Tropicalito Tulum

This was the WORST hotel I have ever stayed at in my entire life. The music was so loud I didn’t sleep at all. It felt like my bed was in a nightclub, not a hotel. I asked for a refund from the owner of the hotel, yet he refused. I paid for two nights, and only stayed one night, and the owner still didn’t give me my money back for the second night. Even when I arrived at like 9pm, I asked the owner how long the music would go on until, and he said 1pm, which was a lie. It went on ALL NIGHT into the morning. Also, the walls are SUPER THIN and you can hear all of the conversations that people are having outside your room. Not a fan of the neighborhood either, too far from all of the good places in Tulum, especially when you consider the high taxi prices in Tulum. Do yourself a favor and DO NOT stay here.

Absolutely lovely little place would recommend to anyone heading to Tulum to use this property there's a huge beach one side a short walk away and another further up by jaguar park with the myan ruins. Tye first one is closer tho and still has plenty to offer. Loved our stay.

Luis and the cleaning staff were very friendly. Specifically want to shout out Luis who was always available. Our car didn’t start on two different mornings and Luis was always at the ready, offering help immediately. He even went above and beyond and went into town to buy jumper cables and get a truck to help us jumpstart. The reason for minus 1 star is that our blanket smelled used and unwashed. Bedsheets, towels and pillows were perfectly clean. Also as we were a couple this didn’t matter but for friends travelling together, the shower doesn’t have a door or divider so buyer beware. This location is an eco hotel so the water in your room is slightly salted, fresh water is available in the shared kitchen area downstairs. Property was very neat and clean and you have access to a private beach that is shared with 2 other resorts, a very underrated feature.

The sliding door in "Penthouse" is broken which allows bugs of all types including mosquitoes all throightout the room to include the bed. My wife and I are covered in bites from little red bugs all in our room and in our bed. Hair was found all in our bed as well (long strands of it) Absolutely no hot water and the rainfall showerhead is a joke it just pours water from one side and it is all cold. The screens on windows are broken allowing bugs to completely take over the room. They were EVERYWHERE. This definitely was NOT worth the price paid, we could not wait to depart. The place has potential but the pictures especially for the "Penthouse" does not accurately depict the actual condition of that space. Book elswheree and allow them to upgrade and update as needed. There also is no actual beach access, it sits on a cliff where rocks and algae are and the racoons definitely take ocer the property at night so good luck trying to find a chill spot between that and the mosquitos. The staff is amazing though, I can say that.

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