Name: Hilton Garden Inn Statesville
Address: 1017 Gateway Crossing Drive, Statesville, North Carolina, United States of America, Statesville, North Carolina, US
Price range: US$134–US$283 per night
Rating: 8.4

What guests think

Hilton Garden Inn Statesville draws frequent praise for its clean rooms, welcoming staff, and easy access off I-77, while reviews also note mixed dining experiences, occasional maintenance hiccups, and inconsistencies around breakfast and other on-site amenities.

Rooms are generally comfortable and spacious, though a few guests mention dated decor, loud or slow-to-cool AC, and occasional TV or fixture problems. The on-site bar and grill is appreciated for convenience, but food and breakfast quality vary, service can be slow, and breakfast may not be included depending on booking. Facilities include an indoor pool and parking; some report a cold pool or missing towels and sporadic gym maintenance. Overall, this is a practical stop for road trips, with a few trade-offs to consider.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An on-site bar and grill and an indoor pool are available; several guests found the pool cold or lacking towels and noted broken gym equipment. Parking is well lit, though spaces can feel tight.

Related guest reviews

10

daniel

27 Nov 2022

·

Stayed 3 nights

The pool is open year round.

6

Ashlee

4 May 2025

·

Stayed 2 nights

Room was okay. Sink in bathroom sucks water easily sits on the counter. Room had a smell. Pool was nice and warm. Lady works at the bar/breakfast area (not sure of her name) skinny brown skinned lady with twist was rude as ever. People like her just need to find a job thats not customer service centered. Two cooks for breakfast 5/4/25 were amazing i wish i knew their names but they made up for their coworkers rudeness.

6

Stevie

22 Mar 2023

·

Stayed 1 night

Stayed here because we were on a long road trip and needed something convenient for family. We’re looking for a separate bedroom, restaurant on site and indoor pool. Thought we hit a slam dunk. Picture and description say separate bedroom, but there is no door. Shower wasn’t clean and found food on floor in room from previously stay. Pool was freeeeeeeezzzzing. Restaurant was a let down. Good selection but kids chicken fingers were served uncooked and lettuce in salad was wilted. Staff were great.

6

Shane

28 Nov 2022

·

Stayed 4 nights

The maintenance staff is nonexistent. Lots of equipment broke in weight room. No towels at the pool. Floors buckling at the restaurant. Shower handle is loose. Door deadbolt wouldn’t latch.

10

Lori

14 Mar 2023

·

Stayed 1 night

The food served by the onsite restaurant was delicious and wait staff were very efficient and friendly. The parking lot is very well lit. The room was very clean.

10

Adam

13 Nov 2022

·

Stayed 1 night

Indoor pool was perfect for the kids

6

Dawn

2 May 2023

·

Stayed 1 night

Properry was fine for an overnight stay. Hallway was creaky but room was not. The only complaont i have is that there were no clean towels in the pool area at 7pm and it was open until 10. We were told ypon entry that theu would being some in but we swam for an hour and still no towels. The walk back to the third floor soaking wet and freezing ruined the visit for me. The on site restaurant food was good althpugh service was slow (took an hour for 2 hamburgers and a grilled cheese to be made) just fyi, order early.

8

Kathleen

19 Mar 2024

·

Stayed 1 night

Parking spaces narrow. Room had issues: shower dripped and splashes onto floor. Splashes on sink counter wicked up tissue box, causing all tissues to be wet.

10

Erik

3 Dec 2024

·

Stayed 2 nights

I liked that it had dining options. I did not like the pool, It was freezing cold.

10

Evelyn

9 Nov 2023

·

Stayed 2 nights

The hotel was dated but clean and the staff were passionate about Statesville. While I waited for food downstairs, a lady gave my daughter a Statesville coloring book and explained the town's history. The food was basic but good. Can't go wrong with the burger. The pool looked clean with towels stocked. I will definitely stay here again.

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Cleanliness

Many reviews highlight clean rooms and a well-maintained property, but there are recurring reports of dirty or unprepared rooms, dusty areas, stained carpets, and occasional maintenance issues like flaking ceilings or slow drains.

Related guest reviews

4

Linda

21 Apr 2024

·

Stayed 1 night

There was no toilet paper in bathroom or soap. Shower head was too high to adjust. The room seemed dusty. There were no stir sticks for the coffee. The dinner area lacked proper staffing and half of the menu was unavailable due to equipment failure.

8

Thomas

27 Jul 2025

·

Stayed 1 night

Convenient. Right off the highway. Property is clean. Standard room is big and was clean.

6

Ashlee

4 May 2025

·

Stayed 2 nights

Room was okay. Sink in bathroom sucks water easily sits on the counter. Room had a smell. Pool was nice and warm. Lady works at the bar/breakfast area (not sure of her name) skinny brown skinned lady with twist was rude as ever. People like her just need to find a job thats not customer service centered. Two cooks for breakfast 5/4/25 were amazing i wish i knew their names but they made up for their coworkers rudeness.

2

James

21 Feb 2023

·

Stayed 1 night

I had to wait to check in.Went to my room to find it dirty,beds unmade,trash in it.Had to go back downstairs to change the room.Got the new room on the second floor only to find out that I had no view.Room 214 has a view of the rooftop for the carport.Also whatever is being cooked downstairs you smell it in the room AC.Stains all over the carpet.Toilets low for a child not and adult.I slipped inside the shower and fell backwards onto the floor.Tried to do a report,was told its not necessary.Went to the er and my right food its sprained really bad from the fall.Horrible stay ever.

6

Stevie

22 Mar 2023

·

Stayed 1 night

Stayed here because we were on a long road trip and needed something convenient for family. We’re looking for a separate bedroom, restaurant on site and indoor pool. Thought we hit a slam dunk. Picture and description say separate bedroom, but there is no door. Shower wasn’t clean and found food on floor in room from previously stay. Pool was freeeeeeeezzzzing. Restaurant was a let down. Good selection but kids chicken fingers were served uncooked and lettuce in salad was wilted. Staff were great.

6

BARBARA

15 Jun 2024

·

Stayed 2 nights

Carpet in room needed to be cleaned. Tub/shower drain did not drain well. On the second day the bathroom smelled like sour laundry, didn't seem to be the towels, possibly the shower curtain.

10

Laterese

12 Jan 2026

·

Stayed 1 night

The hotel was clean and the staff was extremely kind especially the lady at the front desk.

10

Mary

1 May 2023

·

Stayed 1 night

I was traveling with my daughters. We stayed one night but got to enjoy dinner in the dining room. The room was very nice, very clean. Wish we could stay again.

4

Tim

3 Jan 2025

·

Stayed 1 night

Rooms were institutional and falling apart, the ceiling was literally flaking onto the bed…

8

Kathleen

19 Mar 2024

·

Stayed 1 night

Parking spaces narrow. Room had issues: shower dripped and splashes onto floor. Splashes on sink counter wicked up tissue box, causing all tissues to be wet.

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Rooms

Guests find rooms comfortable and often spacious, but some note dated decor, firm or sagging beds, loud AC, and occasional TV or blind malfunctions; Wi-Fi may require membership for free access.

Related guest reviews

8

Thomas

27 Jul 2025

·

Stayed 1 night

Convenient. Right off the highway. Property is clean. Standard room is big and was clean.

10

kevin

4 Sept 2022

·

Stayed 1 night

The room size and the convenience to the highway

8

Kimberly

12 Sept 2024

·

Stayed 1 night

Nice hotel. Large lobby area. Rooms could be updated. Breakfast not included.

8

Catherine

31 Aug 2025

·

Stayed 3 nights

Clean rooms, nice staff. The only complaint is the beds are a bit too firm. Other than that, everything was great.

10

William

20 Sept 2025

·

Stayed 1 night

Only issue I had was the TV needed programmed twice and wouldn't work at all today. TV's are important while away from home and it was frustrating not being able to use at when I wanted to. Food was the best and the staff went out of their way to help.

10

Randa

18 Sept 2022

·

Stayed 1 night

It had comfortable beds and was a great place to stay.

6

Tim

26 Jun 2024

·

Stayed 3 nights

The bed was drooping on both sides. Killer on the back! Everything else about this place was just “average”. Nothing to write home about.

6

Michael

30 Sept 2023

·

Stayed 1 night

They charge for wi-Fi if you don’t join their Hilton group. That’s outrageous !

8

Jennifer

3 Sept 2024

·

Stayed 1 night

Easy to get to from the highway, very convenient for a road trip. The only issue was the AC unit in the room might be older and was very loud, especially when kicking on. Staff is superb.

6

Kristian

13 Nov 2022

·

Stayed 1 night

Property was ok for a quick overnight stop. My first room the blinds didn’t work and bright street lights were shining in. My second room did not have a working tv. They gave me a breakfast voucher for the issues instead of discounting my room which should have been done heavily.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming, and helpful, with standout assistance at the front desk and restaurant; however, some guests report rude breakfast staff, a problematic check-in with key failures, and occasional slow or uneven service.

Related guest reviews

10

Denis

6 Apr 2025

·

Stayed 1 night

The desk clerk, Sher, went out of her way to provide assistance with the business computer and printer.

10

Richard

15 Dec 2025

·

Stayed 1 night

Very friendly staff and willing to help in any way.

10

Jaime

27 Oct 2025

·

Stayed 1 night

The staff was very welcoming and friendly. She had great recommendations for local restaurants..

10

Laterese

12 Jan 2026

·

Stayed 1 night

The hotel was clean and the staff was extremely kind especially the lady at the front desk.

10

Shari

9 Dec 2024

·

Stayed 1 night

Stayed for a wedding, great service, everyone was so polite and welcoming

10

Ashley

23 Jun 2024

·

Stayed 1 night

This was a wonderful hotel. The staff was very friendly and helpful to me traveling by myself with my 10 mo old daughter. The restaurant was very accommodating and made the Greek yogurt breakfast to order since my baby cannot have honey yet and I haven't introduced her to nut allergens. They just gave me a couple scoops of yogurt and were happy to make the changes. They also helped me take my bag out to my car since I was also pushing a stroller & carrying a diaper bag. I would recommend this place to everyone.

10

Christina

3 Dec 2023

·

Stayed 1 night

Great location! Very friendly bartender!

2

Amy

9 Sept 2025

·

Stayed 1 night

Check in was horrible. We arrived late and was sent to the room and the card keys would not work. Second trip down to the desk to have them reset the keys and still did not work. 3rd trip we received new keys that still didn't work. 4th trip the front desk person came up and tried the key herself only to find the key still didn't work. She went back down to change our room but came back up for the 5th time to try yet again...only to find out that there was already someone in that room. Tired and grouchy as hell and still waiting to get into a room. In addition, pet fee was $75 instead of listed $50 on hotels.com. One hour later, still trying to get into a room.

6

Dawn

2 May 2023

·

Stayed 1 night

Properry was fine for an overnight stay. Hallway was creaky but room was not. The only complaont i have is that there were no clean towels in the pool area at 7pm and it was open until 10. We were told ypon entry that theu would being some in but we swam for an hour and still no towels. The walk back to the third floor soaking wet and freezing ruined the visit for me. The on site restaurant food was good althpugh service was slow (took an hour for 2 hamburgers and a grilled cheese to be made) just fyi, order early.

6

Amy

23 Nov 2025

·

Stayed 1 night

The room was great very nice and clean spacious did walk in and it was very very hot in there it's a little while for the AC to get it cooled off other than that the room was great only can place that we have were the staff at the breakfast it took 45 minutes on an hour to get our food there was no service as far as we had to keep going up and asking for packing silverware the table had plates followed up after nobody came and cleaned anything the staff was rude when you approached them they just said you know we'll get to it or you can just do that yourself or it was very non-professional with the with the restaurant that was a big disappointment

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AI-generated summary based on recent guest reviews

Location

Consistently praised for easy access to I-77 and a convenient stopover; some note restaurants nearby, while a few found it less handy for certain events.

Related guest reviews

8

Thomas

27 Jul 2025

·

Stayed 1 night

Convenient. Right off the highway. Property is clean. Standard room is big and was clean.

10

kevin

4 Sept 2022

·

Stayed 1 night

The room size and the convenience to the highway

10

Muhammad Ali

24 May 2024

·

Stayed 3 nights

It was a good place to stay. Good location

8

Harry

8 Jul 2023

·

Stayed 1 night

Easy access from i77

6

Evelyn

21 Oct 2024

·

Stayed 3 nights

For a Hilton property not to offer a basic breakfast seemed bizarre. The person downstairs said breakfast was free then brought me a check. Three eggs and three pieces of bacon for myself and my daughter were over $20. She assured me that she would get a voucher but asked me to sign the check anyway. I was charged at checkout and didn't argue it. They said only rooms booked through Hilton would have breakfast. Keep in mind if booking through Expedia. The room was okay. We enjoyed the small saltwater pool. It wasn't particularly close to the Hot Air Balloon Festival so I will likely consider another hotel next year.

10

janice

17 Mar 2024

·

Stayed 1 night

very close to the interstate exit; new hotel

10

Susan

22 Nov 2023

·

Stayed 1 night

Would stay there again, close to highway.

10

Christopher

22 Jul 2024

·

Stayed 5 nights

proximity to the highway was good!

10

Sherry

31 Dec 2024

·

Stayed 1 night

Easy access off the highway, various restaurant options nearby, dog friendly, nice place!

10

Robert

25 Jul 2025

·

Stayed 4 nights

Clean, friendly, good customer service. Location close to freeway!

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AI-generated summary based on recent guest reviews

Dining

There is an on-site bar and grill; food and breakfast range from excellent to basic, but service is frequently slow, and breakfast is not included for all bookings with some confusion about charges. A few reports cite poor dishes or limited availability.

Related guest reviews

10

Jennifer

12 Jul 2025

·

Stayed 1 night

We stayed here for one night on our drive north from Florida, chose it for the pet friendly amenity. This is a wonderful place to stay. Friendly staff, clean room. Nice bar and grill in the lobby with the nicest staff, basic food but good, and it was nice not to have to leave the hotel for dinner after a long drive.

8

Kimberly

12 Sept 2024

·

Stayed 1 night

Nice hotel. Large lobby area. Rooms could be updated. Breakfast not included.

10

Linda

10 Feb 2025

·

Stayed 4 nights

The food was excellent. Staff was friendly and courteous. I enjoyed my stay, and the bed was so comfortable.

6

Michelle

9 Jul 2025

·

Stayed 1 night

Exorbitant fees for a dog! I was advised the fee is customary. I thought the price of the ribeye was a great deal. The ribeye was mostly gristle and fat. Will not stay there nor would I recommend your hotel.

6

Evelyn

21 Oct 2024

·

Stayed 3 nights

For a Hilton property not to offer a basic breakfast seemed bizarre. The person downstairs said breakfast was free then brought me a check. Three eggs and three pieces of bacon for myself and my daughter were over $20. She assured me that she would get a voucher but asked me to sign the check anyway. I was charged at checkout and didn't argue it. They said only rooms booked through Hilton would have breakfast. Keep in mind if booking through Expedia. The room was okay. We enjoyed the small saltwater pool. It wasn't particularly close to the Hot Air Balloon Festival so I will likely consider another hotel next year.

10

Scott

30 Mar 2024

·

Stayed 3 nights

Excellent made to order breakfast. Fresh ingredients with exceptional flavor. Far exceeded my expectations and one of the reasons for my return visit.

10

Lori

14 Mar 2023

·

Stayed 1 night

The food served by the onsite restaurant was delicious and wait staff were very efficient and friendly. The parking lot is very well lit. The room was very clean.

10

Marilyn

13 Nov 2025

·

Stayed 1 night

Clean room that actually smelled fresh! Nicely appointed bathroom with great towels. Nice job all the way around. HOWEVER, the restaurant was truly horrible. It was beyond slow and to say the cook had no hustle is an understatement. Molasses in January watching her move back there. I felt bad for the waitress because she kept apologizing to every customer in there and I’m sure her tips were nonexistent. There were only three tables with people and it still took 25 minutes to get our breakfast.

6

Dawn

2 May 2023

·

Stayed 1 night

Properry was fine for an overnight stay. Hallway was creaky but room was not. The only complaont i have is that there were no clean towels in the pool area at 7pm and it was open until 10. We were told ypon entry that theu would being some in but we swam for an hour and still no towels. The walk back to the third floor soaking wet and freezing ruined the visit for me. The on site restaurant food was good althpugh service was slow (took an hour for 2 hamburgers and a grilled cheese to be made) just fyi, order early.

6

Amy

23 Nov 2025

·

Stayed 1 night

The room was great very nice and clean spacious did walk in and it was very very hot in there it's a little while for the AC to get it cooled off other than that the room was great only can place that we have were the staff at the breakfast it took 45 minutes on an hour to get our food there was no service as far as we had to keep going up and asking for packing silverware the table had plates followed up after nobody came and cleaned anything the staff was rude when you approached them they just said you know we'll get to it or you can just do that yourself or it was very non-professional with the with the restaurant that was a big disappointment

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$118
February	US$123
March	US$140
April	US$147
May	US$152
June	US$147
July	US$166
August	US$142
September	US$149
October	US$163
November	US$136
December	US$117

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $174	17 $164	18 $179	19 $184
20 $143	21 $171	22 $166	23 $165	24 $156	25 $165	26 $165
27 $134	28 $156	29 $165	30 $165

Su	Mo	Tu	We	Th	Fr	Sa
				1 $157	2 $168	3 $165
4 $134	5 $156	6 $165	7 $167	8 $156	9 $190	10 $167
11 $137	12 $156	13 $167	14 $184	15 $184	16 $283	17
18 $156	19 $156	20 $166	21 $165	22 $191	23 $209	24 $204
25 $140	26 $175	27 $199	28 $191	29 $158	30 $204	31 $165

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Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Queen Beds

Room, 1 King Bed, Accessible (With Roll-In Showither)

Room, 2 Queen Beds

Room, 1 King Bed

1 King Bed Junior Suite with Sofabed

Room, 1 King Bed, Accessibleessible (Hearing Accessible)

Room, 2 Queen Beds, Accessibleessible (Hearing Accessible)

2 Queen Mobility Accessible with Roll-In Showither

Junior Suite, 1 King Bed, Accessible (With Roll-In Showither)

Deluxe Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Statesville

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Prices for upcoming dates