Name: Puerta del Cielo Hotel Origen
Address: Carretera Bacalar-Xtomoc, Bacalar, Quintana Roo, Mexico, Bacalar, Quintana Roo, Mexico
Rating: 8.8

Guest reviews

8.8

Fabulous

Based on 106 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Puerta del Cielo Hotel Origen stands out for warm, attentive service, beautiful lagoon views with direct access, and highly praised food from an excellent chef, creating a tranquil, boutique atmosphere for relaxing stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Sofia

20 Apr 2026

·

Stayed 2 nights

The hotel is super cute and welcoming. The staff is wonderful and helpful at all times, always caring about our experience in the hotel. It was my birthday and they decorated our room and gave us a bottle of sparkling. You cannot miss the private dinner experience. We had it on the bangalo, the food was amazing (order the catch of the day) and the vibes were immaculate. We will never forget that night! We truly loved our experience in Bacalar! The lake is so amazing to swim and hotel is close to the city center!

10

Beth

3 Jan 2026

·

Stayed 3 nights

Room was very clean. Staff kind and helpful. The lagoon is incredible!

8

Erwin

30 Nov 2025

·

Stayed 2 nights

Very welcoming staff and excellent service, nice garden and great food. The room was very smelly as we entered in, it smelled like if it hadn't been in use for a while.

10

Jean

11 Nov 2025

·

Stayed 8 nights

The hotel was very secure 24/7. All the staff were friendly, helpful and very professional. The chefs created a culinary experience with their dishes. The property is well maintained and very clean. This was a wonderful first experience at a boutique hotel

8

Gabriela

11 Jul 2025

·

Stayed 1 night

Staff wasn’t very helpfulOther than that

Carretera Bacalar-Xtomoc, Bacalar, Quintana Roo, Mexico

Location

When you stay at Puerta del Cielo Hotel Origen in Bacalar, you'll be near the airport, within a 5-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. This hotel is 1.4 mi (2.2 km) from Polytechnic University of Bacalar and 1.6 mi (2.6 km) from Ecopark Bacalar.

Lake Bacalar(0.3 Miles)

Polytechnic University of Bacalar(1.4 Miles)

Ecopark Bacalar(1.6 Miles)

Laguna Bacalar Ecological Park(1.7 Miles)

Zócalo(2.2 Miles)

Fort of San Felipe(2.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

Cooked-to-order breakfasts are available daily from 7:30 AM to noon for a fee, approximately MXN 200 to 500 per person.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Yes, airport shuttle services are available, but specific pricing and arrangements should be confirmed directly with the property.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The hotel is located near Lake Bacalar, within a 5-minute drive of the lake and Laguna Bacalar Ecological Park. It is approximately 1.4 km from Polytechnic University of Bacalar and 1.6 km from Ecopark Bacalar.

Yes, there is an outdoor swimming pool available, with access from 8:00 AM to 6:00 PM. The pool is seasonal.

Children 17 years old and younger are not permitted at this property.

The property does not offer extra beds or cribs, and only registered guests are allowed in the guestrooms.

Puerta del Cielo Hotel Origen

Amenities

Property description

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