Name: Holiday Inn Express & Suites Helen by IHG
Address: 8100 South Main Street, Helen, Georgia, United States of America, Helen, Georgia, US
Price range: US$134–US$539 per night
Rating: 9.13

What guests think

At Holiday Inn Express & Suites Helen by IHG, travelers highlight a walkable location near attractions, friendly staff, clean and comfortable rooms, and a popular hot breakfast, with indoor pool and gym appreciated for family stays.

Several reviews note noise from neighboring rooms or floors and occasional TV or housekeeping issues. Breakfast is widely liked for variety, coffee and cookies, though setup can get crowded and quality varies. Overall, expect a clean, convenient stay with friendly service and easy access to Helen.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the indoor pool and a well equipped gym, and the on site laundry is useful. Some mention the pool being cool or cloudy and occasional parking issues, including limited spaces or uncleared ice.

Related guest reviews

8

Cynthia

22 Sept 2024

·

Stayed 2 nights

Nice stay comfy beds clean rooms great showers , was a little disappointed that we paid so much per night and couldn’t even enjoy the fire pit as one family swarmed it not even really engaging or enjoying it.

10

Tyeshe

8 Apr 2025

·

Stayed 1 night

Excellent place. Newer hotel. Fresh baked cookies available all day. Great breakfast. refrigerator llocated in room larger than most at other hotels. Park and river located on back side of hotel with places to sit and enjoy your family.highly recommend.

10

Laura

26 Nov 2025

·

Stayed 1 night

It is a cozy place with great location, nice breakfast, having the laundry area is very useful, and the gym is well equipped.

10

VALERIE

1 Sept 2025

·

Stayed 1 night

Indoor pool and exercise room were great. Downtown activities were within 1/2 mile to 1 mile walk.

10

SHIRLEY

8 Jul 2024

·

Stayed 2 nights

The inside pool was cloudy and seemed a little dirty. Otherwise the stay was good.

10

Brittany

9 Oct 2025

·

Stayed 2 nights

This property is fabulous!! I chose a king suite with balcony and tub and it was perfect for our trip. Everything in the room was clean. The pool was nice temperature and clean. I also liked the shower at the pool to rinse off the chlorine water. The beat part of the stay was the fantastic breakfast attendant. I regret not getting her name, but she was amazing!!! And definitely makes the experience at the hotel in the greatest way!! Already planning another trip back here!!

10

Denise

6 Aug 2025

·

Stayed 1 night

Hotel was VERY clean, in an excellent location and staff were exceptionally friendly both when we checked in and out. Location was quiet, offered easy access to town/sites and afforded ample parking 24/7. Above all, beds were so, so comfortable with plenty of pillows. There was an in-room fridge we really appreciated. And the bathroom was clean and well-stocked with delicious-smelling products. We’d definitely stay here again and highly recommend it for future visitors!

10

Barbara

20 Sept 2025

·

Stayed 2 nights

Everything was wonderful - convenience - cleanliness-service- coffee was amazing - - pool could have been warmer -beds and pillows comfortable- shower was great

8

Shirley

13 Jan 2025

·

Stayed 1 night

Room was clean and comfortable. Shower curtain needs either replaced or cleaned. It was orange at the bottom. It had snowed/iced and no attempt had been made to clear the parking lot so it was very slippery. Some of the sidewalks were partially cleared. Breakfast was actually good. We don’t usually eat hotel breakfast. I would definitely stay here again.

6

Gene

4 Nov 2024

·

Stayed 2 nights

Parking was inadequate, TV channels were messed up and couldnt get ABC to watch a couple of the big games on Sat night. We were gone most of the day Sat and housekeeping dudnt get to our room.

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Cleanliness

Most guests describe the hotel and rooms as very clean, but a handful report lapses such as missed servicing, hair on sheets, or a dirty shower curtain.

Related guest reviews

6

Karen

11 Dec 2023

·

Stayed 2 nights

Upon arrival when checking beds there where a lot of hair on sheets notified front desk and was told housekeeping has left for night I was given clean sheets to make m own bed very disappointed with this for the price I paid

6

Delmar L

2 Jun 2025

·

Stayed 3 nights

The maid service did not clean the toilet and tub when they serviced the room. Toilet still soil with fecal matter and hair left in the tub(316) We only had the room serviced once at our request.

6

Leslie

3 Aug 2023

·

Stayed 1 night

Nice location. The room had a musty smell. We had to use Spray !

10

Buddy

4 Oct 2025

·

Stayed 2 nights

Great location and very clean!

10

Miguel

3 Aug 2025

·

Stayed 1 night

Clean, spacious, good breakfast, conveniently located.

10

Gail

14 Nov 2025

·

Stayed 2 nights

Enjoyed our stay! Our room was a nice size, perfectly clean, with plenty of storage space for our belongings, and an extremely comfortable bed. The staff was courteous and friendly. Breakfast bar had a good selection of hot and cold items. Delicious coffee and cookies a plus, too!

10

Denise

6 Aug 2025

·

Stayed 1 night

Hotel was VERY clean, in an excellent location and staff were exceptionally friendly both when we checked in and out. Location was quiet, offered easy access to town/sites and afforded ample parking 24/7. Above all, beds were so, so comfortable with plenty of pillows. There was an in-room fridge we really appreciated. And the bathroom was clean and well-stocked with delicious-smelling products. We’d definitely stay here again and highly recommend it for future visitors!

10

Allie

14 Nov 2025

·

Stayed 2 nights

We were moved to the Holiday Inn after a snafu at another hotel and could not be more pleased. Becky was at the desk both nights (11/7 and 11/8) and was extremely welcoming and helpful. The dark-haired woman who was at breakfast Saturday and Sunday mornings (11/8 and 11/9) was very kind, offering suggestions for local attractions and ensuring we had everything we needed. The room and bathroom were both very clean. The hotel was perfect walking distance to everything in Helen, and I would absolutely recommend it to anyone going!

8

Shirley

13 Jan 2025

·

Stayed 1 night

Room was clean and comfortable. Shower curtain needs either replaced or cleaned. It was orange at the bottom. It had snowed/iced and no attempt had been made to clear the parking lot so it was very slippery. Some of the sidewalks were partially cleared. Breakfast was actually good. We don’t usually eat hotel breakfast. I would definitely stay here again.

10

Kerana

26 Aug 2025

·

Stayed 2 nights

Great stay. Property was very well taken care of and very clean. Staff very friendly. Great free breakfast if you wanted to dine in. Looking forward to staying again very soon. Helen is a wonderful Bavarian town to explore and this hotel makes it so convenient to walk to everything it offers.

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Rooms

Rooms are generally spacious and comfortable, with some balconies and quiet stays reported. Recurring drawbacks include noise from thin walls/floors and multiple reports of TV or channel issues.

Related guest reviews

8

Amy

13 Mar 2023

·

Stayed 2 nights

Nicely kept, very clean, helpful staff. We kept hearing the people above us walking or opening bathroom/closet doors- seems like there needed to be more insulation between floors.

8

Susan

14 Aug 2024

·

Stayed 2 nights

We enjoyed sitting by the river, an easy walk. Room was nice. At the time of our visit they were upgrading the televisions and the cable. There was no channel guide for us and the TV had no info at all, just the name of the network. No closed captioning.

6

Chenelle

19 Oct 2025

·

Stayed 2 nights

Roomy and clean room but noisy. Sounded like a heard of elephants above us.

10

Bridget

20 Oct 2025

·

Stayed 1 night

Great room and very clean!!! Loved our balcony overlooking Main Street! Can't wait to stay again!!

10

Julissa

26 Feb 2025

·

Stayed 2 nights

The hotel was very clean staff was friendly and it was walking distance to every thing. Our room was nice and clean loved having a jacuzzi in the room. The mattress was just too hard but otherwise would come back to stay here again. The breakfast was delicious.

10

Elizabeth

3 Nov 2025

·

Stayed 2 nights

Rooms are very quiet. We were between the ice machine and the elevator and never heard them! Staff is very friendly and efficient. The breakfast buffet is great and stays well stocked.

8

Ramon

30 Jan 2025

·

Stayed 3 nights

Is ok for the its class. You can hear people walking when on a lower floor. Not sound proofed rooms.

10

john

26 May 2025

·

Stayed 4 nights

Came here for hiking the local state parks and I definitely enjoyed my stay for the week and will be back. The room was very comfortable and quiet, spacious and comfortable.

10

Pamela

4 Mar 2025

·

Stayed 4 nights

One thing that was not pleasant was being able to hear people walking around in the hallway early in the morning. Walls were thin

6

Gene

4 Nov 2024

·

Stayed 2 nights

Parking was inadequate, TV channels were messed up and couldnt get ABC to watch a couple of the big games on Sat night. We were gone most of the day Sat and housekeeping dudnt get to our room.

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Service

Staff are widely praised as friendly, welcoming, and helpful, especially at breakfast. However, there are occasional complaints about rudeness, overbooking or room changes, and delayed room readiness.

Related guest reviews

8

Lisa

17 Aug 2025

·

Stayed 6 nights

It is a great place to stay. Great breakfast and great staff. Very helpful. Only complaint is some of the plug in receptacles didn’t work.

2

Brandon

19 Oct 2023

·

Stayed 3 nights

I booked a king sized room at this hotel. When I arrived the front desk employee female, advised she could not allow me and my wife to stay inside the kind bedroom that we booked because we had 2 infants with us who we brought play pens for. This hotel advertises baby cribs on demand etc; however, this employee switched my room to a double queen and swiped my card without giving me any information on what she was charging my card for. This was me and my wife’s anniversary trip and it was ruined by this employee as soon as we arrived to Helen, Georgia. When checking out the same employee was at the front desk and rudely retrieved the room cards from me and stated “ you can go”. If you going to have a crappy attitude try not to bring it to work. Other than my experience with this employee everything else was ok but I will not recommend or stay here again.

10

Maria

17 Feb 2024

·

Stayed 1 night

Great customer service

2

Tabitha

2 Sept 2024

·

Stayed 1 night

I booked a king suite with tub and balcony and was given a standard double. They claimed they over booked and no one contacted me and no one will give me a partial refund! I was telling the woman who checked me in how excited I was for the suite for my birthday and she never even said anything! I got up to the room and had to go all the way back down for her to tell me “oh yeah it’s over booked but we gave you a room that cost the same” I would have never stayed there and paid $400 for a standard double! The room wasn’t even clean enough or nice enough to charge that! They then tried to blame hotels.com — I just over it. Very disappointed and if it really is a problem with the booking site maybe I’ll stop using it. Very disappointed in how much money I wasted for a room that didn’t give me! Terrible! Will not stay again! It appears this isn’t getting posted because they blamed hotels.com — also not ok. No one is helping me! I’ve sent complaints to the hotel and hotels.com! Awful service all the way around

10

sheryl

30 Sept 2025

·

Stayed 3 nights

Wonderful place to stay. Service was fantastic, delicious breakfast. Close to everything.

10

Gail

14 Nov 2025

·

Stayed 2 nights

Enjoyed our stay! Our room was a nice size, perfectly clean, with plenty of storage space for our belongings, and an extremely comfortable bed. The staff was courteous and friendly. Breakfast bar had a good selection of hot and cold items. Delicious coffee and cookies a plus, too!

10

Allie

14 Nov 2025

·

Stayed 2 nights

We were moved to the Holiday Inn after a snafu at another hotel and could not be more pleased. Becky was at the desk both nights (11/7 and 11/8) and was extremely welcoming and helpful. The dark-haired woman who was at breakfast Saturday and Sunday mornings (11/8 and 11/9) was very kind, offering suggestions for local attractions and ensuring we had everything we needed. The room and bathroom were both very clean. The hotel was perfect walking distance to everything in Helen, and I would absolutely recommend it to anyone going!

8

Benjamin

13 Aug 2025

·

Stayed 2 nights

I gave this property 4 stars. It would have been 5 except for the fact that my room wasn't ready at the time check-in, 3 pm. I had to wait an 1 1/2 hours for someone to "inspect the room".

10

Adrienne

10 Jul 2024

·

Stayed 1 night

The hotel was perfect for a quick trip to Helen. The desk clerk was attentive and friendly even though she had a customer on the phone and two customers waiting to check in. She even called the room later in the evening to make sure we were happy with the room. The person stocking breakfast was amazing. They were kind and offered multiple possible activities that we could do. I would 100% stay here should we ever return to Helen,GA.

10

Lori

25 Nov 2025

·

Stayed 3 nights

Friendliness of staff

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Location

Walkable to downtown Helen, shops, restaurants, tubing, and parks; many find it convenient and quiet.

Related guest reviews

10

Jennifer

10 Oct 2025

·

Stayed 1 night

This hotel was great. We just stayed one night as we were passing by. The hotel had a great breakfast buffet with so much. They also had cookies and cofffee all day in the lobby. The room was clean and comfortable. The hotel itself was beautiful and offered a lot. It’s walking distance to everything you will do in Helen Ga.

10

Valerie

31 Aug 2025

·

Stayed 1 night

Friendly staff and very clean. Less than a mile walk to all the downtown shops.

10

Rakesh

26 Nov 2025

·

Stayed 2 nights

Excellent location and amenities. Great place to stay with family. Close to many attractions and dining options.

10

VALERIE

1 Sept 2025

·

Stayed 1 night

Indoor pool and exercise room were great. Downtown activities were within 1/2 mile to 1 mile walk.

10

Buddy

4 Oct 2025

·

Stayed 2 nights

Great location and very clean!

10

Denise

6 Aug 2025

·

Stayed 1 night

Hotel was VERY clean, in an excellent location and staff were exceptionally friendly both when we checked in and out. Location was quiet, offered easy access to town/sites and afforded ample parking 24/7. Above all, beds were so, so comfortable with plenty of pillows. There was an in-room fridge we really appreciated. And the bathroom was clean and well-stocked with delicious-smelling products. We’d definitely stay here again and highly recommend it for future visitors!

10

Allie

14 Nov 2025

·

Stayed 2 nights

We were moved to the Holiday Inn after a snafu at another hotel and could not be more pleased. Becky was at the desk both nights (11/7 and 11/8) and was extremely welcoming and helpful. The dark-haired woman who was at breakfast Saturday and Sunday mornings (11/8 and 11/9) was very kind, offering suggestions for local attractions and ensuring we had everything we needed. The room and bathroom were both very clean. The hotel was perfect walking distance to everything in Helen, and I would absolutely recommend it to anyone going!

10

Jennifer

21 Oct 2024

·

Stayed 2 nights

Great hotel. Easy walk to all the fun Helen has to offer.

10

Kerana

26 Aug 2025

·

Stayed 2 nights

Great stay. Property was very well taken care of and very clean. Staff very friendly. Great free breakfast if you wanted to dine in. Looking forward to staying again very soon. Helen is a wonderful Bavarian town to explore and this hotel makes it so convenient to walk to everything it offers.

10

Donald

3 Jun 2025

·

Stayed 2 nights

Property was conveniently located to all the shops and restaurants. A 10 minute walk at most.

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Dining

Breakfast is frequently praised for hot options and variety, plus good coffee and cookies. Some guests mention crowding and occasional quality or equipment issues.

Related guest reviews

10

Jennifer

10 Oct 2025

·

Stayed 1 night

This hotel was great. We just stayed one night as we were passing by. The hotel had a great breakfast buffet with so much. They also had cookies and cofffee all day in the lobby. The room was clean and comfortable. The hotel itself was beautiful and offered a lot. It’s walking distance to everything you will do in Helen Ga.

10

Rose

18 Nov 2025

·

Stayed 1 night

nice lobby and breakfast space

10

Michelle

13 Dec 2023

·

Stayed 3 nights

Great area. Clean, friendly. Breakfast was hot, fresh and good for a hotel. Fresh baked cookies daily. Would definitely stay again.

8

Edgar Michael

3 Apr 2024

·

Stayed 1 night

Clean hotel, room very comfy and clean. People above us making too many noises like walking and throwing stuff on the floor late at night. Nothing that hotel can do for that but, breakfast was a disappointment. Waiting for over 30 minutes to eat scrambled egg and pancake machine down for a while. Last day was the juice machine that was down. Other than that very good and clean hotel and friendly staff.

10

Laura

26 Nov 2025

·

Stayed 1 night

It is a cozy place with great location, nice breakfast, having the laundry area is very useful, and the gym is well equipped.

10

Elizabeth

3 Nov 2025

·

Stayed 2 nights

Rooms are very quiet. We were between the ice machine and the elevator and never heard them! Staff is very friendly and efficient. The breakfast buffet is great and stays well stocked.

10

Gail

14 Nov 2025

·

Stayed 2 nights

Enjoyed our stay! Our room was a nice size, perfectly clean, with plenty of storage space for our belongings, and an extremely comfortable bed. The staff was courteous and friendly. Breakfast bar had a good selection of hot and cold items. Delicious coffee and cookies a plus, too!

10

James

5 Apr 2025

·

Stayed 1 night

Very nice hotel, and probably the best breakfast bar I've ever had.

10

Nanci

1 Aug 2025

·

Stayed 1 night

Clean and comfortable. Super close to tubing and festhall. Firm comfortable bed. Breakfast service area was poorly designed and the layout and flow causes lots of crowding at peak breakfast hours.

8

Joy

14 Jul 2025

·

Stayed 1 night

Breakfast was not good

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Month	Average price
January	US$114
February	US$113
March	US$125
April	US$162
May	US$155
June	US$172
July	US$171
August	US$172
September	US$183
October	US$256
November	US$177
December	US$199

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $148	17 $148	18 $238	19 $274
20 $134	21 $134	22 $158	23 $158	24 $212	25 $300	26 $344
27 $136	28 $136	29 $134	30 $136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $288	2 $400	3 $360
4 $224	5 $360	6 $224	7 $279	8 $278	9 $422	10 $539
11 $333	12 $270	13 $229	14 $347	15 $281	16 $413	17 $502
18 $239	19 $306	20 $223	21 $271	22 $234	23 $369	24 $443
25 $276	26 $285	27 $426	28 $337	29 $196	30 $325	31 $321

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Balcony

Standard Room

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds, Mobility Accessible (Communications)

Room, 1 King Bed, Accessible (Mobility Accessible, Communications)

Suite, 1 King Bed, Accessible (Mobility, Communications)

Suite, 2 Queen Beds, Roll-In Shower (Communications Accessible)

Standard Room, 1 King Bed (Walk in Shower)

Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Accessible, Balcony (Communications)

Standard Room, 1 King Bed

Suite, 2 Queen Beds

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Helen by IHG

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