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Hilton Garden Inn Key West / The Keys Collection - Room
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Hilton Garden Inn Key West / The Keys Collection


Amenities

  • Swimming pool

  • Laundry service

  • Elevator / Lift

  • Business Center

  • Multilingual Staff

  • Meeting Rooms

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Property description

Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ...
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From

US$178
/ night

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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Hilton Garden Inn Key West / The Keys Collection, guests praise friendly staff, the pool with tiki bar, and a free Old Town shuttle, while also noting dated rooms, recurring maintenance issues, traffic and rooster noise, and added fees.

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Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Dated

Service

Mixed

Location

Convenient

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2

Edward

IAN-logo

2 weeks ago

·

Stayed 2 nights

They put us in the north tower which was disconnected from main area. The room to put it simply was broken. I would have been better off in a Motel 6. Not what you should expect from a Hilton or nearly $300 a night room. The shower had broken heat control. They tried to fix it and the guy lef mud tracks in our room. No one even explained how to get to pool or any other ammenities. Awful experience, really breaks my faith in Hotels.com hotel rating system. Should of asked for a full refund.
They put us in the north tower which was disconnected from main area. The room to put it simply was broken. I would have been better off in a Motel 6. Not what you should expect from a Hilton or nearly $300 a night room. The shower had broken heat control. They tried to fix it and the guy lef mud tracks in our room. No one even explained how to get to pool or any other ammenities. Awful experience, really breaks my faith in Hotels.com hotel rating system. Should of asked for a full refund.

8

Saji

IAN-logo

2 weeks ago

·

Stayed 1 night

We had a pleasant stay. The rooms were very clean and the amenities were very good.
We had a pleasant stay. The rooms were very clean and the amenities were very good.

2

Miranda

IAN-logo

3 weeks ago

·

Stayed 3 nights

The pool was hot as bathtub water and we paid 15 dollars at the bar for a drink and couldn't even drink it
The pool was hot as bathtub water and we paid 15 dollars at the bar for a drink and couldn't even drink it

4

Nancy Carina

IAN-logo

3 weeks ago

·

Stayed 4 nights

Rooms are dark! Worst Hilton I have ever stayed in. The floor tiles were lifted. Our TVs volume did not work. The pool and bar area was nice.
Rooms are dark! Worst Hilton I have ever stayed in. The floor tiles were lifted. Our TVs volume did not work. The pool and bar area was nice.

10

John

IAN-logo

4 weeks ago

·

Stayed 1 night

Yes
Yes

3850 N Roosevelt Blvd, New Town, Key West, Florida, United States of America

Location

In the heart of Key West, Hilton Garden Inn Key West / The Keys Collection is within a 5-minute drive of Key West Tropical Forest and Botanical Garden and Key West Art and Historical Society. This hotel is 1.4 mi (2.2 km) from Key West Golf Club and 2.3 mi (3.7 km) from Smathers Beach.

Key West Tropical Forest and Botanical Garden(0.5 Miles)

Regal Key West(0.8 Miles)

Lower Keys Medical Center(1.4 Miles)

Key West Golf Club(1.4 Miles)

Florida Keys Community College Library(1.5 Miles)

Tennesse Williams Fine Art Center(1.5 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 16:00 to 23:59

Before 11:00


Security deposit

You'll be required to pay the fully refundable deposit for this property.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Parking is available on-site, but guests must contact the property in advance to reserve it. Uncovered self-parking is available for a fee of USD 15 per day, and there are additional charges for RV, bus, or truck parking.


Continental breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately USD 18 for adults and USD 12 for children.


Pets are allowed, with a maximum fee of USD 75 per accommodation, per stay, and a pet deposit of USD 250 per stay. Service animals are exempt from fees.


Check-in is from 4:00 PM to 11:59 PM, and check-out is at 11:00 AM. Late check-out is available for a fee, subject to availability.


The property offers a complimentary area shuttle service to nearby destinations. Details on airport shuttle services are not specified.

The property features elevators, step-free entrances, and wheelchair-accessible facilities including the registration desk, public areas, and some rooms. There is also a wheelchair-accessible pool and fitness center.


The hotel is located in the heart of Key West, within a 5-minute drive of Key West Tropical Forest and Botanical Garden and Key West Art and Historical Society. It is approximately 1.4 miles from Key West Golf Club and 2.3 miles from Smathers Beach.


Yes, there is an outdoor swimming pool available, with access from 6:00 AM to 10:00 PM.


Children are allowed at the property, and the minimum age for children to stay for free is not specified.


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