Holiday Inn Express & Suites Dallas NE Arboretum
US$87
/ night
Avg. for September
Prices for Holiday Inn Express & Suites Dallas NE Arboretum
Select dates to see prices and availability
US$87
/ night
Avg. for September
Monthly average prices
Nightly prices at Holiday Inn Express & Suites Dallas NE Arboretum average US$77 in the cheapest month (August) and US$101 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$83 |
| February | US$89 |
| March | US$83 |
| April | US$91 |
| May | US$88 |
| June | US$101 |
| July | US$87 |
| August | US$77 |
| September | US$87 |
| October | US$100 |
| November | US$91 |
| December | US$89 |
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A
M
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Sept · US$87
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Most expensive: June (~US$101)
Cheapest: August (~US$77)
About this property
Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless internet access and a banquet hall.
Amenities
Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless internet access and a banquet hall.
Business amenities
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Dining
A complimentary continental breakfast is served daily.
Rooms
Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and microwaves. 40-inch flat-screen televisions with premium TV channels provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Location
With a stay at Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG in Dallas (Lake Highlands), you'll be within a 15-minute drive of Galleria Dallas and Lake Ray Hubbard. This hotel is 12.1 mi (19.5 km) from American Airlines Center and 11 mi (17.8 km) from University of Texas at Dallas.
What's nearby
White Rock Lake Park(3.4 Miles)
Bowlero Garland(3.9 Miles)
White Rock Lake(4.3 Miles)
Topgolf Dallas(4.8 Miles)
Richland College(5 Miles)
Plaza Theatre(5.3 Miles)
Texas Health Presbyterian Hospital Dallas(5.8 Miles)
Garland Convention & Reception Center(5.9 Miles)
Lake Ray Hubbard(6.1 Miles)
Dallas Arboretum and Botanical Garden(6.4 Miles)
Medical City Hospital(6.4 Miles)
NorthPark Center(7 Miles)
Town East Mall(7.2 Miles)
Mesquite Shopping District(7.2 Miles)
Granada Theater(7.5 Miles)
Love Field Airport (DAL)(18.2 Miles)
Dallas-Fort Worth Intl. Airport (DFW)(28.8 Miles)
McKinney National Airport (DTX)(27.4 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Room service
Housekeeping
Location
11331 West Kingsley Road, Lake Highlands, Dallas, Texas, United States of America
White Rock Lake Park (3.4 Miles)
Bowlero Garland (3.9 Miles)
White Rock Lake (4.3 Miles)
Topgolf Dallas (4.8 Miles)
Richland College (5 Miles)
Plaza Theatre (5.3 Miles)
Room options
1
Suite, 1 King Bed, Accessible (Communications)
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningRefrigeratorMicrowave
3
Suite, 2 Queen Beds
Room details
2 Large Double Beds
Sleeps 6
Air ConditioningRefrigeratorMicrowave
1
Standard Room
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningRefrigeratorMicrowave
3
Standard Room, 2 Queen Beds, Accessible (Communications)
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningRefrigeratorMicrowave
3
Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningRefrigeratorMicrowave
4
Suite, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningRefrigeratorMicrowave
3
Standard Room, 2 Queen Beds
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningRefrigeratorMicrowave
3
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningRefrigeratorMicrowave
Guest reviews of Holiday Inn Express & Suites Dallas NE Arboretum
8.3
Very good
Based on 954 verified reviews
Who stays here?
Business
41%
Family
58%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Holiday Inn Express & Suites Dallas NE Arboretum, guests consistently praise friendly staff and value, while noting variability in overall experience, with construction around the property making access and navigation inconvenient for some visitors.
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What guests think
Across recent reviews of Holiday Inn Express & Suites Dallas NE Arboretum, guests consistently praise friendly staff and value, while noting variability in overall experience, with construction around the property making access and navigation inconvenient for some visitors.
Cleanliness and upkeep are mixed, with repeated reports of musty odors, wet carpets, stains, and occasional pests, contrasted by many comments about tidy rooms and comfortable beds. Facilities draw mixed feedback too, including cold indoor pool temperatures and periodic outages of elevators, ice machines, laundry, or gym equipment, alongside some positive notes about a clean pool. Breakfast receives both praise and criticism, ranging from very positive reviews to complaints about limited selection, missing items, or late setup. Best suited to travelers seeking a simple, budget-minded stay and willing to accept occasional inconsistencies.
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AI-generated summary based on recent guest reviews
Facilities
Feedback on facilities is mixed: the indoor pool is often reported as cold or unheated, and guests noted intermittent outages of elevators, ice machines, laundry, or fitness equipment; a few also praised a clean pool.
Related guest reviews
6
Gabrielle
3 Aug 2024
·
Stayed 1 night
It was a little uneasy at first sight. There were homeless people lying around the front upon check in. There was a lot of construction and trucking… the pool was nice, but very cold. The guests were a little disruptive and rowdy around 2am, but other than that. It served its purpose.
It was a little uneasy at first sight. There were homeless people lying around the front upon check in. There was a lot of construction and trucking… the pool was nice, but very cold. The guests were a little disruptive and rowdy around 2am, but other than that. It served its purpose.
8
Nicolai
4 Aug 2024
·
Stayed 1 night
Very nice place at an affordable price. At the time of my stay. Washer and Dryers did not work. Everything else was excellent.
Very nice place at an affordable price. At the time of my stay. Washer and Dryers did not work. Everything else was excellent.
10
Jorge
7 Apr 2025
·
Stayed 2 nights
Went to the indoor pool with my family and it was clean as a whistle!
Went to the indoor pool with my family and it was clean as a whistle!
4
James
15 Feb 2024
·
Stayed 2 nights
The indoor pool was ice cold in an air conditioned room. That was a deciding factor over several other hotels and was a non benefit. Not walkable at all due to construction. Would not recommend
The indoor pool was ice cold in an air conditioned room. That was a deciding factor over several other hotels and was a non benefit. Not walkable at all due to construction. Would not recommend
4
Michael
16 Apr 2025
·
Stayed 4 nights
"We had a mixed experience at this hotel. On the positive side, the concierge Miles provided excellent customer service, and the maids were friendly and generally did a great job cleaning our room. However, there were several issues that detracted from our stay. The hotel's management seemed to drop the ball on supplies. The pool was unheated, despite being advertised as heated, and the water was freezing cold. We also struggled to find available towels, which was frustrating since we rely on the hotel to provide them. The complimentary breakfast was a letdown. The selection was consistently sparse, even when we arrived early at 7am. We were disappointed to find no bagels, and overall, the offerings were unimpressive. At that point, it might be better to grab breakfast elsewhere, like Waffle House. We also experienced technical issues with our room keys, which stopped working multiple times a day and required frequent recharging. Additionally, the hotel had to replace the TV because the original one didn't work. Overall, these inconveniences led to a disappointing stay, and I'm giving the hotel 1 star. With some improvements to supplies, breakfast, and room amenities, this hotel could provide a much better experience for its guests."
"We had a mixed experience at this hotel. On the positive side, the concierge Miles provided excellent customer service, and the maids were friendly and generally did a great job cleaning our room. However, there were several issues that detracted from our stay. The hotel's management seemed to drop the ball on supplies. The pool was unheated, despite being advertised as heated, and the water was freezing cold. We also struggled to find available towels, which was frustrating since we rely on the hotel to provide them. The complimentary breakfast was a letdown. The selection was consistently sparse, even when we arrived early at 7am. We were disappointed to find no bagels, and overall, the offerings were unimpressive. At that point, it might be better to grab breakfast elsewhere, like Waffle House. We also experienced technical issues with our room keys, which stopped working multiple times a day and required frequent recharging. Additionally, the hotel had to replace the TV because the original one didn't work. Overall, these inconveniences led to a disappointing stay, and I'm giving the hotel 1 star. With some improvements to supplies, breakfast, and room amenities, this hotel could provide a much better experience for its guests."
4
Sheree
31 May 2025
·
Stayed 3 nights
The absolute worst hotel I've ever stayed at. The pool is freezing and the front desk staff don't care about assisting guests. I tried for an entire day to get an ironing board. They said they would have housekeeping bring one to our room. When I called to see where it was, the guy at the front desk told me they didn't have any. When I said I really need one, we were in town to attend an event, he responded I'll let my boss know in the morning.
The absolute worst hotel I've ever stayed at. The pool is freezing and the front desk staff don't care about assisting guests. I tried for an entire day to get an ironing board. They said they would have housekeeping bring one to our room. When I called to see where it was, the guy at the front desk told me they didn't have any. When I said I really need one, we were in town to attend an event, he responded I'll let my boss know in the morning.
8
John
21 Jun 2023
·
Stayed 2 nights
The ice machines did not work on any floor. The treadmill would start and then inexplicably turn off. One pillow had a blood stain on the case leading me to believe they were not changed between guests. One wall had visible dirt on it.
The ice machines did not work on any floor. The treadmill would start and then inexplicably turn off. One pillow had a blood stain on the case leading me to believe they were not changed between guests. One wall had visible dirt on it.
6
LINSE
18 Aug 2024
·
Stayed 1 night
The beds were comfortable, but the breakfast was disappointing. They didn't have biscuits and gravy or cinnamon rolls, and they were out of yogurt and snacks that are usually available in the fridge. We chose this hotel for the breakfast, so this was a letdown. The pool was dirty, and there was a noticeable amount of body hair in the bathroom. The AC was disconnected, but my husband managed to reconnect it. Also, the shower curtain didn't even reach the tub, which was quite odd.
The beds were comfortable, but the breakfast was disappointing. They didn't have biscuits and gravy or cinnamon rolls, and they were out of yogurt and snacks that are usually available in the fridge. We chose this hotel for the breakfast, so this was a letdown. The pool was dirty, and there was a noticeable amount of body hair in the bathroom. The AC was disconnected, but my husband managed to reconnect it. Also, the shower curtain didn't even reach the tub, which was quite odd.
10
Natalie
16 Mar 2024
·
Stayed 1 night
Everything was great. If the pool was warm it would have nice is all. But great service clean rooms. Good breakfast. 😊 Front desk staff very friendly and helpful.
Everything was great. If the pool was warm it would have nice is all. But great service clean rooms. Good breakfast. 😊 Front desk staff very friendly and helpful.
8
Ron
10 Mar 2025
·
Stayed 3 nights
The elevators were not working during our 4-day stay, which was quite inconvenient but manageable. Otherwise, it is a very nice hotel.
The elevators were not working during our 4-day stay, which was quite inconvenient but manageable. Otherwise, it is a very nice hotel.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent, with multiple reports of musty odors, wet carpets from AC leaks, stains, hair, and pests (including roaches and one bedbug report), though several guests also mentioned clean rooms.
Related guest reviews
6
Luronda
23 Aug 2025
·
Stayed 3 nights
Love this location. The room was so musty and moldy smelling, but the bed was very comfortable.
Love this location. The room was so musty and moldy smelling, but the bed was very comfortable.
6
kimberly
7 Jul 2025
·
Stayed 1 night
Was a great stay the moved me rooms once didn’t wanna move a second time. Restroom had hair in the shower on the curtain.there was no tissue in the box. Just on top to make it look pretty the walls in the room where dirty the carpet had a big red stain. And the toilet had no lid curtain rod in the bath room Was falling off. Shower faucet was broken
Was a great stay the moved me rooms once didn’t wanna move a second time. Restroom had hair in the shower on the curtain.there was no tissue in the box. Just on top to make it look pretty the walls in the room where dirty the carpet had a big red stain. And the toilet had no lid curtain rod in the bath room Was falling off. Shower faucet was broken
4
Thomas
27 Jul 2024
·
Stayed 2 nights
This location is well below standards for a Holiday Inn Express. I think the overflowing trash can at the lobby entry with trash pouring over onto the sidewalk that sat there untouched for two days during our stay is indicative of the rest of this hotel and our experience there. The place is unkept and filthy, period.
This location is well below standards for a Holiday Inn Express. I think the overflowing trash can at the lobby entry with trash pouring over onto the sidewalk that sat there untouched for two days during our stay is indicative of the rest of this hotel and our experience there. The place is unkept and filthy, period.
8
Lazaro
23 Jun 2025
·
Stayed 2 nights
I stayed for three days. The lady at the front desk was very friendly and professional. The room was fine, with a clean bed, a clean and well-equipped bathroom, and a varied and good-quality breakfast with tables and a clean food area. Gym 👍 and pool 👍 . The only reason I didn't give it 5 stars is because the hotel is located in an area with warehouses and roads under construction. Also we saw cockroaches in the room, the carpet was soaked in water in the air conditioning unit due to a water leak, and some common areas such as a elevator and hallways were not very clean and had trash on them.
I stayed for three days. The lady at the front desk was very friendly and professional. The room was fine, with a clean bed, a clean and well-equipped bathroom, and a varied and good-quality breakfast with tables and a clean food area. Gym 👍 and pool 👍 . The only reason I didn't give it 5 stars is because the hotel is located in an area with warehouses and roads under construction. Also we saw cockroaches in the room, the carpet was soaked in water in the air conditioning unit due to a water leak, and some common areas such as a elevator and hallways were not very clean and had trash on them.
6
Paula
25 Jul 2025
·
Stayed 1 night
Greeting was great and staff very nice!!!, bedding was nice and clean.. however a couple of cig burns on couch and a skid (poop) mark on the couch.. could have been chocolate.. but highly doubt it (i clean for a living) other than that and for a short stay not bad.. bathroom could use a bit of mold spray to remove pink off the edges
Greeting was great and staff very nice!!!, bedding was nice and clean.. however a couple of cig burns on couch and a skid (poop) mark on the couch.. could have been chocolate.. but highly doubt it (i clean for a living) other than that and for a short stay not bad.. bathroom could use a bit of mold spray to remove pink off the edges
2
Mayra
28 May 2025
·
Stayed 2 nights
We had to check out as our room mattress was infested with bedbugs.
We had to check out as our room mattress was infested with bedbugs.
6
Elvia
11 Jul 2024
·
Stayed 1 night
My room was very dirty
My room was very dirty
4
David
13 Dec 2023
·
Stayed 3 nights
Roaches in our room, roaches in the pool area and very limited privacy in the room itself no real bathroom door and walls are paper thin. Staff was very kind on the plus side.
Roaches in our room, roaches in the pool area and very limited privacy in the room itself no real bathroom door and walls are paper thin. Staff was very kind on the plus side.
6
LINSE
18 Aug 2024
·
Stayed 1 night
The beds were comfortable, but the breakfast was disappointing. They didn't have biscuits and gravy or cinnamon rolls, and they were out of yogurt and snacks that are usually available in the fridge. We chose this hotel for the breakfast, so this was a letdown. The pool was dirty, and there was a noticeable amount of body hair in the bathroom. The AC was disconnected, but my husband managed to reconnect it. Also, the shower curtain didn't even reach the tub, which was quite odd.
The beds were comfortable, but the breakfast was disappointing. They didn't have biscuits and gravy or cinnamon rolls, and they were out of yogurt and snacks that are usually available in the fridge. We chose this hotel for the breakfast, so this was a letdown. The pool was dirty, and there was a noticeable amount of body hair in the bathroom. The AC was disconnected, but my husband managed to reconnect it. Also, the shower curtain didn't even reach the tub, which was quite odd.
8
Johnny
23 Oct 2024
·
Stayed 1 night
Hotel was ok. The room looked to have mold by heating/air unit. Had a bad smell
Hotel was ok. The room looked to have mold by heating/air unit. Had a bad smell
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AI-generated summary based on recent guest reviews
Rooms
Beds are generally comfortable and rooms can be spacious, but recurring maintenance issues appear across reviews, including AC failures or leaks, weak or inconsistent water pressure, faulty sliding bathroom doors or fixtures, occasional odors, and some noise from nearby trains.
Related guest reviews
4
Albien
28 Aug 2023
·
Stayed 1 night
The first room I was given had a non functional bathroom door. The barn-style bathroom doors are basically useless because they were not installed properly and kept getting stuck on the tile floors so they couldnt be shut. I asked to be moved to a different room, but even in the second room the same problem was evident. Poorly installed door rails, and bad engineering. The slide door would hit the refrigerator (that they so inconvenietly put in the path of it) so it could not be opened all the way, and neither would it close all the way. A few tiles on the floors were cracked. Overall got vibes of cheap construction and poor management/maintenance procedures. Not sure how this place passes as a 3-star hotel, because I've had better room conditions at a 2-star before.
The first room I was given had a non functional bathroom door. The barn-style bathroom doors are basically useless because they were not installed properly and kept getting stuck on the tile floors so they couldnt be shut. I asked to be moved to a different room, but even in the second room the same problem was evident. Poorly installed door rails, and bad engineering. The slide door would hit the refrigerator (that they so inconvenietly put in the path of it) so it could not be opened all the way, and neither would it close all the way. A few tiles on the floors were cracked. Overall got vibes of cheap construction and poor management/maintenance procedures. Not sure how this place passes as a 3-star hotel, because I've had better room conditions at a 2-star before.
10
FELICITAS
5 Jun 2025
·
Stayed 2 nights
Very nice clean specious room had a wonderful stay only downside was the shower water pressure wasn’t good and was hard to regulate hot and cold water but besides that everything was very good receptionist was very friendly beds were comfortable and breakfast was nice
Very nice clean specious room had a wonderful stay only downside was the shower water pressure wasn’t good and was hard to regulate hot and cold water but besides that everything was very good receptionist was very friendly beds were comfortable and breakfast was nice
6
Michael
17 Apr 2025
·
Stayed 2 nights
Mold in bathroom, fluctuating hot water
Mold in bathroom, fluctuating hot water
8
Rene
2 Sept 2025
·
Stayed 1 night
Ac needs attention
Ac needs attention
6
Gloria
24 Nov 2024
·
Stayed 1 night
Overall it was a good stay for our overnights visit. The remote control to the TV was broken and the front desk could not replace it but taped it together to be able to use. All the USB outlets did not work. They appeared broken. So charging my phone was impossible.
Overall it was a good stay for our overnights visit. The remote control to the TV was broken and the front desk could not replace it but taped it together to be able to use. All the USB outlets did not work. They appeared broken. So charging my phone was impossible.
8
Whitney
1 Nov 2024
·
Stayed 1 night
First the cons - train tracks right behind the property with a very loud train in the middle of the night, the water pressure & hot water on the 3rd floor was pretty low, I requested both rooms on the same floor and was told that could not happen, the hallways and room smelled strongly of cleaners and the shower could have been cleaner. All pretty minor items overall. Now the positives - comfortable bed, good AC unit that did not cycle on and off all night and was very quite, rooms were spacious, public areas were clean, security was patrolling the parking lot regularly, nice size bathroom and staff was kind.
First the cons - train tracks right behind the property with a very loud train in the middle of the night, the water pressure & hot water on the 3rd floor was pretty low, I requested both rooms on the same floor and was told that could not happen, the hallways and room smelled strongly of cleaners and the shower could have been cleaner. All pretty minor items overall. Now the positives - comfortable bed, good AC unit that did not cycle on and off all night and was very quite, rooms were spacious, public areas were clean, security was patrolling the parking lot regularly, nice size bathroom and staff was kind.
6
Ron
20 May 2024
·
Stayed 1 night
Everything was fine except that my shower had absolutely no hot water. The hand sink had hot water, shower had none. Hard to have a romantic evening with no shower! And I've never seen a hotel in a worse location. It's convenient to a lot of stuff but it's like you were given the property for free and felt you had to build there. Located between to railroad lines and the entire area is torn up and under construction. There's no way you could safely walk anywhere!
Everything was fine except that my shower had absolutely no hot water. The hand sink had hot water, shower had none. Hard to have a romantic evening with no shower! And I've never seen a hotel in a worse location. It's convenient to a lot of stuff but it's like you were given the property for free and felt you had to build there. Located between to railroad lines and the entire area is torn up and under construction. There's no way you could safely walk anywhere!
8
Kara
9 Sept 2025
·
Stayed 3 nights
This hotel is very odd. It's like it can't decide if it's really nice or really janky. The breakfast is excellent, but then the rooms are not maintained well at all. The customer service was excellent, though. Our first room was so bad that we asked for a new room, which they gave us with zero issue. (The carpet was soaked from the AC leaking, the bathroom faucet had no hot water, and the smoke detector was covered with a plastic bag). The second room was much better but still had issues (a bathroom door that wouldn't shut all the way and major stains on carpet)
This hotel is very odd. It's like it can't decide if it's really nice or really janky. The breakfast is excellent, but then the rooms are not maintained well at all. The customer service was excellent, though. Our first room was so bad that we asked for a new room, which they gave us with zero issue. (The carpet was soaked from the AC leaking, the bathroom faucet had no hot water, and the smoke detector was covered with a plastic bag). The second room was much better but still had issues (a bathroom door that wouldn't shut all the way and major stains on carpet)
8
Teshia
24 Mar 2025
·
Stayed 1 night
It was good overall. The AC did not blow cold air but it was late so it was not extremely hot. I was too tired to complain.
It was good overall. The AC did not blow cold air but it was late so it was not extremely hot. I was too tired to complain.
4
William
15 Mar 2025
·
Stayed 1 night
No deadbolt lock on room door. People drinking beer and playing loud music outside our window. We left and went to another hotel
No deadbolt lock on room door. People drinking beer and playing loud music outside our window. We left and went to another hotel
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly and accommodating, but responsiveness can be uneven, with reports of unaddressed requests, overbooking or check-in problems, and inconsistent follow-through.
Related guest reviews
2
Jennifer
15 Dec 2024
·
Stayed 1 night
The AC/heater wasn’t working. No air movement at all. They wouldn’t change me rooms, they didn’t even apologize or offer even a fan. We were hot and miserable. I could over look this but bc staff did not care one bit I’ll never stay again.
The AC/heater wasn’t working. No air movement at all. They wouldn’t change me rooms, they didn’t even apologize or offer even a fan. We were hot and miserable. I could over look this but bc staff did not care one bit I’ll never stay again.
8
LaShunda
24 May 2025
·
Stayed 3 nights
Hotel was nice the Manager of the night shift was very hospitable.
Hotel was nice the Manager of the night shift was very hospitable.
10
Gisela
29 Sept 2025
·
Stayed 2 nights
Great staff
Great staff
2
Haochuan
30 Jun 2024
·
The hotel is in a very remote area. It was poorly managed. We stayed 2 nights and our room was never cleaned. As we didn’t have towels on the 2nd night, we called the frontdesk. We called twice. By the time we checked out the hotel, we never get clean towels sent to us.
The hotel is in a very remote area. It was poorly managed. We stayed 2 nights and our room was never cleaned. As we didn’t have towels on the 2nd night, we called the frontdesk. We called twice. By the time we checked out the hotel, we never get clean towels sent to us.
4
Sheree
31 May 2025
·
Stayed 3 nights
The absolute worst hotel I've ever stayed at. The pool is freezing and the front desk staff don't care about assisting guests. I tried for an entire day to get an ironing board. They said they would have housekeeping bring one to our room. When I called to see where it was, the guy at the front desk told me they didn't have any. When I said I really need one, we were in town to attend an event, he responded I'll let my boss know in the morning.
The absolute worst hotel I've ever stayed at. The pool is freezing and the front desk staff don't care about assisting guests. I tried for an entire day to get an ironing board. They said they would have housekeeping bring one to our room. When I called to see where it was, the guy at the front desk told me they didn't have any. When I said I really need one, we were in town to attend an event, he responded I'll let my boss know in the morning.
8
Scott
6 Oct 2023
·
Stayed 1 night
I would like say the gentleman who greeted us was AMAZING and much more than a desk clerk! My wife and I came in town for a knee replacement surgery. We arrived late in some serious storms with flooding, winds and many warnings. When we arrived he said that we had been redirected by who we booked with because they were full. My wife asked if they had any rooms available and he told us they had 1 room that didn’t get cleaned. He offered to clean the room. He changed the linens, cleaned all surfaces and appeared that he even vacuumed. The hotel is definitely worth staying at. If the rest of the team is anything like him they have an incredible team.
I would like say the gentleman who greeted us was AMAZING and much more than a desk clerk! My wife and I came in town for a knee replacement surgery. We arrived late in some serious storms with flooding, winds and many warnings. When we arrived he said that we had been redirected by who we booked with because they were full. My wife asked if they had any rooms available and he told us they had 1 room that didn’t get cleaned. He offered to clean the room. He changed the linens, cleaned all surfaces and appeared that he even vacuumed. The hotel is definitely worth staying at. If the rest of the team is anything like him they have an incredible team.
10
Taylor
23 Jun 2025
·
Stayed 2 nights
The staff was so nice, breakfast was great, room was great, it’s a very convenient location, the indoor pool was awesome. 10/10
The staff was so nice, breakfast was great, room was great, it’s a very convenient location, the indoor pool was awesome. 10/10
2
Marshall
25 Jun 2025
·
Stayed 1 night
We arrived with cash to pay for our room, others charges could have gone to the card on file. Another customer at the desk, stated to the receptionist that she had paid in cash earlier that day when he refused to accept our payment. Then we get to our room and the floor by the ac was wet. It felt like they had the heater on in the hallways and our room took forever to cool. The tv didn’t have a guide, the breakfast wasn’t ready in the morning. We will not be back to stay here.
We arrived with cash to pay for our room, others charges could have gone to the card on file. Another customer at the desk, stated to the receptionist that she had paid in cash earlier that day when he refused to accept our payment. Then we get to our room and the floor by the ac was wet. It felt like they had the heater on in the hallways and our room took forever to cool. The tv didn’t have a guide, the breakfast wasn’t ready in the morning. We will not be back to stay here.
10
Daniel
30 Jul 2024
·
Stayed 2 nights
Receptionists from night shift and day shift were professional and outstanding service and understanding.
Receptionists from night shift and day shift were professional and outstanding service and understanding.
2
Pashmina
26 Jun 2024
·
Stayed 3 nights
When I showed up. They said my reservation was valid but they did not have any rooms. AT 1 AM, HAVE MY MONEY SAID WILL REFUND AND I WILL GET IN FEW DAYS BUT NO ROOM. NO ONE SHOULD WVWRY GO RO THIS HOTEL.
When I showed up. They said my reservation was valid but they did not have any rooms. AT 1 AM, HAVE MY MONEY SAID WILL REFUND AND I WILL GET IN FEW DAYS BUT NO ROOM. NO ONE SHOULD WVWRY GO RO THIS HOTEL.
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AI-generated summary based on recent guest reviews
Location
Ongoing road construction makes access and navigation tricky, and the immediate area feels industrial or isolated to some, with occasional reports of homeless encampments; many still found it convenient for the Arboretum, events, and highways.
Related guest reviews
8
Karen
17 Jul 2023
·
Stayed 3 nights
The property was a nice property and was clean. There was a homeless encampment very close by. No one from there bothered us, but it did make me wonder if my vehicle would be safe. Also, the breakfast was not the greatest.
The property was a nice property and was clean. There was a homeless encampment very close by. No one from there bothered us, but it did make me wonder if my vehicle would be safe. Also, the breakfast was not the greatest.
10
Delano
5 Sept 2024
·
Stayed 2 nights
Lots of construction in area difficult to get out to where we wanted to go.
Lots of construction in area difficult to get out to where we wanted to go.
8
teresa
12 Aug 2025
·
Stayed 2 nights
A lot of construction was going on outside. Hard to find the entrance to hotel
A lot of construction was going on outside. Hard to find the entrance to hotel
8
Yvonne M.
21 Apr 2025
·
Stayed 2 nights
Homeless camping in woods behind hotel. Hallways were warm! Shower was great!
Homeless camping in woods behind hotel. Hallways were warm! Shower was great!
10
Victor
6 May 2025
·
Stayed 1 night
Nice newer property that was a good value. The nearby construction made access to the property a bit inconvenient but that is not the property's fault. I would stay again.
Nice newer property that was a good value. The nearby construction made access to the property a bit inconvenient but that is not the property's fault. I would stay again.
10
James
28 Sept 2025
·
Stayed 3 nights
Have been three times before. Hotel itself is clean and staff wonderful, but area around hotel continues to be a mess with construction and inconvenient entrance. Close to my son’s home and will continue to stay at this property
Have been three times before. Hotel itself is clean and staff wonderful, but area around hotel continues to be a mess with construction and inconvenient entrance. Close to my son’s home and will continue to stay at this property
8
James
17 Nov 2024
·
Stayed 3 nights
Convenient to my son’s home, but area around hotel is a mess from ongoing construction on 635.
Convenient to my son’s home, but area around hotel is a mess from ongoing construction on 635.
10
Jean
15 Dec 2024
·
Stayed 1 night
The hotel is nice and the staff is friendly. There is a lot of construction in the area and it was hard to get to the hotel. The hotel is off the highway and felt very secluded. The outside of the hotel is not well lit. Careful going out at night to grab dinner.
The hotel is nice and the staff is friendly. There is a lot of construction in the area and it was hard to get to the hotel. The hotel is off the highway and felt very secluded. The outside of the hotel is not well lit. Careful going out at night to grab dinner.
10
Serenity
16 Mar 2025
·
Stayed 2 nights
It was within distance from everything food shopping ECT. Very quiet and ducked off nobody walking around at night good for family.
It was within distance from everything food shopping ECT. Very quiet and ducked off nobody walking around at night good for family.
4
Robert
23 Jan 2023
·
Stayed 1 night
The hotel was old and it is starting to show its age. The room was clean overall but looked dirty mainly because of age and wear and tear. The staff was not very friendly. The area is horrible with homeless people everywhere. One homeless man stayed in the grass in front of the hotel staring at you as you went to your car. Overall the hotel is ok but due to location I would not recommend at all.
The hotel was old and it is starting to show its age. The room was clean overall but looked dirty mainly because of age and wear and tear. The staff was not very friendly. The area is horrible with homeless people everywhere. One homeless man stayed in the grass in front of the hotel staring at you as you went to your car. Overall the hotel is ok but due to location I would not recommend at all.
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is mixed: many guests enjoyed it, while others found the selection limited, items missing, or setup late on some mornings.
Related guest reviews
6
Jamilla
24 Mar 2025
·
Stayed 2 nights
Didn’t like breakfast selection. They were low on things. Towels were being washed when I asked for them. Lobby bathroom was filthy.
Didn’t like breakfast selection. They were low on things. Towels were being washed when I asked for them. Lobby bathroom was filthy.
10
Derek
23 Apr 2025
·
Stayed 3 nights
Great stay the breakfast options were amazing
Great stay the breakfast options were amazing
10
FELICITAS
5 Jun 2025
·
Stayed 2 nights
Very nice clean specious room had a wonderful stay only downside was the shower water pressure wasn’t good and was hard to regulate hot and cold water but besides that everything was very good receptionist was very friendly beds were comfortable and breakfast was nice
Very nice clean specious room had a wonderful stay only downside was the shower water pressure wasn’t good and was hard to regulate hot and cold water but besides that everything was very good receptionist was very friendly beds were comfortable and breakfast was nice
10
Brian
8 Jul 2024
·
Stayed 1 night
Great customer service, rooms were nice and clean. Breakfast was good, and the location was convenient.
Great customer service, rooms were nice and clean. Breakfast was good, and the location was convenient.
4
Michael
16 Apr 2025
·
Stayed 4 nights
"We had a mixed experience at this hotel. On the positive side, the concierge Miles provided excellent customer service, and the maids were friendly and generally did a great job cleaning our room. However, there were several issues that detracted from our stay. The hotel's management seemed to drop the ball on supplies. The pool was unheated, despite being advertised as heated, and the water was freezing cold. We also struggled to find available towels, which was frustrating since we rely on the hotel to provide them. The complimentary breakfast was a letdown. The selection was consistently sparse, even when we arrived early at 7am. We were disappointed to find no bagels, and overall, the offerings were unimpressive. At that point, it might be better to grab breakfast elsewhere, like Waffle House. We also experienced technical issues with our room keys, which stopped working multiple times a day and required frequent recharging. Additionally, the hotel had to replace the TV because the original one didn't work. Overall, these inconveniences led to a disappointing stay, and I'm giving the hotel 1 star. With some improvements to supplies, breakfast, and room amenities, this hotel could provide a much better experience for its guests."
"We had a mixed experience at this hotel. On the positive side, the concierge Miles provided excellent customer service, and the maids were friendly and generally did a great job cleaning our room. However, there were several issues that detracted from our stay. The hotel's management seemed to drop the ball on supplies. The pool was unheated, despite being advertised as heated, and the water was freezing cold. We also struggled to find available towels, which was frustrating since we rely on the hotel to provide them. The complimentary breakfast was a letdown. The selection was consistently sparse, even when we arrived early at 7am. We were disappointed to find no bagels, and overall, the offerings were unimpressive. At that point, it might be better to grab breakfast elsewhere, like Waffle House. We also experienced technical issues with our room keys, which stopped working multiple times a day and required frequent recharging. Additionally, the hotel had to replace the TV because the original one didn't work. Overall, these inconveniences led to a disappointing stay, and I'm giving the hotel 1 star. With some improvements to supplies, breakfast, and room amenities, this hotel could provide a much better experience for its guests."
10
Karen
10 Mar 2023
·
Stayed 2 nights
We enjoyed our stay. The staff were friendly and helpful. The breakfast was great! Everything was clean and in good condition.
We enjoyed our stay. The staff were friendly and helpful. The breakfast was great! Everything was clean and in good condition.
10
Taylor
23 Jun 2025
·
Stayed 2 nights
The staff was so nice, breakfast was great, room was great, it’s a very convenient location, the indoor pool was awesome. 10/10
The staff was so nice, breakfast was great, room was great, it’s a very convenient location, the indoor pool was awesome. 10/10
6
LINSE
18 Aug 2024
·
Stayed 1 night
The beds were comfortable, but the breakfast was disappointing. They didn't have biscuits and gravy or cinnamon rolls, and they were out of yogurt and snacks that are usually available in the fridge. We chose this hotel for the breakfast, so this was a letdown. The pool was dirty, and there was a noticeable amount of body hair in the bathroom. The AC was disconnected, but my husband managed to reconnect it. Also, the shower curtain didn't even reach the tub, which was quite odd.
The beds were comfortable, but the breakfast was disappointing. They didn't have biscuits and gravy or cinnamon rolls, and they were out of yogurt and snacks that are usually available in the fridge. We chose this hotel for the breakfast, so this was a letdown. The pool was dirty, and there was a noticeable amount of body hair in the bathroom. The AC was disconnected, but my husband managed to reconnect it. Also, the shower curtain didn't even reach the tub, which was quite odd.
10
Lorenzo
29 May 2023
·
Stayed 1 night
The hotel was clean from top to bottom. Breakfast was excellent and fresh and hot . Bed was just right and the A/C was perfect. Staff was very friendly and courteous.. I will definitely be booking again at this Hotel
The hotel was clean from top to bottom. Breakfast was excellent and fresh and hot . Bed was just right and the A/C was perfect. Staff was very friendly and courteous.. I will definitely be booking again at this Hotel
4
Eugen
14 Jun 2025
·
Stayed 1 night
Elevator was not working. Lights in hallways not working. Breakfast not served when they said it would be served.
Elevator was not working. Lights in hallways not working. Breakfast not served when they said it would be served.
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AI-generated summary based on recent guest reviews
8
Victoria
4 weeks ago
·
Stayed 2 nights
Overall we had a great experience staying here. My only two complaints was that our mini fridge did not work in our room and that our thermostat in our room just didn't cool off the room as much as I was hoping. So it was a tad stuffy at times. I did let the GM know, as she was the person who was working the desk at checkout. She was very apologetic and reassured me those things would get taken care of. Overall though, the location is right off the highway and everything is about a 5-20 minute commute depending where you are wanting to go, which was nice that everything was close! I would for sure stay here again, even with one minor mishap. Breakfast was good each morning and goes till 10 am, which worked out for us perfectly.
Overall we had a great experience staying here. My only two complaints was that our mini fridge did not work in our room and that our thermostat in our room just didn't cool off the room as much as I was hoping. So it was a tad stuffy at times. I did let the GM know, as she was the person who was working the desk at checkout. She was very apologetic and reassured me those things would get taken care of. Overall though, the location is right off the highway and everything is about a 5-20 minute commute depending where you are wanting to go, which was nice that everything was close! I would for sure stay here again, even with one minor mishap. Breakfast was good each morning and goes till 10 am, which worked out for us perfectly.
8
Jose
4 weeks ago
·
Stayed 1 night
It was a great stay, both beds were comfortable. Room was very clean.
It was a great stay, both beds were comfortable. Room was very clean.
2
Nduka
27 Jul 2026
·
Stayed 2 nights
No roo
No roo
10
Wendy
28 Jun 2026
·
Stayed 2 nights
The place was great and very convenient for our family event
The place was great and very convenient for our family event
10
Gloria
27 Jun 2026
·
Stayed 1 night
Clean room, excellent breakfast, awesome experience
Clean room, excellent breakfast, awesome experience
FAQs about Holiday Inn Express & Suites Dallas NE Arboretum
Is parking available at the property?
Self parking is available on-site for a fee of USD 7.00 per day.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served daily.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for easy access to different levels.
Where is the property located in relation to key landmarks?
The hotel is situated in the Lake Highlands area of Dallas, within a 15-minute drive of Galleria Dallas and Lake Ray Hubbard. It is approximately 12.1 miles from American Airlines Center and 12.6 miles from Kay Bailey Hutchison Convention Center.
Does the property have a swimming pool?
Yes, the hotel features an indoor pool and an outdoor heated pool, available for guests to enjoy.
What are the policies for guests staying with children?
Children are welcome at the property, and kids can stay for free up to a certain age, though specific age details are not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: 96.12377082817078USD
- 2026-09-20: 76.68300976325989USD
- 2026-09-21: 76.68300976325989USD
- 2026-09-22: 81.00317402317047USD
- 2026-09-23: 81.00317402317047USD
- 2026-09-24: 84.24330378669738USD
- 2026-09-25: 109.08427236602783USD
- 2026-09-26: 104.76410810611725USD
- 2026-09-27: 83.48603248218537USD
- 2026-09-28: 87.00340946037292USD
- 2026-09-29: 91.20957796131134USD
- 2026-09-30: 87.00340946037292USD
- 2026-10-01: 92.95875950538635USD
- 2026-10-02: 121.95722768333435USD
- 2026-10-03: 117.89073376476287USD
- 2026-10-04: 76.99301236656189USD
- 2026-10-05: 81.00317402317047USD
- 2026-10-06: 85.00333390068054USD
- 2026-10-07: 90.0035227999115USD
- 2026-10-08: 90.0035227999115USD
- 2026-10-09: 173.00678114089965USD
- 2026-10-10: 166.0064991657257USD
- 2026-10-11: 84.82578918449401USD
- 2026-10-12: 88.86588611339569USD
- 2026-10-13: 88.9934832409668USD
- 2026-10-14: 92.90523860164642USD
- 2026-10-15: 96.00375823711396USD
- 2026-10-16: 117.00458664638519USD
- 2026-10-17: 139.00544407737732USD
- 2026-10-18: 79.17239302562713USD
- 2026-10-19: 76.0029763658142USD
- 2026-10-20: 82.04002220367431USD
- 2026-10-21: 79.17239302562713USD
- 2026-10-22: 79.77193049339294USD
- 2026-10-23: 88.00344724021912USD
- 2026-10-24: 95.92311341930389USD
- 2026-10-25: 72.0028208673668USD
- 2026-10-26: 78.0030519255066USD
- 2026-10-27: 82.97325300369263USD
- 2026-10-28: 79.77193049339294USD
- 2026-10-29: 77.98220758728027USD
- 2026-10-30: 87.00340946037292USD
- 2026-10-31: 85.879601853714USD
- 2026-11-01: 75.73256924701691USD
- 2026-11-02: 72.0028208673668USD
- 2026-11-03: 80.97316868587494USD
- 2026-11-04: 79.77193049339294USD
- 2026-11-05: 83.81129173976898USD
- 2026-11-06: 104.00808045539856USD
- 2026-11-07: 104.33209605918884USD
- 2026-11-08: 74.07688944869994USD
- 2026-11-09: 80.97316868587494USD
- 2026-11-10: 75.00293858596801USD
- 2026-11-11: 79.77193049339294USD
- 2026-11-12: 79.77193049339294USD
- 2026-11-13: 91.00356057975769USD
- 2026-11-14: 103.01336761573792USD
- 2026-11-15: 77.75224549114228USD
- 2026-11-16: 80.97316868587494USD
- 2026-11-17: 77.98220758728027USD
- 2026-11-18: 76.0029763658142USD
- 2026-11-19: 78.06026USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Self parking fee: USD 7.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Room service
Housekeeping
Services
Business centre
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
24-Hour Front Desk
Parking
Parking
Parking Onsite
Activities
Swimming pool
Pool indoor
Outdoor heated pool
Pool (Indoor)
Fitness Center (nearby)
General
Room service
Non-smoking rooms
Internet
Free wi-fi