Name: Cielo Maya Beach Tulum
Address: Tankah III, Mza 3 Lt. 36, Tulum, Quintana Roo, Mexico, Tulum, Quintana Roo, Mexico
Rating: 8.53

Guest reviews

8.5

Fabulous

Based on 552 verified reviews

Who stays here?

Couple

71%

Family

15%

Group

12%

What guests think

AI-generated summary based on recent guest reviews

Across reviews of Cielo Maya Beach Tulum, travelers praise the friendly staff and quiet, scenic beachfront, while noting the remote location with a very bumpy access road, rocky or sargassum-prone shore, and occasional issues with power, hot water, or AC.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Kay

7 Mar 2026

·

Stayed 2 nights

Ideal quiet beach hotel. Small, personal friendly staff, lovely beach (yes, there are rocks but go to the end of the dock to avoid them), free snorkle gear and kayaks, a cenote just a 5 minute walk away for an interesting swim as well as a scenic beach bar/cafe. Restaurant in hotel next door as well as the cafe at Cielo (I recommend the coconut shrimp) especially with room service so you can eat on your beachside balcony. Be sure to get one of the 4 beachfront suites. Conviently located for viewing the ruins and cenotes either by car or taxi.

10

Chele

17 Feb 2026

·

Stayed 2 nights

Staff was incredible, room was immaculate. Beautiful view.

4

Jennifer

15 Feb 2026

·

Stayed 7 nights

Air conditioner was broken fixed on Tues. but was not fixed had to come back Thursday, still did not functioning properly could not turn up or down or on or off. Breakfast very limited and nothing great. No juice included. Beach small but nice. But ocean water Dark and seagasum seaweed. Love love love Mexico have been coming here for vacations for 40 years, but not so much this hotel. This is not a 9 star place!!! Must have a car!

8

Ruth

13 Feb 2026

·

Stayed 2 nights

Room was clean and tidy, staff seemed good, at check they tried to charge me full charges but I had already deposits on the 2 rooms in advance, they said no so were going to charge me, then i persisted that I had already paid on January 15, they then checked their paper files and it was stapled right on the papers, so not hAPPY ABOUT THAT iF i HADNT PERSISTED they wouldnt have checked

8

jasmyne

13 Feb 2026

·

Stayed 1 night

The staff were great, very kind. We were upgraded to an ocean front view, highly recommend waking up to the sun rise! However the upgrade to the better view meant we went from a two queen room to a king and a sofa. Otherwise it was great

Tankah III, Mza 3 Lt. 36, Tulum, Quintana Roo, Mexico

Location

When you stay at Cielo Maya Beach Tulum in Tulum, you'll be on the waterfront, just steps from Soliman Bay and 12 minutes by foot from Tulum National Park. This beach hotel is 6.4 mi (10.3 km) from Tulum Mayan Ruins and 9.8 mi (15.8 km) from Tulum Beach.

Soliman Bay(0.1 Miles)

Cenote Manatí(0.1 Miles)

Tulum National Park(0.6 Miles)

Jaguar Park(0.8 Miles)

LabnaHa Ecopark Adventures(2.6 Miles)

Maya Adrenaline(2.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 21:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM to 9:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

Yes, a roundtrip airport shuttle is provided for a surcharge of USD 140 per vehicle (one way), available 24 hours.

The property features step-free entrances and wheelchair-accessible facilities in public areas, but specific details about room accessibility are not provided.

The property is located on the waterfront, just steps from Soliman Bay and 12 minutes by foot from Tulum National Park. It is approximately 6.4 miles from Tulum Mayan Ruins and 9.8 miles from Tulum Beach.

Yes, there is an outdoor swimming pool available, and it is seasonal.

Children are allowed at the property, and there is no minimum age for children to stay for free.

Cielo Maya Beach Tulum

Amenities

Property description

Book on Vio