Name: Una Vida
Address: Avenida Tulum, Tulum City Center, Tulum, Tulum, Quintana Roo, Mexico, Tulum, Quintana Roo, Mexico
Rating: 9.08

Guest reviews

9.1

Superb

Based on 738 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Una Vida, reviewers consistently praise the serene jungle setting, stylish spacious rooms, and especially the warm, attentive staff, while noting trade-offs like a more secluded location and intentionally minimalist in-room amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Jessica

3 Apr 2026

·

Stayed 4 nights

Everything was perfect.

10

Bevan

5 Feb 2026

·

Stayed 5 nights

Beautoful hotel with great amenities and staff

10

Thomas

24 Jan 2026

·

Stayed 10 nights

Staff were amazing, so attentive and helped to book a few trips which turned out to be highlights of our holiday. The room was spotless and throughly cleaned every day, couldn’t fault it. It was a 20 min walk from centre but we didn’t mind that, as it felt like a quiet oasis away from the noise. Having access to Bardo and Milam pools was an added bonus as both had better pools and food than Una Vida (but Una Vida is half the price!) - would 100% recommend to anyone.

10

Ilyse

4 Jan 2026

·

Stayed 4 nights

We had a lovely time at Una vida. We had reserved the one bedroom suite via Expedia in which photographs had shown a bathtub however our suite did not have a bathtub. We inquired with the staff and the following day we were switched to another one bedroom suite which did have both the shower and a bath as we had been looking forward to. Other than this, the room was excellent, very clean. The staff were very attentive and kind. The best part is the yoga type classes available at Bardo at no extra cost. We visited late December and thus seemed less busy at this time so the complex was quiet. The pools are lovely particularly the accessible Bardo pool. We had a wonderful stay and would recommend Una vida if your looking for a relaxing stay in walking distance of downtown Tulum.

10

Tony

22 Dec 2025

·

Stayed 7 nights

Just away from centro, but an easy walk.

Avenida Tulum, Tulum City Center, Tulum, Tulum, Quintana Roo, Mexico

Location

Located in Tulum (Tulum City Center), Una Vida is within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. This family-friendly hotel is 3.8 mi (6.1 km) from Tulum Beach and 4.9 mi (7.9 km) from Playa Paraiso.

Hospital de Tulum(0.5 Miles)

Dos Aguas Park(0.8 Miles)

Holistika Art Walk(1.2 Miles)

Temple of Doom(1.8 Miles)

Cenote Calavera(1.8 Miles)

Hunab Lifestyle Center(2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:00

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, but it is limited. No reservation is required.

Continental breakfasts are available daily from 7:30 AM to 11:30 AM for a fee of approximately USD 30 for adults and children.

Pets are allowed with a fee of USD 50 per pet, per night. Service animals are exempt from fees.

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

A roundtrip airport shuttle is available for a surcharge of USD 130 per vehicle (one-way, maximum occupancy 5). Guests must contact the property with arrival details before travel to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Guests are encouraged to contact the property for specific accessibility needs.

The hotel is located in Tulum City Center, within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. It is approximately 3.8 miles from Tulum Beach and 11.8 miles from Xel-Há Park.

Yes, there is an outdoor swimming pool available, with access from 7:30 AM to 9:00 PM. The pool is seasonal.

Children are welcome at the property. The minimum age for children to stay for free is not specified.

The property does not specify the availability of extra beds or cribs. Guests should contact the property directly for any specific requests regarding additional sleeping arrangements.

Una Vida

Amenities

Property description

Book on Vio