Name: Ortea Palace Hotel, Sicily, Autograph Collection
Address: Via Nazario Sauro s.n., Syracuse, Italy, Syracuse, Sicily, Italy
Rating: 8.93

Guest reviews

8.9

Fabulous

Based on 738 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Ortea Palace Hotel, Sicily, Autograph Collection is praised for its prime Ortigia location, striking historic building with elegant common areas, and especially warm, attentive staff that often elevate stays with thoughtful service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Cari

3 weeks ago

·

Stayed 3 nights

The in-room WiFi wasn’t working and they said it wouldn’t be working. That the in-room was a third party and they had no control!! Out coffee table was about to fall apart. Maintenance did come to try and save it but they couldn’t. So we had to live with it for the duration of our stay. The bar was never staffed and we had to go search for someone to assist. This is not a 5 star or 4 star hotel. It is in desperate need of help

10

Craig

Feb 5, 2026

·

Stayed 2 nights

The hotel itself is a beautiful building with an interesting heritage as the main post office. The location is excellent offering a great starting point for a walking tour of Ortigia. Great stay.

10

Walter

Jan 14, 2026

·

Stayed 3 nights

Great hotel, great service. Well located,

8

Michael Joseph

Nov 14, 2025

·

Stayed 4 nights

Excellent staff and lication

6

Clifford

Nov 13, 2025

·

Stayed 3 nights

Beautiful hotel, but lacks service. We had several issues with the hotel from being locked in the bathroom (they had to break the door to open) to another room flooding out. It was all handled, but no apology from the managment or anything. Wrote hotel and only received an immediate response from Marriott, not Ortea.

Via Nazario Sauro s.n., Syracuse, Italy

Location

A stay at Ortea Palace Hotel, Sicily, Autograph Collection places you in the heart of Syracuse, steps from Ionian Sea and Antico Mercato. This luxury hotel is 10.2 mi (16.5 km) from Fontane Bianche Beach and 0.1 mi (0.1 km) from Lungomare di Ortigia.

Ionian Sea(0.1 miles)

Antico Mercato(0.1 miles)

Lungomare di Ortigia(0.1 miles)

Temple of Apollo(0.2 miles)

Santa Lucia Bridge(0.2 miles)

Porta Marina(0.4 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available at the hotel, with valet parking offered at a fee of EUR 50 per day. Limited parking spaces are provided on-site.

Continental breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 30 per person.

Pets are allowed at the hotel, with a maximum of one pet per accommodation. A pet deposit of EUR 50 per stay and a pet fee of EUR 50 per accommodation, per stay apply. Service animals are exempt from fees.

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Airport shuttle services are available for a surcharge. Guests can arrange the transfer directly with the hotel.

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific accessibility details for rooms and bathrooms are not provided.

The hotel is located in the heart of Syracuse, just steps from the Ionian Sea and Antico Mercato. It is approximately 10.2 miles from Fontane Bianche Beach and 0.1 miles from Lungomare di Ortigia.

Children are allowed at the hotel. One child aged 4 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Ortea Palace Hotel, Sicily, Autograph Collection

Amenities

Property description

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