Name: SpringHill Suites by Marriott San Antonio Northwest at The RIM
Address: 18119 Talavera Ridge, Forest Crest, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: US$123–US$284 per night
Rating: 8.43

What guests think

Across reviews of SpringHill Suites by Marriott San Antonio Northwest at The RIM, travelers praise the walkable location by The RIM and Six Flags, friendly and helpful staff, generally clean rooms, and a satisfying breakfast with convenient family-friendly amenities.

Common frustrations include repeated elevator outages and occasional room and bathroom maintenance problems involving showers, doors, and fixtures. Several guests found the room layout inconvenient for families due to sliding bathroom doors with limited privacy and light bleed, and some reported noise from adjacent rooms or hallways. Breakfast is widely appreciated but the area can be crowded, hours feel early to some, and quality and variety are mixed. Expect a convenient, friendly stay near attractions, with modern comforts and some periodic maintenance and crowding trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a pool, a lobby bar, free parking, and guest passes to the large gym next door; many note a safe, well-lit lot with patrols. However, repeated elevator outages caused significant inconvenience during some stays.

Related guest reviews

10

Judjee

25 Mar 2024

·

Stayed 4 nights

The area was safe, quiet and close to dining and shopping areas. The parking space goes around the hotel’s perimeter and well-lighted. The breakfast option was good except that the area needed more seating for busy breakfast times.

6

Melissa

23 Aug 2025

·

Stayed 1 night

The hotel itself was pretty nice. Loved that we got to use LA Fitness facility that was right next door. Sucked getting stuck in the elevator with the kids and then being put on hold for a while until I hung up to call again and cut them off before they put me on hold again.

10

Nicole

13 Aug 2024

·

Stayed 5 nights

Ive got nothing bad to say bout this place. Staff was super friendly, thank you iris n james. Great breakfast in mrning. Great bar in evening. Adrian the bartender is great. Room was super clean. Security patrols the parking lot at night. Pool was a lil small, but when i went there was no one ever in it. Highly recommend this place. Very affordable accomodations. The location was super convenient for shopping and dining out. Nice surrounding area!

10

Jongulon

2 Jun 2025

·

Stayed 1 night

If you stay there you get to use the Lifetime fitness club next door!

2

Natalie

4 Jan 2025

·

Stayed 2 nights

Hotel smelled like sewage in the bathroom to the point we had to go buy air freshener and it continued to smell. Hotel should check it out in case there is something wrong with the toilet. Room 415. Elevator was broken the entire time we stayed and we had to bring our suitcases up 4 flights of stairs. Wouldn’t have minded that if it wasn’t 4 flights to a bathroom you had to hold your nose to use. Overall terrible experience and we wish we had stuck with Holiday Inn

10

Melina

28 Jun 2025

·

Stayed 4 nights

Great hotel! It was in a safe and convenient location. You could walk to most places. The hotel was clean, served breakfast daily, and the pool was perfect! Everyone working was very friendly as well!

4

Scott

26 Dec 2024

·

Stayed 3 nights

The entire time I stayed, the elevators only ran intermittently. One person was stuck for 15 minutes before they got them out. It may have been the holidays but for whatever reason the hotel seemed not too concerned about fixing the problem. They just put signs up and told you to use the stairs.

6

AURORA

8 Jan 2025

·

Stayed 5 nights

They have two elevators in the Hotel. When we arrived (with a lot of luggage) NON of them were working. The hotel includes breakfast but its the same every day (cero variety) and the hours are not convenient if you are staying for vacation. Also, the breakfast area is super small for the number of guests

10

quyen

29 Aug 2025

·

Stayed 3 nights

Great service! Small bar is open every night

10

Katheryn

22 Dec 2024

·

Stayed 2 nights

Beautiful hotel room, i would stay again. Only thing was the elevator was out of service for a good while and we had to walk up 4 flights of stairs with a baby.

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Cleanliness

Many guests found the hotel and rooms very clean, but several reported issues such as bathroom odors, stained or peeling shower floors, and housekeeping frequency or thoroughness varying between visits.

Related guest reviews

6

Aaron

12 Sept 2024

·

Stayed 2 nights

We were really pleased with the room but were disappointed that there was room service only every second day if you asked for it. The breakfast was amongst the worst I’ve had at a hotel. Considering this hotel is a part of the Marriott family I expected a much better breakfast.

2

Natalie

4 Jan 2025

·

Stayed 2 nights

Hotel smelled like sewage in the bathroom to the point we had to go buy air freshener and it continued to smell. Hotel should check it out in case there is something wrong with the toilet. Room 415. Elevator was broken the entire time we stayed and we had to bring our suitcases up 4 flights of stairs. Wouldn’t have minded that if it wasn’t 4 flights to a bathroom you had to hold your nose to use. Overall terrible experience and we wish we had stuck with Holiday Inn

6

Carlos

14 Oct 2024

·

Stayed 7 nights

The clean room was very bad , they just make one time in 7 days and i told at recepcion but they diddnt go anithing

4

Daniel

7 Jul 2025

·

Stayed 1 night

We checked in and the room was not cleaned there was hair in the shower and bathroom wasn’t flushed with a bad smell and I complained multiple times of how noisy it was I didn’t get enough sleep and parking was full

10

Karina

26 May 2025

·

Stayed 2 nights

The property was so clean and the location was great. The staff was so nice and friendly. We enjoyed the room and will be staying again!

10

Deinika

16 May 2025

·

Stayed 2 nights

Hotel was very nice and clean. Beds were comfortable as well. A good selection for breakfast options. Would stay again. My only suggestion to the hotel is get new flooring/tile in the walk in shower. Had stains that appeared to have built up over time.

10

Dianne

19 May 2025

·

Stayed 3 nights

This property was very clean and very well kept. The staff was very friendly and made the check in and check out process uneventful.

4

Samantha

12 Feb 2024

·

Stayed 2 nights

This hotel’s shower head was not clean, was old, the floor in the shower was peeling and it looked like an old run down hotel. It started looking good, hallway was clean, front lobby was clean, room when you walked in was clean but then the bathroom was not the best. Shower water smelled like chlorine, the running boards were dirty and old, the shower same not clean like would’ve expected. And then the door to closet was rubbing against carpet sooooo difficult to open and close, as well as the bathroom door. The bathroom sliding door wouldn’t close all the way, just not what expected to get from Mariott! And then to top it off we bought ice cream and then couldn’t even keep it because no freezer in room & then all the ice locations were out of ice in multiple floor levels. Expected better! Especially for price I paid.

6

Homero

6 Sept 2023

·

Stayed 1 night

Bathroom was dirty…

10

Paige

21 Oct 2025

·

Stayed 1 night

Very clean and the most kind and helpful staff. We were only here for one night but were well taken care of.

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Rooms

Rooms are often described as spacious and comfortable, with practical sofa/trundle setups. However, multiple guests mention small layouts in some units, sliding bathroom doors that limit privacy and let in light, noise from neighbors, and occasional Wi‑Fi issues.

Related guest reviews

10

Joel

23 Aug 2025

·

Stayed 1 night

Staff is excellent. Rooms are comfortable and spacious.

10

Ana

5 Jan 2024

·

Stayed 1 night

Room layout was super convenient for sleeping 6, sofa bed was super practical and convenien, beds very comfortable, two things as feedback when we opened the trundle bed it had on it some kind of crumbles and a cap of a plastic bottle which wasn’t ours as we had just entered the room. And floor shower was some kind of tilted as it folded when showering I liked that they had double waffle stations for breakfast, at the time we had breakfast it was packed but still we could have waffles in a short time I’d like to stay over again, location is pretty convenient

8

Linda

4 Jun 2025

·

Stayed 1 night

Room was small

6

Rebecca

25 Nov 2023

·

Stayed 2 nights

The rooms were clean and breakfast was good. The layout of the room is not good for families. The bathroom has a frosted door and is in front of the beds so if anyone uses the bathroom at night then other people are woken up by the light. Also the bathroom door doesn’t lock. Room would be ok for a couple or an individual.

8

CARLOS EDUARDO

23 Aug 2025

·

Stayed 2 nights

Poor internet

6

Rick

20 Feb 2023

·

Stayed 2 nights

Staff friendly; clean rooms. Poor lighting in rooms; shower flooded the first day (Pan leaking?)!! bathroom door design - allowed light to come through - door right by the bed, thus hard to sleep when someone in the bathroom; poor TV channel selection.

6

Jennifer

4 Sept 2025

·

Stayed 2 nights

Hotel is located near many shopping and dining options. Seemed like a safe area. We were traveling with family for a funeral, so there were 6 of us in one room. Although there were beds for everyone, the room was SO SMALL and didn't have much room for luggage. Also-- the only mirror was in the bathroom (no full length mirror in room), which made getting 6 people ready for a funeral very difficult. The shower had a clear glass door, not a curtain, so when someone was showering, the bathroom sink/toilet were not available for other family members. The room was fine if you are traveling alone or with spouse. Not advisable if you are traveling with a large family.

10

Sandra

7 Apr 2025

·

Stayed 3 nights

Great hotel…large spacious rooms, comfy bed, friendly staff. Very clean with fridge and microwave.

8

LILLIANA

6 Apr 2023

·

Stayed 1 night

Very clean hotel, friendly staff and good breakfast. The only thing we didn't like was the bathroom's door in our king suite room that is hung on a track and does not lock. It looks very pretty but doesn't give much privacy. But overall a very clean and comfortable hotel!

8

Tawana

21 Jul 2025

·

Stayed 2 nights

The staff was nice, courteous and accommodating to guest. Room was clean, cool and quiet….except for the child/children above us were noisey. Jumping as bumping, but we advised the staff and they addressed the issue. It stopped temporarily but good thing there noise was not there doing the night so we slept well the 2nd night. We will be back.

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Service

Service is widely praised as welcoming, professional, and attentive at check-in and throughout the stay, with several shout-outs to specific team members. A few guests experienced unresolved issues or requests not fulfilled.

Related guest reviews

10

Deborah

16 Aug 2024

·

Stayed 1 night

Front Desk Staff was amazing!

10

Khurram

5 Aug 2024

·

Stayed 6 nights

Amazing customer service. The crew is so nice. Superb. Breakfast was really good.

10

Fernando

12 Sept 2024

·

Stayed 1 night

Awesome staff especially the ladies in the morning kitchen staff and front desk ladies they were all so nice and courteous will definitely stay there again

6

Rodrigo

12 Apr 2023

·

Stayed 1 night

No staff, I asked for a crib and the staff member said he didn’t know where it was, also bought something and didn’t receive change as they “didn’t have any”.

10

Gregory

19 Jul 2024

·

Stayed 6 nights

Great staff, comfortable room and great experience.

10

Elias

2 Nov 2025

·

Stayed 2 nights

Very satisfied with this stay the receptionist in the front desk was very welcoming & made us feel at home very professional thank you

10

Jeff

2 Oct 2023

·

Stayed 2 nights

Staff was very friendly and helpful. Location was perfect for our stay. Very close to places to eat and shop.

10

Donna

20 Dec 2024

·

Stayed 1 night

Checkin online and in person was amazing. Iris at the front desk was a dream as a welcoming customer service associate. She was personable, fun, and knowledgeable! Everyone here is very nice!

10

San Juanita

9 Jun 2025

·

Stayed 2 nights

We had a fantastic stay at SpringHill Suites Marriott! From the moment we checked in, the service was top-notch. A special shout-out to Nathan at the front desk—he truly went above and beyond to make sure we were comfortable and had everything we needed. His kindness and professionalism made such a difference in our experience. The hotel was clean, comfortable, and welcoming. We will definitely be coming back and recommending this place to friends and family. Thank you again, Nathan, for making our stay memorable!

10

Paige

21 Oct 2025

·

Stayed 1 night

Very clean and the most kind and helpful staff. We were only here for one night but were well taken care of.

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Location

Excellent location in The RIM area near Six Flags, shopping, and dining; many found it walkable and safe with easy highway access and reasonable drives to downtown and the airport.

Related guest reviews

10

Deborah

27 Dec 2023

·

Stayed 8 nights

Safe area with major attractions. Conveniently located in the heart of many shops and attractions.

10

Elizabeth

29 May 2025

·

Stayed 2 nights

Great location, staff was very friendly, Room was neat and clean

10

Juan

18 Jul 2024

·

Stayed 2 nights

Great hotel in nice, safe location near Six Flags, shopping and dining. Room was nice and beds were comfortable. Nice restroom with good water pressure in walk in shower. AC nice and cold. Worth the $

10

Rob

26 Dec 2023

·

Stayed 2 nights

Excellent location for shopping and dining and close to major highways but still a very quiet location.

8

Cesar

25 Jul 2023

·

Stayed 2 nights

Stay was great, like how there was so many things to do around it. Room was very clean

10

BENNIE

9 Oct 2023

·

Stayed 1 night

This property is positioned in a perfect place close to everything anyone could ever need. An expensive area without the overly expensive price!

10

Victor

25 Sept 2024

·

Stayed 2 nights

Nice location near shopping and good restaurants.

10

Melina

28 Jun 2025

·

Stayed 4 nights

Great hotel! It was in a safe and convenient location. You could walk to most places. The hotel was clean, served breakfast daily, and the pool was perfect! Everyone working was very friendly as well!

10

Edward C

31 Jul 2024

·

Stayed 1 night

Location Location Location!!!!!

10

Mauricio

4 Aug 2025

·

Stayed 3 nights

close to the RIM

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Dining

Breakfast is frequently described as good with decent variety, but several reviews note crowding, early hours, and repetitive or mediocre items; overall impressions are mixed.

Related guest reviews

10

Judjee

25 Mar 2024

·

Stayed 4 nights

The area was safe, quiet and close to dining and shopping areas. The parking space goes around the hotel’s perimeter and well-lighted. The breakfast option was good except that the area needed more seating for busy breakfast times.

10

Anita

22 Jun 2025

·

Stayed 2 nights

Hotel staff was very friendly. The room was very nice and clean. We used the pool with the kids and they enjoyed it. And the free breakfast was good as well, the usual waffles, scrambled eggs, bacon/sausage and cereal/yogurt/oatmeal options.

10

Steven

17 Mar 2025

·

Stayed 1 night

Just stayed one night in town for a party. Great location good free breakfast to cold for swimming but nice area. Room just fine very clean staff very friendly

10

Amanda

12 Jul 2024

·

Stayed 4 nights

I liked everything, the front desk staff was funny and remembered me from day to day. Quick grab and go breakfast sandwiches were great as I have to get to surgery early and still got something to eat! Maids were also very nice, caught one singing while she was cleaning which was nice, obviously happy place to work.

4

Florencio

14 Mar 2025

·

Stayed 3 nights

The floor in the shower was peeling, causing my wife to slip and fall. The tile in the bathroom was also falling apart. Lastly, the breakfast was boring and mediocre at best. Same food everyday. When I brought it up to the hotel staff nothing was done about it. Also, the elevator got stuck on the 4th floor multiple times, and again nothing was done.

6

AURORA

8 Jan 2025

·

Stayed 5 nights

They have two elevators in the Hotel. When we arrived (with a lot of luggage) NON of them were working. The hotel includes breakfast but its the same every day (cero variety) and the hours are not convenient if you are staying for vacation. Also, the breakfast area is super small for the number of guests

10

Eric

1 Sept 2025

·

Stayed 1 night

The breakfast was amazing! Setting up the couch bed was so easy as well!

6

Amy

6 Jul 2024

·

Stayed 1 night

We booked here with the expectation of nice breakfast buffet. Honestly, we would’ve been better off at La Quinta. The pictures posted of the breakfast buffet versus the precooked bacon and eggs we were served are vastly different. I didn’t mind paying a little extra for a nicer hotel with breakfast included but I was upset when we also had to buy breakfast elsewhere. We definitely weren’t going to eat at the hotel! Next time I’ll save money and go elsewhere.

10

Denise

9 Sept 2024

·

Stayed 3 nights

Great breakfast. Friendly staff who are also very helpful.

6

JORDAN

27 Dec 2024

·

Stayed 1 night

Elevators were broken. Not ideal for being on the third floor. Breakfast was ok. Lacking hot chocolate/tea options.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$128
February	US$133
March	US$151
April	US$155
May	US$136
June	US$146
July	US$148
August	US$151
September	US$137
October	US$163
November	US$133
December	US$128

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $215	15 $249	16 $235	17 $179	18 $166	19 $165
20 $158	21 $147	22 $200	23 $284	24 $146	25 $168	26 $199
27 $147	28 $168	29 $187	30 $136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $146	2 $174	3 $178
4 $123	5 $168	6 $211	7 $214	8 $211	9 $262	10 $220
11 $126	12 $126	13 $158	14 $176	15 $169	16 $221	17 $219
18 $125	19 $164	20 $204	21 $179	22 $176	23 $190	24 $222
25 $126	26 $179	27 $169	28 $199	29 $137	30 $156	31 $176

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Monthly average prices

About this property

Location

Room options

King Suite with Trundle Sofa

Queen Suite with Two Queen Beds, Bathtub and Trundle Sofa Mobility Access Hearing Accessible

Queen Suite with Two Queen Beds and Trundle Sofa

King Suite with Bathtub and Trundle Sofa Mobility Access Hearing Accessible

Queen Suite with Two Queen Beds and Trundle Sofa Hearing Accessible

Queen Suite with Two Queen Beds, Roll-In Shower and Trundle Sofa Mobility Access Hearing Accessible

King Suite with Trundle Sofa Hearing Accessible

King Suite with Roll-In Shower and Trundle Sofa Mobility Access Hearing Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

FAQs about SpringHill Suites by Marriott San Antonio Northwest at The RIM

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