Name: Best Western Plus Elmendorf Hotel San Antonio Hotel
Address: 20015 Eagle Ford Way, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: US$61–US$89 per night
Rating: 8.45

What guests think

Reviews of Best Western Plus Elmendorf Hotel San Antonio Hotel highlight friendly staff, generally clean rooms, and convenient highway access, but many guests report strong odors, humidity, and maintenance issues alongside inconsistent service and breakfast quality.

Some guests noted a remote, truck stop area with limited nearby restaurants and a rough access road with potholes. There are also occasional safety and reliability concerns, including parking incidents, overbooking, and keys issued to occupied rooms. Expect a straightforward stay that suits highway travelers if you can accept trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: the pool is mentioned but was dirty or unusable for some, and the fitness machine was reported broken. Guests noted intermittent Wi‑Fi and occasional maintenance issues (elevator outages, printer toner), plus parking and access challenges from potholes and truck traffic.

Related guest reviews

6

Travis

21 Jul 2025

·

Stayed 1 night

The parking is awful and one night the manager actually came running out telling us to park in a different spot. The next night our truck had the back window busted out and I saw a couple of other places in the parking lot with auto glass on the ground.

8

Ryan

20 Jul 2025

·

Stayed 1 night

Clean, pool was pretty good, staff was good

8

Edward

24 Jun 2025

·

Stayed 2 nights

Only negative I can say is that in the fitness room the All one gym machine was broken with cables poking out everywhere.

6

Debra

28 May 2025

·

Stayed 3 nights

San Antonio was at or near 100 degrees for our entire stay. The hotel lists a pool as part of their amenities but the pool was filthy and not usable. Members of my party were very disappointed by this. The bed frame had sharp hooks that protruded from the sides and scratched our shins and the mattress wobbled because it didn’t fit the frame properly. The bathroom was adequately clean. All that said, we will not be back.

8

Bob

8 Sept 2024

·

Stayed 2 nights

I could not get wifi for the entire time I was there. Very inconvenient.

6

Cynthia

4 Sept 2024

·

Stayed 4 nights

Had no service the Wi-Fi did not work

8

Wayne

15 Jul 2024

·

Stayed 2 nights

The stay at this hotel was adequate. Internet was outstanding for a hotel. Location was convenient to the highway but not to any good quality restaurants or nearby amenities, unless you are looking to stay close to a truck stop. Staff were friendly and helpful. Breakfast was adequate to good. The only downside of this hotel was the conditions in the rooms. First room had a quick leak from the ceiling sprinkler head - not sure how it was missed if the room was just cleaned. Anyway, they changed our room within 5 minutes and the second one was adequate for the stay. While the room was clean it did not smell pleasant. There was a moldy smell to the room and the bathroom smelled like a sewer. Everything worked mind you, just the smells were not good. AC was functional if noisy and the TV was good.

10

Brandon

5 Dec 2023

·

Stayed 1 night

Check-in was a breeze, and finding our room was even easier. The room was spotlessly clean, and the beds were incredibly comfortable, making the whole experience enjoyable. The only hiccup was waking up to find that the elevator wasn't working. Luckily, being on the second floor with minimal luggage made it a manageable inconvenience. When I asked the front desk about the elevator, the staff member shared her concerns about its noises and vibrations, showing genuine care for safety. It was a refreshing display of honesty, especially when some hotels might keep it running until the last minute. The staff was friendly, and breakfast was a highlight. One thing worth noting, though beyond the hotel's control, is the road leading to the hotel. Deep potholes could pose a challenge for sedans. Typically, you can navigate around them, but as the road is shared with a Love's gas station and semis often park on the sides overnight, you might find yourself having to tackle the potholes at times.

8

John

11 Oct 2023

·

Stayed 2 nights

Staff were friendly and accomdating, Lobby great, cleanliness great, room well prepared, good breakfast. The room lighting was too low.This may be a defect in engineering, or light bulbs were to low wattage. Add some lamps as well. Business printer did not have a ready cartridge, so print requests had to go to front desk. NOT GOOD. Room was quiet. Good value, but fix the lighting.

8

David

27 Mar 2023

·

Stayed 2 nights

You get what you pay for. The hotel is behind a semi-truck stop, so a lot of truckers stay here. Trucks line both sides of the street that leads to the hotel, and the frequent large vehicle traffic along the street have created some nasty potholes. Aside from that, the stay was fine. Staff was nice and the price was good.

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Cleanliness

Cleanliness feedback is mixed: many found rooms very clean, while others reported strong musty or sewer odors, dampness, and dirty or stained linens with hair. A few reviews mentioned missed housekeeping and pest sightings.

Related guest reviews

2

Lizbeth

14 Oct 2025

·

Stayed 1 night

Our room was definitely not cleaned upon arrival. There was visible trash, dirt, and hair all over the sheets, and the room had a very unpleasant odor. I asked to be moved to a different room, but I was told there were no other rooms available. The front desk attendant kindly came to change the sheets, but while I waited in the lobby, I noticed about five other guests arriving to check in with no one available to assist them — it was clear the hotel was short-staffed. Before leaving, I attempted to take a shower, only to discover that the hot water wasn’t working. At that point, I decided to book another hotel. Overall, it was a very disappointing experience.

10

Ismael

4 Aug 2025

·

Stayed 1 night

It was amazing. The room was super clean and the bed was like sleeping on a cloud. Exceptional stay

4

Valarie

20 Jul 2025

·

Stayed 1 night

Would not stay here ever again there was no washclothes in the bathroom. I called the front desk and I had to go down stairs to ge them instead of the front desk bringing them to me. The sheets on one bed was dirty. There was something sharp on the floor instepowd on. Pubic hairs in the shower.

6

Melody

16 Apr 2025

·

Stayed 2 nights

Property smell foul and the carpet and bedlinens were filthy.

10

Efrain

24 Dec 2024

·

Stayed 1 night

Property very clean

10

Roel

9 Dec 2024

·

Stayed 1 night

Excellent hotel very clean and beds where so comfortable. Front receptionist was very helpful and nice.

10

Melinda

24 May 2024

·

Stayed 1 night

Room was clean, bed was very comfortable. Breakfast was hot and delish. Very quiet and safe they have a security guard outside throughout the night.

6

Edgar

7 Apr 2024

·

Stayed 2 nights

Durty sheets when arrived

2

Sheila

14 Mar 2024

·

Stayed 1 night

There was hair on both beds - on the sheets and the blankets. The covers were also stained….the 1st reason I called guest service.

4

Scott

15 Jun 2023

·

Stayed 1 night

I’ve stayed here before and thought it was fine back then, so I rebooked. Checkin was quick and no problem. Stayed on 2nd floor and there has to be something wrong with the A/C. The hallway was really hot and humid. My room was cooler but still very humid. The bed and linens felt damp to touch. Hair in the bed and it wasn’t mine. Vomit or blood looking specs on the faucet.

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Rooms

Rooms are often described as spacious and comfortable, with some quiet stays. However, several guests reported maintenance problems such as broken shower handles/diverters, plumbing issues, and humid or noisy AC, and Wi‑Fi reliability varied.

Related guest reviews

6

Roger

15 Sept 2025

·

Stayed 1 night

The TV remote batteries were dead. A small dirty towel was left on the shower bar. Shower doesn't work properly. 50% comes out of the shower head, the rest comes out from the faucet. We have stayed here every year on the way to the Rio Grande Valley. Have not experienced so many problems before. The breakfast was good though.

8

RUEBEN

8 Sept 2025

·

Stayed 2 nights

Breakfast was great! The only real issue we had was when I went to turn the shower on the handle fell off. I believe the smell was just all the humidity in the air.

6

Debra

28 May 2025

·

Stayed 3 nights

San Antonio was at or near 100 degrees for our entire stay. The hotel lists a pool as part of their amenities but the pool was filthy and not usable. Members of my party were very disappointed by this. The bed frame had sharp hooks that protruded from the sides and scratched our shins and the mattress wobbled because it didn’t fit the frame properly. The bathroom was adequately clean. All that said, we will not be back.

8

Bob

8 Sept 2024

·

Stayed 2 nights

I could not get wifi for the entire time I was there. Very inconvenient.

10

Justine

6 Aug 2024

·

Stayed 1 night

This hotel was positively luxurious. We're traveling through and spent the previous night at an icky motel6. What a difference! The bed was super comfy, clean room and very spacious. It was sheer heaven! Easy on and off to the highway.

6

Astrid

20 Jul 2024

·

Stayed 1 night

Definitely not excellent. More like good. Very humid inside the room.

8

Wayne

15 Jul 2024

·

Stayed 2 nights

The stay at this hotel was adequate. Internet was outstanding for a hotel. Location was convenient to the highway but not to any good quality restaurants or nearby amenities, unless you are looking to stay close to a truck stop. Staff were friendly and helpful. Breakfast was adequate to good. The only downside of this hotel was the conditions in the rooms. First room had a quick leak from the ceiling sprinkler head - not sure how it was missed if the room was just cleaned. Anyway, they changed our room within 5 minutes and the second one was adequate for the stay. While the room was clean it did not smell pleasant. There was a moldy smell to the room and the bathroom smelled like a sewer. Everything worked mind you, just the smells were not good. AC was functional if noisy and the TV was good.

6

De'Edra

19 Mar 2024

·

Stayed 2 nights

I was very disappointed this time around, since I’ve stayed at this hotel several times while traveling to San Antonio. Although the front desk staff was very pleasant and nice, we had issues with breakfast time. Came downstairs at 8am, nothing was available, no eggs or meat, trays were empty !!! Came back down at 8:30 and same thing. We eventually just went to ihop for breakfast. Very disappointing when you paying $130 a night. Didn’t have a working TV in our room. We were only able to catch one channel the entire time we were there , on the first night front desk staff was nice enough to come upstairs to try to fix the TV but the problem continued, and we eventually just gave up on it. Hotel was clean and quiet as always.

10

Susan

7 Jan 2024

·

Stayed 1 night

Bed was comfortable and the room was not noisy at all. Staff was very helpful and breakfast had a wide variety of hot and cold choices. The Texas shaped waffles were really tasty. I forgot a charger in my room and called the front desk to pick it up on my way back through. They had it waiting for me when I returned.

6

Edward

16 Dec 2023

·

Stayed 1 night

Well, I reserved a King suite. I checked in and went to my room only to find it was just regular double bed room. I went back to the front desk to explain the error. I was told there were no more King suites but there would not be a extra charge. I wouldn't think so since I had already prepaid for a King suite and downgraded to a regular double bed room. My room had 3 decafs and only had 1 regular. April did promptly bring me extra regular coffees. For some reason my refrigerator decided to defrost itself in the middle of the night so I woke water all over the floor. Also there was no blow dryer in the room.

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Service

Service is frequently praised as friendly and accommodating. In contrast, multiple reviews cite rude or unresponsive staff, poor communication during incidents, and booking or keying errors that affected check in and room access.

Related guest reviews

4

Melony

3 May 2025

·

Stayed 1 night

Mid at best. Last minute booking for an extended night in San Antonio. No good breakfast. Receptionist wasn’t nice or informative at all during check in or out. Fire alarm went off super early in the morning and staff gave NO explanation on safety, reasoning, information or if it was even safe to return back to our rooms. Guests were even waiting at front desk after for questioning and all staff had was a sign that said “away for a while call this number” called number . No answer. Questioned the cleanliness of our hotel room. Hotel smelled musty and hot . Only good thing we liked was our hotel room AC ( room only). Depending on your type of stay, if it’s a nice family trip with kids and enjoy comfortable/ eco friendly stay this is not the place to stay. Rather spend a couple extra bucks else where.

2

Faith

18 Apr 2025

·

Stayed 2 nights

The hotel is near a sewer plant so every time the wind blows, you smell a disgusting smell. The hotel over booked for the night we stayed and had booked a family into my room at midnight were me and my 9 month old baby were in bed already. When going downstairs to express how unprofessional this was, the lady then stated it was a computer issue. This is also an issue considering we have to give our personal information such and drivers licenses , credit card information and things as such. When asking to speak to a manger for a refund just for the one night of two that I booked I did not hear anything back from them. And still have not till this day. It has been a week!

10

Jennifer

18 Feb 2025

·

Stayed 1 night

Good service

2

Richard

10 Feb 2025

·

Stayed 5 nights

someone attempted to enter my room 3 times. Last time, they gained enter. The safety door stop and myself stopped the intruder. I called police, which front desk turned them away. Front desk did not notify our room, that they mistakenly gave access to our room. Hotel staff was mad that I called police. I felt this was a unsafe hotel, so we informed them we would be leaving and asked for refund of the balance of the nights I paid for, they refused. We left that unsafe hotel.

10

John-Stacey

9 Jan 2025

·

Stayed 2 nights

Nice area! Convient Location! Nice hotel will stay again if we have another job in the area. Staff is very friendly and helpful.

2

Brenda

14 Oct 2024

·

Stayed 2 nights

The front desk person was drunk she literally had the front where you check in at smelling like alcohol very bad for business

2

Melissa

6 Oct 2024

·

Stayed 1 night

My reservation was given to another customer and I was sent away in the middle of the night with no hotel room and no refund.

10

william

26 Aug 2024

·

Stayed 1 night

Check-in was quick and easy.Hotel is nice and quiet.staff is very professional.

2

Felicia

15 May 2024

·

Stayed 1 night

Management was rude

10

Desiree

17 Mar 2024

·

Stayed 1 night

Service was excellent! Friendly staff! Delicious breakfast! Well kept hotel over all! Definitely my go to when visiting San Antonio!

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Location

Location is convenient to I‑37 and specific events, but it is somewhat remote near a truck stop with limited restaurants. Several guests noted a rough access road with potholes and occasional area odors.

Related guest reviews

8

Francisco

25 Jun 2025

·

Stayed 1 night

I booked this hotel based on the pictures on the website but upon arrival I felt so unsure of how our night would go. The place is a bit hidden from everything. If I could I would’ve canceled but I had already paid. It wasn’t unsafe at all. Night went by smoothly.

8

Pete

6 Jun 2025

·

Stayed 3 nights

No convenient restaurant in local vicinity.

2

Faith

18 Apr 2025

·

Stayed 2 nights

The hotel is near a sewer plant so every time the wind blows, you smell a disgusting smell. The hotel over booked for the night we stayed and had booked a family into my room at midnight were me and my 9 month old baby were in bed already. When going downstairs to express how unprofessional this was, the lady then stated it was a computer issue. This is also an issue considering we have to give our personal information such and drivers licenses , credit card information and things as such. When asking to speak to a manger for a refund just for the one night of two that I booked I did not hear anything back from them. And still have not till this day. It has been a week!

2

Kimberly

12 Apr 2025

·

Stayed 1 night

The staff was wonderful but that was the only positive. This area (apparently the town) smells like horse manure! The locals said it’s normal - I almost got sick from it! The best was wildly uncomfortable. The pillows were so flat it felt like I was sleeping on the floor! The water for the shower felt so slimy. It honestly made me feel like I wasn’t getting cleaned. There also was limited dining options. You have to go into San Antonio for multiple options which is 20 minutes away. Breakfast was nasty; the biscuits were undercooked. The options were so disgusting. I wouldn’t recommend this place unless it’s your last option.

4

Daniela Lizeth

27 Sept 2024

·

Stayed 3 nights

Road to hotel is blocked at times with truckers, and road is badly damaged with pot holes. Room was not properly cleaned. Remotes and walls had sticky substances. Ac is broken and room gets overly humid to the point that the sheets are wet and smell of old moister. Please avoid.

8

Wayne

15 Jul 2024

·

Stayed 2 nights

The stay at this hotel was adequate. Internet was outstanding for a hotel. Location was convenient to the highway but not to any good quality restaurants or nearby amenities, unless you are looking to stay close to a truck stop. Staff were friendly and helpful. Breakfast was adequate to good. The only downside of this hotel was the conditions in the rooms. First room had a quick leak from the ceiling sprinkler head - not sure how it was missed if the room was just cleaned. Anyway, they changed our room within 5 minutes and the second one was adequate for the stay. While the room was clean it did not smell pleasant. There was a moldy smell to the room and the bathroom smelled like a sewer. Everything worked mind you, just the smells were not good. AC was functional if noisy and the TV was good.

8

Charles

26 Feb 2024

·

Stayed 1 night

Nice for being in the middle of nowhere

4

Fernando

7 Feb 2024

·

Stayed 1 night

The hotel is in the middle of nowhere. The breakfast room was filthy and the juice machine was out of order and the hotel didn't offer any options so we could drink something while having breakfast.

10

daryl

15 Sept 2023

·

Stayed 1 night

ease of access to interstate 37

8

David

27 Mar 2023

·

Stayed 2 nights

You get what you pay for. The hotel is behind a semi-truck stop, so a lot of truckers stay here. Trucks line both sides of the street that leads to the hotel, and the frequent large vehicle traffic along the street have created some nasty potholes. Aside from that, the stay was fine. Staff was nice and the price was good.

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Dining

Breakfast is often considered good with hot items and variety. Complaints include empty or cold items, machines turned off early, and limited vegetarian choices.

Related guest reviews

10

Louis

28 May 2025

·

Stayed 2 nights

Delicious Breakfast buffet, clean rooms, cold AC, Free Wi-Fi and lots of satellite cable channels

4

Melony

3 May 2025

·

Stayed 1 night

Mid at best. Last minute booking for an extended night in San Antonio. No good breakfast. Receptionist wasn’t nice or informative at all during check in or out. Fire alarm went off super early in the morning and staff gave NO explanation on safety, reasoning, information or if it was even safe to return back to our rooms. Guests were even waiting at front desk after for questioning and all staff had was a sign that said “away for a while call this number” called number . No answer. Questioned the cleanliness of our hotel room. Hotel smelled musty and hot . Only good thing we liked was our hotel room AC ( room only). Depending on your type of stay, if it’s a nice family trip with kids and enjoy comfortable/ eco friendly stay this is not the place to stay. Rather spend a couple extra bucks else where.

10

Roberta

16 Feb 2025

·

Stayed 2 nights

This was the second time we have stayed at this hotel. It works well for us when attending events at the Frost Center. Easy in/out. Staff is pleasant and bed was comfortable. Breakfast was good with plenty of variety.

10

Maria I

9 Jun 2024

·

Stayed 2 nights

The hotel stay was above expectations. From the cleanliness to the food to the attentive staff, everything was great from the moment my family and I walked in. The bedrooms are kept clean and very cozy. Breakfast was great and diverse and the hotel was within driving distance of everywhere we wanted to go.

4

Aerika

13 May 2024

·

Stayed 1 night

The price is okay as per the location since, it’s lil far from the city. They need to work on the cleanliness the most. Bed sheets had some stains and the carpet felt greasy. Breakfast would be better if they’d add some options for vegetarians as well.

6

De'Edra

19 Mar 2024

·

Stayed 2 nights

I was very disappointed this time around, since I’ve stayed at this hotel several times while traveling to San Antonio. Although the front desk staff was very pleasant and nice, we had issues with breakfast time. Came downstairs at 8am, nothing was available, no eggs or meat, trays were empty !!! Came back down at 8:30 and same thing. We eventually just went to ihop for breakfast. Very disappointing when you paying $130 a night. Didn’t have a working TV in our room. We were only able to catch one channel the entire time we were there , on the first night front desk staff was nice enough to come upstairs to try to fix the TV but the problem continued, and we eventually just gave up on it. Hotel was clean and quiet as always.

4

Fernando

7 Feb 2024

·

Stayed 1 night

The hotel is in the middle of nowhere. The breakfast room was filthy and the juice machine was out of order and the hotel didn't offer any options so we could drink something while having breakfast.

10

Susan

7 Jan 2024

·

Stayed 1 night

Bed was comfortable and the room was not noisy at all. Staff was very helpful and breakfast had a wide variety of hot and cold choices. The Texas shaped waffles were really tasty. I forgot a charger in my room and called the front desk to pick it up on my way back through. They had it waiting for me when I returned.

10

Rachelle

12 Oct 2023

·

Stayed 8 nights

We stayed eight days while on vacation. We really enyoyed the breakfasts. They provide refried beans and tortillas on multiple days along with eggs, hashbrowns, and waffles. Every one was friendly and helpful. Our room was clean and fixtures in good repair. The kitchenette with a fridge and microwave was great for preparing simple meals when we didn't want to go out. We will definitely stay there again the next time we visit family in the area!

10

Rebeca

27 Mar 2023

·

Stayed 3 nights

We enjoyed our stay except, the staff turns everything off in the kitchen too early. The signs say breakfast last until 10:00 on weekends. The staff turns everything off at 9:00. I saw several people arrive in the breakfast room around 9:30 and weren’t able to make themselves pancakes because the machine was turned off & also the juice dispenser was shut off by 9:00.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$66
February	US$67
March	US$75
April	US$77
May	US$76
June	US$69
July	US$70
September	US$65
October	US$67
November	US$66
December	US$63

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $66	16 $61	17 $76	18 $84	19 $84
20 $76	21 $76	22 $76	23 $76	24 $76	25 $84	26 $84
27 $76	28 $76	29 $76	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $89	3 $89
4 $76	5 $76	6 $76	7 $76	8 $76	9 $84	10 $84
11 $76	12 $76	13 $76	14 $76	15 $76	16 $86	17 $86
18 $78	19 $78	20 $77	21 $78	22 $76	23 $86	24 $86
25 $78	26 $78	27 $77	28 $77	29 $76	30 $84	31 $86

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed (With Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Elmendorf Hotel San Antonio Hotel

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Prices for upcoming dates