What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6 AM to 11 AM for a fee of approximately GBP 20.50 per person.

What are the standard check-in and check-out times?

Check-in time is at 14:00 and check-out time is at 11:00. Late check-out is available for a fee of GBP 29.00, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including wheelchair-accessible facilities in public areas and rooms.

Where is the property located in relation to key landmarks?

The property is located steps from the Tower of London and 12 minutes by foot from London Bridge. It is 1.5 miles from St. Paul's Cathedral and 2.3 miles from Covent Garden Market.

What are the policies for guests staying with children?

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

citizenM Tower of London Hotel

Average nightly price at citizenM Tower of London by month, last 12 months (USD)
Month	Average price
January	$168
February	$186
March	$228
April	$243
May	$246
June	$304
July	$273
August	$181
September	$321
October	$257
November	$264
December	$259

What guests think

citizenM Tower of London earns praise for its unbeatable location beside Tower Hill station and the Tower of London, compact high tech rooms with very comfortable beds, lively social spaces and generally friendly staff, though trade offs are clear.

Many guests love the rooftop bar views and breakfast, and find the smart layout works well for short stays. Common downsides include very small rooms with bed access on one side only, no in room kettle, and tech heavy controls that can glitch alongside warm or stuffy climate control and slow or limited lifts. Cleanliness is generally good but can be inconsistent, with housekeeping often on request and a few reports of missed cleaning and pests in public areas. Overall, expect a compact, modern stay focused on location and vibe over traditional amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar with impressive views and inviting common areas stand out, with smooth self check in. However, lifts are often slow or partly out of service.

Related guest reviews

8

Gareth

Feb 17, 2025

·

Stayed 2 nights

Conveniently located right by Tower Hill underground station. Check in was done as a self-check in with no difficulties.

10

Margaret

Jun 5, 2024

·

Stayed 3 nights

Perfect hotel in London! The view of the Tower of London from the rooftop bar was stunning! Drinks were amazing and the bar in the lobby is open 24/7. Check in and out was easy. Hotel right next to Tower Bridge station which was easy to get to from the airport and get around the city. Room was small but comfortable! We just used it to shower and sleep so it was perfect!

10

Nicholas

Apr 24, 2025

·

Stayed 4 nights

This hotel literally cannot be beat for location. You're in the heart of everything, on top of the train station (no noise though, you can't hear anything) and there's a lovely rooftop bar with a great view of the city on multiple sides.

10

Debby

Aug 26, 2025

·

Stayed 8 nights

For 1 or 2 people this room was perfect. Although the tablet which ran everything was causing problems, everything else was great. The elevators were a bit slow. The availability to a snack bar and cafe in the hotel were wonderful.

10

Craig

Feb 16, 2025

·

Stayed 2 nights

We loved Citizen M. It's cool, trendy, clean, modern and perfectly located. Particular stand-outs are: - 7th floor bar overlooking Tower of London and the city. - trendy home-from-home spaces on the ground floor - compact but perfectly functioning and clean room A great place for people who like all the fine things in a luxury hotel but minus the price tag.

10

Jacqueline

Jun 6, 2024

·

Stayed 5 nights

Loved the bar view of the Tower

8

Niels

Jul 23, 2025

·

Stayed 2 nights

The lift situation need to be fixed. This is the second time I am there and only half of the lifts are working so crated massive waiting times

10

Paul

Jun 7, 2025

·

Stayed 2 nights

Really great hotel with fantastic bed …great blinds and a fabulous rooftop bar with a view and excellent staff

8

Pete

Jul 20, 2025

·

Stayed 3 nights

The hotel was very sleek and modern. We enjoyed the iPad used to control the room. The view was amazing. Service was very good. Would definitely stay here again. The bar in the top floor provided excellent views. Location was also excellent being close to Tower Bridge and Tower of London, and also at a tube station.

4

Dirk

Jul 27, 2025

·

Stayed 2 nights

Loved the all electronic checkin/checkout and the room operating on an iPad with fancy lighting options. Rooms simple and functional. Breakfast buffet adequate. The lifts are a bit slow and seem to stem from the early 19th century, if your room is in the lower levels you may want to use the stairs. Otherwise very pleasant stay.

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Cleanliness

Many guests find the hotel clean, but feedback is inconsistent: reports include missed cleaning or unchanged sheets and housekeeping only on request. A few reviews mention mice sightings in lounge or restaurant areas.

Related guest reviews

6

Eduard

Jul 4, 2024

·

Stayed 2 nights

Very good location, cool ground floor. But if you don't ask for it there is no housekeeping service before night nr 4. They did not tell me and when coming back to my room at midnight I had to clean up and make the bed myself. Very disappointing.

6

Thomas

Aug 26, 2024

·

Stayed 1 night

Bed had not been changed before we checked in. Hair and dirt everywhere. In fairness, the staff did a great job after we informed them, no complaints there

4

James

Sep 14, 2025

·

Stayed 4 nights

Tiny rooms, no water glasses, cups, kettles, nothing... TV/radio with terrible audio - sound dropped out every 10 seconds or so for half a second each time. Fatuous insistence on addressing guests as Citizen the entire time. Perhaps worst, multiple mice running around the restaurant - we took photos of 2 visible at the same time, and another guest had taken a photo with even more. When reported to staff, they couldn't have been less interested and just said that the mice are always there.

4

Hemehra

Jul 23, 2024

·

Stayed 1 night

The comfiest bed i have slept in. However the bed sheets themselves were dirty and had lots of hair scattered around. I got in late from work and by the time i noticed with was very late at night. The tech is incredible but unfortunately the phone would not work for me to call the "ambassadors" i have attached photos of the hair and dirty white covers.

8

Rune

Aug 22, 2025

·

Stayed 1 night

I have stayed at Citizen M many times before. Always good value. This time when I was having lunch, there was a mouse in the lounge area. That is not nice.

8

Jalil

Nov 22, 2025

·

Stayed 1 night

The staff seemed nice and courteous, the bed however was not changed with new sheets during housekeeping visit.

6

Melissa

Aug 8, 2025

·

Stayed 1 night

The room was disgustingly dirty. For example, the floor hasn’t been mopped in months, the shower was so nasty I had to wear sandals to step in it and the bathroom door doesn’t close. So you can hear people in your room going to the washroom. The location was amazing, the view of the tower was unreal and the bed was comfortable.

6

David

Nov 13, 2025

·

Stayed 2 nights

Rooms are getting a bit dated. No tooth brush holder in the rooms, water has to be picked up at the bar now. Media library doesn’t exist anymore. Early check in not possible even if rooms are available as a matter of principle. Dispenser of Shower gel bottles are most of the times defect. Room cleaning now only on request through the tablet/ app, nobody tells you that little detail though. Every cost cutting measure is rationalized by being good for the environment… As a repeated guest with over 50 nights it’s a shame to see the deterioration of a once good brand ….

4

Durga

Jul 31, 2025

·

Stayed 7 nights

The people are really good The rooms are small , the room cleanliness is bad . We stayed for 7 days and bedsheets were not changed . The room dusting was not done . The pillows are very firm and the ac did not work We will not recommend to stay here Although it is very convenient for tube station

2

Ayush

Apr 21, 2025

·

Stayed 3 nights

I have always stayed in this London wherever I have visited London in the last 7 years. However, this time I was very disappointed. The hotel was dirty, it smelled bad and the staff were joking around the desk and could not care less. Even after asking them to cleanup room in the morning when I got back in the evening it was dirty. They cleaned it next day but left all the dirty glasses and coffee mugs on the table. The shower was not even wiped. It was absolutely terrible. Never again.

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Rooms

Rooms are very small and efficiently designed, usually with a large comfortable bed against the window and a compact pod style bathroom with the sink outside. High tech iPad or app controls and views appeal, but climate control and device glitches and the lack of an in room kettle recur.

Related guest reviews

10

Eveline

Aug 5, 2024

·

Stayed 2 nights

Excellent service, rooms feel way more spacious than you think. The big bed is delightful (2x2 m). The place is just supercomfortable and located convenient right at an underground station.

10

Margaret

Jun 5, 2024

·

Stayed 3 nights

Perfect hotel in London! The view of the Tower of London from the rooftop bar was stunning! Drinks were amazing and the bar in the lobby is open 24/7. Check in and out was easy. Hotel right next to Tower Bridge station which was easy to get to from the airport and get around the city. Room was small but comfortable! We just used it to shower and sleep so it was perfect!

8

Juan S

Oct 16, 2024

·

Stayed 3 nights

Very small rooms but very modern and comfortable bed. 2 would be a tight fit but good for solo traveler

6

Bettina

Oct 12, 2024

·

Stayed 2 nights

Small rooms. Had to climb over each other to get into bed. Could not walk around the bed as it was the width of the room. Not a good place for a long stay but ok for a night or two. Great location directly across from the Tower of London. Very modern

6

Shirley

Nov 9, 2025

·

Stayed 5 nights

Room is too small for too people. Only one can move at a time. No kettle in the room. We have to go down to get water. Location is good. Hotel is right on top of metro station.

10

Bill

Jul 20, 2025

·

Stayed 3 nights

Interesting concept hotel. Modular rooms fit two people but just barely. My wife and I laughed a lot crawling over each other back and forth in bed. The overall cleanliness was very high. It is a good location near Tower of London/Tower Bridge. Right beside a tube stop (Tower Hill). The touchless check in and cashless premises were a surprise by not a problem. Good hotel breakfast for $20. It is definitely on a 2 person (well really 1.5 person) room.

6

Lisa

Oct 19, 2025

·

Stayed 2 nights

The room was compact but had everything we needed & was in a great location. Climate control in our room didn’t work so had a terrible first nights sleep. When we mentioned this in the morning the young man he tried to educate us on how the system worked which was very belittling, unbeknown to him we have our own heating & cooling business, & we knew very well there was an issue with it. After checking on the internal system he acknowledged there was an issue & arranged a fix.

6

Amy

Nov 12, 2025

·

Stayed 5 nights

Room was too small, no kettle, no coffee/tea packets. The room width is the length of the bed. it's hard to get up /off the bed

6

Inez

Feb 23, 2025

·

Stayed 3 nights

Room is too small, bed against the wall, the mattress is against the wall and the corners by the wall need to be vacuumed or cleaned well. Sink is outside the bathroom, not in the bathroom.

6

Flora

Nov 1, 2025

·

Stayed 1 night

Room was extremely cold and the iPad for regulating everything was not working. Otherwise exact same as all CitizenM hotel

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Service

Staff are widely described as friendly and helpful, and self check in is supported when needed. Occasional lapses include bar attitude, billing or invoice handling issues, and unclear communication about policies or access.

Related guest reviews

4

Paul

Nov 18, 2025

·

Stayed 4 nights

Got woken up at 5:00am with someone from the front desk slipping a postcard under my door saying my bar bill was "excessively high". I worried someone had used my room number to buy drinks somehow. Went to the front desk to be told the bar bill was £118 - not exactly excessive when you consider the room bill was over £1600 for a 4-night stay! Problem solved I thought but was then still asked to clear it there and then?!? No point putting drinks on the room - paid by credit card going forwards.

6

Bob

Jul 6, 2025

·

Stayed 2 nights

Staff less than ample. AC didn’t work. Great location.

6

Gwenael

Aug 5, 2025

·

Stayed 4 nights

The room was mostly clean, aside from the hair that we found in the bed, bathroom and throughout the room. The staff at checkout kept taking care of other customers, despite them arriving after us. It took us 15 minutes to get our bags. Why put new bags in the storage room without simultaneously taking our tickets to retrieve our bags in the same room? It was unfriendly and not efficient at all. The hotel worker really did not care about us having to wait. A line should be set up to make sure nobody skips ahead.

10

Kelly

Oct 26, 2025

·

Stayed 2 nights

Ideal location near Tower Bridge, great concept, very welcoming staff.

8

Gary

Sep 11, 2025

·

Stayed 1 night

Staying for business, the room was £630 inc breakfast for 1 night!!, Yes the hotel is nice but i would struggle to justify the price, you check yourself in, the rooms are modern and comfortable and i had a great nights sleep, The breakfast was disappointing, having to wait 20 minutes for a latte is just not good enough and there were no plates or forks available at the time i arrived. Overall the staff were friendly, and the hotel is clean and modern i just question the Value for Money

10

Karen

Jul 29, 2024

·

Stayed 2 nights

The front desk, Barbara specifically, was absolutely amazing! She was so attentive, helpful, and kind when I truly needed it! Thank You SO MUCH BARBARA for EVERYTHING!! Karen

10

Darren

Aug 2, 2025

·

Stayed 7 nights

All the staff super friendly and helpful

10

Ann

May 6, 2024

·

Stayed 1 night

Reception staff, from the moment we checked in and added a night were helpful! Special mention to Lewis who helped us and accommodated us when we had luggage going in opposite directions!

6

David

Jan 10, 2025

·

Stayed 2 nights

Our room was fantastic, amazingly views. The major disappointment was that we booked a year in advance and chose this hotel because of the bar and outside area and views, so called the hotel to check as a resident on NYE we could use the rooftop bar on NYE and it was confirmed that we . were allowed. On NYE we were turned away as there was a ticketed function. This was really disappointing as we had planned to spend our evening in that area. No communication was ever emailed letting us know ahead of time of this restriction. Had we known we would have cancelled and booked another hotel.

6

Angela

May 4, 2025

·

Stayed 1 night

We were very disappointed and won’t be going back. I cannot believe there is no tea/coffee facilities in the room when I asked for a tea I was told I can give you hot water but you need to go buy tea bags. Or I can wait until morning and buy breakfast to get a cup of tea. I wanted a cup of tea in my room with my husband before bed. We were outraged. You get these basic facilities in a travelodge or a premier inn The shower room with sink outside it in room was a ridiculous design. The hanging space was ridiculous too as you enter room you bang your arm on the protruding . Hangers. We stayed at your hotel as we wanted somewhere nice but we won’t go back and will advise friends and family not to either

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Location

Outstanding location above Tower Hill station and opposite the Tower of London or Tower Bridge makes getting around easy, and many note quiet rooms despite the area. Views from some rooms and the rooftop are a highlight.

Related guest reviews

8

GILLIAN

Aug 27, 2025

·

Stayed 1 night

Access to tube station

10

JASMINE

Aug 21, 2024

·

Stayed 2 nights

Located immediately outside Tower station, this hotel is incredibly convenient & easy to get to. Our room had a view of the Tower of London, and its walking distance to Tower Bridge, the Thames, and plenty of restaurants. The rooms are clean, modern, and more than adequate for a busy stay in London.

10

Janina

Nov 12, 2025

·

Stayed 4 nights

Good location, friendly staff and cozy rooms! Would stay again :)

8

Margaret

Sep 29, 2025

·

Stayed 5 nights

Location was great right outside the subway. Rooms were very small, like being on a cruise ship. Overall stay was good for the price. Place was clean and the staff was very nice.

10

mark

Sep 13, 2025

·

Stayed 3 nights

Great location! Right out of the tube station and into the hotel. I love the whole CitizenM vibe.

10

Jonathan

Jul 30, 2024

·

Stayed 1 night

So convenient and steps from Tower of London and Underground metro.

10

Andrew

Mar 19, 2025

·

Stayed 2 nights

Sat right on top of the Tower Hill station this location has not only an amazing view of The Shard and Tower of London but also easy access to the metro. Just a 20 minute walk to either Bank or Liverpool street allows you to explore the popular parts of London easily. CitizenM is a great experience and for solo travelers it is my favorite option. Feel free to drop your bags off when you arrive or ask for an early check in.

10

Carlos A.

Jul 13, 2025

·

Stayed 1 night

Awesome hotel right by the Tower of London with a Tube station next door—super easy to get anywhere in the city. The single room was small but really well laid out. Only thing missing was a coffee maker in the room. Otherwise, highly recommend!

10

Justin

Aug 9, 2025

·

Stayed 6 nights

Perfect placement in the City, and you’re right above a metro station! And it wasn’t even noisy in the slightest! Almost forgot I was staying near a touristy area. The sound proofing in the building is that good!

10

Tammie

Aug 22, 2024

·

Stayed 4 nights

Great location right next to Tower Hill.

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Dining

Breakfast is frequently praised, and the rooftop bar is popular for its views. Service can be slow, menus limited and pricey, and queues appear at peak times; dietary options are limited.

Related guest reviews

8

ANNABEL

Oct 25, 2025

·

Stayed 1 night

Clean & simple and very comfortable room with all that we needed. Service at the roof top bar was really terrible so we had to leave & headed downstairs. A lovely space but spoilt with a loud team meeting dominating the space sadly.

8

Patricia

May 3, 2025

·

Stayed 2 nights

The rooms are small but adequate. Great location, right next to the underground. Bed is comfortable. Bathroom was great. Control pad works fine. Breakfast was fine. The food at other times of the day was bad. Pizza was not good. Meatballs were very bad. We had just arrived and didn’t want to go out, so we ate in at the bar. I know that you aren't running a restaurant but the food could definitely be improved. Otherwise I trip was great.

8

Katyayani

Jul 18, 2025

·

Stayed 2 nights

Perfect - very well - but they need to truly think about catering to citizen of world / tourist thingy if they don’t have any option of Hindu veg meals. I literally ate bread butter and boiled tomato in breakfast buffet

10

Todd

May 18, 2025

·

Stayed 1 night

The Citizen Tower Bridge was right next to a tube station, which made it instantly easy to hop on and get around London quickly. Room also had a lot of nice features, and the breakfast buffet was amazing.

8

Gary

Sep 11, 2025

·

Stayed 1 night

Staying for business, the room was £630 inc breakfast for 1 night!!, Yes the hotel is nice but i would struggle to justify the price, you check yourself in, the rooms are modern and comfortable and i had a great nights sleep, The breakfast was disappointing, having to wait 20 minutes for a latte is just not good enough and there were no plates or forks available at the time i arrived. Overall the staff were friendly, and the hotel is clean and modern i just question the Value for Money

10

Brian A Larkin

Oct 21, 2025

·

Stayed 4 nights

Great breakfast

10

Lori

Oct 24, 2024

·

Stayed 3 nights

The most amazing lobby!! The 7th floor bar with beautiful views and the laid back vibe was just added bonus!! Would stay again!

10

Jennifer

May 16, 2025

·

Stayed 8 nights

I purchased a pastry in the coffee shop and when I asked for a fork the cashier retrieved one from under the coffee station and turned her back to me and started rubbing it vigiously in what looked like she was cleaning it. I interupted her by asking what she was doing and said hand it to me. It was indeed dirty. I took it, found a tray of clean cutlery and took a photo of both. Otherwise it was a great hotel for us.

8

Patrick

Nov 17, 2025

·

Stayed 5 nights

Nice room, nice hotel. Rather long queues for breakfast, though.

10

Tracey

May 20, 2025

·

Stayed 1 night

My favourite hotel when in the city for work. The location is perfect for underground access or walking into financial district or an evening walk after work around the tower or down to the river. Loads of owner run little eateries around offering gorgeous food. Citizens food is very good though limited menu but well delivered. Service is always first class and above all the beds are the best nights sleep you will ever have. Also if you like tech you will love being able to change all the lights in your room and open the blinds and curtains from your iPad with simple linking to the tv to watch Netflix or Prime.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $892	14 $644	15 $307	16 $207	17 $241
18 $142	19 $337	20 $534	21 $458	22 $239	23 $194	24 $232
25 $147	26 $192	27 $288	28 $279	29 $193	30 $150	31 $183

Su	Mo	Tu	We	Th	Fr	Sa
1 $155	2 $349	3 $491	4 $479	5 $216	6 $197	7 $230
8 $137	9 $256	10 $399	11 $408	12 $253	13 $164	14 $241
15 $150	16 $261	17 $426	18 $424	19 $278	20 $232	21 $274
22 $127	23 $205	24 $298	25 $325	26 $265	27 $243	28 $317
29 $158	30 $280

citizenM Tower of London

Prices for citizenM Tower of London

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (High Floor)

Room, 1 King Bed, Tower (View)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed

Guest reviews of citizenM Tower of London

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about citizenM Tower of London

Considering this hotel for your London trip?

Prices for upcoming dates