Name: The Concord Hotel & Suites
Address: 31 Wangapala Road, off 5th Parklands, Parklands, Nairobi, Kenya, Nairobi, Nairobi County, KE
Price range: $89–$96 per night
Rating: 7.65

What guests think

At The Concord Hotel & Suites, many guests highlight friendly, attentive staff, clean and comfortable rooms, and a convenient, generally quiet location near malls, while recurring criticisms mention maintenance and cleanliness issues in facilities and occasional amenity or service lapses.

Several guests praised the breakfast and on-site restaurants, while others found the selection repetitive or menus dated. Facilities such as the pool, gym, and spa are available, yet multiple reviews report closures, equipment faults, cleanliness concerns, or a missed spa appointment. A few reviews cite room or amenity issues like discolored tap water and limited TV choices, but many also describe spacious rooms with comfortable work areas. Overall, expect a business-oriented stay with convenient comforts and occasional upkeep inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, gym, and spa are available. Multiple reviews report maintenance and cleanliness problems (pool closures, faulty machines) and a missed spa appointment, though one guest appreciated the heated pool.

Related guest reviews

6

Manoj

Mar 7, 2023

·

Stayed 4 nights

Nice rooms, Gym equipment was not working

10

Subhendu

Dec 2, 2023

·

Stayed 6 nights

Excellent facility and loved the services offered by the staffs… very cooperative and warm people. Thanks to the management to provide such great hospitality and maintaining the facility in the heart of Business district.

8

Fredrik

Feb 6, 2023

·

Stayed 4 nights

Vi boede på hotellet af to omgange (pause på 2 nætter pga. safari i Masai Mara.) Første gang blev vi taget imod med det samme, fik et stort og fint værelse, men anden gang tog indtjekning nærmere 30 min og vi fik et mindre værelse, selvom vi havde akkurat samme bestilling. Det var lidt dårligt… Bortset fra det var det et stort og fint hotel med god sikkerhed overalt rundt og på hotellet, en fin morgenmadsbuffet med stort udvalg og gode restauranter. Poolen og træningscentret var ikke så stort som vi havde håbet, men sådant er vanskeligt at se ud fra billeder. Lufthavnstransport-chaufføren som er knyttet til hotellet, Peter, var utrolig hyggelig og en mand man kan stole på. Alt i alt et fint og trygt hotel, som vi gerne havde boet på igen. (Næsten) alle ansatte var hyggelige og imødekommende.

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8

Rita

Dec 27, 2023

·

Stayed 5 nights

Stay was good, food and service was good. Only problem is that if you want to swim ( pool was out) and workout … machines have to be fixed .., and maintained…. We stayed for 5 days but no one fixed the pool . We were looking for swimming but very disappointed….

6

HAKATA

Dec 12, 2024

·

Stayed 1 night

Jym , swimming pools, sauna are need to be clean

8

Nancy

Feb 4, 2024

·

Stayed 1 night

excellent friendly staff and very nice facilities

6

John

Jan 9, 2025

·

Stayed 2 nights

The poor was heated which was nice. The water quality was poor (yellow from the taps) and when some of the fittings were first turned on the water gave off a very bad odour. Possible stagnation or legionella issue.

8

Mohammed

Jan 1, 2025

·

Stayed 5 nights

A good hotel which we’ve stayed at a few times as it’s a convenient location for us. It’s away from the hustle and bustle therefore it’s nice and quiet, if you’ve been to Nairobi before you know how noisy it can be in certain places. The rooms are a good size for the price and beds are comfortable. The hotel has everything you need for a comfortable stay but it’s not a ‘holiday’ hotel and amenities like pool and spa are there however it’s more oriented towards a business hotel than a leisure one. If you want to relax and spend time in the hotel for most of the day(s) then it maybe worth looking at other options however they are much more expensive than this one. For the price, it certainly does the job if you want a very comfortable stay whilst you’re out exploring the city and country.

10

ANDRENE

Aug 28, 2023

·

Stayed 4 nights

Great stay overall. Only disappointment is that I had scheduled a massage and the masseuse didn’t show up. Otherwise, the staff is extremely friendly and attentive.

8

Nathan

Aug 26, 2024

·

Stayed 1 night

This is a very nice place. My only complaints would be lack of hot water for the jacuzzi tub, outdated restaurant menus and lack of tv programs other than Indian. The staff was amazing, friendly, knowledgeable and very professional. The rooms were very comfortable and quite. I would recommend this hotel to anyone.

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Cleanliness

Many guests found rooms clean. However, several reported problems such as dirty or torn linens, aging bathrooms, discolored/odorous tap water, and cleanliness concerns in the gym or sauna.

Related guest reviews

10

Sital

Sep 28, 2024

·

Stayed 3 nights

Amazing staff. What a great hotel. Super clean and friendly staff.

8

Patricia Maria

Jul 12, 2024

·

Stayed 1 night

Pessoal educado e atencioso, limpeza ótima. Conta com dois restaurantes, o que propociona conforto. Apenas não gostei da localização, pois além de demorado o trajeto desde o aeroporto, está ao lado de local pouco seguro, com muitas construções precárias e em situação de abandono no entorno.

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4

ENRIQUE

Aug 19, 2025

·

Stayed 2 nights

No es un hotel de 5 estrellas. Su equivalente europeo 3 estrellas. Las instalaciones viejas. El baño horrible, muy viejo con la mampara extremadamente sucia. El desayuno horrible. Poca variedad y la comida muy mala. No recomiendo este hotel lo siento.

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10

Claudio Maria

Aug 9, 2024

·

Stayed 1 night

Pulito, confortevole, personale gentile. C'è un buon ristorante al piano terra. Mi hanno anticipato il check in alle 9.30 anziché le 13.00

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10

Nicola

Oct 29, 2025

·

Stayed 1 night

Stop over from arriving in Kenya late before heading out of the city following morning. Room clean, everything needed & comfy bed

6

John

Jan 9, 2025

·

Stayed 2 nights

The poor was heated which was nice. The water quality was poor (yellow from the taps) and when some of the fittings were first turned on the water gave off a very bad odour. Possible stagnation or legionella issue.

2

Rauf

Jun 25, 2023

·

Stayed 7 nights

Kesinlikle 5 yıldız değil, Resepsiyon ilgisiz ve kötü Sadece Otel Genel Müdürüne, sorunlara gösterdiği yaklaşımdan dolayı teşekkür ediyorum. Temizlik iyi değil, resimlere inanmayın

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2

John

Jan 2, 2025

·

Stayed 1 night

Water from the taps feeding the bath was a deep yellow in colour. excuse given was that this was bore hole water but as a qualified plumber i could tell this was not the real reason. Little used outlets like the douche and the bath in Executive suites deep yellow and smelly due to internal pipe corrosion. Where as toilet water and shower water was almost clear where the pipes have developed a limescale protective layer. The hotel needs to flush little used outlets to prevent Legionella growth and preve t corrosion especially where metal pipework was used that will suffer from dezincification over time. Customers beware Legionella could be an issue at this hotel.

10

Esther Nicole

Oct 18, 2025

·

Stayed 3 nights

Everything was good the staffs are nice and the room is very clean and spacious

6

Aminata

Sep 29, 2024

·

Stayed 3 nights

Linge de chambre tres sales et dechirés

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with several guests noting quiet stays and good workspaces. A few mentioned issues like AC or hot-water glitches, smoke infiltration, limited TV choices, or an isolated internet outage.

Related guest reviews

10

Zahir

Feb 11, 2026

·

Stayed 3 nights

Staff most helpful. Found cigarette smoke from other rooms entering ours thru the air circulation system.

10

Dhruv

Oct 2, 2025

·

Stayed 2 nights

Amazing and very friendly staff and services. Great and a wide selection of food available. Rooms are very well maintained.

10

Nicola

Oct 29, 2025

·

Stayed 1 night

Stop over from arriving in Kenya late before heading out of the city following morning. Room clean, everything needed & comfy bed

10

Einas

Mar 24, 2023

·

Stayed 7 nights

Ideal location close to malls and shops. Safe and quiet area. Pleasant and attentive staff. Great restaurants within the hotel. Spacious and clean room with very comfortable working space.

10

Sheinoor

Nov 24, 2025

·

Stayed 1 night

Staff were helpful and very polite. Room was spacious

8

Mohammed

Jan 1, 2025

·

Stayed 5 nights

A good hotel which we’ve stayed at a few times as it’s a convenient location for us. It’s away from the hustle and bustle therefore it’s nice and quiet, if you’ve been to Nairobi before you know how noisy it can be in certain places. The rooms are a good size for the price and beds are comfortable. The hotel has everything you need for a comfortable stay but it’s not a ‘holiday’ hotel and amenities like pool and spa are there however it’s more oriented towards a business hotel than a leisure one. If you want to relax and spend time in the hotel for most of the day(s) then it maybe worth looking at other options however they are much more expensive than this one. For the price, it certainly does the job if you want a very comfortable stay whilst you’re out exploring the city and country.

10

Esther Nicole

Oct 18, 2025

·

Stayed 3 nights

Everything was good the staffs are nice and the room is very clean and spacious

8

Leilani

Apr 24, 2023

·

Stayed 3 nights

The property was clean and the breakfast buffet had a wide spread to choose from. It was difficult to get reception or guest services on the phone, but beside that it was good. Initially, they didn't acknowledge my VIP status, but as there was an issue with the ac in the room, they were forced to give the upgrade. The rooms are nice, clean and comfortable.

2

Lakshmi

Aug 14, 2025

·

Stayed 1 night

The hotel did not have internet on the August 12 from the time I checked in at 7.30 till next day morning. The receiptionist did not alert during check in that there is no internet. When asked after checkin at about 8 pm, she mentioned that it will be back in 20-30 minutes, i kept following up again at 9.00 pm and at 9.30. It was same answer ... will be back shortly. Finally at 11.30 I was told it is not going to be back. I wish they were honest about it upon checkin so I could have booked my stay at another hotel. I was not able to access emails or do any work without internet. I will not stay at this hotel again.

8

Nathan

Aug 26, 2024

·

Stayed 1 night

This is a very nice place. My only complaints would be lack of hot water for the jacuzzi tub, outdated restaurant menus and lack of tv programs other than Indian. The staff was amazing, friendly, knowledgeable and very professional. The rooms were very comfortable and quite. I would recommend this hotel to anyone.

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Service

Service is frequently described as friendly, helpful, and accommodating, with many staff shout-outs. Some guests reported lapses such as unresponsive reception, loyalty benefits not honored, billing or policy disputes, and a missed spa appointment.

Related guest reviews

10

Dick

Jan 3, 2025

·

Stayed 10 nights

Hotel is located a short distance away from malls and the city pulse. Its a nice place to rest and come back strong. I used Über to travel everywhere. The hotel got a gate and a good pickup point just outside the lobby. Staff was friendly, always a smile no matter what time of the day.

10

Sital

Sep 28, 2024

·

Stayed 3 nights

Amazing staff. What a great hotel. Super clean and friendly staff.

10

Zakaria

May 22, 2024

·

Stayed 5 nights

Amazing property with even better staff. They go above and beyond to make sure you are feeling welcomed.

4

Nabila

Sep 12, 2024

·

Stayed 3 nights

Liked concenience WHat I did not appreicate was the fact the they did no allow two members of my family to freshen up in the room - stating it was POLICY. A complete nonse - And we had to pay for the privilage!!!!!!!!!!!!!!!!!!!! Complete nonsense. They do not care about customer service. Its the almight dollar they worship!!!

10

Zahir

Feb 5, 2026

·

Stayed 4 nights

Staff by a mile. Such friendly, courteous, willing to please and friendly staff. Pleasant ambiance in the hotel. Great location. Good value.

10

Shaheen

Mar 26, 2023

·

Stayed 1 night

We had a last minute booking and I'm so glad we chose this hotel. The staff were excellent. I will definitely come back again.

2

Eric

Feb 26, 2025

·

Stayed 1 night

I was over charged for an extra day almost double

8

Leilani

Apr 24, 2023

·

Stayed 3 nights

The property was clean and the breakfast buffet had a wide spread to choose from. It was difficult to get reception or guest services on the phone, but beside that it was good. Initially, they didn't acknowledge my VIP status, but as there was an issue with the ac in the room, they were forced to give the upgrade. The rooms are nice, clean and comfortable.

2

Lakshmi

Aug 14, 2025

·

Stayed 1 night

The hotel did not have internet on the August 12 from the time I checked in at 7.30 till next day morning. The receiptionist did not alert during check in that there is no internet. When asked after checkin at about 8 pm, she mentioned that it will be back in 20-30 minutes, i kept following up again at 9.00 pm and at 9.30. It was same answer ... will be back shortly. Finally at 11.30 I was told it is not going to be back. I wish they were honest about it upon checkin so I could have booked my stay at another hotel. I was not able to access emails or do any work without internet. I will not stay at this hotel again.

4

Akshat

Feb 28, 2025

·

Stayed 3 nights

Overall service and behaviour has declined. As a gold member I am entitled for free room upgrades and complimentary late check out but none was provided to me.

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Location

Generally convenient for malls and business areas, with several noting a quiet and safe setting. One reviewer disliked the surrounding area and the longer transfer from the airport.

Related guest reviews

10

Dick

Jan 3, 2025

·

Stayed 10 nights

Hotel is located a short distance away from malls and the city pulse. Its a nice place to rest and come back strong. I used Über to travel everywhere. The hotel got a gate and a good pickup point just outside the lobby. Staff was friendly, always a smile no matter what time of the day.

8

Patricia Maria

Jul 12, 2024

·

Stayed 1 night

Pessoal educado e atencioso, limpeza ótima. Conta com dois restaurantes, o que propociona conforto. Apenas não gostei da localização, pois além de demorado o trajeto desde o aeroporto, está ao lado de local pouco seguro, com muitas construções precárias e em situação de abandono no entorno.

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10

Subhendu

Dec 2, 2023

·

Stayed 6 nights

Excellent facility and loved the services offered by the staffs… very cooperative and warm people. Thanks to the management to provide such great hospitality and maintaining the facility in the heart of Business district.

10

Dawoodi

Jul 5, 2024

·

Stayed 3 nights

Nice, convenient

10

Zulfikar

Sep 10, 2024

·

Stayed 4 nights

Lovely nice clean hotel; location for us was important Breakfasts excellent room comfortable clean welcoming thank so much for making our stay so happy and enjoyable Asante Sana

8

Saharia

Nov 19, 2024

·

Stayed 2 nights

It was located near the area I needed to be.

10

Einas

Mar 24, 2023

·

Stayed 7 nights

Ideal location close to malls and shops. Safe and quiet area. Pleasant and attentive staff. Great restaurants within the hotel. Spacious and clean room with very comfortable working space.

10

Zahir

Feb 5, 2026

·

Stayed 4 nights

Staff by a mile. Such friendly, courteous, willing to please and friendly staff. Pleasant ambiance in the hotel. Great location. Good value.

8

Mohammed

Jan 1, 2025

·

Stayed 5 nights

A good hotel which we’ve stayed at a few times as it’s a convenient location for us. It’s away from the hustle and bustle therefore it’s nice and quiet, if you’ve been to Nairobi before you know how noisy it can be in certain places. The rooms are a good size for the price and beds are comfortable. The hotel has everything you need for a comfortable stay but it’s not a ‘holiday’ hotel and amenities like pool and spa are there however it’s more oriented towards a business hotel than a leisure one. If you want to relax and spend time in the hotel for most of the day(s) then it maybe worth looking at other options however they are much more expensive than this one. For the price, it certainly does the job if you want a very comfortable stay whilst you’re out exploring the city and country.

10

Hidde

Jun 14, 2024

·

Stayed 4 nights

Great hotel would highly recommend for Business travelers

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Dining

Many guests praised the breakfast and on-site restaurants. Others found the selection repetitive or, in one case, poor, and a few noted dated menus.

Related guest reviews

8

Delroy

Dec 4, 2024

·

Stayed 6 nights

Friendly and helpful front desk staff. Good variety of breakfast options. Overall an enjoyable stay. I would definitely stay at the Concord again.

10

Kevin

Feb 14, 2023

·

Stayed 4 nights

The hotel is lovely and the staff is very friendly. However they could do with a variety of breakfast not the same thing every day.

4

ENRIQUE

Aug 19, 2025

·

Stayed 2 nights

No es un hotel de 5 estrellas. Su equivalente europeo 3 estrellas. Las instalaciones viejas. El baño horrible, muy viejo con la mampara extremadamente sucia. El desayuno horrible. Poca variedad y la comida muy mala. No recomiendo este hotel lo siento.

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10

Zulfikar

Sep 10, 2024

·

Stayed 4 nights

Lovely nice clean hotel; location for us was important Breakfasts excellent room comfortable clean welcoming thank so much for making our stay so happy and enjoyable Asante Sana

10

Joshua

Jun 10, 2024

·

Stayed 6 nights

Had an amazing stay but food need to improve it’s too routine and predictable

10

Claudio Maria

Aug 9, 2024

·

Stayed 1 night

Pulito, confortevole, personale gentile. C'è un buon ristorante al piano terra. Mi hanno anticipato il check in alle 9.30 anziché le 13.00

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10

Kenny

Mar 14, 2023

·

Stayed 2 nights

Food at breakfast and dinner restaurants were surprisingly good. If I were to return to the city I would stay here again.

8

Martin

Jan 6, 2025

·

Stayed 6 nights

I would like to appreciate Evelyn and Nicholas at the breakfast, very courteous and excellent customer service. Thank you! Ian at the front desk was pleasant too. Good hotel to stay, I would definitely recommend it.

10

Einas

Mar 24, 2023

·

Stayed 7 nights

Ideal location close to malls and shops. Safe and quiet area. Pleasant and attentive staff. Great restaurants within the hotel. Spacious and clean room with very comfortable working space.

8

Leilani

Apr 24, 2023

·

Stayed 3 nights

The property was clean and the breakfast buffet had a wide spread to choose from. It was difficult to get reception or guest services on the phone, but beside that it was good. Initially, they didn't acknowledge my VIP status, but as there was an issue with the ac in the room, they were forced to give the upgrade. The rooms are nice, clean and comfortable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$86
February	$85
March	$84
April	$82
May	$85
June	$83
July	$123
August	$104
September	$95
October	$86
November	$90
December	$87

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $90	3 $90
4 $89	5 $90	6 $90	7 $94	8 $90	9 $90	10 $90
11 $90	12 $90	13 $92	14 $94	15 $92	16 $96	17 $90
18 $96	19 $90	20 $90	21 $90	22 $94	23 $90	24 $90
25 $94	26 $90	27 $94	28 $90	29 $90	30 $90	31 $90

The Concord Hotel & Suites

Prices for The Concord Hotel & Suites

Monthly average prices

About this property

Location

Room options

Superior Room

Executive Suite

Deluxe Suite

Penthouse

Guest reviews of The Concord Hotel & Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about The Concord Hotel & Suites

Considering this hotel for your Nairobi trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $90	22 $90	23 $90	24 $90	25 $90	26 $90
27 $89	28 $94	29 $90	30 $94