Leman Locke

Really great stay as always - staff are super friendly and helpful. Great to have an apartment in the city when travelling for work

We had a lovely time. Great location, amazing size of suite and everything you could need. The only negative was that there was a smell of damp on the the bedding and some towels. Lovely staff, both at reception and in the cafe. Would definitely come again and recommend to others.

There was only one lift working ... to serve 22 floors. Long wait to go up or down

I’m indeed VERY disappointed with my choice of booking this place for my very first 4 nights in UK and I can’t tell how much I regret that I actually paid 1.2k CAD for enjoying nothing in here.The only positive side is maybe the location. Other than that, save your money and go with other places. 1)The room wasn’t propyerly cleaned and it’s disgusting to see those dirt and stains on the coach(I couldn’t even look at it during my stay)! it is unbelievably disrespectful and unethical of them to offer the customers with such poor conditions of staying 2)The ventilation in the room is very loud as confirmed in some other people’s reviews 3)The sink in the bathroom is obviously clogged as the water runs very slow. The glass-door of the bathroom does not close properly, so the water easily leaks out, and they just put a towel there as a solution. 4) Even some lights in the room don’t work properly! 5) Don’t expect items such as hair dryer to be provided in the bathroom. 6) they don’t provide room cleaning services unless you’re staying for a week or longer. 7) No phone in the room, that means if you want to talk to front desk, you either have to make international call using your own phone (and they never answer your calls) or you just have to go downstairs. Finally, I must say this to whoever the owner of this place is- BE MORAL IN YOUR BUSINESS! Instead of improving the quality of the business, I see you have been denying people’s true review of their stays. Unbelievable！

Nice clean, large room, with kitchen and dining table. Noisy water pipes which screetch in the morning when other hotel occupants get up. Reception desk crowded and long waits to speak to staff. Lift out of order - long 15 min waits for upper floors (not great if you are on the 12th floor!) . Small coffee/cafe area as a breakfast option. Not great if you have allergies or children as there are no nut free options and limited seating. Also note the 3pm check in time which is quite late, the positive to this is the later 12pm check out time.