Holiday Inn Express & Suites Dallas NE Arboretum

We had to leave before we used the room. My dad back home became seriously ill and was hospitalized and we had to return home. The hotel should have refunded the room or provided a voucher for a future stay.

Easy check-in, lucky enough to check in early. Clean room, new, clean hotel

My fridge didn't work they made no effort to fix this they ran out of tools and we couldn't shower our 2nd night there and to top it off when we were packing I found a condom wrapper on the head board from previous occupants

We've stayed at the Plano location plenty of times (we enjoyed it allot). We thought that Dallas Northeast - Arboretum would be the same. IT WAS NOT. The breakfast was horrible; the bagels and toast were stale, the eggs were cooked poorly. The cleanliness was just not the same. We were quite surprised and disappointed at the same time.

Room had so many plugs that didn’t work, leaky faucet and a basic worn out feeling. It felt like they gave us their worst room because we booked through Hotels.com.