Name: Hotel Cielo, Playa del Carmen
Address: Calle 4 entre Avenidas 5 y 10, Col. Centro, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 8.15

Guest reviews

8.2

Very good

Based on 50 verified reviews

Who stays here?

Business

1%

Couple

47%

Family

17%

Group

19%

Solo

13%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Cielo, travelers consistently praise the central location steps from Fifth Avenue and the beach, its traditional charm, and friendly staff, while also noting a lively nightlife nearby that can bring significant noise late into the night.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Raul

3 weeks ago

·

Stayed 1 night

Located right where all the 5ta action is!

10

Irma

2 Apr 2026

·

Stayed 1 night

I love the location. I love the balcony. I like the view.

8

Cordell

12 Feb 2026

·

Stayed 3 nights

The staff were very friendly. The location was GREAT, and the room was ok.

4

Nisha

8 Feb 2026

·

Stayed 3 nights

Amenities were not good, room was very small. No locker available to keep your passport safe, charging dock was not good. Water was not warm enough to take shower in cold days. Water pressure was too low. Staff were good and location is good. Near beach and 5th Ave.

10

Liane

8 Feb 2026

·

Stayed 3 nights

Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back.

Calle 4 entre Avenidas 5 y 10, Col. Centro, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico

Location

Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Hotel Cielo is near a metro station and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby.

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

Parking facilities are provided for guests with their own vehicles. Specific details about the type of parking (private/public, on-site/off-site, covered/uncovered) and costs are not specified.

Check-in is available from 15:00 to 24:00, and check-out is required before 12:00. Early or late check-in/check-out options may be available upon request.

Airport shuttle services can be arranged through the hotel, allowing for convenient transportation to and from the airport. Specific pricing details are not provided.

The hotel offers step-free entrances and wheelchair-accessible facilities, ensuring comfort for guests with disabilities. Additional details about specific features are not provided.

The hotel is centrally located in Downtown Playa del Carmen, near a metro station and close to Playa del Carmen Main Beach. It is conveniently situated for exploring local attractions such as Xplor Theme Park and Xcaret Eco Theme Park.

Children are welcome at the hotel, and there is no specified minimum age for children to stay for free.

Hotel Cielo, Playa del Carmen

Amenities

Book on Vio