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Amenities
Make use of convenient amenities such as complimentary wireless internet access, wedding services, and a banquet hall.
Business amenities
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Dining
At Puerta del Cielo Hotel Origen, enjoy a satisfying meal at the restaurant. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:30 AM to noon for a fee.
Rooms
Make yourself at home in one of the 14 air-conditioned rooms featuring espresso makers and Smart televisions. Your bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Location
When you stay at Puerta del Cielo Hotel Origen in Bacalar, you'll be near the airport, within a 5-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. This hotel is 1.4 mi (2.2 km) from Polytechnic University of Bacalar and 1.6 mi (2.6 km) from Ecopark Bacalar.
What's nearby
Lake Bacalar(0.3 Miles)
Polytechnic University of Bacalar(1.4 Miles)
Ecopark Bacalar(1.6 Miles)
Laguna Bacalar Ecological Park(1.7 Miles)
Zócalo(2.2 Miles)
Fort of San Felipe(2.2 Miles)
Municipal Spa of Bacalar(2.5 Miles)
Cenote Negro(3 Miles)
Cenote Cocalitos(5.2 Miles)
Cenote Azul(5.2 Miles)
Cenote Esmeralda(5.8 Miles)
Laguna Milagros(18.9 Miles)
Ichkabal(24.4 Miles)
Palacio Municipal De Othon P. Blanco(25.5 Miles)
Chetumal Ferry Terminal(26 Miles)
Chetumal, Quintana Roo (CTM-Chetumal Intl.)(25.3 Miles)
Corozal (CZH)(33.7 Miles)
Lake Bacalar (0.3 Miles)
Polytechnic University of Bacalar (1.4 Miles)
Ecopark Bacalar (1.6 Miles)
Laguna Bacalar Ecological Park (1.7 Miles)
Zócalo (2.2 Miles)
Fort of San Felipe (2.2 Miles)
7
Room details
Sleeps 2
646 ft²
7
Room details
Sleeps 2
431 ft²
10
Room details
Sleeps 2
431 ft²
18
Room details
Sleeps 2
646 ft²
11
Room details
Sleeps 2
861 ft²
Based on 154 verified reviews
AI-generated summary based on recent guest reviews
Across recent reviews, Puerta del Cielo Hotel Origen stands out for warm, attentive service, beautiful lagoon views with direct access, and highly praised food from an excellent chef, creating a tranquil, boutique atmosphere for relaxing stays.
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What guests think
Across recent reviews, Puerta del Cielo Hotel Origen stands out for warm, attentive service, beautiful lagoon views with direct access, and highly praised food from an excellent chef, creating a tranquil, boutique atmosphere for relaxing stays.
Guests also praise the beautiful, well-kept grounds, two pools, and a generally secure ambience. Some reviewers report downsides such as road-facing noise, occasional service delays, and sporadic room odours or housekeeping misses; a couple also found drink prices high. Expect a serene, design-forward stay focused on views, dining, and friendly hospitality.
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AI-generated summary based on recent guest reviews
Facilities
Lagoon access, two pools, and well-kept grounds are praised, with a generally secure feel; some guests reported occasional poolside service delays.
Related guest reviews
Maria
29 Nov 2022
·
Stayed 2 nights
Freddy
20 Nov 2022
·
Stayed 2 nights
gustavo
8 Sept 2023
·
Stayed 2 nights
Luis Octavio
9 Oct 2023
·
Stayed 4 nights
anabel martinez
25 Jul 2023
·
Paola
17 Feb 2024
·
Stayed 2 nights
Eleuterio
6 Nov 2025
·
Stayed 1 night
Jean
11 Nov 2025
·
Stayed 8 nights
Jason
26 Jan 2025
·
Stayed 2 nights
Andrea
20 Nov 2025
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Cleanliness
Overall very clean and well maintained, though a few reviews mention room odours and occasional housekeeping lapses.
Related guest reviews
IVONNE REYNAUD
24 Jul 2024
·
Stayed 1 night
Erwin
30 Nov 2025
·
Stayed 2 nights
Marina
31 May 2024
·
Stayed 1 night
Beth
3 Jan 2026
·
Stayed 3 nights
Nathalie
31 Dec 2024
·
Stayed 5 nights
Andres
23 Sept 2023
·
Stayed 3 nights
Jean
11 Nov 2025
·
Stayed 8 nights
Mark
10 Feb 2024
·
Stayed 2 nights
Sandra Luz
9 Dec 2024
·
Stayed 4 nights
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and comfortable, many with lagoon views, balconies, and some with outdoor tubs. Some road-facing or lower-light rooms and occasional odours are reported, and not all 'lagoon view' rooms have unobstructed views.
Related guest reviews
Gabriela
11 Oct 2023
·
Stayed 3 nights
Alexander
24 Feb 2025
·
Stayed 3 nights
Maria
29 Nov 2022
·
Stayed 2 nights
Juan
20 Feb 2025
·
Stayed 1 night
Yameli
12 Jun 2024
·
Stayed 3 nights
Paola
17 Feb 2024
·
Stayed 2 nights
Vanessa
16 Feb 2025
·
Stayed 3 nights
Ashton
26 Jun 2023
·
Mark
10 Feb 2024
·
Stayed 2 nights
Jason
26 Jan 2025
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Service
Service is widely described as warm, professional, and accommodating, with thoughtful touches from staff and chef. A minority experienced slow or inconsistent service, particularly at the pool or during busy times.
Related guest reviews
Juliana
24 Dec 2023
·
Stayed 2 nights
Philip
8 Mar 2024
·
Stayed 2 nights
Gustavo
28 Mar 2023
·
Stayed 4 nights
John
11 Dec 2023
·
Stayed 2 nights
Gabriela
11 Jul 2025
·
Stayed 1 night
Steven D
8 Jul 2023
·
Stayed 5 nights
Eleuterio
6 Nov 2025
·
Stayed 1 night
Maria Isabel
4 May 2023
·
Stayed 5 nights
Jean
11 Nov 2025
·
Stayed 8 nights
Marcia Chantal
28 Mar 2023
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Location
Scenic lagoon-front setting a short drive or taxi from Bacalar's center. Its position by the main road can mean traffic noise for some road-facing rooms.
Related guest reviews
Alexander
24 Feb 2025
·
Stayed 3 nights
Juan
26 Feb 2025
·
Stayed 2 nights
Nathalie
31 Dec 2024
·
Stayed 5 nights
Louis
21 Oct 2023
·
Stayed 3 nights
Felipe
2 Mar 2023
·
Stayed 2 nights
Paola
17 Feb 2024
·
Stayed 2 nights
Vanessa
16 Feb 2025
·
Stayed 3 nights
Steven D
8 Jul 2023
·
Stayed 5 nights
Hector Puente
20 Sept 2023
·
Stayed 1 night
Jason
26 Jan 2025
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Dining
On-site dining earns consistent praise for flavor, presentation, and cocktails, with several mentions of an outstanding chef. A few guests noted high drink prices and slower service while dishes are prepared to order.
Related guest reviews
Gabriela
11 Oct 2023
·
Stayed 3 nights
Florian
2 Feb 2025
·
Stayed 2 nights
Philip
8 Mar 2024
·
Stayed 2 nights
Cheryl
20 Jan 2024
·
Stayed 5 nights
socorro
8 Apr 2024
·
Stayed 4 nights
Paola
17 Feb 2024
·
Stayed 2 nights
Jorge
25 Sept 2023
·
Stayed 2 nights
Jean
11 Nov 2025
·
Stayed 8 nights
Andrea
20 Nov 2025
·
Stayed 2 nights
JUAN
10 Feb 2025
·
Stayed 3 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Sofia
20 Apr 2026
·
Stayed 2 nights
Omar
4 Feb 2026
·
Stayed 3 nights
Beth
3 Jan 2026
·
Stayed 3 nights
Erwin
30 Nov 2025
·
Stayed 2 nights
Jean
11 Nov 2025
·
Stayed 8 nights
Check-in
Check-out
From 15:00 to 00:00
Before 12:00
Yes, free self-parking is available on-site.
Cooked-to-order breakfasts are available daily from 7:30 AM to noon for a fee, approximately MXN 200 to 500 per person.
No pets or service animals are allowed at this property.
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.
Yes, airport shuttle services are available. Guests can arrange the transfer directly with the property.
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.
The property is located near Lake Bacalar, approximately 0.5 km away, and within a 5-minute drive of Laguna Bacalar Ecological Park. It is also close to the Polytechnic University of Bacalar (2.2 km) and Ecopark Bacalar (2.5 km).
Yes, there is an outdoor swimming pool available, with access from 8:00 AM to 6:00 PM. The pool is seasonal.
Children 17 years old and younger are not permitted at this property.
Have a question?
Instant AI responses are based on hotel information
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Activities
Swimming pool
Private beach
Garden
Beach (nearby)
Scuba diving
Windsurfing
Cycling
Fishing
Canoeing
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Services
Housekeeping
Banquet facilities
Safe-deposit box
24-Hour Front Desk
General
Room service
Restaurant
Non-smoking rooms
Massage
Poolside bar
Breakfast in the room
Adults only
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Airport shuttle
Free parking
Electric car charging station
Parking Onsite
Internet
Free wi-fi