization and poor service made for a disappointing experience. I expected much better.

10

Alice

Oct 9, 2025

·

Stayed 2 nights

Excellent service and professional from start to finish. Highly recommend this hotel especially if attending the O2..

10

Natalie

Jun 14, 2025

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Stayed 1 night

Staff were excellent - helpful and very friendly.

8

Natasha

May 11, 2025

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Stayed 1 night

Great stay and love that you can contact the hotel staff via WhatsApp throughout our stay! My room was upgraded to a junior suite and I had a lovely view of the river.

4

Adam

Mar 17, 2025

·

Stayed 4 nights

We have stayed here numerous times in the past without issues but this time was terrible. Firstly I want to say that all the breakfast and bar staff are amazing and we had no issues there. But during our four night stay we were woken up twice by room service (even though we had ‘do not disturb’ on), one morning they knocked on the door three times in an hour. We parked our car at the hotel (at £52 a night) and advised them of this during check-in. On the third morning of our stay we were woken up by a phone call from reception at 7:45 with the person quite aggressively saying ‘you have a car in the car park which needs to be moved now’ they offered for someone to collect our keys and move it for us, which we declined. Ten minutes later another call, more aggressive ‘move your car, we have a private function and it’s in the way’. No ‘please’ no ‘sorry for the inconvenience’. Five minutes later yet another call from the manager with the same tone, demanding we moved the car immediately, and at the point where she started shouting at me I hung up the phone. We were basically hounded until we moved the car along with another 10-12 people/cars. When checking out we asked for a discount to the parking charges which they seemed to be surprised about. This could’ve been handled so much better and really leaves a sour taste to what would have been another decent stay.

4

Rachael

Jul 15, 2025

·

Stayed 1 night

At check in was told that the twin I had booked was not available and the only option was a folding bed. As I was under time pressure to get to a meeting I did not have time to fight for what I was paying for and booked. So had to just go with it will not stay here again as can not trust what I booked and payed for is what you get

10

Marian

Aug 30, 2025

·

Stayed 1 night

Was a solo trip and felt safe, staff were amazing and was available via wotsapp throughout my stay and got back to me straight away. They were very friendly throughout the hotel grounds and willing to help. I was even upgraded to a lovely room with an amazing view

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Location

Unbeatable for O2 events with a direct internal walkway and a short walk to the tube and river boats. Guests find it convenient for quickly returning after concerts and for reaching wider London.

Related guest reviews

10

Daniel

Mar 18, 2025

·

Stayed 4 nights

The hotel provided five-star treatment throughout my stay. Our room on the 13th floor offered a spectacular view overlooking the river and the O2. The accommodation was immaculately clean with a spacious bathroom. While I didn't use the gym during this visit, it's excellently equipped with everything needed for a complete workout. The breakfast featured an extensive buffet with options to satisfy every palate

10

John

Apr 14, 2025

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Stayed 4 nights

Nice hotel with connection to O2.

10

Simon

May 31, 2025

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Stayed 1 night

Fantastic hotel with wonderful facilities and a great view of London from the bar at night. The people who work there are very friendly and more than happy to help. I would definitely use this hotel again for an event at the O2 arena as there is an adjoining pathway to the arena. The room was spotless and the bed was the most comfortable I think I have ever slept in. The breakfast was very comprehensive and welcome in the morning. Getting there is easy as the jubilee line is a 5 minute walk.

10

Brian

Jul 10, 2025

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Stayed 2 nights

Connected to the O2. Short walk to the tube for access to anywhere in London.

10

Dan

Nov 23, 2025

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Stayed 1 night

Clean, modern hotel, excellent location for O2 Arena. Breakfast good quality with plenty of options. Would stay again.

8

Richard

Jun 15, 2025

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Stayed 1 night

Bit of a muddle with the booking - Expedia confirmation, but hotel had no record of it. Staff dealt with it well though and we had a good stay. Brilliant place to stay for O2 events. Rooms very comfortable and an excellent breakfast.

10

Susan

Apr 21, 2025

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Stayed 1 night

Hotel ideally situated for the O2. Beautiful decor, lovely staff, very helpful. We ate in the Brasserie and the food was amazing with great service. Lovely views of the river and Canary Wharf. Nice touch receiving chocolates on checkout.

10

Bridget

Aug 26, 2024

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Stayed 1 night

Had a great stay at this hotel when attending the Noah Kahan gig at the 02. So convenient and well worth the extra for being so close. The hotel was great with good sized rooms and facilities. Highly recommended if going to the 02

10

Kim

Jun 13, 2025

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Stayed 1 night

Perfect location with direct exit from O2. Would definitely book again if i go to another concert at O2

10

Alan

Nov 1, 2025

·

Stayed 1 night

Fab room overlooking river Thames - perfect spot to stay if going to the O2

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Dining

Breakfast draws strong praise for quality and variety; restaurants like Market Brasserie and Kinaara receive positive feedback. Some guests found lounge offerings limited, room service or specific menus disappointing, and bar prices high with service charges.

Related guest reviews

8

Shoborna

Jun 1, 2025

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Stayed 1 night

Amazing hotel and beautiful. Ordered food from the twilight menu and the food was awful, other than that everything was fantastic, would stay again but would avoid room service and the food as it was such a let down, Especially for the price.

10

Stephen Allcock

Nov 23, 2025

·

Stayed 2 nights

Well run hotel. Excellent room, staff, service and food. Kinaara indian restaurant very good. Indian fine dining.

10

Simon

May 31, 2025

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Stayed 1 night

Fantastic hotel with wonderful facilities and a great view of London from the bar at night. The people who work there are very friendly and more than happy to help. I would definitely use this hotel again for an event at the O2 arena as there is an adjoining pathway to the arena. The room was spotless and the bed was the most comfortable I think I have ever slept in. The breakfast was very comprehensive and welcome in the morning. Getting there is easy as the jubilee line is a 5 minute walk.

8

Andrew

Jul 12, 2025

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Stayed 1 night

Decent enough hotel in a very convenient location for the O2. Club lounge was underwhelming but bedroom was good, as was the top floor bar.

10

Ann

May 9, 2025

·

Stayed 1 night

I thought the hotel was lovely and the pool area very clean and spacious. We had a drink in the sky bar and I have to say that £9.50 for a small bowl of mixed nuts was unbelievably expensive and a £5 service charge for bringing 2 glasses of wine to our table is ridiculous. £47 for 2 glasses of fizz and a small bowl of nuts????????

10

Caron

Sep 24, 2025

·

Stayed 2 nights

We had a 2 night stay here whilst attending a concert at the O2 for which it's perfect accommodation as it's so close. They have so many staff - even ones to press the lift buttons, and they are so professional. Every single one went the extra mile to make our stay special. We had room service food after the concert, of which there was lots of choice. Breakfast had everything imaginable on the menu. We'll be back when we visit the O2 again.

10

Miranda

Apr 18, 2024

·

Stayed 1 night

Hotel staff were very helpful and friendly on arrival. Hotel was lovely and clean and the view from our room over the River Thames was amazing. Room was a good size. Very luxurious. Excellent access to the O2 Arena which makes getting into the arena and exiting at the end of the night so much easier and quicker and just a very short walk from the hotel The only thing that we were disappointed with was the quality of the room service breakfast. We ordered porridge and toast. The porridge was lukewarm and had no flavour, tasted like it had been made with water and quite a small portion. There were no extras to go with the porridge so very bland and overpriced at £7.00 (i.e. fruit, maple syrup etc) We also ordered toast which arrived very floppy and tasted like cheap wholemeal bread - this was £4.00. But we also had to pay £5 Room service charge and 12.5% tip, so a very expensive breakfast that was not very good quality, very disappointed for this type of hotel. We wouldn’t have minded paying this amount of money if the food had been better quality. So, all in all we would definitely stay again at this hotel but would not use the room service.

10

Michael

Oct 5, 2025

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Stayed 1 night

Modern hotel with quality throughout. Very friendly and helpful staff. Comfortable bed and room to a high standard. Excellent breakfast.

10

Samantha

Jul 15, 2025

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Stayed 1 night

Amazing hotel. Breakfast was great and a lot of choice. Rooms were clean, comfy bed, very friendly staff. Just disappointed after paying £420 for 1 night I then had to pay £50 to park.

10

Rachel

Nov 14, 2025

·

Stayed 1 night

Spotlessly clean room. All staff were friendly and helpful. Ideal hotel for attending an event at the O2. We ate at the Market Brasserie. The food and service was excellent.

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Month	Average price
January	$277
February	$286
March	$361
April	$286
May	$400
June	$372
July	$309
August	$299
September	$423
October	$352
November	$363
December	$314

Su	Mo	Tu	We	Th	Fr	Sa
				1 $307	2 $281	3 $308
4 $492	5 $494	6 $352	7 $418	8 $264	9 $344	10 $372
11 $314	12	13	14	15	16 $326	17 $4,574
18 $217	19 $298	20 $331	21 $379	22 $306	23 $289	24 $339
25 $308	26 $279	27 $402	28 $240	29 $198	30 $223	31 $527

InterContinental London - The O2 by IHG

Prices for InterContinental London - The O2 by IHG

Monthly average prices

About this property

Location

Room options

One Bedroom Suite

Presidential Suite

Classic Room

Suite (Ambassador)

Apartment, 2 Bedrooms (Suite)

Junior Suite, 1 King Bed

Studio Suite (Apartment)

Twin Classic

Premium Room, 1 King Bed

King Classic

Apartment, 1 Bedroom (Suite)

Classic Room, 1 King Bed, Accessible

Guest reviews of InterContinental London - The O2 by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about InterContinental London - The O2 by IHG

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $335
20 $297	21 $399	22	23	24 $940	25 $662	26 $564
27 $488	28 $326	29 $348	30 $298