Name: The St. Regis Kanai Resort, Riviera Maya
Address: Paseo Kanai 15, Maroma, Playa del Carmen, Solidaridad, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 9.1

Guest reviews

9.1

Superb

Based on 77 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, The St. Regis Kanai Resort, Riviera Maya is praised for striking modern architecture amid mangroves, spacious and luxurious rooms, and attentive staff, creating a calm, upscale atmosphere that many travelers describe as ideal for unwinding.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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10

Javier

6 Apr 2026

·

Stayed 6 nights

Excelente!!!

10

PAOLA A

19 Jan 2026

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Stayed 5 nights

This was our second time at the St. Regis Kanai (we went last year as well), and it was excellent yet again. The rooms are gorgeous, very spacious, and very clean. The butler service is stellar (Rafael and Dali are top-notch) and all the staff is wonderful. All are very polite, friendly, and professional. The food delicious (Toro is our favourite) The pools are so beautiful (there is one adult only pool, but we did not visit it) It is a family friendly resort, so there were children around the pools. All were very well behaved. Only negative is the price of wine. Very, very expensive. So much so that we only ordered one glass of wine the whole week; a rose given it was the least costly of all the wines. Beer prices were very reasonable and cocktails (very delicious) were on par with prices found in high end city restaurants and cocktail bars. It is an absolutely incredible resort that is perfect for a special occasion trip.

6

Burdette K.

22 Dec 2025

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Stayed 5 nights

Staff exceptionally kind and helpful. Grounds and architecture beautiful. Architecture also results in forever walks anywhere.We are walkers. Food is wonderful. Downside is everything is crazy expensive and nothing complimentary even room water. Two small yogurts and a small sandwich is USD 50 with tip. Room light switches are insanely bad. Almost empty most the week and beach crowded with workers. No room upgrade despite an empty building. Elevators so dark it’s creepy. Despite the wonderful staff and architecture I would never recommend this hotel especially given the 5 star price.

10

Humberto

22 Dec 2025

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Stayed 4 nights

Butler service is fantastic. Andre’s, Kevin & Sebastian were always attentive and addressed any request or concern upon notification. Much appreciated!

10

Jeryl

20 Dec 2025

·

Stayed 4 nights

Superb hotel and wonderful location.

Paseo Kanai 15, Maroma, Playa del Carmen, Solidaridad, Quintana Roo, Mexico

Location

With a stay at The St. Regis Kanai Resort, Riviera Maya in Playa del Carmen, you'll be 4.9 mi (7.9 km) from El Camaleón Mayakoba Golf Course and 6.6 mi (10.6 km) from Gran Coyote Golf. This beach hotel is 9.8 mi (15.8 km) from Quinta Avenida and 11 mi (17.7 km) from Playa del Carmen Maritime Terminal.

Maroma Beach(0.1 Miles)

Virgen Beach(0.1 Miles)

Paradise Beach(0.5 Miles)

Tres Rios Ecopark(3.7 Miles)

El Camaleón Mayakoba Golf Course(4.9 Miles)

Playa Paraiso Golf Course(5.9 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free valet parking is available on-site.

Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee, approximately MXN 40 to 50 per person.

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property offers limited wheelchair accessibility, step-free entrances, and wheelchair-accessible facilities in public areas. However, specific details about room accessibility should be confirmed with the property.

The property is located in Playa del Carmen, approximately 4.9 miles from El Camaleón Mayakoba Golf Course and 6.6 miles from Gran Coyote Golf. It is also about 9.8 miles from Quinta Avenida and 11 miles from Playa del Carmen Maritime Terminal.

Yes, the property features 5 outdoor pools, including a heated pool, and a children's pool. Pool access is available from 7:00 AM to 7:00 PM.

Children are welcome at the property, and kids can stay for free up to a certain age, which is not specified. Families can enjoy amenities such as a Kids Club.

The property offers rollaway beds for a fee of MXN 85 per night. Guests are encouraged to request extra beds in advance, as availability may vary.

The St. Regis Kanai Resort, Riviera Maya

Amenities

Property description

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