Name: WoodSpring Suites San Antonio North Live Oak I-35
Address: 13598 North IH 35, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: US$50–US$67 per night
Rating: 6.97

What guests think

Reviews of WoodSpring Suites San Antonio North Live Oak I-35 depict a budget extended stay with in room kitchens, but many guests report pests, worn interiors, and issues like broken elevators, poor WiFi, and limited front desk hours.

Some staff are praised for friendliness and easy check-in, while responsiveness and refund support draw repeated complaints. Cleanliness feedback frequently mentions stained linens, dirty bathrooms, and lingering smoke or marijuana smells in rooms and hallways. Location is convenient to shops and highways, though construction and tricky access are noted, and a few guests mention safety or late-night noise. Overall, expect very basic lodging with significant maintenance and cleanliness trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic extended-stay setup with in-room kitchens (fridge and stovetop), and cookware often costs extra. Guests repeatedly report elevator outages and unreliable or paid WiFi.

Related guest reviews

6

Daniel

12 Dec 2025

·

Stayed 1 night

Room was a little run down compared to the rest of the place, it smelled like smoke, no shampoo or conditioner, and last but not least poor wifi

2

Cord

25 Jul 2025

·

Stayed 1 night

I booked a stay at this hotel because my friends were staying at a different location of the same hotel branch and it looked very nice. I was hoping it would be similar in quality since it was the same brand. Big mistake. I had to call someone to do my check in. The elevator wasn't working. The entire hotel had a urine smell. It didn't go away until the morning. My room was dirty. There was a roach crawling up the wall. Not of a lot of amenities in the room. Overall just a very bad experience..

2

Rita

4 Dec 2024

·

Stayed 2 nights

Staff guy Caden was fabulous. I originally wanted the 4th floor but he put me in 213, i walked in w my 2 kids and walked RIGHT OUT. A baby cockroach was crawling on the stove. I told him and he walked me up rooms 414 and 413. 414 smelled like sweat and vomit very stingy smell, the bath tub was not fit for a bath after a long day, toilet seat was up, the smell is what turned me off. 413 had a plastic bag on the bed, puke flakes in the toilet, a tv that did not work, (he came later to replace it), the sink and tub were leaky, its 25.00 for a kitchen set even though theres a kitchen, and dirty towels. Caden replaced the quilt and provided extra clean sheets and towels plus fixed my tv. The remote doesnt turn down volume nor does it change the channel back. Bed was clean and comfy. Leaving that Friday morning a smashed roach was by the elevator.

2

Douglas

9 Apr 2025

·

Stayed 1 night

Ended up not staying elevator was broken and furniture /bed etc not very good

2

Roni

25 Jul 2025

·

Stayed 1 night

First and foremost the front desk closes at 11 pm so if you arrive late, good luck. The elevator was broken so not ADA compliant. The entire place smells like marijuana. The room is full of stains and what we realized was as mold. The toilet was broken and did not flush but the front desk wouldn’t fix because they were “closed”. The shower area completely damaged. Again, in horrible shape. Do not book this hotel. If it wasn’t almost midnight when we got the keys, we would have booked somewhere else. I hope hotels.com takes note of the condition of this location and drops them from their listing.

2

Martina

7 Jul 2025

·

Stayed 2 nights

No elevator had to cancel it was raining had to look for another hotel

2

Ezekiel

15 Jun 2024

·

Stayed 2 nights

Basic wifi was not available

8

Reynaldo

2 May 2025

·

Stayed 1 night

Super easy check in. Unfortunately the elevator was broken so you had to use the stairs to be able to go to your room. Other than that, overall okay.

2

Lee

17 Jun 2025

·

Stayed 3 nights

Elevator not working

10

Deb

24 Aug 2024

·

Stayed 5 nights

It has a full kitchen. You can buy some pots and pans at front desk. They have free wifi. You have to supply own tp and carry own trash out. They will clean room every other week, if you ask.

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Cleanliness

Many reviews cite poor hygiene: stained linens, dirty tubs and bathrooms, and lingering smoke or marijuana smells in rooms and hallways. Pests are frequently mentioned, especially roaches.

Related guest reviews

2

Jenna

19 Feb 2024

·

Stayed 1 night

The room was gross no to mention the restroom it was terrible had missing pieces and mold all over it we didn’t even shower . The stairs reeked of urine it was god awful

2

Eloy

9 Apr 2024

·

Stayed 1 night

Front desk on site manager was very nice when checking in. Once I arrived in my room I noticed at least 10 roaches. Went down to request another room. Manager was very apologetic and polite. Once I arrived in my second room the first thing I saw was 3 roaches in the sink, one on the wall and several on the floor. I promptly asked for a refund which I was given and found another hotel to stay at. Very inconvenient and nasty

2

Stephanie

8 May 2023

·

Stayed 2 nights

The room looked nothing like the pictures. Very dingy and the entire hallway on the 2nd floor smelled like weed and chemical cleaner. The room was dirty and so was the bathroom. Overall, don’t stay here.

6

Jeff

1 Sept 2025

·

Stayed 1 night

Lots of roaches. And I was only there for 12 hours.

2

Rafael

17 Oct 2024

·

Stayed 1 night

This hotel is terrible. It smelled like weed everywhere, the sheets were stained, the beds had no strong support and moved around, the shower was in poor condition, and it was not hygienic for my family. Honestly, if you have to go to San Antonio, NEVER stay at this hotel!

2

Beth

20 Dec 2024

·

Stayed 1 night

The place smelled bad. Roaches everywhere. Bathroom discusting and the bed was so uncomfortable I woke up with severe back pain. I'll never stay there again

4

Mary

1 Mar 2025

·

Stayed 1 night

The entire building smelled of marijuana as soon as you pass the lobby doors. The room was okay but I found trash on the carpet that was not picked up, two roached crawling on the walls and the bathroom smelled like urine. The tub was also dirty so I had my kids step on a towel while they showered.

2

MELISSA

25 Jun 2024

·

Stayed 1 night

We checked out shortly after checking in. It was awkward to get to off of the main road. The outside of the building and property looked neat, however the check in wasn't clear and felt like going into a secure prison. The hallways smelled of urine and the elevator like vomit. The beds were made, but the blankets were pilled and stained. The bathroom was wiped down, but not clean and surfaces stained. The "kitchen" consisted of old two electric burners, a microwave and a fridge. No pots, dishes or utensils. We were afraid of what we were exposing our child too.

2

Geoffrey

31 Aug 2025

·

Stayed 2 nights

Bugs in the room, huge stains on bed, blood on bedsheets, rust on refrigerator, dirty. Left, did not stay for the two booked nights.

2

Candida

22 Sept 2025

·

Stayed 1 night

The whole experience was terrible. Waited about 20 minutes for front desk to come help check us in. Walked inside the first set of doors it smelled so strong of cigarette smoke went in the elevator it had a musty smell was very dirty even had spiderweb. The wouldn’t work finally worked. Used the restroom toilet didn’t flush properly. The room was dirty had a couple of dead roaches took off my shoes the floor was sticky dirty. Went back down to let them know, he was helping someone check in was told to wait a minute while he helped the other person, I said no I need to be helped rt now I have a place I have to go to, he attended me gave me another room Same senario. Except the door opened better and the toilet worked . We won’t stay there again

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Rooms

Rooms are dated and basic, with many reports of uncomfortable beds, thin bedding, and lingering smoke smells; some note AC problems and unreliable or absent hot water. WiFi performance can be weak, and occasional noise or faulty door locks are mentioned.

Related guest reviews

6

Daniel

12 Dec 2025

·

Stayed 1 night

Room was a little run down compared to the rest of the place, it smelled like smoke, no shampoo or conditioner, and last but not least poor wifi

6

Guadalupe

22 Mar 2024

·

Stayed 1 night

The room was clean but it smelled like cigarettes. Mind you it was very budget friendly and it had a little stove and sink. Maps and Google Maps were terrible to follow during the night. Maybe a sign on the side of the highway would help us get to it faster. I literally went around four times to find entrance to road going to hotel. Room was clean, air conditioner worked, and we slept well. It wasn't a noisy hotel.

4

Kieran

11 Jan 2024

·

Stayed 7 nights

Very uncomfortable mattress , like sleeping on cement , no blankets , Kitchen but no dishes, no silverware , no dished , inexpensive, so you get what you pay for

4

Ilse

4 Dec 2023

·

Stayed 1 night

Quick check-in. No hot water on four different stays.

6

Delene

25 Mar 2024

·

Stayed 1 night

The pillows were so flat you had to triple them to get enough for one pillow. There was a police visit the first night we stayed. The beds were basicaly oversize cots. The blankets were very thin.

6

Teresa

26 Jul 2025

·

Stayed 4 nights

Everything was great but they had roaches and some of the bed sheets had stains and my door to room would not Lock when you closed it. I had to keep closing it very hard. Overall it if they get new bed sheets and have someone come pest control. The door can be fixed. Safe place but needs some work done. Overall everyone was amazing.

8

Lance

23 Aug 2025

·

Stayed 1 night

Its was descent for the price. The beds are not comfortable at all. Pillows were flat as pancakes. Saw a few roaches. The area was quiet and not alot of commotion. For the price not bad, just dont expect a lot with the room.

6

Sidney

30 Nov 2023

·

Stayed 1 night

No hot water

2

Yasmin

4 Dec 2023

·

Stayed 2 nights

It smelled bad, there was no hot water, it wasn't cleaned, there was alot of noise, there was roaches and it looked nothing like the pictures

2

Chris

7 Jan 2023

·

Stayed 1 night

The beds were the worst I’ve EVER slept in. The top blanket/ cover was thinner than the sheet. The carpet was stained all around. The front desk was closed for the night at 11 pm so we couldn’t get extra blankets. VERY disappointed with this stay. Not worth the price I paid !!!

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Service

Feedback is mixed: several guests praise friendly front-desk staff and easy check-in. Recurring complaints cite the desk closing around 11 pm with poor after-hours support, long waits, refund difficulties, and inconsistent responsiveness or attitude.

Related guest reviews

10

Rafael

29 Apr 2024

·

Stayed 1 night

Everyone was great. There was not 1 person with a negative attitude at this location. I have stayed at other hotels where there is 1 employee with a negative attitude. That was not the case at the WoodSpring Suites.

2

Bayram

17 May 2025

·

Stayed 1 night

I made a reservation for a friend at this hotel tonight. They closed the office at 11:00, my friend could not enter the hotel, I called their phone number but they did not answer, even though I paid my money, my friend could not stay at the hotel. It's a terrible hotel and I want my money back

2

Cyle

20 Apr 2025

·

Stayed 7 nights

Well, I just start off with. I had to sleep in my truck in the parking lot. Because I arrived after 12 AM. Mind you.. I called the front desk of the hotel and told them that it would be after midnight when I got there. Do too traveling issues. So upon arriving, I was told that I could not check-in. I would have to come back in the morning. So i slept in my truck in tne parking lot until it was time for me to leave for work at 4a.m. for your notes, I paid to stay there for days vette could not get someone to check me in because it was after midnight. Highway robbery out here folks and most of them don't want to look that finger to put in any type of work.They'd rather make excuses for themselves and why they can't, but never offer up a resolution of what they could do

2

Maurice

22 Jan 2023

·

Stayed 2 nights

It has beds and running water. Was difficult to check in and get someone to answer the phone. Asked for clean linens, was told they would be delivered, came back at 12:30am to no linens, no after hours service and rude staff that told me “good luck” the office doesn’t open until 7am…

10

Natasha

14 Sept 2025

·

Stayed 5 nights

Quan at the front desk did an amazing job with helping me get checked in. He advised me on how to get the best price for my stay and has an outstanding personality. He’s very professional and made things as easy as possible. Room was clean the communication is stellar. I recommend this property it’s awesome. Gratitude to the staff for a wonderful transition.

2

Nicholas

10 Aug 2025

·

Stayed 1 night

Upon entering our room, we were greeted with roaches on the couch, roaches on the wall, and a pillow with brown streaks ALL over it. We immediately left (wouldnt even set our bags down) and booked another hotel nearby. The kicker...when letting the hotel and expedia know, our refund has been denied! Even with photos! So not only is it absolutely disgusting, they dont care!! Do not book here!

2

Roni

25 Jul 2025

·

Stayed 1 night

First and foremost the front desk closes at 11 pm so if you arrive late, good luck. The elevator was broken so not ADA compliant. The entire place smells like marijuana. The room is full of stains and what we realized was as mold. The toilet was broken and did not flush but the front desk wouldn’t fix because they were “closed”. The shower area completely damaged. Again, in horrible shape. Do not book this hotel. If it wasn’t almost midnight when we got the keys, we would have booked somewhere else. I hope hotels.com takes note of the condition of this location and drops them from their listing.

10

Joshua

13 Apr 2025

·

Stayed 1 night

Great price, great accomodations. Plenty of things close by to do and see. Quan was awesome and went above and beyond for my girlfriend.

2

Candida

22 Sept 2025

·

Stayed 1 night

The whole experience was terrible. Waited about 20 minutes for front desk to come help check us in. Walked inside the first set of doors it smelled so strong of cigarette smoke went in the elevator it had a musty smell was very dirty even had spiderweb. The wouldn’t work finally worked. Used the restroom toilet didn’t flush properly. The room was dirty had a couple of dead roaches took off my shoes the floor was sticky dirty. Went back down to let them know, he was helping someone check in was told to wait a minute while he helped the other person, I said no I need to be helped rt now I have a place I have to go to, he attended me gave me another room Same senario. Except the door opened better and the toilet worked . We won’t stay there again

2

David

21 Jan 2025

·

Stayed 1 night

The guy at the front desk was just terrible and acted like I was bothering him by paying waaaayy too much for the trash pile of a hotel that this place presents. I don’t think this place has ever been cleaned, smelled of rotten garbage and marijuana, most of the clientele looked as if we were at a homeless shelter, the WiFi doesn’t work, the rooms are gross and uncared for, I wouldn’t have paid $10 for this place, they should burn it to the ground and call it a day

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Location

Convenient to shops and highways; access is hampered by nearby I-35 construction and a confusing entrance for some. A few guests mentioned safety concerns or late-night noise around the property.

Related guest reviews

2

Casandra

27 May 2025

·

Stayed 2 nights

Did not feel safe here. Cops showed up during our whole stay. The side doors didn’t work all the time to enter from. Saw a cockroach in the restroom and again by the stove. Cut my knee on the bed frame. I would not recommend for families with small children.

8

James

18 Dec 2024

·

Stayed 1 night

My stay was not bad at all. Easy check-in,room was like a mini apartment (had stove top,fridge,micro, etc.. Very quiet and really close to shopping centers and restaurants.

6

Guadalupe

22 Mar 2024

·

Stayed 1 night

The room was clean but it smelled like cigarettes. Mind you it was very budget friendly and it had a little stove and sink. Maps and Google Maps were terrible to follow during the night. Maybe a sign on the side of the highway would help us get to it faster. I literally went around four times to find entrance to road going to hotel. Room was clean, air conditioner worked, and we slept well. It wasn't a noisy hotel.

10

Vanessa

29 Jul 2024

·

Stayed 2 nights

It was clean and staff was friendly. The area had many places to shop and dine.

4

Stephen

2 Mar 2025

·

Stayed 3 nights

Location was convenient. Construction on I35 was a pain.

4

tracy

7 Mar 2023

·

Stayed 8 nights

We didn’t even stay. The place had very undesirable people hanging around both in and outside and we didn’t feel safe. We went so far as to look inside the room and it was as disappointing as the outside of the hotel. Then we were informed we had to pay for the hotel for one night because they reserved the nightmare of a room they had reserved for us. NEVER again. We won’t even look at a Wood Springs if they appear in the search again! Buyer beware!

2

Joseph

13 May 2024

·

Stayed 1 night

Safety is an issue. Very dirty. Hot. Humid. Smell is horrible. People smoke in common areas on all floors. Unsafe parking lot shenanigans all night. Location not bad but right next to I35 construction.

10

Jorge

27 Aug 2023

·

Stayed 1 night

Great location

8

Rigoberto

14 May 2023

·

Stayed 1 night

This place is good for the price that are listed. Not only are there things to do around it, it is walkable from the hotel. It is tucked away from the main road which gives you a silent night to rest up. Staff was great, friendly and was very informative on any questions I had. Will definitely be booking again when in the area again.

4

Ronald

6 Jun 2023

·

Stayed 10 nights

Loud music in the parking lot every night 1 o’clock 2 o’clock in the morning dogs barking

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Dining

Multiple reviews report there is no breakfast service. No further consistent feedback on dining or room service.

Related guest reviews

2

Samuel

11 Jun 2023

·

Stayed 3 nights

Hotel stay ranked at one of the worst we've stayed in. 6 rating on hotels.com was very conservative. We gave it a 1. Bed was uncomfortable, no house keeping service in the 3 days we stayed there. No breakfast as was mentioned in the description. No pool, we could hear the water running down the pipes from upstairs all day and night through the walls. Odors inthr hallways and rooms were bad. We went to comain about the unsatisfactory conditions and they did not offer and new room and first thing they said was there are no refunds!

2

Feleicia

3 Jun 2025

·

Stayed 4 nights

The hotel was old and the bedding was horrible dingy bed linen the toliet was loose from the floor, A/C wasn't great , carpet was spotty, tub was horrible I had to stand in the shower with my slippers on the Elevators wasn't working, no contential breakfast. over all it wasn't great.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$47
February	US$51
March	US$48
April	US$46
May	US$44
June	US$43
July	US$49
August	US$49
September	US$44
October	US$43
November	US$45
December	US$47

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $54	17 $51	18 $55	19 $56
20 $50	21 $51	22 $51	23 $51	24 $51	25 $55	26 $56
27 $51	28 $51	29 $51	30 $51

Su	Mo	Tu	We	Th	Fr	Sa
				1 $54	2 $64	3 $65
4 $55	5 $56	6 $54	7 $54	8 $55	9 $65	10 $65
11 $54	12 $60	13 $59	14 $59	15 $60	16 $65	17 $65
18 $54	19 $60	20 $59	21 $59	22 $60	23 $65	24 $67
25 $54	26 $60	27 $60	28 $60	29 $59	30 $65	31 $65

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds, Smoking

Standard Room, 2 Double Beds

Room, 1 Queen Bed, Accessible, Smoking

Room, 1 Queen Bed, Accessible (Sofa)

Standard Room, 1 Queen Bed, Smoking

Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites San Antonio North Live Oak I-35

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