Holiday Inn Club Vacations Galveston Seaside Resort

Me and my husband come to celebrate ours 2 yrs anniversary. We enjoyed it. Very nice and clean. The stay I’m at is huge 2 bedrooms. Me and my husband have plenty of space to enjoy . The only thing we not very happy is we booked too close to our trip so we couldn’t get the stay right at the beach. We have to walk across the street. About 10 min to the beach. We don’t have the access to get to the pool right on the beach

The property and staff were amazing.y family lives the infinity pool and hot tub. The area was clean and the view of the ocean was perfect. Ocean access was easy. The room itself met our needs and having a full kitchen was nice. Overall we loved our vaca and would easily return to this same property.

The property listing on Expedia was misleading. The hotel prominently shows photos of an infinity pool, but access to this pool is restricted only to “Signature” level guests. Regular guests cannot use it, and this important limitation was not disclosed at the time of booking. I booked based on these photos and felt misled when I learned about the restriction. When I raised the issue with Expedia, they dismissed my complaint, saying the property “does have a pool and the pool is open,” even though the advertising was deceptive. Open pool is not the same as available pool. Because of this experience, I have filed formal complaints with the Better Business Bureau and with the Federal Trade Commission / Attorney General regarding deceptive advertising practices.

I should've read the reviews. I chose this hotel for the pool in the pictures and only on arrival we learnt that we didn't have access to this pool because we didn't book a signature room. What a bummer. Other than that we had a great stay. Well maintained and equipped mini golf course and tennis courts that we used, nice and quiet beach with private shaded parking. Well equipped kitchen as well.

Beautiful, spacious room that looked to be recently remodeled. The beds were SUPER comfortable, including the pullout, which was a nice surprise. We loved the pools and the convenient beach access. There are very few dining options close by, but we really wanted a quiet, relaxing stay, so we just brought our own food. Just be prepared for some pressure when you check in to attend a timeshare presentation. We declined, and had to say it a few times before they let up. But after that, no issues for the rest of the stay, and every staff member we encountered was so friendly and polite.

The balcony view over the bay was awesome. The infinity pool on the seaside is also cool and there’s a bar at the pool and two hot tubs. Our roommate of smelled like mold. It we dealt with it. The toilet handle broke and they repaired it right away.

Clean property, only issue only 1 elevator working.

This property is VERY quiet with no dining and shopping options within walking distance. The kids enjoyed the putt-putt and ping pong (apart of the $10/day resort fee). Pool/spa was very nice however the swim up bar was closed our entire stay. We also stayed @ the Signature Collection with the infinity pool and found it hard to get loungers as others from the property across the street where using the chairs. The inifinity pool was for Signature guests only but not enforced. The room and views for our Signature room were great, VERY large accommodations. Unfortunately we paid for this room for the in room laundry. Upon wanting to use found the washer full of black mold. We ran the cleaning cycle twice and bought bleach to try and clean, nothing worked. The mold was embedded into the machine. They gave us a key card for the room next door, also FULL of mold. We then had to load and drive our laundry across the street to the other location. These were very small and always full. This was a disappointment after having paid for the in room laundry. The dryer was also so packed with lint that the screen catcher wouldn't fit. My husband had to use the kitchen tongs and the vacuum to try and clean it out so we could at least use the dryer. Don't plan to do laundry in a Signature room. Finally, they try to sell you a timeshare @ check in. I told them the first day we were not interested and they again called the next day to the room to try again.

We booked this property as a getaway for a few days. My past experiences with Holiday Inn Club vacations has been good until now. This property is misrepresented through pictures on their homepage. The infinity pool shown is only for members of their timeshare program. There are multiple buildings without elevators available, meaning you have to use stairs. This is not well represented in their information until you get to the property. The front desk agent did change us to one of the only properties with an available elevator due to my disabled Mother-in-Law being with us. The beach access is quite a walk. We chose to drive instead down to a state park and use their beach access. Overall this was a disappointment for our stay. I would expect better from a major company such as IHG. We will be choosing to stay at the other Club Vacations property in Galveston next time.

The shower didn’t work! The elevators didn’t work! Staff didn’t bring towels! Mini Golf and other amenities are run down and not at all what they are shown to be on the pictures.

Very clean and nice facility. Staff was excellent

Love the property on the beach and everyone on the staff was friendly and helpful. However after the second night we found several bed bugs in one of the rooms. We were quickly moved to other room and told someone in management would get with us on a possible credit. No one from management ever called or made an any effort to contact us. So very disappointed in management considering how helpful the staff was. I‘f fire the manager for not contacting people who have issues. Just common s business sense.

Very clean accommodations and professional staff,expectations met.

Everything clean

Clean, luxurious room with all the amenities you could want, gorgeous views

There was very bad smell from sewage coming into the hotel room. It was unbearable.

Quiet with beach access. Incredibly clean room and friendly staff. Kid/baby friendly. We will definitely be back!

This is a lovely property. The ocean front suite needed a deep clean. Windows were very dirty. Patio needed to be washed down. There is only basic cable and no movie options. That being said, the location on the beach is incredible. Lovely for walks and perfect part of the Galveston beach with little traffic and plenty of open sands. The suite itself was nicely decorated and well equipped.

Staff friendly rooms clean... The only complaint I really have is the couches need to be cleaned on a regular basis. Me and my hu itched the whole time we were there

The property was immaculate!

The room was very beautiful and lovely. The view of the ocean, the sunrise and sunset was just what I paid for. Signature rooms, are worth every expense, to be able to experience, every comfort that comes with the purchase. Treat yourself ❣️

Exactly as pictured, well worth the price for me. Quiet comfortable setting...they seemed to anticipate my every need.

The room was big and felt like home, love the kitchen area and balcony area. Clean bathroom and very spacious. Will recommend.

The tv had a broken wire and we werent able to use any of them the first night. Blake, the gentleman who fixed the issue was polite, professional, and a good employee for the company. Other than that the stay was great

The hostesses were absolutely amazing upon check-in. The 2 bedroom apartment was more spacious than I thought. The double shower was the one of the best amenities ever. And my bedroom balcony was a bonus. Loved watching the sunrise.

Beautiful, spacious room that looked to be recently remodeled. The beds were SUPER comfortable, including the pullout, which was a nice surprise. We loved the pools and the convenient beach access. There are very few dining options close by, but we really wanted a quiet, relaxing stay, so we just brought our own food. Just be prepared for some pressure when you check in to attend a timeshare presentation. We declined, and had to say it a few times before they let up. But after that, no issues for the rest of the stay, and every staff member we encountered was so friendly and polite.

The room was nice a spacious. The grounds had a lot of activities.

Very beautiful unit; great views, excellent staff.

It was absolutely wonderful! The villa was huge! Private patio and the best view! Loved waking up and seeing the ocean.

Only complaint was AC didn’t cool the room, and the fire alarm kept going off.

Very clean and nice facility. Staff was excellent

Staff seemed unmotivated. I arrived 10 minutes before the front desk closed and the 5 people behind the desk wanted me to wait until after the front-desk closed to check in with security because it was going to be an inconvenience to their closing process.

Upon check in, they make you go to the vacation center check in counter to activate your room key. That is were they try and get you to commit to a sales pitch by offering you free tickets and such. It is a very uncomfortable situation! The sales pitch meeting is apparently 90 minutes and you have to attend in order to get the free tickets. They hold $30 non-refundable if you decide not to attend. Also, you can not use the negative edge pool or anything else in the Signature Building unless you have a room in that building. The experience was just ok. Will not stay there again.

Took and hour and a half to after check in to get my room. When I got to the “room” they gave me it was occupied room key and walked in on people’s stuff. Had to go back to the main office to get it fixed, no apology. Get into the room and there was a dried brown mess on the floor, who knew what it was. Took my daughter to take a bath to find the mini bottles of shampoo were already half used, reused from the last guest I am assuming. Went to the front office to tell them the issues, front desk ladies where on their cell phones rather than trying to help. Told one lady the issues and she told me I had to talk to the other. While I waited on them for 15 minutes the First Lady talk to the other lady about things she saw on Facebook. Then the lady they said could “help” just wrote this issue on a sticky note saying they couldn’t do anything about compensation but they’d have their supervisor call in the morning. Why couldn’t the first woman do that!? Wasting MORE of my time on my vacation I worked hard to earn, on their mistakes. Came back to our room after dinner to find they didn’t fix the nasty mess until the next afternoon, or shampoo. The supervisor called the next morning saying they would refund the deposit, and I reminded them for shampoo (still didn’t get any). Just bought my own, shouldn’t have to tell them a third time. TV didn’t work in the living room which was annoying. Just a crappy experience and would never visit this location again.

This place really blew my expectations. The room was definitely worth the money. Would go back for sure. Staff was super friendly too.

The tv had a broken wire and we werent able to use any of them the first night. Blake, the gentleman who fixed the issue was polite, professional, and a good employee for the company. Other than that the stay was great

I enjoyed my stay. Our signature room was exceptional. Our fridge was not working and when we called, help arrived within the hour. They couldn't repair it and promptly replaced it. Great service done with a smile. I plan on booking another stay soon. (I hope all of the elevators are soon in working order, the only hiccup)

I found this resort late in the evening and booked a room for my family of 6. There was a mixup with the booking and the room I reserved was actually not available! Mikey at the front desk called to inform me while I was en route. He was working alone, but he took a lot of time determined to find us accommodations! He was also so pleasant. He was able to put is in a great room with 2 separate bedrooms - 1 king & 1 queen - and a very comfy sleeper sofa in the living room! We also had a full kitchen for cooking and TVs in each room! We had access to the beach and the resort had great amenities!

Loved we had separated rooms and when we needed a crib they delivered after 9 pm!

Beautiful, spacious room that looked to be recently remodeled. The beds were SUPER comfortable, including the pullout, which was a nice surprise. We loved the pools and the convenient beach access. There are very few dining options close by, but we really wanted a quiet, relaxing stay, so we just brought our own food. Just be prepared for some pressure when you check in to attend a timeshare presentation. We declined, and had to say it a few times before they let up. But after that, no issues for the rest of the stay, and every staff member we encountered was so friendly and polite.

Looks are deceiving. The photo on the main page for this hotel looks phenomenal but we didn't get to stay in that building, we weren't beachfront and we paid a higher price because we thought we had this building on the beach. We were across the highway. The stay was cute and new and clean but no hot water and noisy. Could hear through ceiling and walls. Very disappointed. Also nowhere near anything to do, eat, or see. Hard with a lot of kids and no car. Lyft and Uber were very hard to get that far out. Be aware if wanting to stay here what you are actually getting.

It was a short stay but room was great! Location was pretty far from food or amenities.

Wry nice location just far enough away from the downtown area so it was peaceful and relaxing.

It was right on the beach!

The layout of the property, and the location was very nice.

Right on the beach. Beach was quiet. Pools ok , one more kid friendly across street. Full kitchen great but no close by grocery stores. Room and beds were great.

Not what was advertised, shows a pool on the edge of the beach with a dining area. Property is on the other side of the road away from the beach. A long walk from the beach. No eating area, no bar. The main photo they use is of another Holiday Inn that is a separate facility according to the staff across the road on the beach side

Quiet place far from downtown

The pictures online show the “signature” building, and the signature pool, both of which my reservation did not have access too. I made this reservation based on the building and the pool shown in the pictures, so that I didn’t have to cross a busy road to get to the beach with little kids… so I was disappointed that I didn’t even have access to those things. I had to cross a busy road to get to the beach, which is what I was trying to avoid with little kids.

An amazing place to just sit back and relax. Condo unit was well appointed. Comfy bed. Off the beaten downtown Galveston path.

Wish more dining options available.

It was a short stay but room was great! Location was pretty far from food or amenities.

Booked the room and thought it came with free breakfast. The room, pool was not at all what the pictures showed. Thought we were on the ocean side of seawall and was not. Talked to 2 more groups of people and they thought the same thing. The staff was very friendly and the rooms were nice. Just not what we were under the impression we booked… looks can be deceiving !!!

Not what was advertised, shows a pool on the edge of the beach with a dining area. Property is on the other side of the road away from the beach. A long walk from the beach. No eating area, no bar. The main photo they use is of another Holiday Inn that is a separate facility according to the staff across the road on the beach side

The only bad thing about our stay was the oven in the restaurant was broken the entire time of our stay. You do have to leave off the property to eat when that happens. But EVERYTHING is was amazing. Room and service on the property were nice. The infinity pool and being right on the beach was right was we expected and needed. Splurge for the signature rooms as they are right on the beach. The other rooms at the property are across a busy street. The signature rooms are all upgraded and tons of space for multigenerational vacations like ours. Would come back again!

Stay was great. I just wish the pool bar was open more. Every time I go, it's ony open a few hours 1 day on the weekend.

We enjoyed the property! This hotel is on the beach and can conveniently walk from your condo. The pool was also a great time and had a bar with friendly staff and bartenders! Great place for the family!!!

We planned a stay cation in Galveston. The pool at this property caught my attention when looking for a hotel. We're a party of 6 and breakfast is also a plus! Our room was perfect! It was a two bedroom suite with a pullout bed. The disappointment was the amenities. Turns out there was no breakfast included and the beautiful infinity pool is for Signature Members only. The pool photo is the first one shown when this hotel is searched online. It was very deceiving and extremely disappointing. We only had access to a simple rectangular pool where sand covered the bottom and the steps were slippery and slimy. So if you are drawn to the property for the pool don't fall for it like I did!

Beautiful, spacious room that looked to be recently remodeled. The beds were SUPER comfortable, including the pullout, which was a nice surprise. We loved the pools and the convenient beach access. There are very few dining options close by, but we really wanted a quiet, relaxing stay, so we just brought our own food. Just be prepared for some pressure when you check in to attend a timeshare presentation. We declined, and had to say it a few times before they let up. But after that, no issues for the rest of the stay, and every staff member we encountered was so friendly and polite.

Love the ocean view of the Signature rooms. Awesome time. Just a shame that cafe/bar is not open earlier/longer.