Name: Big Cypress Lodge
Address: 1 Bass Pro Drive, Pinch District, Memphis, Tennessee, United States of America, Memphis, Shelby County, US
Price range: US$214–US$459 per night
Rating: 8.95

What guests think

Big Cypress Lodge delivers a distinctive stay inside the Memphis Pyramid, with spacious, cabin‑style rooms and memorable on‑site attractions, while feedback commonly notes mixed service, variable dining quality and hours, and occasional maintenance concerns.

Many travelers highlight the free downtown shuttle and striking views from the observation deck. Other drawbacks include dim room lighting, thin walls, inconsistent housekeeping, and extra fees like parking or early check‑in. Expect a unique, activity‑focused stay with occasional trade‑offs in convenience and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout on‑site features include the observation deck/elevator and the Fish Bowl bowling alley, plus a free shuttle to downtown and paid parking. Guests note a decent gym, no pool, and that some facilities close early or for private events.

Related guest reviews

10

ray

24 Dec 2024

·

Stayed 1 night

This property is the most unique we've ever stayed at. Spectacular bar/restaurant/views at the top of the pyramid. All the taxidermied animals and live fish in tanks and ponds. Wahlburgers. Giant store. Upstairs private rooms and suites with private indoor bar/breakfast buffet. Lots of outdoor seating with fire pits and probably live music in warmer months. Only complaint would be better lighting in rooms especially bathrooms. Nice jet tub and shower.

6

Steven

29 Jun 2025

·

Stayed 2 nights

The staff at the hotel was amazing. I would definitely stay at the hotel again, but I would do my shopping somewhere elseThe staff at the bass pro shop was not only rude, but you almost couldn’t get anybody to help you. The staff at the tower at the elevator was extremely rude. And then to close the bowling alley down on a Saturday night because they had a private party was ridiculous with no warning to hotel guest.

6

Annica

18 Sept 2025

·

Stayed 1 night

Stayed in double twin - great room and fantastic bathroom. Free shuttle to town very handy (Sherene was great and gave good tips). Avoid all restaurants except the top one. Options not available and salads partly off. Breakfast horrible and very expensive for what you get. No tea, no regular milk, cutlery not complete, overcooked food and sugared fresh fruit, hardly any staff around.. the hotel offered a small reduction but still had to pay 75 dollars before heading for a proper breakfast elsewhere. Not sure about the activities - serms you have to bring your own equipment for all so couldn’t use. Decent gym, no pool..

10

Eric

25 Mar 2025

·

Stayed 1 night

Accommodations were excellent. Very private and quiet behind the hotel doors. The custom outdoor and wildlife details of the construction were incredible. The room's balcony was awesome overlooking the store area. Would definitely consider future stay. Store and Lookout restaurant/elevator close at 7:00 PM on Sunday, store opens at 9:00 AM and elevator at 11:00 AM, so that was a bit of a bummer since we got there at 6:00 PM.

8

Stefan

14 Jun 2024

·

Stayed 1 night

The room was great, but everything inside the pyramid shuts down at 9 PM, so plan on going downtown unless you just want to camp at the hotel room.

8

Amanda

14 Jun 2024

·

Stayed 3 nights

Stunning hotel very novel but a few things to moan about. Bottled water, coffee etc not topped up during our whole stay, dog hairs on the carpet, breakfast overpriced for what it was. But valet parking good, staff lovely and lift to rooftop was amazing. Strange that the Mississippi terrace bar wasn’t open even tho weather was perfect

10

Joseph

31 Mar 2025

·

Stayed 1 night

Awesome from check in to check out . Upscale rooms and suites and a lot to do . Allows pets and everyone is very professional and nice . It is in the pyramid of bass pro Memphis Tennessee. Many restaurants and piano bar and observation deck and 20 story elevator ride to rooftop laugh out loud . Outside patios and bowling and ao many other activities to do . Rooms are outstanding and big with a balcony to see the inside of bass pro shops .

4

Genevieve

25 Aug 2025

·

Stayed 1 night

For what they charge, I expect better. Charged $40 for general parking outside the store and the jacuzzi didn’t work.

10

Fonda

18 Aug 2025

·

Stayed 1 night

Great place to stay. They have a few dinning options, bowling alley, pet friendly, free shuttle to Downtown/Beale street.

10

Frankie

3 May 2024

·

Stayed 1 night

Nice gym

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Cleanliness

Feedback ranges from very clean rooms and public areas to missed housekeeping, with reports of dust, stained or unfresh linens, and occasional mold. A few guests also found debris left from prior stays.

Related guest reviews

6

Andrew

27 Jun 2025

·

Stayed 3 nights

My wife and I were assigned a room that was designed for handicapped individuals and they refused to give us a different room. The lights in the bathroom didn't work unless you play with the switch and my wife noticed mold on the shower floor, it was very dark throughout the building and the bed in our room had hair on the sheets and pillows.The staff was very nice and courteous but, it was alil difficult trying to communicate with the staff that didn't speak English but again they were very kind and the resort had beautiful aquarium's and shops to explore.

6

Victoria

5 Oct 2024

·

Stayed 2 nights

The room I stayed in was not clean. There was cereal on the floor in the bathroom and around the beds. It was an old sock on the floor when we arrived at the room on day one. The guest beside us wee very loud and slamming doors. The lighting in the bathroom was very dim. The cleaning lady beat on the door several times on the last day of our stay before checking out. The front desk staff were nice but I didn’t like my room. Definitely not the experience I had when I first stayed at this establishment.

8

Amanda

14 Jun 2024

·

Stayed 3 nights

Stunning hotel very novel but a few things to moan about. Bottled water, coffee etc not topped up during our whole stay, dog hairs on the carpet, breakfast overpriced for what it was. But valet parking good, staff lovely and lift to rooftop was amazing. Strange that the Mississippi terrace bar wasn’t open even tho weather was perfect

8

Ashley

3 Aug 2025

·

Stayed 2 nights

Bed comfy. Staff friendly and helpful. Hotel dark and VERY dusty. Room included.

8

Mekala M

12 Apr 2025

·

Stayed 1 night

We had a great stay. It is a nice property for sure. Our room looked clean but we did find a fishing hook in the carpet, a fork next to the bed a balloon under the chair. It also looked as though the last guest had put posters or decorations hung above the bed. It was still overall a good stay and will stay again.

6

jennifer

8 Nov 2025

·

Stayed 2 nights

Towels were not fresh. Room was not made up. Room next to laundry room so very loud with both workers and machine.

8

Trey

3 Nov 2025

·

Stayed 2 nights

Staff was great. Lodge was spotless. However, we got there an hour early & they wanted us to pay $50 for early check in. After driving 6 hours to get told we had to wait another hour is aggravating & pointless knowing that our room is ready for us to occupy it. Just another way to get more money!!!!

6

Shea

18 May 2024

·

Stayed 1 night

The properly was very lovely and room service was fabulous. They provided excellent service. However, there was a large amount of black mold in the shower.

10

Allison

29 Sept 2025

·

Stayed 1 night

Clean room. Friendly staff. Convenient.

10

Tyra

29 Jan 2025

·

Stayed 1 night

Beautiful hotel and friendly staff in every area. Rooms were very comfortable and the bathrooms were outstanding. Very clean and roomy.

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Rooms

Rooms are spacious, rustic‑themed, and many include balconies with views over the store or river; comfort is frequently praised. Recurring downsides are dim lighting, thin walls with hallway noise, and occasional HVAC or in‑room tech issues.

Related guest reviews

10

Chad Amy

1 Nov 2025

·

Stayed 1 night

Very cool place to stay. Rooms are spacious and comfy with views of the store. Valet parking is safe and secure.

10

Christopher

16 Jan 2025

·

Stayed 1 night

The room was comfortable and roomy. Loved being able to set out on the balcony that overlooked the store at night! Very relaxing. The hot tub and little details such as the trim and even the outlet covers make this very charming and added to the rustic atmosphere.

10

Drew

12 May 2025

·

Stayed 1 night

BEAUTIFUL room. Very spacious. Loved the jet tub and balcony with rockers.

10

Mariam

16 Jun 2025

·

Stayed 1 night

I really love the concept of the room I had, i highly recommend the king terrace room.

6

Micah

17 Mar 2024

·

Stayed 1 night

Would have been a 5 star if telephones and televisions worked:(

10

James

17 Jan 2025

·

Stayed 3 nights

Room was unique and fun. However, the room could use more light. It was very dark. Additionally, the bed was very comfortable but rickety.

8

Traci

6 Jul 2025

·

Stayed 1 night

Property itself is great! The room was nice, BUT it was so loud! You could hear the people in the room next to us! You could hear kids screaming from porches until about midnight. I get having a good time, but it was Incredibly loud. Then the neighbors at at 5am! When you needed a little sleep for the 8 hour drive home, you’d think you could get that. For money we paid for this room it was very disappointing! Staff were great, breakfast was good. Loved the shopping and dinner.

10

Graeme

3 Jul 2025

·

Stayed 1 night

Absolutely astounding hotel, such a different concept, having a balcony overlooking the inside of the pyramid was brilliant, the rooms are superb, the included snacks were delicious, would love to stay again

6

Michael

30 Jul 2025

·

Stayed 1 night

The room and staff were awesome! The walls must be thin though because it was so loud from people messing around in the hall till early morning hours.

10

Desirae

19 Nov 2025

·

Stayed 1 night

The room was perfect! There is a bit of a ventilation problem; while there is air conditioning in the room, it doesn’t have any air flow! It can get a little hot.

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Service

Staff are often described as friendly and helpful, especially bell and shuttle teams. Others cite slow or unwelcoming front‑desk interactions, early check‑in upcharges, billing errors, and difficulty reaching the property.

Related guest reviews

10

Carrie

12 Aug 2025

·

Stayed 1 night

We really enjoyed our stay. From check in, the bellman was an older gentleman who was super helpful and friendly. He even did a quick room tour and showed us how to use dimmers. Beds were comfy and decor was great. The view from our room and the bar area was really nice.

6

Teresa

16 Jul 2025

·

Stayed 1 night

Staff seemed annoyed. Staff was on their cell phones during customer interactions. Waited over 30 minutes for a staff member to assist us in the bowling area. Staff in restaurants provided extremely slow service! There was no sense of urgency or care to provide a wonderful experience for the guests.

10

Charma

25 Aug 2025

·

Stayed 3 nights

Big Cypress Lodge is very impressive! Lodge personnel was friendly and met our needs when necessary. Excellent stay.

8

Trey

3 Nov 2025

·

Stayed 2 nights

Staff was great. Lodge was spotless. However, we got there an hour early & they wanted us to pay $50 for early check in. After driving 6 hours to get told we had to wait another hour is aggravating & pointless knowing that our room is ready for us to occupy it. Just another way to get more money!!!!

4

Michael

14 Jun 2025

·

Stayed 1 night

Hotel-5 star, the staff made it a 2 star. Loved the aesthetics, loved having restaurants, shop, and bowling in house. Front desk 1 star, Bowling staff 2 star, Lookout restaurant staff 4 star, bass pro cashier 2 star. You felt like the staff hated their jobs and were lackadaisical. The room was a 5 star. We expected more from the staff. We paid for the breakfast buffet, which had to be done in advance. It was basic, you should eat out. A woman who worked it was great, the man who worked it was not. He was crabbed out. It was not a pleasant experience due to the staff, except for 2 people. Also you cannot check in even 15 min early or we were told it was a 50.00 up charge. FYI

6

Ben

3 May 2025

·

Stayed 2 nights

Great hotel! Very poor check in service. Staff in the bars are great however they tried to charge my card again for the stay.. They also tried to charge me for parking. Not one apology. We did not let this ruin our stay but be prepared at check in and check everything before entering your pin/signing

10

Bridgette

15 Nov 2024

·

Stayed 1 night

This stay was amazing. The entire family enjoyed every second of it from the view at the top, the free shuttle service, the cabin feel in the room, the food and games and so much more. Service was exceptional and Alicia at the front desk went over and beyond throughout our entire stay. We will definitely be back.

10

Kelcey

18 Nov 2024

·

Stayed 1 night

The rooms are HUGE! Great sheets, tubs, shower pressure, lots of food options and a free shuttle to take you to other restaurants downtown. The Front desk staff, the maintenance staff, the bartenders are all top notch. Very friendly. Very professional. Very Helpful in every way. The Pyramid is a famous iconic thing, but the hotel is a hidden gem in Memphis.

6

Daniel

12 Jul 2024

·

Stayed 1 night

Staff were not very friendly for seemingly no reason. I accidentally left something in the room and realized after already back home in another state. I found there’s no way to contact the property directly. I sent a message on their website and received and automated message with a complicated online process to try to get my things back. It was frustrating and confusing so I just gave up. For the price, I expected way more. Not worth it.

10

Brenda

20 Jun 2025

·

Stayed 1 night

It was Great! Everyone was wonderful except for the employee at the elevator going up to the Lookout. Really or something like that. She was very rude and made us wait quite a while before letting us go up. She knew we were there and still waited on a lot of other customers first.

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Location

Convenient for downtown/Beale Street with a complimentary shuttle and panoramic river/city views. Several reviews mention the surrounding area feels dirty or sketchy, though the lodge itself feels secure.

Related guest reviews

10

Chad Amy

1 Nov 2025

·

Stayed 1 night

Very cool place to stay. Rooms are spacious and comfy with views of the store. Valet parking is safe and secure.

10

Kevin

13 Jun 2024

·

Stayed 2 nights

Beautiful property, great restaurants, lovely staff, accommodating, and safe in Memphis

10

Fonda

28 Mar 2025

·

Stayed 2 nights

I love how close to everything it is. It has a shuttle to Beale street! The rooms are beautiful. I love the fact they have plenty of dining options, places to grab a cocktail, bowling and plenty of shopping!

8

Nicholas Robert

23 Jun 2025

·

Stayed 3 nights

Good hotel convenient to the Convention Centre

10

Lisa

15 Jul 2024

·

Stayed 1 night

Very nice and many things to do under one roof. Around around pyramid seemed pretty sketchy regarding safety.

10

Rebecca

11 Dec 2024

·

Stayed 1 night

This hotel was booked last minute as it looked interesting as we pulled into town. We were very, very surprised at the scale and quality of the finishes. The staff was professional, and the sites were one of the kind.I Definitely recommend considering a stay here.

10

Nicole

6 Aug 2025

·

Stayed 1 night

Unique experience! Great views of Memphis and Mississippi River

10

Lorraine

2 Apr 2025

·

Stayed 3 nights

The decor was fun, lots of things to do nearby, such as the Bass pro shop, the observation tower, good restaurants, walking distance to parks, and the river. Good breakfast buffet and lounge area.

10

Fonda

18 Aug 2025

·

Stayed 1 night

Great place to stay. They have a few dinning options, bowling alley, pet friendly, free shuttle to Downtown/Beale street.

10

Rory

14 Nov 2024

·

Stayed 4 nights

Free Taxi service to Downtown Memphis, great room,

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Dining

On‑site options include Wahlburgers and The Lookout, but food quality and service are inconsistent, and many find the breakfast buffet overpriced. Hours can be limited—especially late or on Sundays—and room service has restricted availability.

Related guest reviews

8

Nicole

12 Dec 2024

·

Stayed 1 night

The concept of this hotel is unmatched. It was incredible. Also, the accommodations and decor feel like that of a luxury property. However, there is a significant contrast in the rooftop restaurant’s service and food quality. The cooking staff was unprofessional in how they carried themselves, our server looked bored and reflected such when she got multiple orders wrong, and all of it was overpriced. When you dine here, it’s for the view and not the food or service. There is only one offering for breakfast which is in the hotel. It’s a basic motel breakfast but three times the price. Not worth it unless you are starving. Finally, there was no hot water for our entire first day/night. That was very disappointing, but thankfully when we woke up, water was hot and we could shower. We would stay again for the unique experience of the pyramid, but we know what we are getting into with the rest.

10

Carmen

19 Apr 2025

·

Stayed 2 nights

Loved the place . The breakfast buffet was 25 dollars per person food was cold not worth 25 per person 100 dollars for family of 4 for cold food Other than that great place . Don’t recommend the breakfast

6

Annica

18 Sept 2025

·

Stayed 1 night

Stayed in double twin - great room and fantastic bathroom. Free shuttle to town very handy (Sherene was great and gave good tips). Avoid all restaurants except the top one. Options not available and salads partly off. Breakfast horrible and very expensive for what you get. No tea, no regular milk, cutlery not complete, overcooked food and sugared fresh fruit, hardly any staff around.. the hotel offered a small reduction but still had to pay 75 dollars before heading for a proper breakfast elsewhere. Not sure about the activities - serms you have to bring your own equipment for all so couldn’t use. Decent gym, no pool..

4

Heather

19 Apr 2025

·

Stayed 1 night

I’m sad because my daughter and I came to Memphis for a college visit and picked the lodge due to its rating and higher price point thinking it would be a much nicer property than It was. The front desk staff and valet were very nice…but we are pretty sure we had bedbugs in our room and the room did not feel clean. We both itched all night long and the next morning (horrifying). The breakfast buffet was $24 per person and absolutely terrible. Fake eggs, rotten pineapple, gross rubber pancakes and hard waffles…neither my daughter or I really ate anything because it was so remarkably bad. The area around the hotel is well…pretty dirty and dangerous but that’s because it’s Memphis it’s not the hotel’s fault. Can I laugh and tell people I stayed in the pro shop pyramid? Yes. Would I ever come back? Absolutely not.

6

Jennifer

20 May 2025

·

Stayed 1 night

We enjoyed the stay. Some things I did not like was the price of a drink. I thought we were at a concert. Small mixed drinks $15. A beer is $10. Considering the cost of the room I thought it was a little much. The coffee was horrible. It was so weak. I expect better for the price. Also the breakfast is something you would get for free at a cheap motel. They wanted $25 dollars for it. We don’t mind payin

10

Cara

11 Aug 2025

·

Stayed 1 night

Such a cute place to stay! The only downsides are the restaurant closes earlier than the hotel so we came on a Sunday and the restaurant closed at seven so we had to order room service and the only option was wahlburgers. Which was good but expensive with service fee. And the only other downside beside that was the beds aren’t very comfortable. Actually, they’re actually very very uncomfortable. Other than that, it is such a cute place to stay and the kids love sitting on the porch and being inside The pro shop itself. Love it so much I would stay again.

10

Beth

31 May 2024

·

Stayed 2 nights

The only food option was Wahlberg‘s, they have a bowling alley with Bar & Grill that was OK and then they have a restaurant on the top floor. We did not die there. We just simply ran out of time.

10

Marcus

21 Aug 2025

·

Stayed 1 night

This was an amazing property. I will definitely come back. I ate at the restaurant at the top. It was great. This will definitely be a stop on my next road trip.

6

David

27 May 2024

·

Stayed 1 night

Only reason for a mediocre review is after spending $3,000 the Breakfast buffet was what other hotels have, nothing special and the cost was $25.00 per person. Eggs, sausage and pancakes…..sorry, but that was crap and that was the last thing I experienced as I was leaving. We ate down the road,at a mom and pop place, great food for way less. Give your hotel guests that food for free, they have spent enough with you as it is.

10

Barbara

5 Aug 2025

·

Stayed 1 night

We ate at Wahlburgers and the Lookout st the Top of the Pyramid! The food was Excellent at both places. The Big Cypress Lodge room was amazing and so comfortable!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$238
February	US$244
March	US$291
April	US$280
May	US$264
June	US$271
July	US$263
August	US$250
September	US$228
October	US$275
November	US$280
December	US$284

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $294	17 $271	18 $389	19 $335
20 $214	21 $234	22 $262	23 $236	24 $322	25 $352	26 $356
27 $253	28 $292	29 $311	30 $245

Su	Mo	Tu	We	Th	Fr	Sa
				1 $289	2 $371	3 $391
4 $277	5 $282	6 $314	7 $309	8 $302	9 $452	10 $459
11 $295	12 $278	13 $299	14 $309	15 $319	16 $413	17 $406
18 $284	19 $271	20 $296	21 $287	22 $290	23 $403	24 $391
25 $291	26 $288	27 $287	28 $281	29 $296	30 $391	31 $416

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Monthly average prices

About this property

Location

Room options

Exterior Double Queen Adapted

Exterior Single King

Treehouse King

Terrace Double Queen

Fly Fishing Lodge

Terrace Double Queen Adapted

Exterior Double Queen

Duck Cabin

Treehouse Double Queen

Terrace King Suite Adapted

Interior Single King Adapted

Interior Double Queen Adapted

Interior King Room

Terrace King Suite

Interior Double Queen Room

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Big Cypress Lodge

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Prices for upcoming dates