Name: Comfort Suites University
Address: 1902 East Overland Trail, Abilene, Texas, United States of America, Abilene, Texas, US
Price range: US$155–US$299 per night
Rating: 7.18

What guests think

Across reviews, Comfort Suites University earns praise for friendly staff, clean rooms, and convenient access to ACU and the interstate, but recurring complaints cite pool and hot tub closures, maintenance issues, and inconsistent housekeeping and breakfast management.

Guests often find the beds comfortable, though some mention highway noise and loud or weak AC. Facilities can feel stretched, with elevator breakdowns, limited parking at times, and a dated fitness room. Expect a straightforward stay with variable reliability; check amenity status in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: many report the indoor pool and hot tub closed or not working, with occasional positive experiences when open. Guests also note elevator outages, limited parking at times, and a dated fitness room.

Related guest reviews

6

Deborah

13 Jun 2024

·

Stayed 1 night

The pool and hot tub were closed for maintenance and one of the main reasons I chose this hotel was because it has a hot tub. When you are on the road all day a hot tub is nice. Also the blow dryer in the room didn't work.

8

Dana

1 Jul 2024

·

Stayed 3 nights

The pool and Hot Tub were working great. The only problem was weak WiFi. I had a hard time using the Internet and had to use my "hotspot" most of the time. Otherwise this was a great place to stay for the price.

8

Jose G

1 Jan 2024

·

Stayed 1 night

Excellent stay did not gave 5 stars because the elevator wasn’t working and my room was on 4 th floor, some minor details on cleanliness of bedsheets. Highly recommend this place spite of these minor issues

2

shannon

2 Jun 2023

·

Stayed 1 night

The pool was closed and that’s the only reason we went in the elevators did not work. We were on the third floor and my mom is an older lady and it’s hard for her to go up all the stairs.

8

James

23 Aug 2024

·

Stayed 1 night

Limited parking

4

Brenda

5 Jun 2024

·

Stayed 1 night

Elevator wasn't working then we were putting a room that maintenance was working on. They were both very kind We had a very heavy piece of luggage and I recently had a follow-up surgery from a mastectomy so carrying the luggage up the stairs was difficult

6

Christopher

19 Jun 2023

·

Stayed 2 nights

Air conditioning was not working in lobby and hallways. Room was fine. Half of the mattress was collapsed from years of use. Very sparse on amenities. Business center, pool, fitness center all closed for "renovation." Breakfast included powdered eggs and boiled sausages, but the waffle maker worked well. Expect carbs for breakfast if you want anything decent. Woman at front desk seemed like she had to work for 24 hours straight due to other staff calling in, but she was available when we had to request bedding materials for the fold out couch. Seems like the staff were working with limited funds from Comfort Suites as a business. We will find another hotel in the area next time.

2

Les

7 Feb 2023

·

Stayed 1 night

This hotel is guilty of fraudulent advertising and should be avoided. The indoor pool and spa are not functional and there seems to be no intent to make them functional. Comfort Suites has this issue all over the country and needs to be held accountable for lacking integrity.

8

Angela

4 Jun 2025

·

Stayed 1 night

I have to travel to Abilene on an annual basis. This was my first time at this hotel. I was pleasantly surprised, especially in comparison with some of the other hotels I've stayed at before in the area. The only area of improvement would be the fitness center. The cardio equipment needs updating. The elliptical was terrifying, it was wobbly and made loud noises when climbing on. For the record I'm a pretty small person so that wasn't the issue. It's just very old and needs some tlc. Unfortunately I think some of their free weights have been stolen so it's not a complete set and also, the exercise bike which I ended up using due to the elliptical issue, also needs some tlc. The adjustment lever isn't working properly, and the back part flops backward when you mount it so basically I guess you could say you get a built-in AB workout, albeit unintentional lol! I do hope these issues are addressed soon but in spite of them, this will be my go to place when I return next year, thanks for having me and also for the lemon water which is just a lovely addition to any lobby!

8

Gaye

31 Jan 2024

·

Stayed 1 night

Swimming pool didn't seem clean enough, water was a little murky. Hot tub wasn't very hot and jets didn't work.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: some guests highlight very clean rooms, while others report dirty bathrooms, stained bedding, musty odors, and occasional pests. Housekeeping reliability varies, with missing or inadequate linens and supplies noted.

Related guest reviews

10

Vicki

25 May 2025

·

Stayed 1 night

Room was very clean. Loved it.

2

Patty

31 Mar 2025

·

Stayed 2 nights

The room was not clean, we found body fluids on the couch cushions along with trash in the corners by beds.

4

Ashley

5 Apr 2024

·

Stayed 1 night

This hotel was the dirtiest hotel I have ever stayed in. The room had crumbs and dirt on the couch and when we pulled the bed out there was a dirty tissue in it and it didn’t even have a mattress cover. Was wrapped in plastic. There was pubic hairs on toilet and in shower corners. There was no linen in room for bed even though we booked a room for 4 people. We went down and had to get the linens and when I went to put the linen on the hideaway bed there was blood all over the comforter. There was previous garbage from last guest left in drawer. We went down to tell them and they didn’t offer to move us rooms or do anything to make it right. They said they would have the manager call us and no one even called us. Gave them 2 stars because at least the pool and hot tub was nice. We tried something else and you get what you pay for. This is a privately owned hotel with the comfort name but definitely not the same and we will never stay or recommend this hotel to anyone.

2

Evangelina

7 Dec 2025

·

Stayed 1 night

Room was awful. It was not cleaned. The bedding was stained.

10

Derek

1 Jun 2025

·

Stayed 2 nights

Hotel was great. Room was nice and very clean. Staff were amazing.

2

Shanna

13 Dec 2025

·

Stayed 1 night

Hotel room was filthy, old, falling apart. Desperately needs a remodel/update. Checking in took 45 minutes, every person had an issue. Elevator stopped working, people stuck inside. Will not return.

2

Sherry

6 Jul 2025

·

Stayed 1 night

This hotel is the worst I have ever stayed at. Roaches dead in the corner. Old quest trash in the bathroom in the floor under vanity. Microwave filthy like the top inside has never been cleaned since it was put in the room. There was old splattered sticky soda on the wall and on the tv stand by the wall it was on. The pull out coach had mold on the bottom fabric and when I asked to be moved to another room , I was told there was nothing he could do. He handed me some sheets and said that is all he could do. Absolutely the worst! He said I could fill out a comment card.

10

nahka

17 Nov 2024

·

Stayed 1 night

Great stay. Nice clean, nice room, friendly staff

10

TIFFANY

4 Dec 2023

·

Stayed 2 nights

The breakfast was good and fresh. The room was very clean.

2

Crystal

12 May 2025

·

Stayed 1 night

Dirty, stinky and the front desk employee was kind but just not helpful. The hallways smelled, the rooms smelled all like wet musty like a moldy smell. The pool area had no ventilation or ac. It was hot and stinky in there as well, it had a musty gym smell. The room was dirty, the bathroom was the worst, the beds were uncomfortable and felt humid and smelled.

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Rooms

Rooms are generally spacious and comfortable, with many noting good beds. Downsides include highway and hallway noise, very loud or weak AC units, spotty Wi‑Fi, and occasional TV or in‑room equipment issues.

Related guest reviews

10

Dominique

30 May 2024

·

Stayed 1 night

Safe and clean, nice large room

6

Malcolm

3 Mar 2024

·

Stayed 1 night

Thin walls.

6

Nancy

4 Apr 2025

·

Stayed 1 night

The bed was lumpy but pillows wew nice. The A/C unit was very loud and could not keep up.

8

Esmeralda

4 May 2025

·

Stayed 1 night

Rooms are clean and spacious. It was quiet and comfortable.

6

Valerie

4 Jan 2024

·

Stayed 1 night

Our first room wasn’t cleaned and had been used. They put us in another nicer room. Very comfortable. Had all the amenities needed. They seem to be redoing the hotel. My only issues were all the street noise and the amount of light coming in the windows made it difficult to sleep well. The elevator doesn’t work, either.

8

Margaret

17 Nov 2024

·

Stayed 1 night

Everything was pretty good. Location is close to ACU and HSU. I prefer a room to have the sink and counter outside the bathroom/shower area. Breakfast was pretty good.

8

John

5 Oct 2024

·

Stayed 1 night

Great location, friendly staff, only negative is terrible WiFi service.

8

Dawn

5 Jan 2025

·

Stayed 2 nights

The hotel was nice and check in with the night time staff was great. The pillows are very soft and the mattress needs to be changed. I was there for 3 days and my back was killing me after this stay. The other people who stayed there said the same. The rooms were clean just needed some TLC. The faceplate around the plug by the bed is hanging out of the wall for example. Breakfast was ok. I got down there the eggs were like grated cheese (not sure why). There was no bacon and the sausage was cold and greasy. The coffee was cold. The orange juice & apple tasted like flavored water so I am assuming they were out as well. The biggest thing is breakfast needed to be restocked and hot. The staff is very nice and the lobby area was very clean.

6

Lindsey

14 Jan 2024

·

Stayed 2 nights

The staff was great and super friendly but the hotel sits right next to the highway and that is all you hear in your room all night long is the highway noise. You can also hear everything in the hallways and the rooms next to you. The connecting rooms door had a huge gap underneath it that we could see the cleaning crew wheel the vacuum across the floor.

10

Tina

29 Jan 2024

·

Stayed 1 night

Room was spacious and clean. Check in was easy. Bed was very comfortable.

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Service

Service is inconsistent: many praise friendly, helpful staff, while others report rude interactions, long or disorganized check‑ins, and poor response to requests.

Related guest reviews

10

Courtney

24 Jun 2024

·

Stayed 2 nights

All staff I interacted with was amazing. Front desk made check in and out simple and quick. I dropped cereal at breakfast and was trying to clean it up, the attendant wouldn't allow it. I greatly appreciated that. Hotel rooms were very clean. My room was nice and cold when we got in, which is helpful in Texas. My only down fall was we didn't have all the towels in the room when we got there and no towels in the pool area on the second dy of my visit. Housekeeping did come around the second day of our stay to bring us more towels.

2

cassandra

20 Dec 2025

·

Stayed 2 nights

Staff horrible

2

Jennifer

18 Oct 2025

·

Stayed 1 night

The people working the front were rude and seemed like they could care less about anything. The room wasn’t clean. We had to ask for bedding for the second bed. We tried to call and they wouldn’t answer to front phone so we had to go down to get bedding.

6

Donita

3 May 2025

·

Stayed 1 night

Check-in Staff was more interested in typing on their phone than the customers. She was not friendly AT ALL.

2

John

26 Jun 2023

·

Stayed 2 nights

This hotel did not have my hotels.com reservation when I arrived after a long day of work and travel. I had to call hotels.com and they kept me on the phone for an hour + to find me new accommodations after the hotel employee was not receptive to the hotel.com rep's solutions. The lobby AC was out, and the service was way less than friendly. There did not seem to be any willingness to work on finding a solution from the hotel's end. Just a combative attitude with the hotels.com rep about whose fault it was. Meanwhile, I am standing there sweaty, tired, and starving. The Hotels.com rep did a great job getting me a room across town for $0 more, but by 8:30p when I was checking into my new room, I had a headache from hunger. I arrived at the first hotel at 6:30p

8

Richard

7 May 2023

·

Stayed 2 nights

Although the initial room had a very loud air conditioner, Marie at the front desk was extremely helpful in getting us into another room without any pushback. Excellent customer service!

10

Wyatt

23 Nov 2025

·

Stayed 2 nights

The staff was awesome

10

Monica

20 Sept 2025

·

Stayed 1 night

Conveniently located and parking included, no issues encountered at this location. FD staff are kind and helpful, breakfast is standard but fresh and good

8

Josh

17 Jul 2025

·

Stayed 2 nights

The check in was long and the service desk didn’t smile or welcome me. It took 20 minutes as she forgot that I was there as she ran to do something. The room was very comfortable the beds sublime. The Tv was very confusing as there was no channel guide and switching channels took 10 seconds each. And though it is petty the HBO channel was only in Spanish, that was lame. Breakfast was good but the coffee ran out and there were not enough forks.

10

Walter

12 Dec 2023

·

Stayed 1 night

Wonderful stay! Safe area, well lit! Staff was friendly and accommodating. Excellent hot breakfast.

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Location

Convenient for ACU and I‑20 access, with shops and restaurants nearby. Several reviews warn of traffic noise from the interstate, especially in front‑facing rooms.

Related guest reviews

8

Jerome

4 Sept 2025

·

Stayed 1 night

Location

8

Eric

11 Sept 2024

·

Stayed 1 night

Visited Abilene Christian University and Comfort Inn was convenient and comfortable accommodation.

8

Buck

19 Dec 2023

·

Stayed 1 night

Room was very clean and well organized. Bed was a little soft but comfortable. When you book/check in try to get room on backside of building!! I20 traffic is constant and noisy. Nice indoor pool and hot tub. Decent breakfast layout and is fresh. Overall would definitely stay here again.

10

Monica

20 Sept 2025

·

Stayed 1 night

Conveniently located and parking included, no issues encountered at this location. FD staff are kind and helpful, breakfast is standard but fresh and good

8

Margaret

17 Nov 2024

·

Stayed 1 night

Everything was pretty good. Location is close to ACU and HSU. I prefer a room to have the sink and counter outside the bathroom/shower area. Breakfast was pretty good.

10

Amber

9 Jul 2024

·

Stayed 1 night

It’s in a convenient location for us

10

Andrew

23 Jul 2023

·

Stayed 1 night

Convenient, right off the highway (I-20)

6

Lindsey

14 Jan 2024

·

Stayed 2 nights

The staff was great and super friendly but the hotel sits right next to the highway and that is all you hear in your room all night long is the highway noise. You can also hear everything in the hallways and the rooms next to you. The connecting rooms door had a huge gap underneath it that we could see the cleaning crew wheel the vacuum across the floor.

10

Stacy

17 Sept 2025

·

Stayed 1 night

Could use a little TLC in the bathroom it was not the best stained floor from what appears to be paint tub had a porcelain coat that was clean but can tell it’s a cover up of the dated tub with rust. Bed and pillows were comfy and for me that was the main thing. Staff was friendly and hotel conveniently located to shops and food.

10

Marilyn

18 May 2024

·

Stayed 1 night

Easy access from the highway

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: many enjoyed a hot, varied spread, while others found items missing or cold and restocking slow, with occasional drink machine issues. Reviews focus on breakfast; other on‑site dining is not covered.

Related guest reviews

10

Michelle

30 Oct 2024

·

Stayed 1 night

Very clean and breakfast was great. Well maintained

4

Brittney

19 Mar 2023

·

Stayed 1 night

We booked this hotel specifically for the pool and it was closed. The free hot breakfast they serve from 6am-9am was out by 7:30 and they didn’t replenish much of it, including the coffee, juice and milk. Also, there was no drinking water available in the entire hotel, not even for purchase, so if you didn’t bring your own you were just out of luck.

10

Daniel

25 Jul 2024

·

Stayed 1 night

Better than average breakfast, included omelettes and sausage. Replenished frequently, so Evy was fresh.

6

Melissa

8 Jun 2024

·

Stayed 1 night

The bed was comfortable and the room clean, although there were wash cloths covering the smoke detectors. The breakfast was barely there and the ran out of coffee mid breakfast run.

8

Dawn

5 Jan 2025

·

Stayed 2 nights

The hotel was nice and check in with the night time staff was great. The pillows are very soft and the mattress needs to be changed. I was there for 3 days and my back was killing me after this stay. The other people who stayed there said the same. The rooms were clean just needed some TLC. The faceplate around the plug by the bed is hanging out of the wall for example. Breakfast was ok. I got down there the eggs were like grated cheese (not sure why). There was no bacon and the sausage was cold and greasy. The coffee was cold. The orange juice & apple tasted like flavored water so I am assuming they were out as well. The biggest thing is breakfast needed to be restocked and hot. The staff is very nice and the lobby area was very clean.

10

Walter

11 Dec 2023

·

Stayed 2 nights

Excellent experience! Staff was friendly, and accommodating. Great breakfast, lots of selections, and egg and cheese omelette with bacon!! No bugs!! Great area! Thank you for a great experience for the past 3 nights!!

10

michael

5 Feb 2024

·

Stayed 2 nights

Good breakfast

8

Geri

3 Nov 2025

·

Stayed 1 night

Staff was courteous. The toilet tank took forever to fill up and loud. Hot Breakfast no orange juice says been broken for some time. Only one person on staff for serving/preparing hot breakfast. Checking out no staff present at counter. Had to ask if anyone was there. Room clean

10

Walter

12 Dec 2023

·

Stayed 1 night

Wonderful stay! Safe area, well lit! Staff was friendly and accommodating. Excellent hot breakfast.

8

Mohammad

8 Jan 2025

·

Close to Freeway and very clean. At 730am breakfast was put of everything. Yogurt, orange juice, waffle and syrup and fruit. We were 6 family members had 2 rooms. We paid for breakfast but we had leave hungry without breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$173
February	US$191
March	US$196
April	US$169
May	US$174
June	US$181
July	US$207
August	US$184
September	US$149
October	US$153
November	US$153
December	US$169

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $235	10 $238	11 $209	12 $219
13 $167	14 $231	15 $246	16 $246	17 $243	18 $242	19 $228
20 $155	21 $233	22 $244	23 $246	24 $221	25 $272	26 $210
27 $169	28 $237	29 $246	30 $246

Su	Mo	Tu	We	Th	Fr	Sa
				1 $234	2 $198	3 $192
4 $176	5 $241	6 $246	7 $246	8 $253	9 $246	10 $253
11 $194	12 $270	13 $270	14 $270	15 $264	16 $264	17 $283
18 $188	19 $270	20 $270	21 $270	22 $268	23 $213	24 $222
25 $182	26 $267	27 $246	28 $270	29 $299	30 $298	31 $281

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Monthly average prices

About this property

Location

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Good

Who stays here?

What guests think

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